So following up on my previous review concerning where I left a book about my experience. Verizon…read morewas quick to respond and would get back to me because they valued me as a customer. Yeah right! Have heard nothing and no way to respond to their response.

If I could give zero stars I would. I have been a loyal customer with Verizon for over 10 years…read more I went to this store to get two new phones. The sales person who helped me told me that I should apply for a 3rd line and then I would qualify for a promotional discount that would actually keep my payment where it was with the trade in. I said I didn't need a 3rd line and was told just throw it in a drawer but we needed to do it to get the discount. I said great! So we work through the details and transfer info over to the new phones. That part was great and easy. However the promotional discount I was promised didn't work. I was told don't worry about it. It was a known issue and I would see emails showing they were working on it. I leave and wait a couple of hours and see nothing so I go back to the store. They tell me sorry they were wrong and only the manager can see that info but again they are working on it. Ok and I leave again. I wait until the next day and still nothing so I go back to the store. The person who helped me yesterday is off and the manager working said she could not see anything because she didn't enter the offer?? But she also said there was a system issue and it it was taking longer but assured me they would make it right. I go home again. I wait a week and nothing. I go back to the store and the same person who originally helped me was there. She said that I would get the discount for the 3rd line but there system would not actually show it until the bill was cut. Guess what - my bill was cut that Monday and no discount. I went back to the store and again the same person was working who now says you have to call billing. Unbelievable!! I go home and spend and hour on the phone with them who said they would need to review and would call me back Friday. Friday comes and no call. I call back and get someone new who says that the discount was for 4th so she disconnected the 3rd line for me but my bill is still $20 more a month than promised. I believe I am owe that at a minimum. She said she would look into applying loyalty discount because I'm such a good customer. I wait until the following Tuesday and again nothing. So I call back and asked to speak to a manager. They are trying to see if they can get me that discount but I won't know until 10/20. At this point I feel as if I'm stuck but I will share everywhere because I feel like this was very shady. I get I go once to the store and maybe misunderstood but I went 4 separate times and asked very directly what this discount was going to be and was told the same thing every time.

I did not repair my right at all, In fact they broke the screen on i and I had to buy a replacement…read morenew phone.. So Do Not Take your cell to these people cause They will Break your phone.. Beware of them...

Awesome customer service. Anytime I go in no matter how big or small the issue Greg and his staff…read moretake care of my every need no questions ask. I tell any and all family to come to t mobile using this as one of the reasons.

From the owner: Visit the T-Mobile store in Marion and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1713 Marion Mount Gilead Rd 111 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

In-store representatives billed me for items I did not buy, and double/triple-billed me for items…read morethat I did buy. Verizon is unwilling to resolve the situation. The 1-800 representative states it's an in-store issue, the in-store representatives state it's a 1-800 issue. 2 hours on hold, and 2 hours in-store of time wasted. I'll never do business with this company again.

Fantastic store!! Awesome customers!…read moreFamily feel!! If you are looking for a great experience when looking for a place to buy your next phone with Verizon, or have ever thought it was time to switch carriers, this location is one of the best out there!!! Stop out and see for yourself. You won't be disappointed!

Abraham is humble and helpful! Replaced batteries in three iPhones and one charging port. Great…read morework for a great price. Highly recommend!

Great customer service and very good prices You will find…read moreeverything you need here Highly recommended!