My webcam went out. My laptop screen went out. This was all during the work from home times during the plague. I needed to get this fixed or buy a new computer. And I don't like to buy things that go down in value. Enter Computer Plus Repair. During the initial call, I was told about the potential causes and prices/times needed for repair. Within a day of drop off, I had a quote and anticipated time needed to get parts and repair. The quote was reasonable and spot on. The service here is top notch. One more thing. I have an older computer that I considered upgrading. Get this...they advised against it because of the age of the computer. That's honest service you can trust. I'll definitely be doing business with them again when I have another computer problem. It's not only a five star establishment, but an exemplar five star. read more

Computers Plus Repair - Great business! - Computers Near Me - Lexington, Kentucky

Being computer illiterate I down loaded an update I shouldn't have and crashed my computer. I took it to computer plus. In 2 days was fixed and up and running they kept me informed the entire time. I completely trust them to repair my mistakes with the computer. They are friendly and down to earth. And being an old veteran I keep In touch with my buddies via the computer they really helped me and at a reasonable price cannot thank them enough Terry read more

Get you up and running fast. Great prices on repairs and hardware friendly knowledgeable and fair people

I took my computer there after Best Buy had failed to fix it over 4 attempts, and in one day of diagnostics Computers Plus identified the issue affecting startup correctly and fixed it for me, very happy with the excellent service and fair price. read more

The current business hours reflect 10:00 a.m. - 1:00 p.m. being available to drop by without an appointment. However, the door to the business is locked and customers can not just drop by during that time. In order to receive service, you need to call or text and have someone meet you at the door. This can be difficult when the staff is non-responsive to text messages during the scheduled "open" time for the business. In general, the poor communication made this business very difficult to work with and left me not knowing when or how I was going to be able to pick up my items. I had a USB drive that I needed to retrieve data from, I called the business to schedule a time that I would be able to drop off my equipment and I was surprised to see the door to the business was locked. I wasn't sure what to do as this was not communicated when I spoke to them. I thought that maybe I had driven an hour for nothing. I texted and called and finally got the guy to meet me outside the door. I should have taken this as a red flag - but I ignored it and continued to drop off my equipment. It was within an hour they called and said they couldn't do anything with my drive. At this point, I also had an SD card with some of the same information that was on the drive so I asked if he could take a look at that and recover the previously deleted files. I drove back to the store and picked up the hard drive and dropped off the SD card. Later that evening, I received a call saying he could retrieve the images from the SD card but that I would need to bring in another drive to copy them to. This was very confusing why he needed a separate drive to copy them to. I asked if the process he was using was going to damage the SD card and if it would be usable again and he said I would still be able to use it. (The SD card never failed - I had simply deleted files.) I didn't understand why the files could not be put back on the same SD card. But I spent another trip bringing an additional drive for the files. I was supposed to drop off the drive and wait for the transfer to happen - which he said was expected to be about an hour. But when he started transferring the files he told me it was going to take over 4 hours (3000 photos). This messed up my entire plan for the day having driven an hour to his shop as I had somewhere else I was supposed to be at that time. I had other errands to run that day and he said he would call me when it was finished and I could decide if I could pick up that day - I said ok. After my other errands - 6 hours later - I called to check and he said oh yeah it was finished (he never notified me) and did I want to come pick it up. I was not able to pick up that day due to bad traffic in the area. I told him I was not going to be able to and I guessed I would have to pick it up next week. On every one of my visits, I offered to pay for the service and he kept telling me to do it when I picked it up. Then a couple days later, he called and wanted to take payment over the phone. I was hoping to pick up the card on Friday, but due to a death in the family I was not able to make it there. My next plan was to pick up on Monday I texted a couple times to clarify if Monday would work for them and I didn't get a response. I texted again and let them know that I needed confirmation that Monday would work since I was driving an hour and had to take time off work to come there. I got a message back saying that would work. When I arrived on Monday at the agreed upon time, I texted to let them know I was there and did not receive any response. I was standing outside the door for 20 minutes when he came to the door and was totally clueless who I was or why I was there. I reminded him that I was scheduled to pick up my equipment and told him my name. He went back inside to retrieve my items, but he clearly was not in any hurry. I would not recommend this business based on the poor communication and extremely limited time availability. Something that should have taken me 2 trips ended up taking 3 trips - adding an additional $20 in gas / time. I also ended up waiting at the door for nearly an hour between all the trips. I ended up taking my hard drive to another place in Lexington to which their service and communication was top notch. I wish I would have taken my SD card to them as I would have been serviced faster and MUCH cheaper than what I paid them. read more

