the owner of the store was very kind and helpful in finding me the perfect glass. His son orders…read moreall of the glass and they are all so unique and beautiful. Before I found this shop I really struggled to find fun glass that fit my personality. I love this glasses store so much I drive over an hour from Louisville. Overall I was so happy about my new glasses and how kind and helpful Mr. Roche was.

John and Fran are the best at helping to pick out new glasses. In addition, they make the whole…read moreprocess easy and stress free. I tell everyone the glasses I have bought here are the best I have ever worn. The quality of the lens and the frame is superior. I highly recommend a visit to Roche Opticians. The selection is impressive and the service can not be beat!

We always get the best customer service, and so far, the best quality glasses. Very comfortable…read moreenvironment and friendly people.

The service is awesome! The prices are even better! I will be back and send my friends and…read moreNEIGHBORS!!!! Thank you again for helping me out in a bind! Lastly, It's important to shop local. The money stays local. I also feel that the overall experience is better. Give them a try!!

I made an appointment here and showed up a lot earlier however, they received me and started the…read moreprocess right away to the point where I was seen a bit earlier than my scheduled appointment. The staff at the front and the Doctor were both very friendly and professional. I had a few tests done for prevention and they were all good and I did not need glasses so that was nice. There were a lot of other people there so their shared practice is big; they also have glasses for sale if you need them. The parking was a bit tricky because I didn't expect that many people to be there however, I was still able to get in and out pretty quickly. I was given a coupon for the only recommended item I needed so that was nice. Then towards checkout the employee really had mercy on me as I couldn't find my credit card and wanted to use multiple to pay the copay... so I will forever be thankful for that. Thank you!

I had to take my son to have a very specific test done for peripheral vision for the department of…read moretransportation. When I called to make the appointment I made it clear we were not coming for a regular exam but a test the DMV was insisting on. The receptionist seemed clear on this and asked which office we would like to visit. We finally settled on the Governor's Lane location due to first availability. The day we arrived for the test I handed the paperwork we would need filled out to the girl who took us to the back. She greeted us with "Hi! So you're here for your yearly eye exam?" I told her no, that was not what we were there for and pointed to the paperwork I had just handed her. The front page of said paperwork had a highlighted, dark text sentence that stated exactly the test that was needed. The girl smiled and said "oh yeah this is all part of that" and took my son back to go through the usual tests before seeing the optometrist. She then took us into a room to wait for Dr. Bertram who was to do the rest of the testing. As soon as as Dr. Bertram walked into the room he looked at my son who is a double below knee amputee who has prosthetic legs and blurted out "Hey! What happened to your feet?" My son and I were both stunned and horrified by the blatent rudeness of this question and did not reply at first. My son then stammered out a brief answer and I told the doctor that was a sensitive subject and my son did not like to talk about it. He then carried on by asking my son how long ago he lost his feet. I then cut him off very angrily and again stated my son did not like talking about that and to drop it. Dr. Bertram then did a regular eye exam with my son and when he went to fill out the paperwork we had given them he stopped and pointed to the highlighted front page and stated they don't give the test the DMV wanted at that location. By this time I was angry, my son was upset and embarrassed and I was out of patience. I told him that was the whole reason we made the visit and I had told them that on the phone. We were then forced to make a second appointment at a different location that does give that specific test which meant a second trip to Lexington. The day we were to go to the Meijer Way location I looked over the paperwork Dr. Bertram had filled out for the regular part of the eye exam and realized he did not sign and date it on the line provided on the form. So we had to drive to the Meijer Way location for the other test (where the girl conducting the test printed out the results with my son's sex listed as female- luckily I caught this mistake and had her change it) and then had to drive back to the Governor's Lane location to get Dr. Bertram's signature. I asked that he date his signature the same day as the test to avoid any further issues with the DMV . When I left with the paperwork I got outside and realized he had signed it with that days' date so there were now two different dates on the paperwork. I went back inside to point this out and express how extremely upset and angry I was about the entire process with them. I was pretty much blown off with stating the doctor was with another patient so it would be awhile and then a staff member looked at the paperwork and tried to tell me she thought it would be fine. I finally just left in disgust. I have been a patient at Simpson Optical my entire adult life and beyond but will never step foot through the door again after the way my son was treated there. We were sent the usual text about rating your experience and I gave them a zero and stated what I was upset about and got no response to that so they clearly aren't interested in customer service anymore.

Though they are not in network with my insurance, it was well worth the trip. The dr was very…read morethorough and she found something that no other doctor had mentioned. We are keeping a close eye on it. Looking forward to continuing care here.

The staff at Central Kentucky Eyecare are efficient, pleasant and knowledgeable. The office is…read moreclean with up to date equipment. Dr. Lanham is an excellent clinician, she listens well, is thorough and very personable. When I have a question after the visit she is easily reachable and works to resolve concerns. Lastly, I am particularly impressed by the full range of diversity of the staff from age racial/ethnic, religion, etc.

