This is a home based company. Owner will claim I have dealt with him personally and not his…read morecompany, that is to be determined, he communicated with me using the phone associated with the company which is a one man operation and i provided services to the headquarters of the little company. Why doesn't he want people to know who he is? Regardless I feel like owner Jeff Slyn represents the company and he is not easy to deal with, he will change appointments without communication and isn't very honest and just very "shady" to deal with. I was considering using his business for my other business but thankfully I was able to see who Jeff is.

From the owner: We are Louisville's longest running PC dealer, networking and service/support center, 7 days a week…read moresince 1985! We work primarily with home users, home businesses and small business. SLYN Systems has had an A+ Better Business Bureau rating for many years. Our service rate is $80 an hour and we give free telephone support for life on any PC ever purchased from us! Even free initial support for non-clients.

Vivid worked with our builder on our house. Yes the builder was a nightmare but it's not our fault…read more We had to deal with him as well. However, we have been trying to reach Bob for over a month and no response, not to phone calls, texts, or emails. Apparently he installed in our house long range internet devices (3 of them) and used a controller he brought with him to connect them. Now our Internet IP has changed and they no longer can connect leaving us with no internet in areas of the house. When we called an external company to help us, we had to pay several of hundreds of dollars to get one of them to work by replacing it with a new one. We have 2 more to go. They can't be accessed because he has control over them. To buy new ones will cost us $259 per piece. This situation is very frustrating and costly where he could probably help us to fix this. We offered him money in one of the emails that we send him to help us fix this. Still nothing. DO NOT USE THEM!!! This is an unkind act!

We have had Bob and his staff at Vivid do a couple of jobs for us, ranging from installing home…read moresecurity systems to upgrading my HT system. He and his team have always been punctual, professional and very knowledgeable and organized during the process. I find Bob to be a very pleasant and down to earth business owner who takes great pride in delivering value and quality technical service. I would not use anyone else for my technical needs. Highly recommend!

Called left message regarding a job I have. Never responded…read moreback. At least they could return call and say they couldn't or not interested.

We recently had a pretty sizable project we were considering. I called Ben and left a voice mail…read more I barely finished leaving the message and Ben returned my call. Ben came by and looked over the project and gave me his assessment of the situation. I found Ben to be very honest and straightforward. Over the next week Ben and I exchanged emails discussing the particulars of the project. Ben provided his analysis and was collaborative. Ben works by himself and in the end I just felt like it would take multiple people to accomplish in a single day what I felt was needed. However, I was so comfortable dealing with Ben, if I come up with any other smaller projects, I will definitely contact Ben.

Terrible service. I had liquid damage to my laptop and even though I had done everything I could on…read moremy end to dry it out (turned it over, kept it turned off, brought it to the shop as soon as possible), they had no idea how to deal with it but neglected to inform me of that. They kept it at the store for two days without working on it or trying to dry it out or clean it, by which time the logic board had corrosion damage. They also tried to turn it on without first cleaning it, which I am sure made the damage worse- laptops shut off automatically when they sense a spill and turning them back on is the worst thing you can do without cleaning and drying them first. They then charged me a $35 fee to tell me that the laptop "wouldn't start". Well, obviously not. Stay away.

We have used this company for all of our networking needs. They are easy to work with and very…read moreknowledgeable. Highly recommend!!