Went to Lexington Computer Support - DevNull, LLC at 110 East Lowry Lane for computer repair. When…read moreI picked up, they added Webroot security without prior discussion or approval from me and charged $39.99 for annual coverage, I did need security, but a discussion would have been in order first!! Little did I know that they overcharged me by $10.00-Webroot sells same service on line for $29.99 every single day. But most concerning, I WAS BLOCKED FROM ACCESS TO WEBROOT BY LCS -DevNull, they set themselves up as administrator and I HAD TO HAVE PERMISSION TO ACCESS TO THE SERVICE FOR WHICH I PAID. Each time I called to ask that I be added to access so I could run a scan whenever I wanted and to see what Webroot was isolating, the people at LCS-DevNull had an excuse as to why I could not access the service for which they had charged me. Also, discovered that they had set up my computer to allow them to access it anytime they wanted without my permission or knowledge. I had an issue in March and wanted to access Webroot so I called to have access allowed, more hemming and hawing and excuses. Josh Adams talked with me, I questioned why I was paying for a service I could not have access to nor control. He does not like to be questioned and is quite snarky in his demeanor with customers that don't kow tow to him. And just like the school yard bullies from grade school, he used his best used car salesman tactics and told me my problem had nothing to do with Webroot and danced all around why I could not have access, making the problem mine instead of his unethical business practice. If you are not doing something wrong, like charging me for a single user service but installing a much cheaper "business" service that allows for 5 users to be connected at a reduced price, then why not just give me access??? He does not like being called on the carpet for his shady dealings at all. In the most unprofessional manner I have ever heard, he would not allow access -said I did not need it. I told him give me access or refund the service and remove it, I will get it myself directly from Webroot. He said he would REFUND THE ENTIRE ANNUAL FEE AS SOON AS THE BOOKKEEPER CAME BACK and we would part ways. Gladly, I do not like bullies nor liars. I questioned when I could expect the check to be mailed, he said the bookkeeper would be back later in the day and that was on March 12th. I followed up with an email to support@lexingtoncomputersupport.com on the 19th of March confirming a full refund was promised. Went to their website yesterday and did a live chat, and guess who I was chatting with, you got it - Josh. Only problem was, Josh accepted my chat, but he never responded. Not good customer service nor is it any way to win customers and gain a good rating on line. Typically, if a check is mailed in Lexington 40503 going to 40503 it takes 1 to 2 business days. Further, I originally paid by credit card and you know they have that card number on file, so issuing credit would have been easier and quicker. Still nothing has been done. It has been 3 weeks, so what conclusion should I draw from the lack of refund being forthcoming by Lexington Computer Support-DevNull LLC?? Here is a copy of the chat (or lack thereof) from April 3rd: Welcome to LiveChat Josh Adams Sr. Tech MGR Josh Adams 19:29 Hello, Can I help you with Computer Support today? Answer any questions? Name: XXXXXXXXX Email:XXXXXXXXXXX Hey Josh, still waiting for the $41.34 credit you promised in early March for Webroot service that I was not allowed to access. When can I expect your company to send a check? See your invoice 1700783 if you don't remember. I see you are too busy to respond, didn't think you would, exactly what I expected so now I will use the internet sites to let all know that you are a liar and do not honor what you say you are going to do. Rate this chat: RATE: THUMBS DOWN. LEAVE A COMMENT. Josh is a liar, said on 3-13-2020 that he would credit entire amt paid for Webroot account I was not allowed to access. He does not like to be called on the carpet for shady dealings. They may provide a decent service, but Josh needs remedial customer service and ethics training!!

Lexington Computer Support provides the highest level of client service. A great benefit is the…read morepreventive diagnostic services they provide. It will keep a small problem if its fixed in time from becoming a catastrophe. I highly recommend them

They canceled my order for an SSD without any notification, probably due to the fact it was priced…read morenormally and not gouged up, and tied my money up for a week, no communication what so ever.

