canceled my service was informed that i would have to pay the billing cycle. So paying over 100.00 dollars for over 2 weeks of service i wont use. That is theft. Agents blab on and on about things that don't matter completely SAD. Where is the aspirin. read more

The customer service SUCKS! They have two employees working with more than 10 people WAITING to be helped. This is what happens when Monopolies are allowed to exist in this country. We are limited to 2 options for internet service providers (Frontier & Spectrum) therefore we are at their mercy of being disrespected and treated like shi* because our options are limited to the 2 worst service providers possible. Waiting for an hour just to return a router is UNACCEPTABLE AND RIDICULOUS! If at all possible AVOID using Spectrum and Frontier as both companies are shi*! read more

I wish I would have read the reviews before signing with this company. I put our service on seasonal hold and then a few days later decided to cancel. They told me to take equipment back to store which I did. After waiting in line I was told to take equipment to a UPS store to return, this after driving way out of my way to get to the Spectrum Store. To add insult to injury even after being told my account was canceled, two weeks later my account was auto debited for almost $200. When I called they said I didn't call back to confirm. No, I didn't because they called me the next day, put me on hold forever, and told me I should not have been told to go to UPS. They don't know what they are doing and now I am out $200 for a service I didn't receive and a lot of aggravation. Do yourself a favor and don't sign up with this company. read more

Super super slow motion here. Bunch of ppl waiting and they're taking breaks. Hate this place

The only thing slower than this internet providers internet is how slow it is inside the store.. tons of people waiting to be seen, barely any clicking sounds or keyboard noises going on! I truly think these cash registers are waiting for the next page to load on their devices... absolutely a shame!! And completely unorganized .. nothing but greenhorns working the storefront. Horrible service time after time.. avoid using this provider at all costs! They hand out refurbished equipment that breaks you got to wait an hour to be seen just to return the device. read more

Chrissy Gonzalez is and was super super helpful! I walked in to get my new equipment so self set up at home...I was in there less than 10 mins....she gave me her number if I needed help...I thought I did but figured it out and she text me right back after I text her! Also she activated my service while I was driving home! Love it! Go to this location for the best service! read more

Spectrum - Television Service Providers Near Me - Long Beach, California

HORRIBLE. The internet is not reliable. The price increases are constant. The customer service gives you the runaround. THIS MONOPOLY HAS TO END read more

Any Spectrum is the most annoying business there is. Wherever you are they come at the oddest hours to knock on your door, after you have told them you do not want to use spectrum. Then they'll come back a week later; somebody new, knocking on your door again or they'll call on the phone. I truly wish there was someway to stop them from doing this. This is the only company that does it!!! \ / ^ read more

Spectrum is a high quality, reasonably priced, reliable internet and TV service provider.

They don't do one thing well sans sending a bill...takes along time and complicated voice tree to get an agent, the in home boxes are slow and the menu is bad, they will screw over a cusr. That has 20 + years to offer an introductory offer to a new person. But hey, they charge you a lot for these privileges read more

Spectrum's map of 'service-able homes' is not kept current and/or their phone reps need more training on how to read their own maps!! The initial rep we spoke with was either looking at an incorrect map or she didn't know how to read it given a valid home address. She told us our home was "definitely able" to have Spectrum services now. We called 2 weeks ago to confirm Spectrum could be installed in our home. She checked twice "to be sure", said yes, we scheduled an install date. Installer arrived as expected and seemed to know what he was doing HOWEVER in checking to see where the Spectrum "tap" (fiber?) line was, he didn't find one -- called his boss to drive over here and verify. He did; no Spectrum possible. Homes less than 1/4 mile from ours have lots of Spectrum customers. What's taking Spectrum so long to lay down fiber? And, train your phone reps better so they don't waste customer's and installers time with wrong info. Anyone reading this and considering Spectrum: find out where your "tap" line is in your area -- don't depend on a phone rep's reading of a Spectrum map! read more

