The sales rep was very professial and courtesy. He made the purchase easy and explained all the…read moreoptions.

Everyone was nice everyone was very personable and they all seem to know what they were talking…read moreabout. Everyone acted in a professional manner than I appreciated.

I had a problem with the USB-C charger connection on my iPhone. I had cleaned the port but it still…read moredid not connect. I was at the Apple store at about 2pm this afternoon and a guy told me the connector was dirty and he would clean it with tools he had in the back. I was skeptical but he brought it back and the connector worked perfectly. I wish I had got the young man's name because he did a great job and made me learn something today and I wanted to mention it in this review. I have a maintenance agreement for my iPhone but he told me the cleaning was free of charge anyway. Great service!!

Waited thirty minutes for a phone case swap just for them to only have a single basic case in…read moreinventory. Should have been relayed when I checked in.

I needed help so I went to the store at 1915 Nicholasville Rd, only to find low enthusiasm for ones…read morejob, so I moved onto the store on Richmond Rd and received excellent help from German, who set up my new phone for me. He was very helpful and patient, as I know nothing about phones. He didn't try to sell me anything and there was no charge for the service. Don't waste your time and gas going to see a bunch of sleepers at 1915 Nicholasville Rd.

So, T-Mobile acquired Sprint. With this merger, Sprint customers were asked to convert phone…read moreservice to T-Mobile. Initially, I was going to do this online, but opted to do it in-person because there was a $10 delivery charge for the SIM card. This location used to be Sprint branded, but is now totally transformed to T-Mobile. The process of installing the SIM card seemed easy enough with the customer service representative offering upgrades, new services and products during the process. I am happy with my phones new multitasking abilities because that was not a service I'd experienced with Sprint. Hoping for a pleasant experience with T-Mobile as a service provider.

We stopped in regarding having a print job done. We were in the print area for 10 minutes and were…read morenever approached to ask if we could be assisted. It would have been a fairly substantial order had they shown the slightest interest. As we were leaving I found both employees sitting at the register texting and chatting amongst themselves. I made them aware of the lost sale and I received a Luke warm "sorry" from the male. The second employee could not be bothered to put her phone down to acknowledge me. Disgraceful conduct. This was around 2:45pm on Monday 10/20/25 at the Frankfort Ky location. Do better or better be packing to close down.

I like to support local businesses when I can. However, part of the problem is that local…read morebusinesses simply aren't competitive. I went to Staples to get 110 pound white card stock. This is a absolute basic item you would expect to find it in the office supply store, and they were completely out.then I tried to pick up a USB-C charging cable and they had them, but at prices that were just not competitive. This is why people choose options like Amazon.

The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only…read morecould given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left.

Clean, service decently fast depending on project you are needing. Ship stuff. Fun ppl work there…read more Lady who managed it is great! She's been doing it for years and represents her company and stands by it. Visited it while in town and it's still great.

Dropped off some returns at opening. The employee was very helpful and attentive. I was in a hurry…read morefor get to work and this took only a few minutes. Wish the business hours were a bit earlier in the morning though.

I had major issues using the online and telephone customer service for my new Cricket account. I…read moretook the phone to this store and Osama sat with me for over an hour while he helped me rectify the situation. He was patient with me and with customer service despite being given the same runaround that I was given. He helped me get everything straightened out at no extra charge. He also advised that the phone I had brought had issues, yet never once tried upselling me. This is the sort of customer service everyone wants but rarely receives. Definitely my go-to Cricket store from now on!

Great service, fast and reliable! A must use if your local. I would definitely recommend him.read more