I made an appointment here and showed up a lot earlier however, they received me and started the process right away to the point where I was seen a bit earlier than my scheduled appointment. The staff at the front and the Doctor were both very friendly and professional. I had a few tests done for prevention and they were all good and I did not need glasses so that was nice. There were a lot of other people there so their shared practice is big; they also have glasses for sale if you need them. The parking was a bit tricky because I didn't expect that many people to be there however, I was still able to get in and out pretty quickly. I was given a coupon for the only recommended item I needed so that was nice. Then towards checkout the employee really had mercy on me as I couldn't find my credit card and wanted to use multiple to pay the copay... so I will forever be thankful for that. Thank you! read more

If you don't mind a busy, hectic, and non-professional atmosphere, it is a good fit. oops - forgot to mention incompetent, Example - Huge Mistake. Actually put wrong lens in my frames. Was not even close to my prescription! Optician said I could have wrecked my car driving while wearing incorrect lens. Simpson reordered lens. After a 10 day wait, the second lens arrived. OMG. They caused all kinds of visual issues. The third attempt - disaster! I ended my relationship with Simpson. New optician got it right the 1st visit! read more

I had to take my son to have a very specific test done for peripheral vision for the department of transportation. When I called to make the appointment I made it clear we were not coming for a regular exam but a test the DMV was insisting on. The receptionist seemed clear on this and asked which office we would like to visit. We finally settled on the Governor's Lane location due to first availability. The day we arrived for the test I handed the paperwork we would need filled out to the girl who took us to the back. She greeted us with "Hi! So you're here for your yearly eye exam?" I told her no, that was not what we were there for and pointed to the paperwork I had just handed her. The front page of said paperwork had a highlighted, dark text sentence that stated exactly the test that was needed. The girl smiled and said "oh yeah this is all part of that" and took my son back to go through the usual tests before seeing the optometrist. She then took us into a room to wait for Dr. Bertram who was to do the rest of the testing. As soon as as Dr. Bertram walked into the room he looked at my son who is a double below knee amputee who has prosthetic legs and blurted out "Hey! What happened to your feet?" My son and I were both stunned and horrified by the blatent rudeness of this question and did not reply at first. My son then stammered out a brief answer and I told the doctor that was a sensitive subject and my son did not like to talk about it. He then carried on by asking my son how long ago he lost his feet. I then cut him off very angrily and again stated my son did not like talking about that and to drop it. Dr. Bertram then did a regular eye exam with my son and when he went to fill out the paperwork we had given them he stopped and pointed to the highlighted front page and stated they don't give the test the DMV wanted at that location. By this time I was angry, my son was upset and embarrassed and I was out of patience. I told him that was the whole reason we made the visit and I had told them that on the phone. We were then forced to make a second appointment at a different location that does give that specific test which meant a second trip to Lexington. The day we were to go to the Meijer Way location I looked over the paperwork Dr. Bertram had filled out for the regular part of the eye exam and realized he did not sign and date it on the line provided on the form. So we had to drive to the Meijer Way location for the other test (where the girl conducting the test printed out the results with my son's sex listed as female- luckily I caught this mistake and had her change it) and then had to drive back to the Governor's Lane location to get Dr. Bertram's signature. I asked that he date his signature the same day as the test to avoid any further issues with the DMV . When I left with the paperwork I got outside and realized he had signed it with that days' date so there were now two different dates on the paperwork. I went back inside to point this out and express how extremely upset and angry I was about the entire process with them. I was pretty much blown off with stating the doctor was with another patient so it would be awhile and then a staff member looked at the paperwork and tried to tell me she thought it would be fine. I finally just left in disgust. I have been a patient at Simpson Optical my entire adult life and beyond but will never step foot through the door again after the way my son was treated there. We were sent the usual text about rating your experience and I gave them a zero and stated what I was upset about and got no response to that so they clearly aren't interested in customer service anymore. read more

Made appointment and was seen by optometrist who was very nice. After my appointment they collected a copay and said that was all according to the online insurance review. Later I got a bill with a late fee. When I called to explain the situation and pay the initial missed expense I was told they would not deduct the $5 service fee. I have been a patient for years however this is ridiculous. All providers know in advance what the patients out of pocket will b and they collect it. To make that mistake and not listen to your patients is disastrous. All over $5. read more

They ran my vision insurance and gave me the out of pocket cost for the glasses I selected. A month later I get a bill for $150 and with a stamp that they are going to turn it over to collections if I don't pay. I don't know what kind of scam they're running, but I will never do business with them again. I don't normally write reviews, but want to warn potential customers of their business practices. I don't know who's running this business now, but they're not same company with a good reputation. read more

