I have a 10 yr old apple MAC notebook and recently the key board became very crunchy and impossible…read moreto use. To make a long story short Gene fixed the keyboard and pad and it operates like a new computer. I would highly recommend Gene for any computer problems plus his price was very reasonable.

After trying and failing to resolve a computer issue on my own -- and not being given the time of…read moreday by staff at places like Best Buy -- I called Louisville Computer Repair for help. They answered immediately and seemingly dropped whatever they were doing to answer my questions and help me figure out what to do. As importantly, they spoke in plain language and were very patient with likely silly questions I had -- again, not a common experience with mainstream tech services. We weren't ultimately able to resolve the problem (I had incompatible devices), but I was blown away by LCR's service and conscientiousness. They checked in with me regularly to see how things were going and what they could do to help. I would definitely turn to them in the future and recommend that others do the same.

Our external hard drive (My Book for Mac) failed and was unrecognizable on our MAC and PC. I took…read moreit to several places who also called it a lost cause saying it must have been wiped completely. The data was irreplaceable photos of our family and children. Secure Data Recovery was able to recover the data. I was especially thankful for their extra measures to make sure our data was kept secure. I got to verify all the data through a secure connection before we paid for the recovery and the data was sent to us in a protective overnight package. We worked with Jeremy. He was very helpful and kind! It was so easy to work with everyone I talked to! Thank you!

The hard drive I kept my life's worth of pictures on crashed and Fredrick Wright at Secure Data…read moreRecovery took care of me. Not only did he walk me through the seamless process in a friendly professional manner, with no hidden agenda, he also saved me money by offering off-peak business hours pricing. No question I would use SDR again.

This company is egregiously negligent. I have managed multiple companies, so it didn't take long…read morefor me to note something was off. The pricing was way too high for the amount of storage / shredding services they were contracted for (the contract was actually made with a company they ended up buying). When I had to request files, it took me a week to reach a human being, then it would take 4 - 7 days for arrival and they would arrive in dilapidated boxes, so I immediately began searching for other companies to meet our growing needs. it didn't take long to find multiple options that were far superior in customer service and pricing. I found our contract would be expiring soon so I started the 3-month long process of ending our account. very step was filled with form emails asking the same questions multiple times then claiming they never received a response (fortunately I was able to take the time to accumulate all of their emails and my responses, so they were no longer able to deny their incompetence) and claims that they "attempted to call" which was proven untrue multiple times. Finally, we received the "closing statement" charging our company over $1,700 just to have them gather the files on our inventory list and prepare them for pickup. We found it worth the price to end all services with Iron Mountain and paid the price (then had to provide proof of payment to a single employee 3 separate times). 3 weeks after our account ended, they gave us a date to pick up our files, which we did but found 21 boxes missing. The following day they emailed me to ask if we had picked up our files (no communication between departments) and I let them know about the missing files. They then claimed to have delivered them (shockingly this was not true), delivered a few a week later and a month after delivered a few more. They stated they had started an investigation for our "misplaced" files and now, 5 months after my first attempts to close our account, I have received notice that 2 boxes cannot be found but if they find them later, they will get them to us! I encourage you to look elsewhere for file storage, shredding, digitizing... They will damage and lose your files and endanger your professional reputation without a thought or the slightest inclination that their negligence should not come at a financial and social cost to your company. Real rating negative 3 stars.

Iron Mountain's services are pretty much on par for what one would expect from this kind of…read morecompany. I've never had any issues with their services. However, their phone tree is absolute garbage. The menu options keep sending me around in circles that take you back and forth between menu options you had just heard a minute ago. Absolute garbage. After slamming the number 0 in frustration until it took me to the operator, it just played hold music and read obnoxious hold messages to me for 15 minutes before I got tired of waiting. I really wish I could get a hold of this company to request some more of their shredding services, but the phones simply will not work.

Steve was very approachable and easy to understand. He quickly looked at my laptop and suggested…read morethat I directly contact the manufacturer to see if they could help, even though the warranty period had passed. At this point, it appears his suggestion is going to pay off for me. Finding an honest resource is often difficult, but I've found my new computer support person! And at this time, it hasn't even cost me a dime. I'll keep him busy though when I share his business cards.

An excellent experience overall. Steve did an exemplary job selecting and setting up my new PC.read more

I honestly have never had better service with my laptop! Wyman was extremely helpful with…read moreeverything. In the hour that I was there, he helped me to problem solve the issue with my laptop. He didn't just help with the issue that I had brought my laptop in for, he even helped with the updating my laptop. Even though my laptop was 10 years old, Wyman was able to help me. He was so nice and if I ever have issues in the future I will definitely be coming back here.

Wyman is my hero! He was fast, knowledgeable and kind and I'm so happy to have found him! I know…read morenothing about computers and he took care of an issue fast and had our business up and running like brand new.

Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.

Sam was great with my computer. It was an old work computer that was sluggish and still had…read moreobsolete connections to my job VPN. He was able to get that all off and remove files that I didn't want anymore that were work product. He was finished with my Surface in less than 36 hours. Highly recommend him.

My power button on a prebuilt PC broke after 7 or so years of use, took my PC apart and realized…read morereplacing it was beyond my capabilities since the prebuilt used different components than what I was familiar with. I have heard horror stories about 2-4 month wait times for places like from Micro Center so I did a few google searches to find a computer repair shop. I found Sam's Computer Solutions and noticed it had over 100+ 5 Star Google reviews so I gave the shop a call and described my issue. He had flexible and fast availability and I was able to schedule an appointment to drop off my PC within two hours of making the call (the Thursday before Memorial Day weekend). The gentleman who greeted me was friendly, reassuring, and professional. He clearly outlined what options I had, what the price points for each option was, if and how each option would or would not change functionality, and asked which option I'd prefer! He made sure I was comfortable with the pricing before moving forward. It sounded good so I left my PC and he assumed me it was in good hands. I got a text the following Monday morning (A holiday no less) saying my PC was ready to be picked up. The repair cost was exactly the lowest price he had quoted. I made an appointment to pick it up later that afternoon. Upon arrival he described everything he did to fix it (installation of new component, where he wound the additional length of wire if I wish to change the placement of the part, and let me know he dusted everything which I appreciate). I just got home and plugged in my PC and the hardware he installed worked perfectly! I am extremely satisfied with how Sam's Computer Solutions handled me every step of the way from initial phone call to pickup. I can confidently say if you are like me and are not the most tech savvy person, need a computer repair and wish to support a local business I cannot recommend you make use of this service enough! :)

Don't.even have to say anything about the actual repair lol everyone said it's unfixable unless…read moreit's Apple but they charge double what I paid. They use actual Apple parts (you can actually check this in settings) so with them being on apples time I wouldn't spam them for updates even though I kind of did. Elite customer service too, I called them because I thoughtt I had to pay a little extra to fix my horribly fried charger outlet for like a year and a guy I didn't even interact with told me not to worry about it. Im listing all the good stuff but it's getting too long lmao if ur in Kentucky especially Louisville and not willing to go to other states to get anything fixed just go to these guys and don't overthink it. Travis is the man too try getting him!

I want to thank yasan for his kindness over the phone and the repair he did for my phone. this…read moreplace is recommendable to everyone on my behalf! thank you tech restore! :-)