I ordered Internet over the phone was told to go to the store to pick up equipment get to the store. They say that the product was shipped was working with sales rep Giovanni, who basically didn't know what he was doing because between him and the representative over the phone they canceled the order Which then left us in a position where the store rep couldn't create a new order because they said they couldn't order in bulk so if you couldn't place a new order why in the world would you advise them to cancel the current order that we had? This was so incredibly frustrating to the point where it pissed me off I left out and Giovanni had the nerve to be laughing with his coworker, as I walked out thinking it was funny and you need to send your staff to training or to learn how to deal with the public. Giovanni was very condescending and cocky and although he was useless, I was able to call customer service. A competent person was able to place a new order and not only did he place a new order but he made it to where I could go in another location and pick up the equipment Which was on Pine Street where a young guy named Nico was absolutely incredible got us in and out in less than 15 minutes so if you want great customer service go to the Spectrum store on Pine Avenue in downtown Long Beach stay clear away from the one on Bellflower Boulevard read more

I had the best service today from Karina & Alexis ! They are so informative, friendly and knowledgeable. The wait time wasn't long at all and the store is very well taken care of. Thank you for the amazing service. read more

I went to disconnect service due to a move out of state and Spectrum is not an option. I also have their cell phone service, but once I put in my notice which is on January 2, 2024, was informed that I would still be billed for the entire billing cycle going until the 18th of January. I thought that was a red flag, but actually was just the icing on the cake. I was then informed that I would lose the $29.99 per line promotion for unlimited and would be raised to $39.99 per line and also lose the 2nd line free that I was supposed to have for 1 year. If you want to deal with a SCAM Company, by all means, set up service with Spectrum / Spectrum Mobile. read more

Continuos connection issues. Always an increase in rates. Always having to wait long periods for a representative to help. read more

HORRRIBLE HORRIBLE THE MOST SHITTIEST SERVICE EVER they take they're time usually low on workers seems like they take breaks often or idk but they keep people waiting hours this place should be shut down or it needs help desperately read more

Too expensive, no good channels, and when you go to there stores to return equipment, service is fairly rude. But they're the only ones allowed to provide cable or internet connections so not much choices. Pretty much a monopoly. read more

Spectrum you are a joke... I had you for three days and you charged me 89.24 . Who ever reads this, do not use this company. No wonder why everyone is dropping you. Pathetic you are... piss poor. read more

Worst cable company in the U.S. stay away from it at all cost. Go with satellite or any other provider if you have that option which I do not! read more

Whew Chile! I walked in just before the line started to form out of the door! They do have a kiosk for check-in. Basic information, but it's effective and efficient. I was returning my equipment and closing my account. Jeremy the specialist who helped me was friendly and laid back. He made sure everything was counted for and he printed my receipt. He didn't try to pressure sell me eother, which was much appreciated. I hate when companies try to offer you different packages at a lower cost. If that was the case, you should have given me that price out the gate. But anyways, I also made the final payment to close and settle my account. The process was very easy and fast. I was out of there in 15 minutes. I will say it can get busy really fast. Make an appointment if you have time before just showing up. You never know when the storm will hit.(Large crowd, hahah).. See ya! read more

I called spectrum to schedule upcoming cancellation because i am moving at the end of the month.They said my billing cycle ends today (21st) "conveniently." And if I continue it after today, I'll have to pay for whole month of March because they do not pro-rate. What a joke! I feel like they made up today's day as the last day of my billing cycle. But good thing I called. Spectrum is the worst....! read more

Look at the screen shots. Reception is horrible. I couldn't even make a call either. I can't even move on to another company. My phone is paid off, but they will not unlock my phone for 60 days. I would have been ok with that if I had reception, but it's horrible read more

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Do not use Spectrum! They will overcharge you including for services you didn't even order, it is impossible to resolve with their dysfunctional and rude customer service, then if you don't pay what you don't owe, they send you to collections. read more