Awful overpriced and if you keep calling they say nothing is cheaper until you cancel then they want to make a deal. 3 months after cancellation they come back and I say I owe 225.00. This is the worst company ever I would rather never watch tv of use internet if I would have to use spectrum read more

Everyone knows this company is garbage. As a former television producer, with intricate knowledge of the networks, and this company, which I started with when it was time warner in the early 90s I know how to lower your price and it's not what you think. Their retention department is a scam. Their only purpose is to wear you out so that you don't cancel and keep your present service at your present rate. That being said, out of thousands of reps, there are a few decent ones who will actually lower your price with a set fee plan they don't have to navigate and it's already on their computer. You have to keep calling a number of times until you get a rep who will help you. I have the time to do that because I am retired. I spoke to at least 10 reps. If they start asking how your day was, what kind of shows you like, and begin to go down the line about your equipment hang up , they are just scamming you. Finally, I found late last night, which is the best time to call. As all the previous calls kept me on the phone for at least 15 minutes. This rep immediately gave me an offer for a lower price plan that was already set in her computer. It took less than five minutes , I was able to lower my rate by $20 a month She was also working from home, which eliminated the chance of a supervisor mixing her deal. Other reps kept putting me on hold telling me they were going to go over my bill and see what they could do for me. In actuality, I happen to know they were speaking to their server supervisors and trying to see what they would allow them to do. Which amounted to nothing. The FCC should investigate this company. read more

Can anybody recommend a tv/cable service that doesn't crap out when you least expect to while gouging you ridiculous amounts of money per month. I've pretty much had it with these clowns. read more

Spectrum is horrible don't do go with them they bull s---t u with lies add promos with different prices they add service without even verification of ur id read more

Their help line takes 40+ minutes to speak to someone, but if you pick add new services these jokers will answer in 3-4 minutes!!! Outages constantly. Worst service and I'm currently looking for options!!! Do your peace of mind a favor, avoid this company read more

Everything! They are awesome. They care and personal attention. Even the installation was incredible.

they added an extra month to my final bill. with 500+ one star reviews is anyone surprised that they are awful. when you use Spectrum you the screwing you deserve. this used to be Comcast until their brand became so toxic. read more

I've been here a few times and customer service is great! Vu was super helpful and profession

All I wanted was to save money on my monthly Spectrum bill - I have paid them for cable TV, internet, and my cell phone every month for YEARS (on time. every time.) So much money. I cannot EXPRESS how frustrating it was to: 1. contact a live person AND stay connected to that live person; 2. finish the transaction with 'said' live person; 3. THREE people later, and nearly 2 hours of MY time, let's see if I get to save a few bucks a month... SPECTRUM, YOU CAN DO BETTER. It's no wonder everyone is looking for better options - and finding them! DO BETTER!!!! read more

I ordered Internet over the phone was told to go to the store to pick up equipment get to the store. They say that the product was shipped was working with sales rep Giovanni, who basically didn't know what he was doing because between him and the representative over the phone they canceled the order Which then left us in a position where the store rep couldn't create a new order because they said they couldn't order in bulk so if you couldn't place a new order why in the world would you advise them to cancel the current order that we had? This was so incredibly frustrating to the point where it pissed me off I left out and Giovanni had the nerve to be laughing with his coworker, as I walked out thinking it was funny and you need to send your staff to training or to learn how to deal with the public. Giovanni was very condescending and cocky and although he was useless, I was able to call customer service. A competent person was able to place a new order and not only did he place a new order but he made it to where I could go in another location and pick up the equipment Which was on Pine Street where a young guy named Nico was absolutely incredible got us in and out in less than 15 minutes so if you want great customer service go to the Spectrum store on Pine Avenue in downtown Long Beach stay clear away from the one on Bellflower Boulevard read more

HORRRIBLE HORRIBLE THE MOST SHITTIEST SERVICE EVER they take they're time usually low on workers seems like they take breaks often or idk but they keep people waiting hours this place should be shut down or it needs help desperately read more