Was informed a WEEK after I placed eyeglass order that if you don't get exam there it's extra $50.00. I have to have exams by retinal specialists and unfortunately they're optometrists. Did they ask for the payment when I was picking up frames? No! Just sent a bill with $5 service charge. Won't ever buy frames there again read more

Optometrist was great but they would not give me an electronic copy/PDF or email of prescriptions. They did not have any frames I liked and the girl in that position was not helpful at all. She was rude. I had to go to the location in Beaumont to pick up a paper copy of my prescriptions. read more

After being a customer for 20+ years, but the last 2 years has not been good. I recently had the worst experience of my life with the new management. Also, I was out over $800.00 dollars for a pair of glasses and lens which made me dizzy and had difficulty caring out daily activities. There was something wrong with the prescription placement of the progressive lens. I have worn a progressive lens for many years and that is what works for me. They sent me a certified letter at Christmas 2024 telling me I was not allowed to come back into a Simpson Optical store, and they cancelled an appointment with one of their doctors I had been waiting for 4 months to see to determine what the problem was with the glasses. I have to search and fine a new optical business to service me and fix the issue while they continue to deceive the public. I was shocked by the lack of communication and consideration they had for a long-term customer. I have spent thousands of dollars over the past years to contribute to their income. I highly recommend not going to them for anything. They will not stand behind their product or service. BEWARE OF THIS COMPANY. read more

The customer service that we used to receive when Jack and Danny were there has gone way downhill. They no longer will give you the option of paying half up front and half on the back end when ordering glasses. This place used to be great, however, they no longer treat you like they used to. read more

I'm not one to write reviews unless they're a good experience, or a really terrible one. I received a bill from Simpson Optical about 3 months ago for some things that weren't covered by my Insurance. No big deal. I called to make a payment and was on hold for 32 mins. Sorry, I can't wait that long. Next month bill comes adds $5 service/late charge - immediately called again to make a payment - again waited 41 mins. I don't have time to wait to make a payment. So, I get a bill today it's now $15 in service (fees). Explained the prior experience to the 1st person I get and she finally took my payment instead of sending me to the "business office" but company policy would not let her remove the fees and stated we couldn't schedule appts until the full amount was paid. No problem, I am paying the bill, but will take my family of 4, who have been going to Simpson for 17 yrs., to one of the doctors who left from there a while back. From what I understand, this is what happens when corporate buys out small firms. I will never recommend Simpson to anyone, because to lose my business over $15 is absolutely a new kind of stupid. read more

this location is literally so awful i'm so over this place. the service is AWFUL had me standing there two days in a row without getting helped for 30-40 min each time. i thought they were just busy the first day but when i came back the same thing happened. just to pick up some glasses. thank you to the receptionist for helping me after i said something on the glasses side even though it's not her job. read more

I've had good experiences here, and have been using Simpson since about 2014. They're friendly, patient, and knowledgeable. Warranties so far on any glasses have always been honored, too. read more

I've been a loyal customer for many years and have always had a good experience pre pandemic. Seems most of the optometrists left post pandemic and they are extremely understaffed. It took forever to get an appointment and I had to see the extern, who, though knowledgeable and pleasant, was slow and very loosely supervised. I called before my appointment to see if there were any earlier openings and was abruptly told 'we're booked solid until December'. Then at my appointment I overhear the same receptionist instructing other receptionist that while they have no open appointments walk ins will be accommodated if possible. Maybe I'll just walk in off the street next time. Wait time would come out even, I'm guessing (took 1h45 min to get a simple yearly check up). On a positive note everyone except that one receptionist is super nice even though visibly frustrated at being so understaffed read more

I cannot say enough about this place! I was dealing with some issues with my one year-old son. I had a prescription for glasses and I needed to get them on him ASAP. I called everywhere in Lexington trying to get the prescription filled. No one could help me or it would be a two week wait to get it filled and I couldn't wait that long . I was finally able to speak with a lady named Amanda Weikel. She was able to get us in the next day. She actually moved patients around just to fit us in. Her and another optician named Janea ( Jae ) Maxberry took AMAZING care of us. This is a great place for children. I completely 100% trusted both of them with my child. I was very upset under the circumstances I had found out a couple days before about my child, and Amanda went out of her way to console me and be there just like a friend would. This office deserves 10 stars! Both these women deserve medals for everything they've done For my son today! No one else would help me but Simpsons optical! Thank you so much Simpsons. You have now become our family new Doctor for eye glasses.!! I know it's just glasses but it was so much more than that. These workers truly cared! 10 stars read more

