As I posted almost the last time, that I'd more to say regarding said cell phone co, not necessarily the store. The next YELP is to all you consumers out there looking to purchase a new phone. I apologize for my delay as I've had some things come up and I've been doing some juggling here and there. You may want to come see me perform...naaaa! :p
Ok, the phones Verizon offers..I said a little bit about them in my last post, about them pushing products before they have all the kinks worked out. I know they did this with the 1st Droid device, since when I rvc'd it, it DIDN'T come with a manual because 1 hadn't been created yet, and when I'd call for tech support, I'd know more about my phone than they did because all they were working with, as I discovered over the yrs were simply dummy phones to walk customers thru trouble shooting. This ISN'T a good business strategy. You can't use your customers as your "TEST MARKET." Not a good idea, you only end up with angry customers.
Hence the reason I left. The latest fiasco with a Droid push was the Droid Razr. I admit I was sold. After all, my daughter still has her first flip Razr from when she was like 8 in her top dresser drawer - that thing has taken a lickin' and keeps on tickin'. I know an 8 year old with a cell phone...but we are digressing here. We're talking about phones not why my 8 year old had 1. ;-p
Then the other "celling point," hahaha! was the Corningwear Gorilla Glass and Kevlar backing. When I talked to the salesperson, I was told it was essentially a phone within it's own case. What's more interesting is that after I had gotten out of all of this mess with Verizon, an article recently came out about the Corningwear Gorilla Glass, what is interesting to know is that Apple was the first to use it in their Iphones and it wasn't until the passing of Steve Jobs, they were able to go public about it, hence the Razr. But, what I find even more interesting is how many Iphones can you count that have a spidered or splintered cracked screen? I know I've seen at least 3 today, alone.
Now - that's the Razr. In less than one week my daughter's phone had a surface scratch the size of 1/2 a pinky nail in the top left corner of her screen, paint was chipping from both our phones. Battery life was nil. It couldn't stay charged to take it off the charger...ok I may be a bit ridiculous there, I may have made it to the kitchen, but that's about it. ;-)
Verizon corporate continued to back their product every step of the way stating the Gorilla Glass was indestructible. However, when they sent me into a corporate store to have the item replaced (not the Remington, Shelbyville Road Store, as I already said in prior posts, I knew that store was notorious for time suckage), but another 1 on Dutchman's Ln...all three associates had their Razr's locked down in an Otterbox Case WITH screen protectors. They told me that NO - it's not indestructible...it's not designed to withstand keys in your pocket or purse, coins scraping against it, etc. He literally laid the phone face down on a smooth flat table and ran it across and said that it was designed for only mishaps such as that. I was flabbergasted. This was not quite the unsinkable, Titanic of a cell phone that they advertised.
The female manager at the store was still willing to replace it, even though they labeled the damage as "physical," meaning we had inflicted it onto the phone, but they didn't have any in stock, so she had to once again go thru corp. In all my yrs with Verizon, I've never seen a store assc get yelled at so loudly that she had to pull the phone away from her ear - or at all - until this particular occasion. The rep from corp said that there wasn't any refunds or exchanges even though we were well within our 30 days, even though it was obvious the phones were defective and we'd not had them a little less than a week. There was nothing I could do but wait out the 2 yrs with phones I'd paid over 400.00 dollars for, with a 2 yr contract, and live with the decision I'd made. I was SO not having it. I googled Verizon's CEO and rcv'd his secretary with whom I'd left a msg with. They tried negotiating everything. Refurbished this - refurbished that. Nope. I just paid less than 1 WK ago, for BRAND NEW PHONES that were completely defective, and I even suggested we return to our old phones our old disconnection date, and they still turned me down at first, until it was too late..2 WKS and over 30 hrs of arguing on the phone with Verizon, I was done. Like a turkey. I wanted out. I was at the point of tears.
With this being said, the Razr commercials nearly give me PTSD, They are truly propaganda. IF you are a poor soul that HAPPENS to be a Verizon customer or are CONSIDERING becoming one - research the comments on each phone BEFORE YOU BUY ANYTHING, when we did, we discovered nearly every Razr and Razr Maxx buyer had the exact same sentiments! read more
