This Spectrum location is new. I had no idea. Previously I'd gone to the one on Hubbards, but it closed, and this location is actually closer to home. My cable modem was giving me fits (and I don't mean "and the Tantrum" Fitz) (I hope at least one person gets that very poorly executed joke) and liked to reboot itself 2 or 28 times a day. After talking to Spectrum on the phone she advised me to swap it out. I'm no dummy, so I was out the door before before the call disconnected. When I arrived I signed in on the sign-in podium and wandered about while the one person ahead of me on the list was being taken care of. The place is new and shiny. It's very clean and brightly lit, and COVID precautions are in place everywhere, with signs to remind you to wear a mask to ample hand sanitizer to plexiglass dividers between service podiums. They have a nice waiting area with leather(ish) couches and a large-screen television. Less than five minutes after entering my name on the check-in pad my name was called and I went to the service podium to swap out my modem. The gentleman behind the counter asked my name and phone number, punched some keys, opened a closet, and handed me a new cable modem. Total time in store? Less than 10 minutes. Fast, easy, efficient, clean, bright, new, and easy to get to. It couldn't have been easier. read more

Spectrum - Customer service podiums, all COVID-19 precautions in place. - Internet Service Providers Near Me - Louisville, Kentucky

See all

Can't see Indiana Fever Can't see Indiana Fever Can't see Indiana Fever Can't see Indiana Fever read more

Absolutely has to be the worst company operating for the amount of over priced services!!! CONSTANT OUTAGES of services. No explainable causes. Over 24 hr outage 6/5/24, 18 hrs 6/4, 1 hr of service this morning 6/6...OUT AGAIN!! NO PHONE, INTERNET, NOTHING!!!! Customer service reps are totally useless!!!!! Canned answers are all you get!!! read more

I get CONSTANT outages at the apartment I live in. I never get refunded for the lost service. My equipment is brand new. There's ZERO reason why in 2024 there should be this many service outages here. These are not "old" apartments. Spectrum, do better. read more

I love Spectrum. I have Spectrum Cable and Internet. Whenever I call the office I always get someone very knowledgeable and helpful. read more

My spectrum service sucks. I have a Roku TV that buffers a lot. My smart TV in the living room has come up with the message " channel unavailable". Absolute bullshit!!!!! It's a channel I PAY for. I've had to unplug my TV and cable box several times lately and wait for it to "set up". They have raised their price twice in less than a year for service that is awful!!! Not happy at all. read more

I have lived in my current home since 1988, In those years I have had several Cable TV and Internet providers, Spectrum is my current provider, as they bought out Time Warner Cable, before that Insight Broadband, and two more before that whose names I cannot recall. Spectrum is by far the worst of the bunch. Recently, they decided to "upgrade" their service. So, I received an email telling me the "items you ordered have shipped" (I had not ordered anything). A box arrived a day later, containing a cable TV Box, with instructions on how I needed to "self install" their hardware, a minor point, except that the box did not function (a technician they sent to my house said it was loaded with the wrong software). So after a phone call to Spectrum and my having to repeatedly tell the help desk person what was wrong, she rebooted the system remotely, several times, with no result, she then talked me through a local reboot, which is simply unplugging the box waiting 30 seconds and plugging it back in (Which I had already done several times before calling) and still no effect. I also told the help desk person that I had two cable boxes in the house and I was concerned that if one needed replaced, then both may need replaced, she was unaware, based on my account information, that I had the second box (It had been installed by Time Warner before Spectrum took over the business. I told her that the second box would also likely need replaced, and that the second box also had a built in DVR component and that any replacement should have the same capability. She put in an order for another replacement cable box. Unfortunately when the second box arrived it was the same type as the previous box, no DVR and with the wrong software installed. The shipment also contained an internet router which I had not requested. They sent out a technician to work on the system. He replaced both of the new boxes with boxes that appear to have been used before as they are externally badly scratched. After spending several hours rewiring my house (wires that had been working fine), I now have two new cable boxes that are harder to navigate than the ones I previously had, and have less functionality. One box he took out had a DVR built in, the new one allegedly has the same ability, but now I have to call their help desk again and have the new one remotely activated because the technician says he cannot do that locally. I am still being charged for in home Wi Fi, which is provided by my own router. The two cable boxes they sent me to "self install" were in one case the wrong box and in both cases, loaded with incorrect software (according to the technician who came out to work on the system. Now I have one cable box that functions and one that at a minimum brings the cable into the house but unlike the older "Outdated" box has no external readout for time or channel selected as the old box did. So I now have two "newer" improved cable boxes that offer less functionality. read more

Scam bundle, ordered on 5/24/2021. Promised to port numbers and waive activation fee. Rep comes out, can't hook up equipment due to number was never ported. and has no new number for me. I was told 1) number can't be ported, 2) Number was never ported 3) it will take 5 business days for installer to come back out. I called spent hours trying to get to bottom of it all, and decided to cancel order. I was NEVER reimbursed for the activate fee, lied to on taking phone to Spectrum store. Where an unpleasant employee Megan H. told me I had to stand over 6 feet away even though I was wearing a mask, yet was standing less then a feet away from other customers even as I was on my cell phone with their office. They also charge you 50.00 restocking fee if you cancel your order and mail back phone. Buyer beware. read more

I am in the store, there are two employees and six customers standing in line. I came in when they opened at ten. Now 10:30 and still in line. Only one employee working. Other came out a few times but went back behind closed doors. Not impressed with customer service read more

Just to make other people aware, as I was not, if you are switching internet providers be sure to check your billing dates. I recently switch to ATT from Spectrum. My billing period was 4/20-5/19 and I canceled on 4/25. Saw I got charged my full bill amount so decided to call. Since they are a "monthly subscription based service" they do not prorate any services. I find this a terrible way to do business so if you are switching be sure to switch at the end of your billing cycle. read more

Just bought my internet self install kit today. Been on hold waiting for someone to get on the phone to help me setup the internet. Been waiting for about an hour on hold. Don't recommend they won't answer read more

A few months ago, we decided to get spectrum for our cable. We were informed that there was a package where we could get all the local channels and up to 15 other channels of our choice. This package is not typically advertised, but it was a good option that fit our needs. I asked if it was possible to swap channels if we discovered there were some we rarely watched. I was informed that would not be a problem and that we could switch channels at any time. Well, that is a total lie. I contacted spectrum to try and swap some channels because there are a few that we never watch and some we would rather have instead. I was then informed that is not possible because it's been over 30 days having our current plan. I informed the representative that I was given false information and told him that I could swap channels at any time. The rep indicated that is not possible and that there is nobody that can change the system. If they are lying about something simple as this, what else are they lying about? read more

i didn't know Middletown had a new store until i was driving by and saw it, decided to see if someone could help me understand the change in my bill so i didn't have to call and wait on hold. Sarah Kerr is the girl that helped me and she was an absolute pleasure to talk with! She knows what she is doing! There wasn't a way to save me any money on my internet bill since i cancelled the TV but this young lady helped me move my phone service over and ended up saving me a good bit. She was very patient with this old man and showed me how to use the new phone, she made sure i had all of my numbers and pictures and even called my daughter for me and told her my passwords that she had to help me reset. I highly recommend this young lady and will be conducting all my business with her in the future! A true breathe of fresh air she was! read more