Simpson Optical - This is Amanda and Jae. The two wonderful people I wrote about in the review. Holding Kaiden after getting his glasses. - Optometrists Near Me - Lexington, Kentucky

I recently had the pleasure of doing business with the friendly folks at Simpson Optical. I chose them because of the number of positive reviews, their professionalism, wide selection of frames, and helpful staff. The doctor who examined me was able to determine that my left eye might benefit from a different type of contact lens. I took their advice and it has made all the difference. I will be keeping my business at Simpson Optical and will be taking my children their as well. read more

Simpson Optical - Optometrists Near Me - Lexington, Kentucky

I have been a long time client of Simpson Optical in Lexington, Kentucky. Over the years, Simpson has been the premier optical and optometric company for prescription eyeglasses and service. Several years had passed until I went in three weeks ago to order new prescription lenses for several pairs of eyeglasses. The optician that assisted me in the past is no longer employed there. I was waited on by a young man whose attitude from the beginning sent up red flags. He did not seem interested in helping me as much as he was getting out of the store to head out to lunch with a friend. After telling several times how much in discounts he was giving me, the bill for the lenses still came out to just under $1000. The optician said he would call me as soon as they were in--estimating a week to just over a week. One week went by, and there was no call. I called a few days after that, and the receptionist said one set of lenses had arrived, but the other two had not. Another week went by, and because I still hadn't been received a call, I phone them on a Saturday morning. The receptionist who answered that the lenses had come in, had been inspected and were ready to be installed. I asked her why they hadn't notified when they arrived. She responded that the lenses had been lying on a shelf where no one saw them or thought to call. In the past, the optician who had previously helped me was prompt, courteous, and responsible. Not so much here in February 2020. Things have changed. One sees multiple receptionists with little or nothing to do, few opticians on the floor, and a rather laissez-faire attitude permeating the atmosphere. This may have been a one-off experience. I would not say it isn't. I will pause the next time I need to order glasses. There is a lot of competition out there. Maybe it pays to shop around. read more

I'm giving Simpson Optical on Meijer Way 5 stars based on my recent experience there for an eye exam, contact lens fitting, and eyeglass purchase. First, let me say, I have been a Simpson Optical patient for at least 5 years and have always experienced exceptional customer service by the staff, and professionalism and expertise by Dr. Joy Simpson. From the minute you walk in the door you are greeted by numerous smiling faces at the front desk who are ready and waiting to get you checked in for your appointment. The front desk staff are courteous, prompt, and professional. I can't say enough about Dr. Joy Simpson (Dr. Joy as her patents call her). She goes above and beyond as an Optometrist to meet all your optical needs (eye health, comfort, and vision). I won't go to any other Optometrist as long as she's in practice! Let me also give props to the Simpson Optical Staff that assist you with picking out eyeglass frames. They are very helpful, knowledgeable, and friendly. Simpson Optical offers a great variety in their eyeglass frame selection. I especially love their designer frames (I got Versace this time!). read more

Simpson Optical - Simpson Optical (Meijer Way) - Optometrists Near Me - Lexington, Kentucky

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I had an appointment today, after three years because of my fear of Covid. When I made the appointment I explained this. No one wore a mask until I asked. They told me I needed tests that my insurance covered so I said okay. On the way out they told me I owed $59.00. I told them to bill my insurance and they said it wasn't covered. Then I asked for my prescription and pupillary distance and was told it was in the packet they gave me. It wasn't. I called immediately when I realized I didn't have the most important thing I needed and was told they had to email it and I would have it at the end of the day. I asked if they could rush it and the said they would try. At 4:45, almost six hours later, I called to ask for my prescription again. I was told it could take 3 to 4 days. I asked them to just give me the information over the phone and they refused. I asked to speak to the doctor and they refused to let me speak to the doctor. They said they would connect me to the office manager and gave me someone's voicemail. I asked again for the information and they refused to give me my own personal information. I will never, ever, ever give them my hard earned money again. What ever happened to good customer service and taking care of your patients? I am appalled! read more

The staff is friendly, extremely knowledgeable and very helpful. The selection of glasses runs from the very affordable to styles and brands one usually only finds in much larger cities. I am really glad they are here. read more

They are just the best . Helped me getting plugged in with medicare with a diagnoses, so now I will never have to pay for an exam. Sweet. Optometrist is Dr. Randal Lambirth. Let me just say this about the good doctor . . . If you show any hint of a sense of humor, Dr. Lambrith with take it and run. The guy is funny. I mean Comedy Central, funny. But he is very thorough and will take of you. I was very impressed at all the tests that gave me to rule gucaoma, retinal issues. etc. He is GOOD! I will say this . . . my cheeks hurt after I left, from laughing so hard. They will treat you right!!! read more

Awful! waited two months for glasses. Never returned phone calls. Customer service is awful.