Hard to do business with online. For my first order I was sent the wrong item. I had to contact…read morethem twice before they issued a return label. Got refund several days after they received the item. For my second attempt they now require a PayPal account. I don't have a PayPal account because PayPal requires an app on your mobile phone. You have to agree to accept automated texts from them. This is unacceptable for me. I get enough junk texts already. I don't need more.

Quality repair and great customer service. Don't waste your time or money at a traditional tech…read morerepair shop.

I took my MacBook Air to Hartland to have the keyboard replaced; one of the key caps had come off…read moreand simply no longer worked. I also took in a older MacBook Pro that would no longer boot up. When I got my computers back (at more than $200) things were fine -- for about a month or so. The trackpad on the Air stopped working and the cursor frequently moved on its own. I took it to the Apple Store and they replaced the trackpad. The cursor problem got worse. Back at the Apple Store again, they said that the back of the computer did not match the top of the computer -- the serial numbers didn't match and evidently the trackpad didn't fit correctly when it was replaced by Hartland. The cursor issue was also caused because the back had been replaced by a back that didn't match. I ended up having to buy a new MacBook Air; the Apple Store did credit me for the trackpad they replaced but I was still out a lot of money because of what Hartland did. I guess they figured it didn't matter if they used cheap or substitute parts. Or maybe they just don't want to repair computers any longer. I wouldn't recommend them to anyone.

We recently moved cross country and needed a security system installed…read more I researched Security Companies in Lexington KY BEFORE we moved and found that the best reviews were for Cornerstone Protection. My main criteria for any company is always "Honesty & Integrity". I hit the Bulls-Eye! Reading reviews pays off because we are TOTALLY satisfied with the service from Cornerstone. The setup, the panel, the app for our phones: All were explained in detail. Shannon and his team are so down-to-earth, knowledgeable, and explain everything. (They will explain at whatever level each person can understand.) I have contacted the Service to ask a question or two, or three.....by email, text, or phone.....and someone always picks up the phone or gets back to me within a short period of time. Thank You, Cornerstone Protection, for keeping us safe! The End.

I needed to cancel my ADT service as I'm selling my Ashland, KY house. I was told I could…read moreaccomplish this online but the function they told me to click on wasn't an option. Was also told I could do it using the chat app. I could not. Finally, when I talk to someone on the phone, they spent all their energy on wanting to install ADT at my new home. I will never use ADT again. Going forward, any business that is this difficult to communicate with will forever be removed from my approved contractor list. Goodbye ADT. We had the service for 3.5 years and was never happy with the service.

My webcam went out. My laptop screen went out. This was all during the work from home times during…read morethe plague. I needed to get this fixed or buy a new computer. And I don't like to buy things that go down in value. Enter Computer Plus Repair. During the initial call, I was told about the potential causes and prices/times needed for repair. Within a day of drop off, I had a quote and anticipated time needed to get parts and repair. The quote was reasonable and spot on. The service here is top notch. One more thing. I have an older computer that I considered upgrading. Get this...they advised against it because of the age of the computer. That's honest service you can trust. I'll definitely be doing business with them again when I have another computer problem. It's not only a five star establishment, but an exemplar five star.

Being computer illiterate I down loaded an update I shouldn't have and crashed my computer. I took…read moreit to computer plus. In 2 days was fixed and up and running they kept me informed the entire time. I completely trust them to repair my mistakes with the computer. They are friendly and down to earth. And being an old veteran I keep In touch with my buddies via the computer they really helped me and at a reasonable price cannot thank them enough Terry

Thank you for bailing me out with a cable that was needed for the hospital. Great service and very…read morekind. Located conveniently inside the Meijer grocery store!

These guys repaired my iPad screen for literally half the price, or more, than anyone else in…read moreLexington and if they didn't have to order the screen it would've taken less time.

I was extremely pleased with my experience with Tech 2 You. Half the price, half the wait and…read moretreated me like a friend. I'm a life time customer for sure.

Did an excellent job. Really easy to work with and extremely professional. Completed project as…read morepromised. Strongly recommend them.