Spectrum TV is absolute garbage. I now pay $155 a month for basic cable. BASIC CABLE! It was around $120 a few years ago. The prices continue to rise for no reason monthlyI will likely switch to direct tv for a two year contract for less than what I am paying now. This company is so stupid. read more

Spectrum you are a joke... I had you for three days and you charged me 89.24 . Who ever reads this, do not use this company. No wonder why everyone is dropping you. Pathetic you are... piss poor. read more

This is the worst most dishonest company I have ever had the displeasure of dealing with. The area I am in does not offer another viable alternative. My TV, internet, and landline went up to 278.00 per month, which was unaffordable. I have spent hours on the phone with them to obtain a different plan only streaming tv which can be a pain but have to do it. I was quoted 128.00 for this package after buying phones to include cell service; and this is prior to taxes, etc. I said as I wished to switch mid-month that they don't pro-rate (in the fine print) and I would still have to pay the entire 278.00. Really this co. is so anti-consumer as the bottom line is their only line. OK so I called back 1 and 1/2 weeks later and said I would now go to 128.00 per month. NOT SO would not honor it claim no notes only co. I know who doesn't keep notes in history and would only go 138.00 (120.00) more per year not even 2 weeks later. How dishonorable. The cable has been going out every other day this month as attested to by other consumers. Tried to return a mini ipad in this deal as it was 3 years old when sold to me and so obsolete already. Spectrum store no go doesn't take online orders returns what a surprise. Printer down so could not print took the qr code given to a fedex store but they didn't buy the fedex scanner so a no go. By the time we found a store who did have the scanner the code it disappeared from computer and phone wow. After another lengthy phone call got another one and finally got it done. Told they had an international plan but was pretty prohibitive. IF YOU HAVE A CHOICE EXERCISE IT. read more

It's impossible to have uninterrupted viewing. I turned the tv at 7 it is 9 and already has stopped working twice.

Spectrum company as a whole sucks D. I called two weeks ago for new service. They set me an installation day last Monday. I took off the day from work and they never showed. They posponed the installation date forward, they've don't this three times. I have no other company to choose from. They have a monopoly on servicing this area. Trash !!!!! read more

Best spectrum customer service you can ask for everyone is great but Francisco should be a manager you can tell he goes the extra mile to make sure every customer is satisfied I really appreciate everyone's Help at this location hands down wonderful folks here with great customers service read more

I went to disconnect service due to a move out of state and Spectrum is not an option. I also have their cell phone service, but once I put in my notice which is on January 2, 2024, was informed that I would still be billed for the entire billing cycle going until the 18th of January. I thought that was a red flag, but actually was just the icing on the cake. I was then informed that I would lose the $29.99 per line promotion for unlimited and would be raised to $39.99 per line and also lose the 2nd line free that I was supposed to have for 1 year. If you want to deal with a SCAM Company, by all means, set up service with Spectrum / Spectrum Mobile. read more

Horrible service. The worst! Hidden charges, my bill keeps going up every month and additional charges that I am unaware of goes onto my bill. You can't talk to anyone over the phone without having to wait for a very long time, hour or more- so a few times I would hang up without having a chance to address an issue with a bill with a customer service rep, but for billing and payments- there's no wait time. I called today to ask about a voice charge for 9.99 per month on my bill that I had no clue about. I asked for it to be removed going forward. The sales rep really pushed to up sell other services and I declined nicely. He then closed my account without even telling me. Wow. read more

Spectrum - On hold waiting to talk to someone. - Television Service Providers Near Me - Long Beach, California

Too expensive, no good channels, and when you go to there stores to return equipment, service is fairly rude. But they're the only ones allowed to provide cable or internet connections so not much choices. Pretty much a monopoly. read more

Worst cable company in the U.S. stay away from it at all cost. Go with satellite or any other provider if you have that option which I do not! read more