On my first visit I had an appointment with Dr. Joy. This is a much larger office than I expected and it was very busy inside, there were many receptionists to check patients in. I had a minimal wait time and was into see the doctor quickly. It was a very pleasant and quick exam. I wanted both glasses and contacts but focused on glasses. After my exam there were so many frames to choose from and I had someone to personally help me. I chose to have a frame held but ended up finding exactly what I wanted at Warby Parker. With the year ending I forgot to get my contacts and use my optical insurance, they got me back in that same day to have a contact fitting where Dr. Joy solved my contact problem by offering me once daily contacts. She also price matched them to an online dealer. I thought this would be a fight, that I would have to pay for another exam but I was so happy and highly satisfied with my experience. I wanted to thank Simpson Optical and Dr. Joy with a five star review read more

This is just simply the best place to trust for total eye care. I went here for an exam and new glasses in August 2018. I have complicated vision needs and it's difficult to find the right professional to provide what's needed. The service I received was outstanding and my glasses were terrific. I have since moved to Nashville and I scratched my reading glasses right in the line of vision. I contacted Simpson and not only were my lenses covered by a warranty but they made new ones and mailed them to me. They just could not have been nicer to deal with and they simply made the problem go away. I only wish that they had a location in Nashville! read more

I wanted to make an appointment for the Meijer Way location with Dr. J. McMillin. Got through right away and got an appointment EXCEPT it was at Tate's Creek location with Dr. Leigh. Called back to find out Dr. McMillon is booked out until Jan (2 months). I was told they had 12 doctors that I could make an appointment with to get in sooner. Great, EXCEPT most of them are not listed on the Simpson optical website. Three of them have only their names listed, this includes the one I was given an appointment with. Five (including the 2 McMillin Drs.) are listed, but that leaves four of their doctors that don't even have their names (let alone their training and experience) on their website. I called to point this out but the receptionist seemed rather annoyed, unfortunately I don't really expect this to be remedied any time soon. Rather disappointing. read more

When I originally got my prescription for contacts filled, the exam went well and my contacts were filled in a quick timely manner. Unfortunately, now that I'm trying to get a copy of that prescription, it's next to impossible. I have called 5 times now and no fax has been received. I can receive faxes from countless other people but this Simpson Optical office conveniently fails to get it through. Customer Service here is below any acceptable level. Disappointed to say the least. read more

I just moved to Lexington and I was excited to check out Simpson Optical as I have always had a great relationship with my previous optometrist. Unfortunately, I will not be coming back. I came in for my first appointment probably mid-September? I was told that I would receive a pair of trial contacts within 2 weeks. That didn't happen. About a month later, I called and they had some excuse, but expedited them to me. Cool. So the contacts worked, and I ordered the full set for the year. I was told I'd get a $50 rebate and the contacts would be delivered to my doorstep within 2 weeks or a month (can't remember). I waited well over a month, and I decided to call again. This time, yet another excuse. They expedited my contacts and delivered at the beginning of December. The process should not take 3 months. Not only that, but I never got my rebate. The doctor talked over my head and it felt like he was in a rush. The staff all seemed extremely stressed and I felt like I was inconveniencing them. This place needs some professional help to make their systems work better. read more

Our whole family has been going here for a few years. Always a long wait for appointment and for the glasses. So about 2 months total time. My daughter made an appointment in June for today. When she arrived for her appointment, she was told it had been canceled back in June and the next appointment isn't available until the end of August. If you are going to cancel someone's appointment without telling them and they arrive for the appointment, you should work them in not make them wait for the next available appointment a month away. Terrible customer service. read more

Over the past four years, I have gone to Simpson Optical for my family's contacts and have been pleased with the service. Their dubious actions on my most recent visit have unfortunately forced me to terminate this relationship. The visit began with my request to renew my prescription for Equate contacts. The optometrist recognized that the Equate contacts were a rebranded contact from Coopervision. He made no mention that they did not sell the Equate contact or the private label version thereof, but nonetheless billed me for the visit and fitting fee and issued a prescription for another brand (Proclear). When I attempted to use the prescription to refill my Equate order, it was denied for not being comparable to the Proclear. After several phone calls, I managed to get my fitting fee refunded for them having sold me a contact that I did not request. They still proceeded to bill my insurance, and so I must pay in full to have yet another eye exam so that I can get my contacts. Furthermore, they refused to issue my prescription because they refunded the fitting fee. Only after I said that withholding my prescription was a violation of the fairness in contact lens consumers act, did they offer to send my prescription, but they purportedly sending me a prescription for glasses, instead. read more

