Additional edit** I appreciate the cuteness that you keep showing when you think that I'm going to allow you to keep violating my First Amendment rights, while you delete this negative information about your store. This is a safety issue for women, families, and children, but your course of action is to hide the information. You can't even be bothered to join the Better Business Bureau or the Chamber of Commerce in this town. The real kicker to this is that you refused to promote a black man with integrity, honesty, class, and the know-how to actually run this store. Congratulations on being both racist and stupid, but the two usually go together. I'll go ahead and throw in homophobic also, since that's how your last batch of employees here was. Maybe you can publicly post why nobody will answer your corporate or investor relations line also, since that's your nonexistent fallback.
Edit** Walked in on 8/15/26 and witnessed the same three children throwing cards all over the store and creating a disturbance. Needless to say, I couldn't even get what I needed to because they kept looking over my shoulder and harassing me.
Massive markups, minimal/decaying merchandise selection, roaches, bedbugs, and employees that lift the merchandise before it even hits the shelves and brags to customers about buying it are but a sprinkling of why Winchester does not need this store.
A female employee has also been assaulted twice at this store during evening hours, and absolutely no preventative measures have been put into place to safeguard these females. Instead, they receive more closing hours because management wouldn't work them.
The store is inconsistently open at best, with an open sign on and locked doors for hours on end. Couple this with the inability to answer the phone, and it's even more of a reason to support our local shops and non-inflated retail stores. I personally witnessed the assistant manager debasing Highspeed Collectibles (which is a local business), and it was the ultimate irony due to the owner of the business being in the store. Things got awkward quickly for all of the right reasons.
Family friendly is an absolute joke, and I highly recommend that nobody take their children there for game nights, unless they want grown men talking down to their kids with management standing idly by. The store was nothing more than a babysitting center for the entire summer, as loitering kids just sat in there, buying nothing and creating messes for employees and patrons alike. I was shot in the eye with a rubber band because the assistant manager was having a rubber band fight with these kids in the store, and I personally witnessed him rip off two kids completely by enticing them into a bad deal. If that wasn't going on, then they were throwing cards all over the store and harassing customers about their purchases.
If anybody has had problems with their PSA grading as well, then I would highly recommend you file arbitration against this store en masse to resolve your issues because they conveniently don't tell you that you waive your rights to a civil or class action lawsuit upon card submission, nor do they provide you with a copy of the contract. This contract has changed numerous times since November 2025, and no updates were ever provided to consumers. The assistant manager has also withheld thousands of dollars worth of merchandise from individuals, when the contracted services were not provided.
If anyone has bought a used system from here within the past six months and you magically got bugs, then you know exactly where they came from because I smashed one on the counter out of sheer disgust. These were also getting into multiple other pieces of merchandise that individuals were buying and taking home.
Go support LOCAL places that actually deserve your business, and don't treat you as a mark like these grifters. read more
