I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.

Great location. Had exactly the model I needed. It took time to switch over from a dead, dead, dead…read morephone but Gideon Hull was terrific. He was patient, explained things well and found the best group plan for our family. I'm grateful for the wonderful service & good advice.

It seems this store has a lot of turnaround of employees. I always knew that I could drop in here…read moreand get an answer for my question about my phone purchased there, not so much now. It is disappointing. I called to ask if calls to Puerto Rico were Domestic calls and was told "it is international". I asked if he was sure and he said it definitely is charged as international. I called Verizon directly and asked the same question. Puerto Rico calls are included with domestic plans. Sigh...

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

chacon was awesome and helped me set up everything and took great care of me thank you t-mobileread more

I switched from ATT to T-Mobile. Received my phone and when transferring all my data from my…read moreIPhone 14 the directions indicated my new number would be ..... Since I wanted to keep my original number I immediately stopped the transfer! After talking to customer service they explained this would not change my number and it as a temporary number. This service rep then was assisting me to finish the transaction. After 3 hours of multiple attempts to transfer my data we had to go back to the factory settings and then download all my apps, storage etc manually. I have never been so frustrated. I must say the customer service agent was most kind even though he too was frustrated with this ordeal.

My husband and I recently transferred to Verizon and had so much trouble setting it up that we…read morewanted to go to another carrier. We'd only been with Verizon for about a week. I also previously had T-mobile and he previously had AT&T so it was all turning into a big mess. Noah and Ariana were so knowledgeable and helpful. They made it all look so easy. They were also very professional and helpful with the other customers who came in while we were there. Overall just a great vibe and easy transaction. It all made me remember why I like T-mobile and after all the frustration of switching carriers, I'm probably going to stay with them until I die.

I needed to do a simple exchange on my iPhone and Kevin and his team couldn't have been more…read morehelpful! Markee , Kevin and the 2 other women in here are awesome! Excellent location !

My iPad wouldn't charge, took it in, they cleaned the port and now it's fine. I'm so happy!!!read more

This location is very professional and they do repairs great and fast, honestly never been to a…read morerepair store that was friendly and that knew what they were doing. Definitely I recommend this location for any future repair.