I believe I saw Dr Ko. Exam seemed ok except that she spent more time asking me about what…read moremedications I was taking then the actual eye test. Had to have my glasses sent back 3 times. Each time it was either the distance that was off or the reading section. Finally, I got my old prescription and told them make them like this as I could still see perfectly fine with the old script. The reading part of the lens still isn't up to par but I'm not going back again. So disappointed in this place considering I spent over $800 for these glasses!

I would like to commend Stratton Eyes for their service and compassion. My aunt, due to illness,…read moreis no longer able to insert or remove her contacts. We went in today with no appointment, as she was having discomfort in one eye. She was taken back immediately and taken care of by a very kind technician. When he was not able to find the solution, Dr. Ko Took care of her personally. I appreciate their kindness to her. They remove and replace her contacts for her every month. The staff and doctors are the best!

I've been going to see Dr. Dudee for the last ten years. I've only ever had amazing service and…read morecare during my time there. Every single staff member including Dr. Dudee is courteous, professional and exceptional in their field. Highly recommend.

So far we are not happy with the staff here we had a 3:30 appointment and showed up at 3:15.We were…read moretold that we were late and had to reschedule for the same time tomorrow .I will post another review again and keep you updated.

after dr. lane and dt. carpenter left the staff and brittany the practice manger is rude,…read moredisrespectful. when you call the office to schedule your exam brittany or some of the other office staff members get a attitude with you and put you on hold for a long period of time. no one is nice, caring, supportive, and understanding of the paitents anymore. Brittany the Paractice Manager always has a attitude.

Just went to the Nicholasville/ Man o War Walmart location for the first time. I loved it there!…read moreDr. Lane is absolutely amazing and took her time with me. I loved the techs/receptionists Samantha and Blake, they are so sweet and kind. I think patient interaction is so crucial and coming from a healthcare background, I think they did amazing and I am happy to establish them as my primary optometrist. Highly recommend Dr. Lane!

Always a great experience however this morning gets 10 's. Biggest shout out to Dr Ditto! By…read moremistake a put ear drops in my eyes. Dr. Ditto took an early morning (after hour) call from me and kept me from a panic attack.

My first visit was about a month ago and my experience could not have been more positive. Very…read moreprofessional environment and the staff was very friendly. Highly recommended!

Friendly, great bedside manner, very professional and highly recommend if you need eyelid surgery…read more Quick service, staff friendly, helpful and professional as well.

Absolutely outstanding work. Had both upper and lower lids done and the results exceeded…read moreexpectations. Office staff honestly didn't seem to communicate well, including with each other, but Dr Cowen was impressive at every turn. Everyone I was involved with were all kind and friendly including at the clinic where the procedure was done.

This isn't an establishment that I will ever return to. Not only were they trying to force me to…read morehave a test that I already had done, but when I told them that I believed I had it done and I was looking at the results. I was treated badly by the front desk, person, and the person who took me back to have my eyes examined. The front desk woman with the long dark hair told me well. We don't have your results so you will have it done. The one who took me back to have the eye exam questioned me on why I didn't have my paper signed, and when I explained to her that I had pulled up results from an eye test that I had done that I was going to show the doctor. I was told that if I didn't have the test done, she would be dilating me. Now mind you, I drove myself, so I was curious to how she was going to dilate me and why she said it in such a nasty way. But because I don't like conflict, I said do what you have to do when she was done. I went back to the room and waited for the doctor. I showed the doctor the results. She confirmed that I had that test done. I wasn't apologized too. I told her what her employees had done and said to me and that they were rude to me. It was basically just looked over. my point is this is a test that would have caused me an additional $40 and I felt that the way I was treated was unprofessional. Why are you trying to force me to pay for a test that I told you that I think I had already taken and I was looking to show it to you?! The only reason why this place even gets two stars is because of the woman that checked me out. She was very sweet very pleasant and knew how to talk to a patient. I'm not hard to get along with. I do not cause a scene. I do not raise my voice, but I do expect respect. And I don't feel that's too much to ask for considering I'm paying you to do a job for me. Basically, I walked out without getting glasses from there because I would rather have my money spent somewhere else where I'm treated better.

