This place is like purgatory. Only wanted to return THEIR equipment, and regretted every moment…read morethere! Rude cust svc, needless wait time, reps that are lost, and crazy parking. Ty for ruining my Christmas...

Turned in equipment off of Towne Center off of Westport Rd and it was painless. Never had a problem…read morewith the service just the neighborhood switched to Mainstream.

Well I haven't heard as many lies since I bought a used car. After 4mos of lies by one assistant…read morethere they finally got smart and let her go. So I kept the internet service the only good thing they have. Got tv service elsewhere. Buyer beware.

Our TV service cuts off regularly. Four handheld devices, two boxes, and many calls to service -…read moreSpectrum is the worst. Even their techs admit the system is not good.

Its not often you find a company this bad. We contracted for Direct TV and internet at Sams club…read more You would get a 450 dollar Sams card, and both services for 100 per month for a 24 month contract. This seemed to be a great price. You were supposed to pay about 50 for installation for direct tv and They were to install it within a week. When the Direct TV installer showed you had to pay him 100 in cash for installing a pole for the antenna in the yard. The AT&T installer never showed and never called to advise they were not showing. They (AT&T) didn't show the second time and didn't show the third time and never called. Even though it was a great price I had to cancel the service because they could not or would not deliver the services. I was out time off from work for three days plus the deposits with no reason for this behavior. They were not even polite. Nick Thompson

Horrible - DirecTV technician told my next door neighbors that only place he could be the ugly dish…read morewas on my property line with neighbors (there are many other places the dish could have been placed in my neighbor's yard or roof). This dish has ruined my landscaping and lowered the value of my home. I can't believe DirecTV would be so inconsiderate.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.

I just moved back to Lou, and can't believe how BAD! Spectrum internet service is! It goes out…read moreseveral times a day for hours at a time. Support is AI-based and ends up being useless-- always says to just reset modem/router. It's NOT NORMAL to have to reset several times a day! RUN!, don't walk away from Spectrum for internet service in Louisville!

14 walk-ins and 4 employees in the back room. I was smart enough to have a reservation. That left…read moreonly 3 employees on the floor. It's a shame because the store had only been open for 45 minutes! WHAT EVER HAPPENED TO CUSTOMER SERVICE? I didn't find it at this store . I felt sorry for the walk-ins. One actually walked out!

This is mainly a review of their install contractors. They suck. I was told I was serviceable and…read morethey show up saying I'm too far from the junction box, by 50 feet. Three days later a different contracting company shows up and installs everything without a problem. Neither contractor brought the equipment I asked for and I had to have 3 more visits to finally get set up. The Insight customer service is ok, but the phone tech support is lacking when it came to troubleshooting why I wasn't receiving certain channels on my TIVO. It ended up being their fault but it took a week for them to find the error, and another home visit.

I live in a (marketed as) upscale loft apartment in the downtown area. For Louisville, I pay an…read moreinordinately high amount for rent - comparatively the same amount I paid in Los Angeles. For several weeks my management company had their hands tied while my internet service was up and down. I really wish Time Warner or some good (high-speed) service provider would buy these goof-balls out.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

Absolute garbage service, and no-show appointments. Paying for 600mb and getting 8mb if working at…read moreall. Numerous service outages and no compensation. Canceling this abomination was entertainment in pure form. Empty promises and offers of "free cellular service" and a near refusal to cancel. I had to hang up on Robert from San Antonio after I started recording the conversation - but I started recording before calling back with Naomi. While she runs the scripted call she even finds a little humor herself in the ridiculousness of the situation and supposedly has canceled my service. Maybe the recording gets posted to YouTube, maybe not. Checkout Starlink!

Pro: affordable Con: unlimited data speed slow and once it…read moregets throttled it's useless and so slow that your phone GPS navigation is so slow your car travels faster than the map can keep up

I went and a new phone today and upgrade and Miss Dynasty help me pick out a new phone she was very…read moreinformative very nice and polite and she helped me with the new features on my new phone she did a wonderful job and I left the store with ease thanks again miss Dynasty

Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.