These guys are the BEST! I needed hard drive upgrades on 3 of our work laptops to SSD from the old disk type. Not only were they extremely fair on their pricing, but they were easy to work with, flexible, communicative and timely. One of the 3 laptops gave us issues but it was no big deal. Chris took it back and re-did it for us promptly and free of charge. Now all three laptops are working 5 x faster, with larger drives and I couldn't be happier. Will definitely come back time and again and will recommend anyone else needing any kind of computer repair do the same. These guys are gold. read more

I haven't stopped in here for several years because I just didn't have the need. However, I recently had some questions about my new laptop & some programs, memory, etc. I was treated just as kindly and as professionally by Michael, the owner, as I ever was, even though I wasn't buying anything that day. I highly recommend this place to anyone needing some computer work. You'll be treated fairly and professionally. I won't go anywhere else. read more

I had a great experience with the staff. Everyone was very helpful and professional. They were able to quickly diagnose my problem and provide me with several different options. read more

With out a doubt I would recommend Michael and his company to take care of any of your computer needs. You will not be disappointed.

Wonderful service! Staff is professional, prompt and trustworthy. They fixed my computer problem in less than a week and their work is reasonably priced. read more

These guys are great. They're friendly, prompt, and super great at gadget-fixing. A+ I had my iPhone screen replaced here after I dropped and shattered it. The repair was seamless and I've had no problems in the several months since. read more

As before (2yrs ago), I had excellent service. These people don't talk down to computer illiterates like myself. Instead they are courteous and explain fully what the problem is. The charges for service are most reasonable. I would never consider going elsewhere. read more

First experience at this place and they took care of my computer issues quickly. I will use them again!

Took a laptop in that wouldn't power up. Did evaluation. ..unfortunately was motherboard ... would cost more than the computer was worth to fix...was great to get honest assessment at no cost. Highly recommended for integrity! read more

Repairs done timely and at the quoted price. I highly recommend. The hours are reasonably convenient, and so is the location. Definitely better all around than the big corporate repair shops. read more

Excellent customer service! Took my computer in for a repair, had it back the same day. This place was very affordable, cheaper than anyone I found in town. read more

Gave the guy my laptop and asked how long it would be and he said "shouldn't take that long" so i proceeded to wait hours in the parking lot until they were about closed in which I called and politely asked for an update and his response was unprofessional, rude, blaming me for misunderstanding that it was gonna be a couple days and then hung up on me. So I called back immediately and asked him to come out and give me my laptop and left NEVER GOING BACK AND DO NOT RECOMMEND read more

These guys are awesome! I've been there multiple times and every time they provide excellent customer service, are extremely polite and well mannered and are very quick to fix any problems I have had with my laptop. Best part is that they do free diagnostics and give you honest, genuine and best of all FREE advice. They have told me multiple times that I will save myself some money if I order the parts and have them to just the labor. I highly recommend them to anyone with any electronic needs. They know what they are doing and are experts at their jobs. I'm never going to the Apple Store again after the service I have received with Computer Plus Repair! Thank you guys for all your help! read more

I had an excellent experience here!! I got a quote on my broken computer elsewhere and decided to get a second opinion and came here! They fixed it and it was a fraction of what the other place was going to charge me. Not to mention the customer service was great! I will definitely recommend this place to anyone looking to have their computer fixed!! read more