I called last week to request that our service plan be reduced to eliminate TV and telephone, and retain only internet. That was the first problem - Spectrum's telephone menu is the most complicated around, and none of the options take you to anyone who can actually help. Eventually got through to speak to an agent, but it took more than an hour for him to sell me on a new plan that supposedly offered higher internet speeds, and a reduced selection of TV channels, and that was unbundled so that I could call back in a few months to eliminate TV. And of course, he tried very hard to convince me to switch to Spectrum mobile service for our cell phones - but I flat out told him no way would I make that change. Two days later, the new modem and TV box (Xumo) arrived. Still not clear why I need the Xumo, and I probably won't use it. I installed the new modem, but found that it didn't provide the promised increase in speed. Called to report the issue, but the person on the phone couldn't determine what the problem was. So she scheduled a service technician for the next day. Meanwhile, the next morning we found that while our WiFi was working just fine, there was no internet service. I mentioned that to the service technician who replaced the new (installed the day before) modem. But he couldn't determine why we weren't getting the advertised 500-600 MBPS speed we had been promised. Actually, we don't need higher speed - the nominal 100 MBPS speed we've had worked just fine for both internet access and TV streaming. But it just irritates me that the guy on the phone had to convince me to accept an imaginary 'upgrade'. Of course, I still had to go to the store to stand in the long line to turn in the old modem (the service tech couldn't take it because he had no way to record that it was being returned and issue a receipt). I got to the store early to avoid the crowd only to find that they don't open until 10am. Came back shortly before 10, and there was already a line even before the door opened. When I got inside, there were four Spectrum employees, only two of whom were actually working, and both were dealing with customers with complex cell phone issues. So I had to wait about 30 minutes to speak to an agent, and the actual modem return took less than 2 minutes. What we need is a competitor who understands that they are a service provider and is focused on serving their customers. read more

It's impossible to have uninterrupted viewing. I turned the tv at 7 it is 9 and already has stopped working twice.

Came in looking for a new phone due to an emergency. Steven took great care of us and offered us EXCELLENT customer service. Steven was attentive and understood our need regarding getting a new phone before the next business day. He took care of us, listened, and provided us with a great deal with savings off of our deal. THANK YOU STEVEN for your excellent customer service! read more

The latest commercials especially the guy with the balloons in the very hurried walk-through for $29.95 only mentions that you must buy two lines at minimum at the start of his quick lipped commercial. I find it a palling and yes because they on the cable station they can throw these ads out all day long. Sure, everyone gives you a great deal the first year and then boom double to triple the price but this commercial does dishonest and they play it over and over so just beware read more

A bit out of what you might see here, but I have nothing but praise for Charter/Spectrum. I was a customer in the past and dropped because of cost, but now I'm back with internet and mobile - great rates, great service. High on the list of people at Spectrum are the installer (internet) and the customer service for mobile. Absolutely above and beyond what I expected - patient, professional, and concerned. A simple story was I had a problem converting from my previous mobile carrier. The Spectum customer service person stayed with me on the line with the other carrier to get it resolved. Not sure if you 've been involved with SIM, eSim, IMEI, IMEI2 etc - but it is a confusing world of acronyms. Great job Spectrum - keep it up. read more

Vile company. 2 years ago I was going to change to T-Mobile for $50. Spectrum offered me $49.99 monthly + double speed for 3 years. What they failed to make clear was that ONLY the speed was for 3 years. I'm on auto pay so I didnt notice the service went up to $64.99. Once I did I set up T-Mobile (because I have phone service internet is $25/month & speeds are as fast as Spectrum). I called to cancel Spectrum & they tried hard to upsell me, saying I could get a deal if I got TV service. I canceled, they said I have no equipment that needs returning. I just discovered they did bill me $64.99 for a full month even though I only had the service 3 days of the month & are billing me $60 for the equipment. Of course, I cant take myself off autopay for the scheduled Feb 2 billing date because I dont have an account. Spectrum, THIS IS THEFT! Bottom line, stay away from this unethical, high pressure company, not worth your $$$ read more

