Phone was checked for malware and scams! Did a great job. Had been hacked and needed to make sure phone was without those crazy, malicious hackers! Highly Recommend them. read more

Dropped my laptop off on Friday September 11th, was quoted 3 days to receive a quote of the price and if i wanted to go through with it. I received no update for 7 days, in which it required me to go into the store to get. I called Friday, September 18th to check in, the man that answered the phone said he had no update for me. Not that the part was ordered or anything. Just that he had no update. Okay I understand being busy thats fine. Called on Monday September 21st and left a voicemail asking for any update that they could give me at all. No follow up. Okay whatever. Call again on Tuesday the 22nd. No answer again. At this point, I a Full time college student now had been without the main source of homework completion and note taking for SEVEN CLASS DAYS, with zilch heard about my laptop. I decided to go into the store. I explained the situation and the employee went back and confirmed what part I needed and came back out to ask if I wanted to proceed. THEY HADN'T EVEN ORDERED THE PART. 7 business days and my part had not even been ordered to get the repair started, after I was quoted 3 originally. I was shocked and did respond in that manner to the employee, basically wtf??? He asked if i wanted to proceed or wait to have him put it back together and take it. At this point I already put the 60$ deposit down when I dropped it off which would take another 3-5 business days to come back to me. I told him I had to continue due to this. Today(8/25) I called to check in again because at this point I no longer trust this place and Im fed up. MY PART STILL ISN'T THERE. At my wits end I asked to speak to a manager and explained my situation hoping for literally anything. A true explanation on why the employee had lied originally about the time quote, not oh we just got busy because if the 2ndemployee could do it out the second I came into the store thats just not an excuse, a discount, an offer to refund me in cash so I could take it somewhere else literally fucking anything. Instead, I got the "busy" excuse as stated previously as well as "there is a queue". Which yes. I understand I need to wait my turn. No qualms with that at all. But there were likely phones that got turned in and finished before my part was even ordered or I even got a response to my voicemail from Monday(8/21). (referring to other reviews((why i chose this place in the first place....)) as well as what I overheard from another customer. I have no issues with needing to wait for a part to be ordered, or waiting behind people who turned their electronics in first, but the fact that the employee could do it the second I came into upset I truly believe thats not the case here. Another note, doesn't my part have to be there to truly be in the queue? Because if the part isn't there they can't even do anything with it so I am automatically at the end of the queue. Why are parts not confirmed the day of drop off? This place is inefficient and has very bottom of the barrel customer service. UPDATE (10/1): Still absolutely no update at all! it has officially been there almost 3 whole weeks now!(Morning) UPDATE 2 (10/1) Afternoon: Just received the update that it's finished but I still never got an exact price. UPDATE 3 (10/1) Afternoon pickup: Laptop was received in worse condition then I dropped it off in. Its now UNSAFE TO EVEN CARRY. It wont shut fully. I took it back in after I inspected it and was indeed like"wtf this is ridiculous??" he said well what do you want me to do? I regret bringing any business here. Deplorable customer service and deplorable handling of electronics. read more

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Took my iPhone 12 pro max here a few years ago to get a battery replacement, be well aware that they use aftermarket products, they will not tell you this nor is anything about it on their website. The battery degraded much faster than the original battery I had, even when it first got replaced it was never great. The battery is terrible now, even when I took necessary charging precautions to slow down degrading. I had called the store beforehand to get a quote, they quoted $88 but in the end they actually charged around $115. At that point, it would've been worth me waiting just a little bit longer to get a way up to the apple store. The only pro is that they got it done within an hour. read more

We were recommended this place to get our iPhone screen replaces. They did a great job and it took roughly an hour. The prices were okay, compared to other places. Service was friendly and got the job done quickly. I would definitely bring other electronics here to get fixed. They seemed pretty busy as well. read more

Great little computer repair shop in Frankfort, Ky. These guys know their electronics. I needed a new phone screen protector and even though they didn't have one on the shelf for my phone, they were able to custom cut one that fits my phone exactly in about an hour. They have used phones for sale and they fix computers, flatscreen tvs and monitors, and smartphones. Super nice guy at the counter was really helpful read more

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Their customer service is great. They listened to my issues and dealt accordingly with my Ipad. I have also had my laptop worked on several times and the work was done quickly and professionally. Love AVie Pros. read more

As long as you can keep up with communication you'll be good. They have always down right be me and my family. Thanks guys!

This shop knows about electronics. They fix my iPhone 6 Plus in couple of hours, at a great price. Also they give very good personal costumer service. Personally I try to keep my shopping/business local. Yes they might delay in call you but hey no one is perfect. You want your phone/tablet/tv or what ever you fix at a reasonable price right?! Well this is your place read more

Wonderful service! I needed the screen replaced on my iPhone and I could not have been happier with the service. The price was less than I expected and they had it done within an hour. I will definitely go back for any future needs as well as recommend them to everyone I know! read more

I went in with an ipad screen repair. They did fix it though it took about twice as long as they said it would. However, when we got it home the home button did not work. I took it back and they said they would fix it and because it was under warranty they would put a "rush" on it, which apparently meant another week in the shop. I complained about how long it took for it to be fixed and they offered a refund, which I took. After getting it home the second time, it worked okay for a couple days and then the screen the screen filled with lines, making it completely unusable. I took it back to see what they could do and was told that because I had been given a refund that the warranty was now void and if I wanted it fixed I would have to pay for it. It was not explained to me on the phone or in person that getting the refund would void the warranty nor was I provided with any paper work that indicated that. The manager and I went back and forth for a while, and I told him that that is a poor way to treat customers. He sarcastically told me that I technically was not a customer because they refunded the money and that, "We do not want customers like you." If that was their goal, they accomplished it. Please do yourself a favor and find somewhere else to have your electronic devices serviced. read more

I wouldn't give them 1 star if it wasn't the minimum. They had my device for over two months. Tried to lie to me about what was wrong with it, then still didn't really work on it. Thank God I got my money back. Don't use them. They are smug and rude and lie to you. The worst thing is that they waste your time. Don't use them!! read more

If there were negative starts I would have done that. They are incompetent and rude and do an awful job at fixing your devices they will break agin soon after visiting. Go anywhere else read more