I did not repair my right at all, In fact they broke the screen on i and I had to buy a replacement…read morenew phone.. So Do Not Take your cell to these people cause They will Break your phone.. Beware of them...

So following up on my previous review concerning where I left a book about my experience. Verizon…read morewas quick to respond and would get back to me because they valued me as a customer. Yeah right! Have heard nothing and no way to respond to their response.

If I could give zero stars I would. I have been a loyal customer with Verizon for over 10 years…read more I went to this store to get two new phones. The sales person who helped me told me that I should apply for a 3rd line and then I would qualify for a promotional discount that would actually keep my payment where it was with the trade in. I said I didn't need a 3rd line and was told just throw it in a drawer but we needed to do it to get the discount. I said great! So we work through the details and transfer info over to the new phones. That part was great and easy. However the promotional discount I was promised didn't work. I was told don't worry about it. It was a known issue and I would see emails showing they were working on it. I leave and wait a couple of hours and see nothing so I go back to the store. They tell me sorry they were wrong and only the manager can see that info but again they are working on it. Ok and I leave again. I wait until the next day and still nothing so I go back to the store. The person who helped me yesterday is off and the manager working said she could not see anything because she didn't enter the offer?? But she also said there was a system issue and it it was taking longer but assured me they would make it right. I go home again. I wait a week and nothing. I go back to the store and the same person who originally helped me was there. She said that I would get the discount for the 3rd line but there system would not actually show it until the bill was cut. Guess what - my bill was cut that Monday and no discount. I went back to the store and again the same person was working who now says you have to call billing. Unbelievable!! I go home and spend and hour on the phone with them who said they would need to review and would call me back Friday. Friday comes and no call. I call back and get someone new who says that the discount was for 4th so she disconnected the 3rd line for me but my bill is still $20 more a month than promised. I believe I am owe that at a minimum. She said she would look into applying loyalty discount because I'm such a good customer. I wait until the following Tuesday and again nothing. So I call back and asked to speak to a manager. They are trying to see if they can get me that discount but I won't know until 10/20. At this point I feel as if I'm stuck but I will share everywhere because I feel like this was very shady. I get I go once to the store and maybe misunderstood but I went 4 separate times and asked very directly what this discount was going to be and was told the same thing every time.

I tried to change my cell phone and the Internet provider to you…read moreThe agent took my information in my SSN and my address and then hang out the phone He didn't even tried to call me back ever since I called again and asked for the manager And the manager didn't have any solution and you didn't find the agent that took my information. The agent could've just take my social and steal my identity. You should thank me that I'm not suing you.

We could not get a recurring charge taken off of our credit card and close the account for a charge…read morefrom my dad because we didn't have the original phone number which must be how they file the account. We finally got the account y closed after visiting them 3 times and calling the home office multiple times. Just don't buy anything from them on a promotional advertisement.

Outrageously priced. Too expensive. Lousy customer service for the internet service. Constant…read moreoutages that even shut down our Spectrum mobile cellular wifi data. I got way to tired of poor speeds (rarely 400mbps but paying for 1gig. I got fed up and switched to Frontier Fiber. So far so good. Great speeds and no disconnects.

My 84 year old mom's cable modem went kaput so we visited the store to exchange it. Because my…read moredeceased (12 yrs) father's name was the only one on the account they refused to help us in any way. All three employees were rude and condescending, and clearly reveling in their power trip. We immediately went to another store and were out of there with a new modem in 5 minutes. The Marion store is a waste! Go to Mansfield or Polaris and keep your blood pressure down!