Stopped in for help and received the bare minimum. I'm going to try another T-Mobile store for help…read moresetting up my phone. I'm crossing my fingers. Looks like the employee at this store on Nicholasville Rd., near Trader Joes rather do nothing than to ask, "Is there anything else I can help you with?". Those are important words to remember when in the service industry.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

Needed a broken screen replaced. It took only two hours!…read moreRefurb King is the best! Handy location and great customer service!

Issac helped my boyfriend (and myself) purchase and transfer over his current number to the new…read moreiPhone pro max 16 from iPhone 13. Issac was EXTREMELY nice and patient. He is very knowledgeable about the phones and the process. He (and his manager Steven I believe) also helped us save some money here in the future. Phone accessories have a great deal sad well. Definitely worth it. We both appreciated Isaac super nice, super polite super patient. Definitely got more bang for our buck.

Once again had the pleasure of being helped by Alec, who was skilled and efficient as well as most…read morepersonable and gracious - Best of both worlds. Alec quickly activated my wife's new phone that replaced the one she lost. As in an earlier visit with my own phone, Alec had everything working perfectly. Very grateful for such care. 5 Stars - Two Thumbs Up!!

About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I took my phone to get fixed for the top speaker and charger port, after he said the charger port…read morewasn't broke and was completely fine (it wasn't) and I tested the top speaker and it didn't work at all, when I was testing it everything else worked fine and he said that it would probably be a board connecting issue and I said that that's fine he put the old speaker back in and after that about halfway down the road I realized that my phone doesn't even try to connect to cellular data, the bottom speakers that didn't even need fixed don't work at all, my phone randomly restarts every couple of minutes and now my phone doesn't even charge one bit, don't come here unless your planning to buy a new phone!! I wish I could give it 0 stars

Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

Good service, they did try to up sell me. Not fan of that approach. Very busy store, need seats.read more

If you have windows 10 on your laptop, you may experience an epidemic of hard drive corruption that…read moreseems to plaguing a lot of windows 10 users where suddenly Windows locks up, and when you attempt to "restore" you get into a loop where you see the computer spooling and you get a message "undoing changes"! It did this all night long to no avail! Being without a computer drove my wife to near insanity!! We got her an appointment at one supposed computer repair place in Florence and said it was $99 to diagnose the problem and additional $$$ to fix it and it would take 2-3 days!!! My wife blew a gasket! I suggested we go to CPR and see what they could do. CPR had fixed my Iphone sometime back, and they had repaired it in an hour for about $50 and I suggested we give them a try. We went to CPR, and discussed the problem with a really nice, polite and VERY KNOWLEDGEABLE young man named Adam and asked him if he could solve the problem and also install an additional 8 GB RAM card that we had purchased previous to this disaster. He went to great detail about ways to deal with the Windows problem and what he would have to do. He said he would also install the Ram card, and said he would try to have it done the same day! Well, at 4:00pm, he called my wife and said it was finished. He explained that the windows had been corrupted, he cleaned the mechanical hard drive, reloaded Windows, placed the boot sector on the SSD drive so it would boot faster, and installed the RAM card. Then he explained, in plain English, to my wife how to restart her computer, connect to our wi-fi and get her up and running!!! And the charge was about $90!!!! I thought my wife was going to propose to Adam on the spot! Adam couldn't have been any nicer or more competent!!! CPR has NEVER let us down and I highly recommend them for your computer or cell phone repairs!!!

The clerk told me he had to order the new screen for the Samsung A3 phone I needed to replace. I…read morewas given a quote for $130, which covered parts, labor and a lifetime guarantee. I may do better to get a completely new phone, which is outrageous, since I've only had it for six months. Also, the clerk seemed irritated that I ruined has plans to take a break.

I went to pick up the laptop battery that I ordered through them that I had paid for an advance,…read moreand I discovered that it was no longer in business. I think perhaps they have filed for bankruptcy.

This is a great place to check out if you like buying refurbished electronics and spare parts for…read moreyour items. I always check out their selection of laptops when I'm around the vicinity. The techs are very knowledgeable, patient, and friendly.

AT&T just completely sucks. I just paid to them and my phone just stops working two days after I…read morepaid. They we would not check my phone over the telephone like they had before because I couldn't receive a code thru a text (my phone would be come on !?!!/ ,). So I couldn't get a code. I could tell them my password and anything else. But I have to go buy another phone. Since I have to buy a new phone I'm just going to go with a new company one that can help me when I need help me there when I need it. Thank you Brenda Meadows

They transferred my service and data to a new phone quickly and efficiently. They have all the…read moreaccessories including charging block, WiFi charger and case, and protective glass. Thanks to Noura who was very helpful and pleasant. I recommend this AT&T store.