Though they are not in network with my insurance, it was well worth the trip. The dr was very…read morethorough and she found something that no other doctor had mentioned. We are keeping a close eye on it. Looking forward to continuing care here.

The staff at Central Kentucky Eyecare are efficient, pleasant and knowledgeable. The office is…read moreclean with up to date equipment. Dr. Lanham is an excellent clinician, she listens well, is thorough and very personable. When I have a question after the visit she is easily reachable and works to resolve concerns. Lastly, I am particularly impressed by the full range of diversity of the staff from age racial/ethnic, religion, etc.

I made an appointment here and showed up a lot earlier however, they received me and started the…read moreprocess right away to the point where I was seen a bit earlier than my scheduled appointment. The staff at the front and the Doctor were both very friendly and professional. I had a few tests done for prevention and they were all good and I did not need glasses so that was nice. There were a lot of other people there so their shared practice is big; they also have glasses for sale if you need them. The parking was a bit tricky because I didn't expect that many people to be there however, I was still able to get in and out pretty quickly. I was given a coupon for the only recommended item I needed so that was nice. Then towards checkout the employee really had mercy on me as I couldn't find my credit card and wanted to use multiple to pay the copay... so I will forever be thankful for that. Thank you!

I had to take my son to have a very specific test done for peripheral vision for the department of…read moretransportation. When I called to make the appointment I made it clear we were not coming for a regular exam but a test the DMV was insisting on. The receptionist seemed clear on this and asked which office we would like to visit. We finally settled on the Governor's Lane location due to first availability. The day we arrived for the test I handed the paperwork we would need filled out to the girl who took us to the back. She greeted us with "Hi! So you're here for your yearly eye exam?" I told her no, that was not what we were there for and pointed to the paperwork I had just handed her. The front page of said paperwork had a highlighted, dark text sentence that stated exactly the test that was needed. The girl smiled and said "oh yeah this is all part of that" and took my son back to go through the usual tests before seeing the optometrist. She then took us into a room to wait for Dr. Bertram who was to do the rest of the testing. As soon as as Dr. Bertram walked into the room he looked at my son who is a double below knee amputee who has prosthetic legs and blurted out "Hey! What happened to your feet?" My son and I were both stunned and horrified by the blatent rudeness of this question and did not reply at first. My son then stammered out a brief answer and I told the doctor that was a sensitive subject and my son did not like to talk about it. He then carried on by asking my son how long ago he lost his feet. I then cut him off very angrily and again stated my son did not like talking about that and to drop it. Dr. Bertram then did a regular eye exam with my son and when he went to fill out the paperwork we had given them he stopped and pointed to the highlighted front page and stated they don't give the test the DMV wanted at that location. By this time I was angry, my son was upset and embarrassed and I was out of patience. I told him that was the whole reason we made the visit and I had told them that on the phone. We were then forced to make a second appointment at a different location that does give that specific test which meant a second trip to Lexington. The day we were to go to the Meijer Way location I looked over the paperwork Dr. Bertram had filled out for the regular part of the eye exam and realized he did not sign and date it on the line provided on the form. So we had to drive to the Meijer Way location for the other test (where the girl conducting the test printed out the results with my son's sex listed as female- luckily I caught this mistake and had her change it) and then had to drive back to the Governor's Lane location to get Dr. Bertram's signature. I asked that he date his signature the same day as the test to avoid any further issues with the DMV . When I left with the paperwork I got outside and realized he had signed it with that days' date so there were now two different dates on the paperwork. I went back inside to point this out and express how extremely upset and angry I was about the entire process with them. I was pretty much blown off with stating the doctor was with another patient so it would be awhile and then a staff member looked at the paperwork and tried to tell me she thought it would be fine. I finally just left in disgust. I have been a patient at Simpson Optical my entire adult life and beyond but will never step foot through the door again after the way my son was treated there. We were sent the usual text about rating your experience and I gave them a zero and stated what I was upset about and got no response to that so they clearly aren't interested in customer service anymore.

Let's cut to the chase, this is the best place to buy glasses. Located in the nicest shopping area…read morein Kentucky, WP exemplifies what every other place in The Summit at Fritz Farm has, class. However, the glasses and eye exams do not cost what you would expect them to, in an area and with presentation like this. You know the TOMs shoe concept? You buy yourself a pair and they donate a pair to someone less fortunate. That's the same concept here. You still think I'm exaggerating when I say that the prices aren't what you'd expect? See for yourself, all of the glasses are under $100... with lenses. Like any other place, you can upgrade on the lenses and pay extra, but even those prices are astronomically low. After LASIK surgery years ago for myself, I still find myself in a different eye ware store about once a year for my daughter. I've previously shopped for glasses at just about every place in Lexington. We once spent over $500 on a pair of glasses for her at another place, even those glasses and the overall experience didn't meet WP. I'm totally blown away by Warby Parker. And that price tag!!!

