I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

I love Sandy's. I woke up one morning and decided I wanted to learn how to sew. Found Sandy's…read moreonline, went in and had the most amazing conversation with Sandy. She's so knowledgeable. Just had my first beginner's sewing lesson with Willa and I love her! She was so kind and patient with me. And the pillow case I made in the class is TOP TIER. LOL! I loved the atmosphere and the light nature of the store. Both Willa and Sandy are helping this be an amazing experience and I'm grateful.

I was recently honored as a Kentucky Colonel and chose Picture Perfect to have the certificate…read moreframed. There was a bewildering assortment of frames and matte combinations; I had no idea how this process worked! Fortunately, the staff is very friendly and helpful. He and my son helped me pick out options. When I picked it up, it far exceeded what was in my imagination. I love it! I'll definitely head there if I have something else special to frame.

They are amazing! They are so professional to work with. They make everything so personal and…read morespend time with you to find the perfect frame for your personal pics! Thank you!

Excellent company. Everything has always been exactly what I ordered. They have done car wraps,…read moreletterhead, envelopes, checks, forms, business cards, signs, and banners for me. Great quality, service and prices.

Great personal framing service and they also have some great gifts. Will be checking back in for…read moreChristmas

Most unique store in Lexington. Outstanding custom framing as well as incredible home accents and…read morefurniture. ALL HANDMADE!!! Nothing else like it around.

Our first contact with this business, was really positive, a very nice conversation with the owner,…read moreour needs was an amateur radio sign that you stick in the ground, something simple, but we needed it is a reasonable short order, and he took it upon himself to complete that in time, but on top of that he added a touch to the sign that made choosing him over the top and we will go back for any other signage!

Would definitely recommend. Their prices are very reasonable. They fixed my daughter's phone…read morequickly and communicated promptly.

Completely unprofessional and untimely. He didn't take any accountability or even attempt to help…read moreresolve the issue. Absolutely unacceptable service.

Had decals made for vehicles. High quality work & done…read moreexactly as I described. Will definitely have more work done by them in the future. Decals have been on vehicle exteriors for 18 months & are as good as new.

This place is great! I found them here on yelp, gave them a call and the customer service was…read moreoutstanding! They got my first order finished very fast and have great pricing. A couple weeks later I decided to use them again for some hats and more shirts for my business and they went out of their way to get them done before my first day of opening my food truck! Thanks guys! I will use you every time! Jake Henderson! Keep up the good work

FINALLY WINCHESTER HAS A FRAMES PLACE AGAIN. I love frame shops. Winchester use to have Frames N…read moreSuch in the 70s, 80s and 90s and when they Closed up Flannerys opened and was around for a long time. But Winchester has been without a Frame Shop for years. The place was staffed by the owner and one employee. They were so friendly, it was a pleasure just to chat with them. The owner is more artist that anything. I purchased some unique post cards that she had made of downtown's across Kentucky. The owner advised that she is attempting to have a set of cards from each County in Kentucky. The price on these one of a kind cards was really affordable. The framework looks like they have a solid set of options. The business is located in Downtown Winchester across from the Hardware Store. I have a ton of items to get framed and I am so excited about having a place to go that is so convenient. Stop by sometime and give this place a try. They have other items that may strike your fancy.