They were pleasant and tried to help me unfortunately, they didn't have the battery for my phone…read morethat was 8 years old - advised to to take it to apple for the new battery

Diagnosed a computer problem and fixed it. But they belong to a subscription service and you will…read morebe billed once a month, any repairs made or not. Just be careful to discuss terms if you use them because I was completely unaware of the one fix pulling me into a subscription.

Good job with everything. I would recommend them and they…read moreare very helpful. I dont know what else to say

The service inside the store was fine nothing wrong at all, The girl was nice. BUT MY GOODNESS THE…read morePHONE SERVICE!!!! Trash trash trash! Tried charging me 60$ for unlimited when I can hardly get a signal. My phone says no service more than I have service! Wtf am I paying for. Horrible value! You get what you pay for. Shell out the extra 30$ a month and go to AT&T. Save yourself the headache.

I needed help so I went to the store at 1915 Nicholasville Rd, only to find low enthusiasm for ones…read morejob, so I moved onto the store on Richmond Rd and received excellent help from German, who set up my new phone for me. He was very helpful and patient, as I know nothing about phones. He didn't try to sell me anything and there was no charge for the service. Don't waste your time and gas going to see a bunch of sleepers at 1915 Nicholasville Rd.

So, T-Mobile acquired Sprint. With this merger, Sprint customers were asked to convert phone…read moreservice to T-Mobile. Initially, I was going to do this online, but opted to do it in-person because there was a $10 delivery charge for the SIM card. This location used to be Sprint branded, but is now totally transformed to T-Mobile. The process of installing the SIM card seemed easy enough with the customer service representative offering upgrades, new services and products during the process. I am happy with my phones new multitasking abilities because that was not a service I'd experienced with Sprint. Hoping for a pleasant experience with T-Mobile as a service provider.

I had major issues using the online and telephone customer service for my new Cricket account. I…read moretook the phone to this store and Osama sat with me for over an hour while he helped me rectify the situation. He was patient with me and with customer service despite being given the same runaround that I was given. He helped me get everything straightened out at no extra charge. He also advised that the phone I had brought had issues, yet never once tried upselling me. This is the sort of customer service everyone wants but rarely receives. Definitely my go-to Cricket store from now on!

I got excellent Service as soon as I walk through the door I was noticed and helped . They got me…read morethe exact thing I was looking for from the back within 2 minutes and we're very polite even helped me get a discount far from the horrible experience I was having at the mall .

Commission, Commission, Commission. You get the hint!!!…read more Initial experience in the store, was good. Everyone very polite, however they work on commission so they most likely will be polite and helpful. With that said! I stopped in about getting 4 lines of service and phones. Asked what I thought a simple question "How much is payment a MONTH". Of Course I knew what I was currently paying, just wanted to see other options. He gave me several different sales lines. Again "How much is payment a MONTH". Verizons Sales Agent: Finally he said $140 plus tax and wrote the number down on postie note. Phones have promotion of buy one, get one! Your first couple payments will be high because of the way the promotions for phones work. Back to Me: Wow, that's not bad. Lets do this! After and hour of transferring everything over, understandable. I have phones to trade in. Of course we take trade in. I was told I would get a $250 trade in for 3 iphones. I was finally done. I was out! 1st payment $450, 2nd $250, I called and asked when is bill going to be consistent. Verizon said there was a bunch of extra features i was enrolled on. So they took that off. 3rd $80, 4th $250. Called Verizon again. They said not sure what the sales agent offered you but he was incorrect. The cheapest plan we can get you in will be a reduction in your data plan and will be $200 a month minimum. This isn't what I was told! Verizon said the Georgetown Verizon is not an actual corporate place but and authorized retailer so we can't do anything about their false promises. Your bill will be at least $200 per month. You signed a contract. If you must deal with this authorized retailer of Verizon, make sure you get everything in writing. Down to the cent or go in with the understanding that you'll be paying at least 30% more then what they say!!!

I stopped in to see if they could help me fix my cellular data issue. I accidentally reset the new…read morephone and couldn't figure out how to reconnect the account. I worked with Brent. He told me that was a retail store only but still was willing to help me. He was able to restore the phone completely. As a new customer, this level of assistance is really appreciated! Thank you!

I have been using this location for 15 yrs, Joe always takes great care of me, great sense of humor…read moreand very professional. I have sent many friends and family to him. He is the BEST !!!! Thanks JOE !!!!!!

I ordered a 22mm replace band for my smartwatch only to find out it's not a 22mm band I needed . I…read moreactually needed a 24mm even though the box it came in said 22mm and the amazon customer service agent said the same . A friend told me that I could come here and they'd be able to switch out the pins for the right size. The woman working there measured the width and the watch face as well and told me that it was a 24mm not a 22mm. She looked for pins while I tried to pop out the pins from the original band the watch came with . Eventually we got them out and she was able to put them in the band I wanted to use . She didn't charge me for it and to be honest I felt like she should have . She absolutely refused a tip and we went back and forth until she finally gave in. The service was outstanding and she was so nice !

Have been going there for 23 years. Great variety of frames. Friendly professional staff. Very…read morecustomer oriented. Great prices.

Completely customer centric. Glad my wife found this…read morecompany. Keep the money local with good people that run great businesses.