Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Best Verizon experience to date and I've been with the company for 15 years! Marcus, one of the…read morenew managers at this location helped me fix all of my lingering problems worry free in under 30 minutes. I wish I had gone to the store before I wasted 3 hours on the phone with customer service! The best part of the whole deal was that due to on going repairs from damage caused in Harvey, this was all handled in the parking lot outside a "trailer" Verizon store! I was sad to see that the rating for his store was a little lower when I went to write this review, but I know that Marcus being a customer service guru in a managerial role, this is my new stop for anything Verizon! Thanks again for all the help!

I've had a horrible last 3 years with lies and a contract I never signed but this store just sent…read moreme over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem.

Farhan and Victor were incredible! They helped fixed a confusing SIM problem and helped me get a…read moremuch better deal. Super professional and didn't rush me out even when it was closing time. Definitely recommend this store always ask for Farhan or Victor!!

Great job Verizon 2071 Westheimer Rd. Houston location!! Mr. Victor is the perfect balance of…read moretechnical expertise, communication and problem-solving skills, and being a leader to his team by assisting them to provide a great customer service experience for everyone. He made sure that my entire immediate family was taken care of because I had to go back multiple days to sign everyone up and the service was excellent every time. A special shout out to the store owner for having Mr. Victor and the other assistant manager Ms. Alexandra, who was a joy to interact with, work at your store because great leadership starts at the top. The work culture at this location looks to be thriving and flourishing so if you are looking for great customer service and pricing, stop by this location, you're welcome in advance.

I did not have a good experience at all at this location…read more Earlier in the day, I placed an online order for a phone and selected in-store pickup. The website stated my order would be ready within two hours. After waiting, I called the store and spoke with Junior, who told me they had not received my order and instructed me to contact AT&T customer service. I followed his instructions and contacted customer service, who confirmed my order had been processed and should be available for pickup soon. After waiting several more hours, I called the store again and spoke with Junior. This time, he stated that he did have my order but that he would need a manager's approval. I was confused because this requirement was never communicated online or during the ordering process. Junior informed me that the manager was out for the day but that he could call her to see if she could override it. After speaking with customer service again, I was informed that this was not accurate and that my order should have been able to be completed. I called the store back and explained what customer service told me. At that point, Junior changed his response and said he would have my order ready within 15 minutes once I arrived. When I arrived, he was able to complete my order. However, during the setup process, I noticed my previous phone service had already disconnected. I asked whether my number would transfer to my new phone, and he said yes. I would have appreciated being informed beforehand that I would temporarily be without service, because I would have waited until I was home to complete the transfer myself. Overall, I felt like Junior was very dismissive and unhelpful throughout the entire process. He was short when answering my questions and did not make me feel like he actually wanted to assist me. Regardless of whether an order is placed online or in-store, customers deserve the same level of respect and support--especially when making a significant purchase. Unfortunately, because of this experience, I will not be returning to this location. I will also be sharing my experience on my social media platforms so others are aware of the customer service I received.

I had the pleasure of speaking with Giselle on the telephone, prior to driving to the store. She…read morewas courteous, attentive, and very pleasant while listening to my concern with the switch to Google messages. When I arrived at the store, she possessed great customer service skills. She was very knowledgeable about my issue and offered an alternative solution for the plan I was thinking about as well as purchasing a new phone. Thank you Giselle for being patient and being an outstanding representative for ATT. I recommend this ATT store.

I came in with 2 assigned registered phones under my account to redeem my T-Mobile Tuesday gift…read more(blanket) - attendant did not honor my 2 accounts and only allowed me one blanket. Not fair since I am paying service for 2 phones and not be allowed to get 2 gifts!!? He said he needs to be fair to other customers. But that's not my fault they are not here in time to redeem. I'm here now as a paying customer. First come first serve. You snooze you loose! I drove extra 20 min to get to this location cuz other store ran out. I took the time stuck in traffic to get here and get denied to what is offered to me as a paying T-mobile customer! Bad customer service!!

The store needs a better check in process. To many people in the store at one time and customers…read morewho've waited longer got skipped over. They spend hrs on 1 customer at a time. Also, as busy as the store was, the manager never came from the back to assist and help things move along. By all means, select a different location.

Brought in a CPU and really thought it was not going to be salvageable as it had multiple problems…read more Jaden took it and worked wonders with it. He explained what they found, how much it would cost and a time frame. Ardent provided us with a great deal. I would like to give a huge shout out to this company. We have used Ardent many times and have always been very satisfied with their consistent work performance. They are honest and reliable. Traits that are not easily found anymore. Thankyou guys.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

Let me tell you how RAM IS THE MAN I came from the 956 all the way up here and was having trouble…read morewith my phone so I stopped by over here and Ramiro Rios took care of me like a champ treated me with so much kindness and patience I really like his energy and vibe I HATE DEALING WITH ISSUES LIKE THIS but Ramiro made everything cool and pleasant.........who ever reads this review look me up I'm Texas956dad on tiktok IM FAMOUS .... ohhh yeah one thing RAM THE MAN did mention is that he was single and with that charming smile and great personality I don't know how Im not gay or anything im just saying if any of you cochinas are looking for a good man

Came to the store at 11am on a Monday, the doors were locked even though the open sign is on. No…read moreone is in or answering the phone. Store hours state store was to open at 10am.

Paola was my agent and she was so outstanding!! She was very professional, attentive, and patient…read morewith helping me with my issues even though it was close to the end of stores hours. I am appreciative of her perspicacity in reviewing my bill and volunteering to help adjust my plan to take full advantage of potential discounts including the FirstNet for first responders. She also pointed out that I was still paying for a plan on broken iPads that I stopped using years ago. My monthly bill will now be much more affordable and impactful thanks to Paola's attention to detail-a true master class in customer care!

Ever since I went to this store my account is screwed up. I was eligible for an upgrade and had a…read moretrade in for a promotion. Instead of an upgrade they opened a new line and gave me no promotion. I contacted the 1800 number to learn that they had already shipped my trade in phone and didn't know where it was. WHile I was there one of the employees told me Paola does this too many customers to get a higher commission.

Worst customer service I have every experienced. They will lie about anything to make a sale. They…read morewill say "yes" to everything, knowing good and damn well they are just trying to get you to part with your money as qucikly as they can. I will never go back here.

Component-level repair! I've got a server motherboard that I use for my home lab - one of those…read moreones that you can only get from Shenzhen here in the big 2026. In all of my zeal for installing RAM, I dragged a GPU across a transistor rendering the whole board unable to POST. I dropped it off, few hours later they got it back to me and now it works. It was pretty nasty but they managed to keep the original component and get it fixed. Worth the money to get someone who knows microsoldering to fix surface-mount components. Saved me literally thousands.

My laptop's battery stopped working so I brought it here. They charged me over $100 and the battery…read morewas terrible. It lasted like 30 minutes. After a few months of this, I discovered that I can send my laptop to the manufacturer for repair. They charged me like $60 and the battery was back to normal. So yea iPC fixed it but it was a shoddy/bad fix.