My Husband and I have been going here for years now. The eye care physicians are really…read moreknowledgeable and helpful. We also buy our frames and lenses from them and they have a good selection. They usually always have a sale of some king going on. I highly recommend them for your eyecare needs.

This was great. I was able to meet my new Optometrist today, Dr. Maggard. She has a nice assistant,…read moreArden. So I went in today post Covid to finally get a check up. Apparently, people in Lexington, KY are really on top of their eye health. It is next to impossible to get an appointment unless one takes time off from work. I have never seen a place so busy. I went through the whole exam process and I was helped every step of the way. The entire process had taken like 49 minutes! They were both very customer focused, always making sure they gave me their full, undivided attention and I mean none of that, looking at the computer and answering. Full on eye contact. That is superb customer service. But I have to write that I will miss Dr. Santos; however, I am sure she would be so pleased at how these individuals helped me today.

The folks in Hamburg are great! Friendly, patient with you asking questions they've probably heard…read more1000 times. The people out front are attentive and thoughtful, Dr. Maggard is wonderful and will sit with you like you're her only thing she has to do. Can't recommend enough!

When this was a stand alone practice, and not affiliated with Pearl Vision, the staff and service…read morewere wonderful. My family and I were very happy to have found such a caring office. Fast forward to now..... HORRIBLE. Let me explain as this is the very first negative review I have EVER given. I made an appointment for my two daughters and I on a Friday. I take off work, the girls rearrange their schedules, and we go to the office at our designated time, which was confirmed with a text. There is no one there. We sit in the car for 45 minutes desperately trying to get in touch with someone, no answers. I should probably mention there were 2 other people in the parking lot doing the exact same thing. I finally get some call center a million miles away and they say that "late last night" my appointment had been cancelled, but she showed no attempt at notifying me (at least she was honest and apologetic.) Basically, I completely wasted an entire morning and I was asked to make another appointment for the next week for the girls and one the following week for myself. When the girls arrive the next Friday, they are treated poorly. The front desk staff is courteous and kind, but the doctor literally yelled and berated them during their time being examined. They left the office upset, crying, and begging me never to send them to that place again. These are tough older teenage girls who have a tough mom. I can't imagine how awful he had to be to illicit this kind of response from not one, but BOTH. Not only that, but the office that I had once trusted, completely took advantage of their naivety, and up-sold them for a crap ton of things they did not need. I have excellent eye insurance and have been getting regular exams for the three of us for a long time, I know the typicals. It was triple what I normally get charged. I guess part of this is my fault for not being able to accompany them, but never did I expect for them to take advantage of long time loyal patients. The doctor even yelled at my eldest daughter for not wanting her eyes dilated because she had to DRIVE, makes sense right? Gotta get that extra $15 dollars regardless of her safety, doc? Appalling. Seriously, appalling. So today is supposed to be my appointment. I figured I'd keep it not only because I desperately need a new glasses rx, but also because I wanted to see how I was treated and scope out any problems that maybe the girls weren't aware of that could somehow explain the stressful and negative nature I had been advised of just the week before (I'm in healthcare.) I wake up this morning to a message on my phone that my appointment has been cancelled.... AGAIN. At least this time I was notified. :( I know this was lengthy, but I truly hope my advice is taken and NO ONE subject themselves to this office. Between the blatant disregard for other people's time and schedules, the overpriced up services, and the unkind treatment, I will honestly never go back. They've lost a very loyal and expensive customer forever.

Take your business elsewhere. Their customer service is awful. I spent over$600 on a pair of…read moreglasses that, when they finally arrived (a week late), they had a bad defect. I have been waiting over 2 weeks for a replacement pair that was promised in 3 days. I've been getting nothing but lip service ever since. They don't answer the phone when you call and definitely don't sent a message on their website.