I wish there was a zero star option. Beverly was so unprofessional. Calling her coworkers baby and…read moresaying I love you to staff and customers while giggling and flashing her bedazzled fake nails. Weird that an old woman tries to make everyone look at her. She has the worst people skills that I've ever seen.

Great service, especially during this difficult time. The customer capacity policy they have makes…read moreyou feel safe, and along with the plastic partitions at the help stations, they are doing a great job keeping their customers healthy. I went to the store to pre order my iPhone 12 and exchange it with my old phone. The process was smooth and easy. My phone arrived exactly when they said it would, and their help in finishing the set up was perfect. Thanks to the AT&T store for such outstanding service.

We stopped at another T-Mobile store in town, but they were doing business on the sidewalk in front…read moreof the store. So we went up the road a little bit and lucked into the store we found at 193 Versailles Rd., Ste 13. Let me tell you, we picked the perfect spot for our first experience with smartphones. I washed my old flip phone and our daughter suggested T-Mobile, as they were very pleased with the service. Our first visit (may I say we are elders and technologically challenged), Xavier was VERY patient with us and answered our million questions with professionalism and patience. They even turned us on to a $200 rebate (each!), which we applied for when we got home. Again, our inexperience kept us from actually getting that rebate on our own AND our second bill was higher than the first. NOT TO WORRY! We took both problems up to Jerome and Xavier and they fixed it up in less than half an hour. All it took was their knowledge (the push of a button and a screenshot) to get our virtual credit card. And, in looking at our bill, the extra charges were from using 4-1-1 (a service which used to be free!, but they now charge for.) Jerome said to call customer service and explain to them that we are old and had no idea it was not free any longer. Voila! The kind man (Renj?) at T-Mobile customer service removed the extra charges. And we will not be using 4-1-1 again. But we will definitely recommend THIS store for your smartphone needs. Especially if you are old...like us.

From the owner: Visit the T-Mobile store in Frankfort and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 193 Versailles Rd Suite #13 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Came in and they and I knew what i needed. Great support and friendly knowledgeable folks. Happy…read morewith my new T-mobile internet!

From the owner: Visit the T-Mobile store in Frankfort and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 101 Westridge Drive C can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.

Okay pricing. But wouldn't say the owner is kind, maybe he was having bad day. Happens to the best…read moreof us.

I went to pick up the laptop battery that I ordered through them that I had paid for an advance,…read moreand I discovered that it was no longer in business. I think perhaps they have filed for bankruptcy.

This is a great place to check out if you like buying refurbished electronics and spare parts for…read moreyour items. I always check out their selection of laptops when I'm around the vicinity. The techs are very knowledgeable, patient, and friendly.