Really great staff! Didn't charge for looking at my elderly neighbor's broken computer and did diagnostics and all. They always have what I need in stock and are super knowledgeable and are never to busy to help you or answer a question. read more

Wonderful and friendly customer service. They were very busy but was able to squeeze my simple problem in with excellent turn around. Reasonable prices and they have a Yelp deal ($10 for $20 store credit)! I needed a new power supply and they bought my previous one and replaced it with a new one they had all in the same day. They gave me extra money for my old power supply since I was buying one from them. Will return here for my future computer needs. read more

I took in our ASUS laptop to find out why it refused to charge. They were going to charge me $120 for replacement. I gave the green light to order any parts as needed. Later, I was told that the motherboard may be the main issue and there will be no charge. Better to get a new laptop instead. I appreciate how they waived the fee. I may look them up if I am in the market for a laptop. read more

I bought a computer from this man. The power supply went on it he replaced it with a lower power supply. I video recorded the whole conversation Right outside his shop on public grounds you can hear in his voice he was scared because he knew he was caught. When you try to argue with a customer because you think you're right it does not make you a Pro the only Pro you are good at is ripping people off. Yes you did replace the power supply after you were caught with a higher wattage, but it was because you knew you were caught. If I never have shown up to call you out on the wrong power supply box No harm No fowl. A year Later I thought I give this place a second chance. Bought a power supply Found out it was my liquid cooling not working. Went to return the power supply, because I did ask him for a seat sink to convert the computer from liquid cooling to heat sink. I said I will repair it myself he insisted he'd fix it so he wouldn't have to return money I got the used heat sink sitting out of the pc. Then he wanted to put in It was the wrong Heat sink. I Didn't care if it was used. Computer was still over heating. I called a Man that used to work for him. The man happen to have a genuine AMD3+ Heat sink with a fan. That man was very kind Not trying to insist he'd fix my computer. Anyways not here to play an argument game I'm here for a review. This is what happened. I will not give this man anymore business. He's for numbers not customers. And a Pro at ripping people off. I still have the video proof of it. read more

Seemed like nice guys but I purchased a computer that did not work properly and when I returned it 24 hrs later the owner wanted to charge me a restocking fee rather than apologize. Not going back there. read more

I had a great experience here after my laptop repair was ruined by another computer shop in town. Blake saved the data from my liquid-damaged Macbook pro and even though the actual laptop was too far gone, he still spent a long time trying to repair it. Finally he got me a great deal on a refurbished laptop and I couldn't be happier. If you need a laptop looked at, save yourself the worry and head straight here- I wish I had known about this place sooner! read more

It was great at the beginning . Nonetheless as more delays on my computer were coming I became very unpleasant. I did not like how Steve(n) waited for a week so he could hear my approval of only 10 dollars more on my bill. Even if that is the policy he did not sent an email or text, only one call. I have been to other places were they sent an email, text, and call. I was expecting this service, since I barely check my voicemails. There was so much things that was out of control of Computers Plus Repair, but I did not like how they handle the communication aspect with the customer. The second delay I was contacted by Steven faster because I suggested him to send me an email and a phone call. I only went to this place because your rating was great, but after this experience it was absolutely terrible. My friend broke her computer and I was ready to recommend this place but after the first delay I told her to wait and see if I liked the service, and I'm glad I did. He damaged my computer a bit, so he could replaced the screen and there was no discount of any kind after all this delays and defects. It's a great company to fix computers, but not if your are in a time constraint. And if there is any unexpected delays be prepared to only receive a sorry and here your computer without taking any ownership of their problems they caused. Also, I'm just very unsatisfied because I went through 4 weeks without a Laptop in school and work. It was very inconvenient time for me. If you don't care about time, go here. My computer works great! :) read more

service was pretty good. Though my MacBook was still trashed, computer repair provided options and explanations