Imagine a world where communication is your business, but yet communicating is limited! Customer service (CS) has really become a thing of the past. Spectrum is more interested in the convenience of their employees than their customers. I suppose that is good for the workers, but without customers the workers won't have a job. Have you ever tried reaching a person at the actual store? It's not possible. All roads lead to, in this case, some CS department in the cloud somewhere whose powers are limited to the same thing one can do for oneself online. I had the pleasure of working with Hector, a nice enough guy who was helpful and knowledgeable. However the store did not have the phone I was looking for, and I didn't have the time to wait for the standard 2 days for shipping/delivery. I wanted to find out if another store may have the phone. I soon learned that was an incredulous request. Does anyone remember a time when you could call from store to store, speak to someone and find out if they have a particular item? (Maybe Nike store to Nike store for a particular Jordan's). Not at Spectrum. Hector told me of other stores in a 10 mile radius, (which I knew already), I looked them up and called one, (which begs the question, "why have individual numbers for each store?"), as I said, all roads lead to CS. This would not be so bad if they at least had access to each stores inventory, but all they can do is tell you what they have online.. duh, I can do that! The CS lady literally told me I would have to drive from store to store, that there was no way to reach a person at the actual stores. I live in CA, it was 105 degrees that day, and let's not even discuss the traffic I would have to deal with. The whole policy makes no sense to me, I voiced this in the store and another employee chimed in stating, "if we had phone in the store, it would be ringing all day and cause us not to give the customers in the store proper service." "And..." I asked. He went on to say, "if say you forgot your child at the store and needed to reach the store, CS would then have to figure out how to reach the manager." He said this with a straight face, like it makes sense! What world are we living in? What decade or century are we in? How is this a "good" way of doing business? It really makes me want to switch service providers. Problem is they all might be the same, as it seems to be the way of doing business these days. It leave much to be desired I'll say that! read more

The quality sucks, while watching tv it pauses or goes to an error message. You also can't pause live tv. You have to pay extra for recording features and why would I want to record everything just so I can pause a show if I need to. It's the stupidest thing I've ever seen in a tv service. I don't know why I can't have a provider but this is the only one in this area. Again major stupidity read more

This company is a piece of shit. There is not an option for no stars, so I unfortunately had to give them one which is much higher than they should ever receive. Multiple times I had services added to my account that I never approved. Charges that seemly came out of no where and even customer service had no idea why I was being charged for extra services. Technicians were randomly sent to my apartment to take my equipment as well with no warning! If you're looking to get some gray hair then sign up with spectrum! read more

I had an install on 5/23 and they have contractors working for them, the young guy that came to install didn't seem like he knew what he was doing. He drilled a while thru the base board of my room door, cracked it, had 2 broken pieces. I called to report it , they couldn't fix it because I'm the renter. But when I called to order service they never asked if I was a owner or renter. As long as they got a new customer they were happy. I called 3 times to get someone to get this fixed and at the end they said NO for the fact I'm not the owner.. They said it's because of liability. But when they wanted the new customer they were ok, who cares if I am owner or not! So I cancelled my service. The worst experience ever had with any cable company! I will never ever get service with Spectrum ever again! Now I have to pay for damage out of my own pocket. read more

I don't know how they stay in business. I live in a nursing home and have this service and it is awful

I canceled my service to go with fiber optic service. When I called to cancel, I was initially told that I would have to pay the full bill for the month of August, even though I canceled on the 2nd of August. The customer service representative said she would speak to a manager to authorize her to back date my cancelation to July 31, which according to her, she got approval for. On the 4th August, I called them again because, when I turned in the equipment I had at the local store, they said I had other equipment, which I don't. So not only did they lie to me about not owing a bill, they're lying about equipment their technicians took when they would come out to replace faulty equipment. Do not use them for TV, internet or mobile service. They are the worst. I was with the since 1998, and this is how they "appreciate" customers. Cancel with them, if you can. read more