I had the best service today from Karina & Alexis ! They are so informative, friendly and knowledgeable. The wait time wasn't long at all and the store is very well taken care of. Thank you for the amazing service. read more

12-14-19: 5 Stars to Bridgette. I swear every time I have had to stop in for something, she is ALWAYS so friendly and helpful. Never ever have I ever experienced someone that awesome in a place that I rather not visit. Today, I just had a question about my remote and after chatting for a bit, she schooled me on a few things I had no idea about and now, I'm leaving with a big ass bag of loot to set up my home high speed internet. It is employees like her that deal with customers all day long that are usually coming in to complain about some nonsense that are the unsung heroes of customer service. Merry Christmas Bridgette and Thanks Again... read more

Spectrum - 12-14-19: Santa gave me this for my stocking. Hahaha - Television Service Providers Near Me - Long Beach, California

See all

Sad how prices go up. I had to disconnect now I can make better use of my time workings out of work at the home. Not just sitting around watching tv and getting bigger read more

Spectrum - Spectrum prices gone up! - Television Service Providers Near Me - Long Beach, California

The quality sucks, while watching tv it pauses or goes to an error message. You also can't pause live tv. You have to pay extra for recording features and why would I want to record everything just so I can pause a show if I need to. It's the stupidest thing I've ever seen in a tv service. I don't know why I can't have a provider but this is the only one in this area. Again major stupidity read more

This company is a piece of shit. There is not an option for no stars, so I unfortunately had to give them one which is much higher than they should ever receive. Multiple times I had services added to my account that I never approved. Charges that seemly came out of no where and even customer service had no idea why I was being charged for extra services. Technicians were randomly sent to my apartment to take my equipment as well with no warning! If you're looking to get some gray hair then sign up with spectrum! read more

Do not use Spectrum! They will overcharge you including for services you didn't even order, it is impossible to resolve with their dysfunctional and rude customer service, then if you don't pay what you don't owe, they send you to collections. read more

Look at the screen shots. Reception is horrible. I couldn't even make a call either. I can't even move on to another company. My phone is paid off, but they will not unlock my phone for 60 days. I would have been ok with that if I had reception, but it's horrible read more

See all

I called last week to request that our service plan be reduced to eliminate TV and telephone, and retain only internet. That was the first problem - Spectrum's telephone menu is the most complicated around, and none of the options take you to anyone who can actually help. Eventually got through to speak to an agent, but it took more than an hour for him to sell me on a new plan that supposedly offered higher internet speeds, and a reduced selection of TV channels, and that was unbundled so that I could call back in a few months to eliminate TV. And of course, he tried very hard to convince me to switch to Spectrum mobile service for our cell phones - but I flat out told him no way would I make that change. Two days later, the new modem and TV box (Xumo) arrived. Still not clear why I need the Xumo, and I probably won't use it. I installed the new modem, but found that it didn't provide the promised increase in speed. Called to report the issue, but the person on the phone couldn't determine what the problem was. So she scheduled a service technician for the next day. Meanwhile, the next morning we found that while our WiFi was working just fine, there was no internet service. I mentioned that to the service technician who replaced the new (installed the day before) modem. But he couldn't determine why we weren't getting the advertised 500-600 MBPS speed we had been promised. Actually, we don't need higher speed - the nominal 100 MBPS speed we've had worked just fine for both internet access and TV streaming. But it just irritates me that the guy on the phone had to convince me to accept an imaginary 'upgrade'. Of course, I still had to go to the store to stand in the long line to turn in the old modem (the service tech couldn't take it because he had no way to record that it was being returned and issue a receipt). I got to the store early to avoid the crowd only to find that they don't open until 10am. Came back shortly before 10, and there was already a line even before the door opened. When I got inside, there were four Spectrum employees, only two of whom were actually working, and both were dealing with customers with complex cell phone issues. So I had to wait about 30 minutes to speak to an agent, and the actual modem return took less than 2 minutes. What we need is a competitor who understands that they are a service provider and is focused on serving their customers. read more