I have a 10 yr old apple MAC notebook and recently the key board became very crunchy and impossible…read moreto use. To make a long story short Gene fixed the keyboard and pad and it operates like a new computer. I would highly recommend Gene for any computer problems plus his price was very reasonable.

After trying and failing to resolve a computer issue on my own -- and not being given the time of…read moreday by staff at places like Best Buy -- I called Louisville Computer Repair for help. They answered immediately and seemingly dropped whatever they were doing to answer my questions and help me figure out what to do. As importantly, they spoke in plain language and were very patient with likely silly questions I had -- again, not a common experience with mainstream tech services. We weren't ultimately able to resolve the problem (I had incompatible devices), but I was blown away by LCR's service and conscientiousness. They checked in with me regularly to see how things were going and what they could do to help. I would definitely turn to them in the future and recommend that others do the same.

Our external hard drive (My Book for Mac) failed and was unrecognizable on our MAC and PC. I took…read moreit to several places who also called it a lost cause saying it must have been wiped completely. The data was irreplaceable photos of our family and children. Secure Data Recovery was able to recover the data. I was especially thankful for their extra measures to make sure our data was kept secure. I got to verify all the data through a secure connection before we paid for the recovery and the data was sent to us in a protective overnight package. We worked with Jeremy. He was very helpful and kind! It was so easy to work with everyone I talked to! Thank you!

The hard drive I kept my life's worth of pictures on crashed and Fredrick Wright at Secure Data…read moreRecovery took care of me. Not only did he walk me through the seamless process in a friendly professional manner, with no hidden agenda, he also saved me money by offering off-peak business hours pricing. No question I would use SDR again.

This company is egregiously negligent. I have managed multiple companies, so it didn't take long…read morefor me to note something was off. The pricing was way too high for the amount of storage / shredding services they were contracted for (the contract was actually made with a company they ended up buying). When I had to request files, it took me a week to reach a human being, then it would take 4 - 7 days for arrival and they would arrive in dilapidated boxes, so I immediately began searching for other companies to meet our growing needs. it didn't take long to find multiple options that were far superior in customer service and pricing. I found our contract would be expiring soon so I started the 3-month long process of ending our account. very step was filled with form emails asking the same questions multiple times then claiming they never received a response (fortunately I was able to take the time to accumulate all of their emails and my responses, so they were no longer able to deny their incompetence) and claims that they "attempted to call" which was proven untrue multiple times. Finally, we received the "closing statement" charging our company over $1,700 just to have them gather the files on our inventory list and prepare them for pickup. We found it worth the price to end all services with Iron Mountain and paid the price (then had to provide proof of payment to a single employee 3 separate times). 3 weeks after our account ended, they gave us a date to pick up our files, which we did but found 21 boxes missing. The following day they emailed me to ask if we had picked up our files (no communication between departments) and I let them know about the missing files. They then claimed to have delivered them (shockingly this was not true), delivered a few a week later and a month after delivered a few more. They stated they had started an investigation for our "misplaced" files and now, 5 months after my first attempts to close our account, I have received notice that 2 boxes cannot be found but if they find them later, they will get them to us! I encourage you to look elsewhere for file storage, shredding, digitizing... They will damage and lose your files and endanger your professional reputation without a thought or the slightest inclination that their negligence should not come at a financial and social cost to your company. Real rating negative 3 stars.

Iron Mountain's services are pretty much on par for what one would expect from this kind of…read morecompany. I've never had any issues with their services. However, their phone tree is absolute garbage. The menu options keep sending me around in circles that take you back and forth between menu options you had just heard a minute ago. Absolute garbage. After slamming the number 0 in frustration until it took me to the operator, it just played hold music and read obnoxious hold messages to me for 15 minutes before I got tired of waiting. I really wish I could get a hold of this company to request some more of their shredding services, but the phones simply will not work.

Steve was very approachable and easy to understand. He quickly looked at my laptop and suggested…read morethat I directly contact the manufacturer to see if they could help, even though the warranty period had passed. At this point, it appears his suggestion is going to pay off for me. Finding an honest resource is often difficult, but I've found my new computer support person! And at this time, it hasn't even cost me a dime. I'll keep him busy though when I share his business cards.

I had the good fortune to find Steve to clean up my Computer 7 or 8 years ago. I have found him to…read morebe courteous and professional. When the time came to replace my old computer, Steve recommended one and purchased it for me at a fair price, then copied all the necessary files for me.. I have Steve continue to monitor the computer occasionally to clean it. check it and clean all the old stuff out. I would highly recommend Steve for personal computer services.

This is absolutely the #1 go-to in the region for these types of cell extraction services…read more FBI-grade software and resulting reports -- just unparalleled.

From the owner: Mobile Forensic Solutions is the premier choice for comprehensive forensic examination services in…read moreKentucky, Tennessee, Ohio, and Indiana. Our dedicated team specializes in local mobile device forensic analysis and data recovery, catering to individuals and businesses alike. With our expertise and state-of-the-art technology, we ensure your digital evidence is handled with precision and care. Mobile Forensic Solutions does it all in house, so you can get your device back the same day in some cases, while competitors keep your device for 2-3 weeks. For top-notch forensic solutions tailored to your region, with unparalleled turnaround times and convenience, rely on Mobile Forensic Solutions. Contact us today to safeguard your data and unco...

I honestly have never had better service with my laptop! Wyman was extremely helpful with…read moreeverything. In the hour that I was there, he helped me to problem solve the issue with my laptop. He didn't just help with the issue that I had brought my laptop in for, he even helped with the updating my laptop. Even though my laptop was 10 years old, Wyman was able to help me. He was so nice and if I ever have issues in the future I will definitely be coming back here.

Wyman is my hero! He was fast, knowledgeable and kind and I'm so happy to have found him! I know…read morenothing about computers and he took care of an issue fast and had our business up and running like brand new.

I took in an old PC that was on its last leg. It had lots of old photos and files that are…read moresentimental to me and I had gotten locked out of. Sam saved the day and the memories. Sam is very knowledgeable and professional. He is focused on solving the problem not running up the bill. He works out of his home so phoning before showing up is necessary for both parties. If you want to support a local business that provides excellent service at reasonable prices, Call Sam.

From the owner: Sam's Computer Solutions is a trusted and experienced independent computer repair and support…read morebusiness in Cincinnati. We offer a wide range of services, including data recovery, computer networking, and computer support. Our services are available by appointment only, and we offer drop-off and pickup for your convenience.

This place is like purgatory. Only wanted to return THEIR equipment, and regretted every moment…read morethere! Rude cust svc, needless wait time, reps that are lost, and crazy parking. Ty for ruining my Christmas...

Turned in equipment off of Towne Center off of Westport Rd and it was painless. Never had a problem…read morewith the service just the neighborhood switched to Mainstream.