The WORST of them all. First they lied to us saying we needed to have Apple TV's or their service wouldn't work. Then we moved and they send 2 more Apple TV's THAT WE DID NOT ORDER. We REFUSED DELIVERY and they still added the charges to our account - almost $400.00!!!! As of today we've contacted them 32 times and the amount still in our account. We have records all of the conversations where they promised they would take care of this fiasco. NOTHING HAPPENS!!! They are DISRESPECTFUL and WORTHLESS! Later we found out we didn't even need those Apple TV's - and their remote control would've work instead. We asked to return them, they refused to accept them back. Long story, they sold 2 Apple TV's through a lie and then they shipped 2 more that we didn't order and we refused, and they refuse to issue credit for! We have 8 open tickets and no solution. read more

Positives: Help was fast (stop by front auto sign-in), nice atmosphere very modern & led lit inside, so much that it 'appears' dark & closed from outside. Counter assistant/Customer rep was very help, courteous, & fast. Negatives: Little hard to find. I was told on a general Spectrum phone inquiry that I could take my new IPhone & have the procedure handled here... Store rep... pointed me 'back' to on-line & or phone direction. read more

The cable technician went above and beyond with satisfactory customer service . Installing and showing how to use spectrum

The spectrum service is thieves, they offer you cable and they don't ask you what television you have then the billing system if you cancel and your cycle is starting and you only have 2 days they charge you the whole month I don't recommend this crap internet read more

Spectrum sucks!!! So we were without disney and ESPN while spectrum negotiated how much they will pay Disney and they gave us a monetary credit!!! Hahahahahaahahahaha!! $4.23 off my monthly bill of $195.93 What a JOKE!!! They also just made us get 'NEW' cable boxes (nothing wrong with the old box I had for decades) The NEW boxes are junk, made poorly, and it keeps turning off I now understand why ALL my family and friends have "CUT THE CORD" !!!!! read more

Worst. Place. Ever. It's like the dmv and social security office had a baby and called in soectrum. Six people "working", three people waiting and no one getting helped. I would have had an easier time getting kidney than canceling my cable. Avoid at all costs. read more

My experience was amazing because of Ms. Taiyana Walker!! She has such a pleasant personality and customer care. Thank you for getting us in and out in our visit and giving us a great experience. Managers- bless her with a raise or a higher paying position! She deserves!! read more

SPECTRUM USES PREDATORY SALES TECHNIQUES to DEFRAUD PERSPECTIVE CUSTOMERS INTO HIGHER PAYMENTS in my opinion and it should be criminalized. I was a Time Warner customer who was grandfathered in when Spectrum took over. I had the cheapest possible service with no promotion and no bundles. I had a phone line, a really slow internet connection and what they called "starter TV" which was OK. I called them and said "I don't need the phone line Im paying on anymore, is it possible that I could cancel the phone line, get a regular entry level tv package and increase my internet speed going sideways without paying more monthly. I own my own modem and router and Im on Tivo so one person after another said I could without having to pay for cable boxes. They even quoted me a specific of $123 + tax. They took my upgrade order and kept passing me along to one agent after another who told me the same thing. On the occasions that they first said "it might raise your monthly a little" i specifically said "then I don't want to make the change". They claim to record their phone calls so they have me shutting that idea down at least several times. Anyhow I finally opted to upgrade and I did not want a lapse in service when I transitioned from Time Warner to Spectrum so we arranged on the phone for the technician to come and affect the changeover when he arrived. He showed up without knowing anything about what we were supposed to do today and showed no order for the changes on the computer. This is an order I placed with at least 3 or 4 people over and over again and was told they had made notes for the technician. Today I had to do several more times while the tech waited and twice extra because there was no list of 15 channel choices to look at so she had to read them over the phone and her software timed out. Truly this shake down consumed many hours of my time just to leave my posterior sore. Anyhow SPECTRUM LIED THROUGH THEIR TEETH and sent me a bill today for $189 which I am going to tell them to either reduce or turn the whole damn thing off. I am also going to contact the Federal Communications Commission and report this aggressive predatory practices, the upselling, the deceit and lies and downright shabby behavior. read more