Maria is wonderful !! Jack always does a great job too. I think glasses are a little high...or if you get Progressives and such it will raise the price. But I understand, they need to make money too. read more

I am beyond grateful for how smoothly my 5 year old's first eye exam went today, all because of the friendly staff at Simpson Optical. Dr. Lambirth made my daughter feel so comfortable, smart & special from start to finish, even though she was nervous at first. Highly recommend!! read more

I've used this place for now four sets of glasses. The first three times were easy; glasses and prescriptions were correct each time. This last time (for another expensive set of glasses) has been a nightmare,and I still (after 2 months and 4 tries already - 5th in the works) haven't received glasses with correct lenses. Called today, and they still don't have them in. I will not return for another pair of glasses; instead, I will look for another place. read more

The people here are the best all the way from the front desk to the doctor to the opticians helping to fit your glasses. For example a few months ago my glasses broke but I didn't have an appointment for an eye exam yet since it wasn't time. I went in and they replaced the broken bow with a similar one they had (not exact but close enough that it's not noticeable). Jack said no charge and I said I'd be back when it was time. I made an appointment a few weeks later with a doctor there and got my glasses there. They have just been the best. I noticed they will tell you if you look bad in a certain pair rather than just letting you buy unsuitable ones. The glasses I have are the best that I've ever had! read more

I am very concerned about the lack of knowledge and experience at this location. My wife came to this location May 13, 2019 complaining of extreme sensitivity to light and watering eyes. They never dilated her pupils, and told her that her pupils are large and this is the reason she was experiencing that sensation. Fast forward to this past weekend, we called because again, she had continued to experience the watering and light sensitivity with extreme pain and discomfort. Someone saw her this past Sunday on call and prescribed antibiotic/steroid drops and told her that her cornea was scratched on the 2nd layer. When she experienced extreme pain again this morning, she went to see an ophthalmologist and was told that she in fact did not have a scratch but corneal erosion where the top layer of her cornea is coming off. This could have turned into a corneal ulcer and eventually loss of vision or the loss of the entire eye. NOT ONCE did anyone recommend a medical doctor or ophthalmologist. and furthermore, the ophthalmologist stated that the drops prescribed by your practice could have caused further damage!! I know a lot of people seem to love this place, but the fact that this happened is terribly scary and I understand it is a business and needs to make money but the fact that they seemed to prioritize making money over the well-being of their customer/patient says a whole lot. read more

I recently broke my glasses and Simpson's optical got me in the very next day!!! As soon as the really nice women at the front registered me I was called back in about 5 minutes. Dr John Simpson was great. It's the best experience I have had getting glasses, Oh and their selection of frames were phenomenal!!! They all made my experience a very pleasant experience. I definitely will be going back read more

No, no, 1000 times no! Overpriced and super rude staff. Never got my order right in five years and overcharged me every time. They corrected errors but not the fees they charge for fixing their own mistakes! Basically, very disorganized and super slow. With Costco and online service providers out there with the exact same products at a fraction of the price, who needs their impersonal and inept service?? I like supporting local businesses but this one is a big thumbs down for me. read more

I'd give them zero stars based on their service, but I can't so I'll let the one star count toward their selection -- they have a great selection. But their lack of service ruins everything else. When I placed my order, they said it would be ready in 10 days. I called after 10 days, and they said it was 10 *business* days. I called after 10 business days, and they said since my order was entered on a Saturday, it wasn't processed until the following Monday. But I placed my order on a Friday, not a Saturday. Their story keeps changing, which makes them dishonest in my book. I will not be using Simpson Optical again. read more

Just moved to town and I needed more contact lens. The staff at Simpson optical are all very professional and the whole process went very smoothly. I was in and out of the office and eye exam within 45 minutes. I was able to order my contacts on site and they had a great selection of glasses. read more

Excellent service and great staff. Short wait time and Dr Mikolaj took extra time to sort through some contact difficulties that other eye Dr's gave up on in the past. read more

I made an appointment because of the enthusiastic recommendation of a friend. Ironically, the doctor I saw (Dr. Courson) wasn't the one she loved, but I liked her fine. In fact, everyone I encountered was nice. But optometry is a dog-eat-dog business, so there's heavy emphasis on selling services and glasses. It made me and my wife uneasy. I bought a pair that seemed expensive because they deserve to make money, but I'll use the prescription to buy additional glasses from an internet source that my wife, who is very fashion conscious, uses exclusively. read more

Awesome experience. Friendly staff. Quick but thorough appointment. No wait time. Beautiful interior. And lots of great glasses choices!!