I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.

Visited this store as I purchased a 14 Pro Max phone less than 6 months ago. The screen protector…read moreis coming off. The lead staff member that was working on Thursday April 20th around 5:45 pm was rude and ignorant. She told me a bunch of lies about my screen protector. She insinuated that it wasn't Verizon's problem and that the screen saver was the wrong size. My phone was pre-ordered and it was shipped to the store on Harrodsburg Rd in Lexington. She proceeded to tell me that store was not a corporate store so Verizon didn't stand behind anything I purchased there. Verizon Corporate sent me to that store. She said she would sell me a new screen protector for $60. I told her I would go to the Apple Store, and I guess she thought I was stupid, because she told me Apple did not sell screen protectors. I left upset and frustrated. I ended up calling Verizon and they took care of my issue and are sending me the $60.00 screen protector for free. I would NEVER go to the Verizon store in Hamburg Pavilion again. I have been to different Verizon stores and never encountered anyone that rude and nasty. I work in Customer Service and that type of attitude is certainly not acceptable. If she worked for me she would be looking for a new job today !! She didn't even try to help. Maybe it was too close to her closing time. Verizon did ask me the store I went to and who I spoke to. If I was her I would be changing my attitude immediately and look up the definition of customer service!!!

Don't get Verizon. As of today Jan 1 2026 these people have no clue what they're doing. I got 2 new…read morephones before Christmas, & went to import 2 numbers. These people are billing me for a number that has never been used, & still billing me for the 2 new ones. On the phone over 2hrs just for them to hang up on me, & can't call back because it's now after hours since I've been on the phone with them forever. Screw yall Verizon, my kids will be going back to Straight Talk, never had a problem.

Amidst all of the Covid-19 scare, my phone decided to quit working. Being without a phone during…read morethis time is not acceptable for my position at work, so I had to get a new one. At a time when I was very hesitant to enter a retail store because I am considered high risk, Josh was very accommodating, providing me with great, quick service and hand sanitizer. I appreciate the efforts made to make me feel comfortable and safe within the store. Josh also provided me with a great deal! I would highly recommend this store to anyone shopping for a phone. The customer service is amazing!

I got a new phone which had to be activated and setup. Most important, all the data from my old…read morephone needed to be transferred to the nev phone. Dustin was terrific. He completed the process and gave me a mini tutorial on the new phone. If you're in need of a Verizon store, I recommend this one. Be sure to ask for Dustin. 126

Blaze met me at the door. I explained I needed a manager since I had a POA to use. Blaze signed me…read morein and was pleasant and efficient. Soon Enoch the manager helped me and spent a long time trying to locate my sister's account in Virginia. After many calls and texts the verdict was that Virginia has a land line system that is not easy to access. I didn't have enough info to continue. I was disappointed but understood and will recommend Enoch for doing all possible to help me.

If I could leave zero stars, I would. This place is the absolute worst customer service I've ever…read moreseen. After adding lines to my account, destroying my bill time and time again, and writing payments down they couldn't honor, they had the nerve to yell at me before offering to help me with my bill again. Then, the manager and employee blamed other stores for their issue, and still refused to help after chuckling and saying "have a good day" at my frustration. The sales rep here make commission off each line added, and they will take advantage of you and then laugh while you spend your hard earned money on their commission laundering scheme. It's a notorious issue with customer service, the community, and even other stores who have to attempt to fix their fraud. Spare yourself, go somewhere else. This store is AWFUL.

Nobody likes to be treated like a mangy dog, but if you want to be treated like that, you can visit…read morethis store. You will be greeted by two individuals who are breathing the air that other people need more than them. Don't waste time calling the manager (Adam), who is like talking to a wall. The story is so long that I just recommend not visiting this garbage store, and as always ready to wait for the manager's response, BLA BLA BLA and they do not solve the problem of mistreatment of customers.

The Staff were helpful and super easy to work with. Alaina patiently endured an hour of dumb…read morequestions and helped get everything set up and explained. Couldn't recommend going there more.

Casey met me and was professional and personable. I mentioned my POA and Casey explained that two…read moreother Verizon stores had managers who could work with those situations. He directed me to those store and was very pleasant.

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

Needed a broken screen replaced. It took only two hours!…read moreRefurb King is the best! Handy location and great customer service!

Terrible internet. Wifi sucks. Customer service is trash. I would never recommend this s****y…read moreservice on anyone.

This is for overall the whole company. You are hounded at Walmart and Kroger while trying too shop…read more We recently dropped their WAY over priced cable and saved $165 dollars, and when on the phone with a representative they constantly hound you about their cell phone service basically trying too ram it down your throat, then proceed to get angry with you after telling them NO for the tenth time. Worst customer service and way too over priced.

Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

Good service, they did try to up sell me. Not fan of that approach. Very busy store, need seats.read more

Thank you for bailing me out with a cable that was needed for the hospital. Great service and very…read morekind. Located conveniently inside the Meijer grocery store!

These guys repaired my iPad screen for literally half the price, or more, than anyone else in…read moreLexington and if they didn't have to order the screen it would've taken less time.

He was able to remove the virus from my tablet and gave me a very good price. This is my second…read morevisit to this business and was satisfied the fist time also.

I found this location on Yelp and had booked an appointment for the following day. Upon entering…read morethe store, it appeared to be under some type of renovation because there were no other product offerings visible, cardboard boxes in the corner, and only a sales counter in the back of the store. There were no pricing charts visible, however I had received a price quote online. I was in need of a iPhone screen repair. After checking in my phone, I was instructed to remove it from the case and give the login pin. With previous repairs at other shops, I usually waited while my phone was repaired. However, I was instructed to come back in a couple of hours. Long story short, my phone was repaired and worked for several days, but then it began to glitch. I returned to the shop and they were able to reconnect a connector. Had no other issues since then.