Can any aspect of Spectrum/Charter get any worse? I know first hand that, and I fear to say, but will say, it can and it does! read more

I canceled the service before the end of the cicle and they still charged me 79$, even more than I usually pay. I was about to activate my service again but this is all a scam and the agents even agreed with it. Careful with this company. Total scam read more

If you're going to get Spectrum, you must go to the office to make your selection on the different options that are available to you. It's so much better to do it there. The staff is great and very helpful. Do not pass up the chance to get the most value for your money. I am hard to please, yet I walked out very happy and satisfied. I highly recommend this branch!! read more

It would be intelligent of corporate big wigs to understand the value of their phone representatives. I hope they appreciate Maria (working in the San Diego office). So far better was her trouble shooting that we now have fully functioning service without the need of an in house service visit. This was not the case of an earlier call. It might be a case of over prudence to opt to go without rather than have someone come in after servicing other locations. Maria handled everything with a most pleasant and professional demeanor. Five stars all the way. Of course the "rate the rep" call back hung up on itself, so we will need to contact them. At that time we will inquire why it took one hour to be connected to a person...but well, it is Spectrum after all. read more

A few weeks ago, I visited the Spectrum Cable office in Torrance. I have been a customer of the company for about a decade. I have visited them in other pervious offices in Torrance and now in this new dump of an office they have. In the past, I had pretty good service from their office staff; however, since they recently moved and have all new employees things have changed for the worst. I went to exchange a TV remote which was not working correctly. One would think it would be easy and the employees would be helpful. Not so, they did exchange the remote and when I asked them a question about the remote, they told me to read the information that came with it. I told them I had done it in the past and it is very confusing. I was told "You need to contact a technician, we are just sales people". I said why do I need a technician to explain a remote, you hand them out and you should know something about the way they work. I was told again they could not help me and to call the company for technical support. I got upset and I told them "You are just lazy and you don't want to do anything at all". The answer they gave me was "I am sorry you feel that way". I said "No your not, apparently you could care less". As I turned to leave I was told "God bless you and have a good day". My last comment to them was "Stop trying to make me feel good with your BS comments". As I exited the office they sat there laughing at me. When I got home, I did call their call center and filed a compliant. But I am sure it did no good. They like other utility companies have a monopoly and they could care less. read more

Everything is going wireless and over the Air.. You don't need this crap anymore.. Just dump em.. -TV -Get a $19.00 HD antenna from Amazon for TV or 150 Mile Antenna for $89.00 Menards. All your local TV for Free! -INTERNET -Use hotspot and screen sharing from your smartphone or IPAD from AT&T... Done No more crazy Cable bills for internet. -PHONE- You already have a cell phone with internet? Why do you need a phone in your house? if not you can get prepaid for $25 per month wireless... Unlimited? No Contract at Walmart- ATT go phone. Spectrum has no idea that they have priced their service out of the market- yep- keep hiring more people CSR's Spectrum.. Did someone hit your company with a stupid stick....? I would fire the new CEO, he has no clue what he is doing... Can't wait for AT&T fiber to go live! read more

Spectrum sent out new receivers to their customers with installation instructions. Prior to that they sent an email saying that you had to install. The online install didn't work because of multiple serial numbers attached to a single receiver. Oh, just prior to this they increased their price. Also, they downgraded the receiver, no clock. This is a horrible way to treat senior citizens, I should have canceled my service . . . That will be my next step!! read more

I came here to return the cable box after we turned off our service. I walk in and there's a dude wrapping cords and stacking modems at the service counter, he tells me to take a number ticket from the machine ... Then proceeds to stand there for the next 10 minutes .. And I engage in a staring contest. When my number is Finally called (there were 2 ppl ahead of me paying bills) the service rep ended up being jovial and friendly , needed the phone number on the account, checked out the hardware was still in good condition, let me pay my balance, and I was outta there ! 1st guy was :( , 2nd guy was great! Modern, led-lit, over designed cool-ish looking store read more

Spectrum - No staff - Television Service Providers Near Me - Long Beach, California

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