I would never have this company for service. There's been a cable running across my yard and neighbors for 6 months because of this idiotic company doing a half ass job to their customers having service.. See pictures! Don't ever use them, they lie over and over!! Do your homework before getting tangled up with this horrible company. You don't run a cable across two properties so someone can have service!!! read more

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This is the absolute worst "gigabit" service imaginable. I've never had speeds close to gigabit. On the best of days, it's about half that. On the worst days, it doesn't work at all. When the service is down (which is way too often), one might expect that a credit to the account or some sort of compensation might be in order. These jokers have the audacity to only offer credits if the service is down for four hours or more. And YOU have to ask for it. It's not automatic. That billing is automatic, though. They won't accept apologies as payment. I won't accept apologies in lieu of service. I'm already accepting less than was promised by way of the crappy speeds. read more

Update 5: (3 weeks later) I can only imagine it has been the power of Yelp that has "encouraged" Spectrum to reach out to the three credit agencies on my behalf. The only derogatory remark on my credit report was due to Spectrum's loss of my returned equipment. Since they have found the returned equipment. And after and I have made a point to chronicle this ordeal on Yelp, magically , all is resolved. Spectrum must have reached out to the credit bureaus on my behalf as all is back to normal pre-Spectrum. Derogate remarks removed. Credit score restored I would like to thank the power of Yelp for this. Cheers! ................ Update 4: I was almost thrilled today. Spectrum called to let me know they found the equipment they had been searching for during their covid closure. Unfortunately, it will appear as though I paid the $61 for their lost equipment and my credit will still be effected. Also, it will take up to two weeks to for their "billing department" to contact this collection agency. So I can rightfully dispute the bogus flag to the credit bureaus once the Spectrum Billing department has let me know they have contacted the collection agency. But they don't let me know. Yes, I get it call Spectrum every day to find out when this is complete. And then, I get to call all three collection agencies to let them know they found our equipment we dropped off after all. ............. Update 3: Finally, Friday evening, A person from "billing" at Spectrum called me. They let me know that even though they were closed during covid and know they could not accept their equipment return, they believed me that I returned the equipment to UPS as they requested a year ago. This is because they did find one of the two pieces of which I returned. She confirmed that nobody calls, mails or bills your credit card or lets you know they cannot find your $61 piece of equipment. They simply couldn't find it. But they did find one of the other pieces of equipment dropped off from UPS. So between that, and the fact every cable bill had been billed to my online setup for 3 years I had been a "good customer." So, they are going to write off the $61 piece of whatever they cannot find. That really doesn't matter to me. Fortunately my credit was extremely good. It dropped almost 50 points. From a score of 838, to 790. Still "Excellent" but not as excellent before spectrum! Wow! For a $61 router they couldn't and didn't just call a bill for over a year. So, this is not based on my IT recommendation, but from my financial advisor. "Never do business with a company that finds it easier to send you to collections a year late, than a local company that might drop you a bill or give you a call to reconcile a bill or dispute. As a sidebar, both me and my clients get sales calls from and robocalls from Spectrum on the daily. I'm now with a local company that brokers faster fiber optic 1GB service. That's 1 gigabit up and 1 gigabit down. Very happy with them. ------------------------- Update 2: Contacted Spectrum: spectrum evidently thinks we did not retun "2 pieces of equipment" Spectrum was closed over a year ago when this all took place during COVID. We had tried to take their equipment back. But they said take it to UPS. So we took it to UPS a year ago and heard nothing more. A year later, they can't find our equipment. And have NOT sent us a bill for the $61. Yet they say they only send out two invoices (during covid) to remind you to bring back equipment. (Again, they told us to take it to UPS) So if they have known for a year they couldn't find what we returned, they decided to take us to the collection agency a year later for a silly $61 I'm an IT consultant. I help customers decide wether or not to use Spectrum, AT&T or any other internet service provider. I cannot believe they can legitimately get away with this. ...... Haven't had their service for three years. Returned boxes. Never heard from them since. They just sent a bill $61 to collections! Am disputing charge. They have a class action law-suit against them in New York for this. I will never leave to go back to them if my life depended on it! read more

#spectrum louisville,ky 40245....internet & cable tv out since 7:03pm 7/21/18....called....no eta of fix...horrible

This review is really about how TERRIBLE Spectrum is in general. Although, we have been to this store and they were also no help in our problem. We switched to Spectrum in October and bought the triple play package so we would qualify for Spectrum to buy out our contract with ATT Dish. We filled out all appropriate paperwork and sent in the information. In December we finally got the email that we were approved for Spectrum to repay the money spent to break the contract with ATT (About $350). The email stated we would get a check in 7-10 business days in the mail. The check never came. We have spent at least 2 hrs a week calling Spectrum to see where the check is. We keep getting transferred to numerous other people, but no one can help us. They state that is a different company that provides the repayments, but no one can get hold of this company. It is now March, and we still don't have the check. So WARNING! You will not get a check to buy out the contract with a different provider if you sign up for Spectrum's Triple Play!! read more