I stopped in to see if they could help me fix my cellular data issue. I accidentally reset the new…read morephone and couldn't figure out how to reconnect the account. I worked with Brent. He told me that was a retail store only but still was willing to help me. He was able to restore the phone completely. As a new customer, this level of assistance is really appreciated! Thank you!

Commission, Commission, Commission. You get the hint!!!…read more Initial experience in the store, was good. Everyone very polite, however they work on commission so they most likely will be polite and helpful. With that said! I stopped in about getting 4 lines of service and phones. Asked what I thought a simple question "How much is payment a MONTH". Of Course I knew what I was currently paying, just wanted to see other options. He gave me several different sales lines. Again "How much is payment a MONTH". Verizons Sales Agent: Finally he said $140 plus tax and wrote the number down on postie note. Phones have promotion of buy one, get one! Your first couple payments will be high because of the way the promotions for phones work. Back to Me: Wow, that's not bad. Lets do this! After and hour of transferring everything over, understandable. I have phones to trade in. Of course we take trade in. I was told I would get a $250 trade in for 3 iphones. I was finally done. I was out! 1st payment $450, 2nd $250, I called and asked when is bill going to be consistent. Verizon said there was a bunch of extra features i was enrolled on. So they took that off. 3rd $80, 4th $250. Called Verizon again. They said not sure what the sales agent offered you but he was incorrect. The cheapest plan we can get you in will be a reduction in your data plan and will be $200 a month minimum. This isn't what I was told! Verizon said the Georgetown Verizon is not an actual corporate place but and authorized retailer so we can't do anything about their false promises. Your bill will be at least $200 per month. You signed a contract. If you must deal with this authorized retailer of Verizon, make sure you get everything in writing. Down to the cent or go in with the understanding that you'll be paying at least 30% more then what they say!!!

Fantastic customer and technician service!! DeDe was fantastic from start to finish! Prompt billing…read moreinvoice and communication, most helpful! Eric was equally helpful in repairing a not so great attempt by my roofers to realign my dish :), thank you Eric! Replaced and upgraded my hardware for optimal viewing! Top notch service by a great local company! Same day service within a few hours of my call, can't ask for better than that!!

From the owner: Impact Satellite has been serving the Lexington, Georgetown and surrounding areas sInce 2012. We…read morepride ourselves on offering an honest, stress free experience to all of our customers! Impact Satellite constantly receives rave reviews from our customers for having superb, professional, & courteous service! Impact Satellite- your first choice for DIRECTV!

We have used T-mobile for 10 years now and have been very happy with the experience from the…read moreservice too sales all the way too customer service in store, on the phone and even through text. Our phones are always operating at peak performance and we enjoy going into the store for other products.

Those over 35-40 belong in management only. If I'm doing the quick operational tasks instead of the…read morestaff, something is wrong. Whether you're new or inexperienced, if you aren't tech-savvy or don't know the job, this isn't the place for you. Turning a 20-minute process into a 75-minute ordeal is a failure of performance and a blow to customer satisfaction. Good luck!