I believe I saw Dr Ko. Exam seemed ok except that she spent more time asking me about what…read moremedications I was taking then the actual eye test. Had to have my glasses sent back 3 times. Each time it was either the distance that was off or the reading section. Finally, I got my old prescription and told them make them like this as I could still see perfectly fine with the old script. The reading part of the lens still isn't up to par but I'm not going back again. So disappointed in this place considering I spent over $800 for these glasses!

I would like to commend Stratton Eyes for their service and compassion. My aunt, due to illness,…read moreis no longer able to insert or remove her contacts. We went in today with no appointment, as she was having discomfort in one eye. She was taken back immediately and taken care of by a very kind technician. When he was not able to find the solution, Dr. Ko Took care of her personally. I appreciate their kindness to her. They remove and replace her contacts for her every month. The staff and doctors are the best!

I walked in with a prescription in my pocket and needed to select frames. Unbeknownst to me, I…read morecommitted the cardinal sin. I had no appointment. Who needs an appointment to pick out frames? Once they found out that I didn't have an appointment I was shuffled to the main desk. I couldn't help but notice all of the employees running around with orange ID's. They weren't doing anything. One was at a desk looking into the mirror doing her hair. I was waiting and being punished for not having an appointment. Maddening.

i spend $600 for contact lenses that they recomend, it was foggy and almost cause me to get into…read moreaccident while driving. and they refused to help me exchange them and keep on mentioning about their 3 month return policy. If they really care about their customer, they should know that not everyone can easliy spend $600. its a lot of money for me personally. and not to mention that everytime you called the store, they will either hang up your phone call, or just let you waited for an hour. dont come to this store, bcos their customer service is really Really bad..

Dr. Costa was very thorough and explained everything. I found great frames that fit my budget, and…read morethey take all insurance. The staff was very friendly and helpful, and I love my new glasses.

Everyone was so friendly, and kind. They treated me like I was an actual patient and not just…read morerunning you through. I would highly recommend Dr. Costa to anyone! They had a huge selection of glasses, you'll have plenty of options. It was a wonderful visit, and I enjoyed going to the eye doctor!

Let's cut to the chase, this is the best place to buy glasses. Located in the nicest shopping area…read morein Kentucky, WP exemplifies what every other place in The Summit at Fritz Farm has, class. However, the glasses and eye exams do not cost what you would expect them to, in an area and with presentation like this. You know the TOMs shoe concept? You buy yourself a pair and they donate a pair to someone less fortunate. That's the same concept here. You still think I'm exaggerating when I say that the prices aren't what you'd expect? See for yourself, all of the glasses are under $100... with lenses. Like any other place, you can upgrade on the lenses and pay extra, but even those prices are astronomically low. After LASIK surgery years ago for myself, I still find myself in a different eye ware store about once a year for my daughter. I've previously shopped for glasses at just about every place in Lexington. We once spent over $500 on a pair of glasses for her at another place, even those glasses and the overall experience didn't meet WP. I'm totally blown away by Warby Parker. And that price tag!!!

I desperately needed a new pair of glasses with my updated prescription as quick as possible! I was…read moresearching all over for my perfect frames in Dayton and Lexington, I felt bummed when I couldn't find any I loved for a good price. My friend then recommended Warby Parker to me and told me they had a store at the Summit at Fritz Farms in Lex! The store is absolutely adorable! Filled with in style, and great priced frames, all $95 or $145 including the prescription lenses (cool books on sale too!) Within a day I found my ideal pair, paid for them and they were able to contact my doctor and get my prescription for me. The staff was extremely helpful and knew a lot about the glasses and their business! Highly recommend and can't wait for my glasses to show up at my door!

The eye doctor ( Dr. Snipes and Associates ) who is associated with Lens Crafters was incredible…read moreand provided excellent care. -However, the front office staff's behavior was unacceptable--rude, dismissive, and condescending to a level that's hard to overlook. It significantly tarnished the overall experience. It is very unfortunate that my search for an optometrist will continue.

Your front desk staff. They ordered my contacts from an expired prescription and then told me it…read morewas my fault because I scheduled my appointment online instead of calling the office.

'Customer Sevice' (it feels wrong calling it that) is…read moreabusive and discriminatory of the elderly and hearing impaired. Several people in my family have had the same jaw-dropping experience there due to a receptionist named "Sherry". She whispers at the hearing impaired, while donning her maniacal, demonesque grin as she stalks around the waiting area getting in people's faces, as if trying to trigger an outburst, incessantly telling lies and making excuses to not do her job. To compound that bad-for-business unprofessional behavior, the Doctor (should I even call him that?) covers for her SHErades. I've worked in the Medical Industry for 25 years, coast to coast, and have never seen anything this messed up in a Dr's office. And it's repeated, ongoing. ~SMH

DO NOT GO HERE ! They tell you one thing to get your business and cash. Then when the lens don't…read morework. They will not refund your money. They tell you come back pick out something else. No I just want to have my cash back. They hang up on you. They change what is said multi times. Worst customer service I have ever had in my life. I have never been spoken to so bad and rudely as she was hanging up she was still bad mouthing me. It's a family ran and owned business. It's all about them and not the customer. I did not want to give them any stars. I had to do one for this to post! It's really -1000