This is a retail store that focuses on upselling customers. The technical skills of the staff are…read morevirtually nonexistent. Case in point: I brought in an unlocked flip phone with an eSIM and was seeking to transfer her pre-existing AT&T service to the flip phone. I was told to wait a few months and to come back when that type phone was in stock. Wrong answer. I went in a second time and was told that the phone was not compatible with AT&T and to bring in a phone that is compatible. Upon researching further, the phone recommendations of that staff person were incorrect. Knowing that the phone in was indeed compatible with AT&T, I went in a third time and stood my ground. Finally, the staff person admitted that yes, service can be transferred to the flip phone, but he didn't know how to do it. He recommended that I go to the AT&T store in Middletown. Sure enough, I went, and got service activated on the phone with no problem. Although everyone was "nice" that does not make up for the ignorance and bald faced lying that took place over 3 visits. Shame on you AT&T for staffing your corporate stores with poorly trained people who only know how to sell.

A few days ago, I came in for a new iPhone 16 and was helped by an employee that goes by Smurf. He…read morewas the most helpful, knowledgeable, and respectful employee I've ever had the privilege of interacting with. I never leave reviews, but this Smurf guy was so helpful I just had to share my experience. The day after I bought my phone, my camera lens protector broke, and when I came in for a replacement, he was extremely helpful and had me in and out of the store in no time. Any time I visit again, I'm gonna be sitting and waiting for him to finish with other customers so I can get his services again. Thanks Smurf!

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

My husband dropped his phone last night so he went 2 ur store earlier today…read more And Maxx took great care of him! He left with a perfectly working phone Not to mention he was in and out in 15 minutes I believe when ppl do jobs They deserve to know that n their bosses do as well! So again, thx IFIXFAST BUT MAX, TY 2!! John n kelley hulsey

From the owner: IFIXFAST Phone Repair will fix any device you have! iPhones, Android, Computers, and Gaming…read moreconsoles. With years of expert experience, we provide a premium service with high quality sourced parts to make your device brand new again

Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.

Okay pricing. But wouldn't say the owner is kind, maybe he was having bad day. Happens to the best…read moreof us.

Huge shoutout to Dee for helping me with an issue I had with my iPhone and Activation. He literally…read moreis an iPhone guru and even showed me some new tricks I didn't even know as a previous iPhone user. My family is very excited about our switch to Cricket from AT&T.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Janesville store today.

Hi I'm writing this review because I feel like I was duped I was forced to believe something that…read morewasn't true I was told that my money would be in reimbursed after I made a purchase of cell phone and a plan however that was the furthest thing from the truth I was stuck with a $50 phone and a $50 plan did I didn't need however I switch my business the Boost mobile and it's okay way to go cricket teaching your new employees to cheat people

Today 2/13/24 walk-in prior to texting price quote on i13 Pro Max LCD. Stating oem lcd, but I was…read morenot told error message will appear on my device after lcd replacement. Customer services is horrible negative attitude by the employee that open up the shop. Wow I'm just shocked by the service and response and words that were used. I drove an hour away what a waste of my time. I wouldn't recommend this location.

My screen had a crack in it, and I couldn't tell if it was my screen or the cover. I was passing by…read moreand saw the store so stopped in. Saleh was working and he helped me out greatly! He assured me if it was the screen protector or the screen, either way he could help me out. He replaced my screen protector and since my case had just broken as well, he hooked me up with a new case. They have phones, cases, screen covers, and more available for sale. Store is clean and organized. Saleh was super helpful and so friendly. Overall a great experience! I will return and spread the word! If you anything device related, shop small and check them out!!