Well I haven't heard as many lies since I bought a used car. After 4mos of lies by one assistant…read morethere they finally got smart and let her go. So I kept the internet service the only good thing they have. Got tv service elsewhere. Buyer beware.

Our TV service cuts off regularly. Four handheld devices, two boxes, and many calls to service -…read moreSpectrum is the worst. Even their techs admit the system is not good.

I just moved back to Lou, and can't believe how BAD! Spectrum internet service is! It goes out…read moreseveral times a day for hours at a time. Support is AI-based and ends up being useless-- always says to just reset modem/router. It's NOT NORMAL to have to reset several times a day! RUN!, don't walk away from Spectrum for internet service in Louisville!

14 walk-ins and 4 employees in the back room. I was smart enough to have a reservation. That left…read moreonly 3 employees on the floor. It's a shame because the store had only been open for 45 minutes! WHAT EVER HAPPENED TO CUSTOMER SERVICE? I didn't find it at this store . I felt sorry for the walk-ins. One actually walked out!

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

This place is like purgatory. Only wanted to return THEIR equipment, and regretted every moment…read morethere! Rude cust svc, needless wait time, reps that are lost, and crazy parking. Ty for ruining my Christmas...

Turned in equipment off of Towne Center off of Westport Rd and it was painless. Never had a problem…read morewith the service just the neighborhood switched to Mainstream.

This is mainly a review of their install contractors. They suck. I was told I was serviceable and…read morethey show up saying I'm too far from the junction box, by 50 feet. Three days later a different contracting company shows up and installs everything without a problem. Neither contractor brought the equipment I asked for and I had to have 3 more visits to finally get set up. The Insight customer service is ok, but the phone tech support is lacking when it came to troubleshooting why I wasn't receiving certain channels on my TIVO. It ended up being their fault but it took a week for them to find the error, and another home visit.

I live in a (marketed as) upscale loft apartment in the downtown area. For Louisville, I pay an…read moreinordinately high amount for rent - comparatively the same amount I paid in Los Angeles. For several weeks my management company had their hands tied while my internet service was up and down. I really wish Time Warner or some good (high-speed) service provider would buy these goof-balls out.

Fantastic customer and technician service!! DeDe was fantastic from start to finish! Prompt billing…read moreinvoice and communication, most helpful! Eric was equally helpful in repairing a not so great attempt by my roofers to realign my dish :), thank you Eric! Replaced and upgraded my hardware for optimal viewing! Top notch service by a great local company! Same day service within a few hours of my call, can't ask for better than that!!

From the owner: Impact Satellite has been serving the Lexington, Georgetown and surrounding areas sInce 2012. We…read morepride ourselves on offering an honest, stress free experience to all of our customers! Impact Satellite constantly receives rave reviews from our customers for having superb, professional, & courteous service! Impact Satellite- your first choice for DIRECTV!

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.