Fantastic customer and technician service!! DeDe was fantastic from start to finish! Prompt billing…read moreinvoice and communication, most helpful! Eric was equally helpful in repairing a not so great attempt by my roofers to realign my dish :), thank you Eric! Replaced and upgraded my hardware for optimal viewing! Top notch service by a great local company! Same day service within a few hours of my call, can't ask for better than that!!

From the owner: Impact Satellite has been serving the Lexington, Georgetown and surrounding areas sInce 2012. We…read morepride ourselves on offering an honest, stress free experience to all of our customers! Impact Satellite constantly receives rave reviews from our customers for having superb, professional, & courteous service! Impact Satellite- your first choice for DIRECTV!

I made the mistake of ordering my hotspot online and it was a disaster. I tried online support and…read morethey were useless. The only useful thing they did was recommend going to this store for help. I came in, and explained to them my problem and they had me ready to go in 10 minutes. Would highly recommend going here for any purchases or any help needed. Don't waste your time with online support. Just go here.

I went in to order the new T Mobile 5G Home Internet service. The folks in the store are nice but…read morethey have to get others from T-Mobile on the phone to order the service. I understood the issues they had with verifying my credit with a credit alert I had placed with credit reporting agencies due to recent identity fraud issue. However, after several times giving them my home address, phone number, social security number, having them call me on my cellphone while already on phone with them in the store, getting transferred to different departments - I could tell we weren't getting anywhere. The guy on the phone from T-Mobile wanted the T-Mobile store to give him the number of a SIM card. I asked don't they just ship them with a SIM card. They said they are doing things manually - whatever that means. They then had to speak to someone else to get the activation..... Could not get past this point..... My wife was waiting in the car, we had lunch getting cold, and it was now an hour and a half !!!!!!!.... I gave up. Sad as we really wanted the 5G home internet service. The people in the store were nice but the company does not have customer friendly processes and procedures to simply set up an account, take payment, and ship. This should not take a rocket scientist and frustrate the hell out of those wishing to do business with them.

We have used T-mobile for 10 years now and have been very happy with the experience from the…read moreservice too sales all the way too customer service in store, on the phone and even through text. Our phones are always operating at peak performance and we enjoy going into the store for other products.

Those over 35-40 belong in management only. If I'm doing the quick operational tasks instead of the…read morestaff, something is wrong. Whether you're new or inexperienced, if you aren't tech-savvy or don't know the job, this isn't the place for you. Turning a 20-minute process into a 75-minute ordeal is a failure of performance and a blow to customer satisfaction. Good luck!