I desperately needed a new pair of glasses with my updated prescription as quick as possible! I was…read moresearching all over for my perfect frames in Dayton and Lexington, I felt bummed when I couldn't find any I loved for a good price. My friend then recommended Warby Parker to me and told me they had a store at the Summit at Fritz Farms in Lex! The store is absolutely adorable! Filled with in style, and great priced frames, all $95 or $145 including the prescription lenses (cool books on sale too!) Within a day I found my ideal pair, paid for them and they were able to contact my doctor and get my prescription for me. The staff was extremely helpful and knew a lot about the glasses and their business! Highly recommend and can't wait for my glasses to show up at my door!

I've been seeing Dr. CRUTCHFIELD for a long time. I just love her. She's very patient and kind. She…read moreexplains everything to me so I can understand.

I began going to Dr. Crutchfield when I was 10. She was fantastic and personable. I continued to go…read moreto her up until I graduated college and moved out of Kentucky. I have yet to find an eye-doctor that I feel as comfortable with. Perhaps I keep comparing them all to her.

The staff are friendly, and courteous. It made a visit to the eye Doctor a pleasant experience!read more

The eye doctor ( Dr. Snipes and Associates ) who is associated with Lens Crafters was incredible…read moreand provided excellent care. -However, the front office staff's behavior was unacceptable--rude, dismissive, and condescending to a level that's hard to overlook. It significantly tarnished the overall experience. It is very unfortunate that my search for an optometrist will continue.

Your front desk staff. They ordered my contacts from an expired prescription and then told me it…read morewas my fault because I scheduled my appointment online instead of calling the office.

When this was a stand alone practice, and not affiliated with Pearl Vision, the staff and service…read morewere wonderful. My family and I were very happy to have found such a caring office. Fast forward to now..... HORRIBLE. Let me explain as this is the very first negative review I have EVER given. I made an appointment for my two daughters and I on a Friday. I take off work, the girls rearrange their schedules, and we go to the office at our designated time, which was confirmed with a text. There is no one there. We sit in the car for 45 minutes desperately trying to get in touch with someone, no answers. I should probably mention there were 2 other people in the parking lot doing the exact same thing. I finally get some call center a million miles away and they say that "late last night" my appointment had been cancelled, but she showed no attempt at notifying me (at least she was honest and apologetic.) Basically, I completely wasted an entire morning and I was asked to make another appointment for the next week for the girls and one the following week for myself. When the girls arrive the next Friday, they are treated poorly. The front desk staff is courteous and kind, but the doctor literally yelled and berated them during their time being examined. They left the office upset, crying, and begging me never to send them to that place again. These are tough older teenage girls who have a tough mom. I can't imagine how awful he had to be to illicit this kind of response from not one, but BOTH. Not only that, but the office that I had once trusted, completely took advantage of their naivety, and up-sold them for a crap ton of things they did not need. I have excellent eye insurance and have been getting regular exams for the three of us for a long time, I know the typicals. It was triple what I normally get charged. I guess part of this is my fault for not being able to accompany them, but never did I expect for them to take advantage of long time loyal patients. The doctor even yelled at my eldest daughter for not wanting her eyes dilated because she had to DRIVE, makes sense right? Gotta get that extra $15 dollars regardless of her safety, doc? Appalling. Seriously, appalling. So today is supposed to be my appointment. I figured I'd keep it not only because I desperately need a new glasses rx, but also because I wanted to see how I was treated and scope out any problems that maybe the girls weren't aware of that could somehow explain the stressful and negative nature I had been advised of just the week before (I'm in healthcare.) I wake up this morning to a message on my phone that my appointment has been cancelled.... AGAIN. At least this time I was notified. :( I know this was lengthy, but I truly hope my advice is taken and NO ONE subject themselves to this office. Between the blatant disregard for other people's time and schedules, the overpriced up services, and the unkind treatment, I will honestly never go back. They've lost a very loyal and expensive customer forever.

Take your business elsewhere. Their customer service is awful. I spent over$600 on a pair of…read moreglasses that, when they finally arrived (a week late), they had a bad defect. I have been waiting over 2 weeks for a replacement pair that was promised in 3 days. I've been getting nothing but lip service ever since. They don't answer the phone when you call and definitely don't sent a message on their website.

Once again I broke my frames. Which of course I don't have a back up pair…read more This is the second time they've literally saved me. Luckily I got there shortly after they opened so I didn't have to wait for one of the sales associates to help me. The problem with my lenses is that they are small so small in fact they fit in a kid's frame. Which isn't a bad thing considering kids frames are way cheaper. To be honest I wouldn't have cared if they were some horrid color as long as I could see again. The sales associate literally went to the selection of kids frames and grabbed a pair. She didn't have to go back and look for another frame as her choice fit my lenses. I can't not express how grateful I am that she was as friendly and knowledgeable as she was. Walmart for the win in saving my sanity and having the capability of letting me see again!

I wish I remember the name of the lady who helped me (Zarika?). She had a thick eastern European…read moreaccent, but was absolutely wonderful to work with. She was patient, honest and went above and beyond to make sure I was satisfied with my glasses. I had pretty low expectations from Wal-Mart Vision, in general. However, after this visit I'll say this place is MUCH better than Visionworks in Hamburg, KY.