Today (4/24/23) I tried to sign up for this service and was put on hold so many times and chose to port over an existing phone number (big mistake). I was literally on the phone with spectrum people for over 3 hours. Then to be put on hold again to port over the number and was put on hold again. I finally gave up and hung up the phone. I used them before and disconnected their services due to charging me for a box that had been turned in to the person that came in to fix the service. That person either never turned in the box or spectrum never removed the charge and continued to bill me. When you turn in something you need to make them write it on the service receipt, to protect yourself. Corpus Christi Tx Spectrum (HORRIBLE!) ZERO STARS FOR SPECTRUM read more

My internet connection drops so frequently that I started tallying how often it goes out per hour. ON AVERAGE, IT DROPS 19 TIMES PER HOUR. That's 456 times per 24-hour period. This is the more than pathetic service. Really, it's not service. They deserve 0 stars. I continue to look for another internet provider. I've already dropped all their other services. I used to like them but now I would STRONGLY RECCOMMEND you find someone else. read more

I live in Western NY, it has been a terrible week for weather. Last night at 7:30pm I had Spectrum knocking on my door asking if I would like to take advantage of their promotions. I said, no, why are you knocking on peoples doors when it is 10 degrees out and snowing and dark out. The guy kept trying to get me to sign up, I am getting upset because I now have my door open with the cold coming in the house. Seriously is there a cable emergency! read more

Lost a loyal customer today. Been a customer for over 7 years and still have an account with them. Today, we received a letter saying we were sent to collections. Knowing this must be a mistake, because we have an account on auto debit and have never received communication from them regarding a 120 dollar bill being late or not paid. Called Spectrum and was told that the bill was from 2.5 years ago when we moved and transferred our account. So despite still having an account with them, and returning all equipment, we get sent to collections 2.5 years later. That does not make sense to me! Please keep your receipts when returning equipment!!! You lost a loyal customer over 120$, though it will only be 90 according to the debt collector if we end up HAVING to pay. read more

Terrible service reps!!! They start by sweet talking you and making everything sound amazing and affordable. Then out of nowhere youre stuck with a $300 - $400 bill for channels you dont even watch nor wanted. You call them up to complain and they talk back to you all rude. Out of nowhere they transfer you while youre still talking. The next person acts like they dont know what youre talking about and then while youre still talking they hang up in your face. The WORST service and cable ive EVER had. read more

If I could give negative stars, I would. Full of liars and deceivers. I requested to change plans because the one that we're on is not very good. I requested their TV Select (125 channels TV) and internet ultra to be a bundle. Desiree told me, they had no plans available to offer. See the attached photo. I went online after my conversation with Desiree and this is what I found. They advertise a no nonsense service all day long but when it comes to actually providing it, it's non-existing. This company is full of liars and deceivers. read more

Spectrum - Television Service Providers Near Me - Long Beach, California

Customer service is pure trash !! None of the ppl on the line know what they talking about!! Average call is over 1hr, for them to tell you the wrong information!! Store and customer service are never on the same page. Spectrum should be ashamed of them selves and the wack as service they provide. (spoke w/ someone named "Lashae" read more

Stay away! Spectrum does not prorate your bill! I cancelled one day in the new billing cycle and I was charged $80 for a full months service? Illegal. I hope legislation makes them pay! They will probably not respond because its their policy. What do you have to say Spectrum? What? Nothing? Such a bad business practice. read more

Spectrum is a ripoff you cant get no one on the phone, trying to cancel all service with them, tired of trying to get someone to help with my business and home service. both service went up with out being notified, I know that there is a class action lawsuit against them for providing slow internet service and charging more WORST CUSTOMER SERVICE VERY DISAPPOINTED!! read more

If you are thinking of signing up for spectrum services in the area, I strongly discourage you from doing so. Every step of my experience with this company was a debacle. From internet services to spectrum mobile, everything was disgraceful. I recently moved to an apartment in the area. The spectrum sales representative promised be that services would be rendered on the day I moved in. The sales representative also explained that if there were any issues with installation, a technician would be sent same day to install equipment. I completed the set up myself but there was no service - the sales representative was not helpful and told me that a technician would arrive in 2-3 weeks despite his promises that services would be rendered on the day of move in. I was stuck with a bill before services were even set up despite the representative assuring me that no money would need to be paid until services were set up. I called the company to explain the situation but the customer service representatives were unable to assist with sending a technician. They were in fact brazen enough to try to sell me spectrum mobile services despite not having set up internet as promised. I was on hold for hours and wasted a lot of my time to no avail - a technician still cannot be sent to my residence for another 2 weeks. I discussed this with the sales representative but he was nowhere to be found. He also made many false promises that a technician would arrive. I was not only able to work from home due to no services, but had to take several days off work in anticipation of a technician to arrive to set up services on the days that were promised by the company. After a week of no internet or cable in my unit, I returned my equipment to the store and ended services (they were not even set up to begin with). I was reassured that my service was never set up and that no payment was due. That evening, I received a bill for $114.23 despite never having services. To top it all off, I had several calls each day asking me to complete 'customer service satisfaction surveys.' The irony is that there wasn't even an attempt on behalf of the company to deliver their services in a timely and efficient fashion as promised. I strongly discourage anyone in the Long Beach area from enrolling in spectrum services. They are the epitome of a greedy corporate monopoly that completely neglects their consumers and demonstrates ZERO regard for their patronage. A few of these examples include greedy and shady salesman, inaccessible customer service hotlines with long wait times, tremendous disconnect between sales/services/technical support/billing and no credibility or accountability for their transgressions and failure to provide services. It is up to us as consumers to demonstrate to such companies that blatant disregard for their consumers and lack of accountability is simply unacceptable. We can best do this by not supporting these unethical businesses with our patronage and considering other services in the area. I would strongly suggest that you ask your building/landlord about other internet service providers in the area that your building contracts with - aerioconnect, for example, provides faster internet at a lower cost with better customer service. Please beware of Spectrum. read more

Spectrum - Spectrum representative assured me that a bill would not be sent unless services were set up. Services were never set up yet a bill was sent - Television Service Providers Near Me - Long Beach, California

The worst. Service outages occur on an almost daily basis and half the time they won't even admit it's an outage at all. Not worth the headache. Update: service is down again. Second time in one day! One more time and they'll have one less customer to worry about. read more

The service personnel is pretty good but the system is not. Mainly because you have to sign in and wait to return equipment in this case.

To call this service a clusterf@$k would be an insult to REAL clusterf@$ks across the nation! The ONLY thing WORSE than the absolute falsehoods we were fed by the salesperson AND the fact that the installation technician DIDN'T EVEN FULLY CONNECT THE INTERNET SERVICE was the nearly IMPOSSIBLE task of getting ANY form of decent 'customer service' from the company when we called to discontinue service. Here's the background: We were 'accosted' by an overly-aggressive sales wench in a local retail store. Aside from the typical sanctimonious, patronizing attitude exuded by desperate entertainment programming sales slaves, we were ASSURED that ALL of the channels - INCLUDING the PREMIUM MOVIE CHANNELS that we ALREADY have (we are already receiving TV/Phone/Internet from one of their prime competitors) we were quite surprised at the promise of a 65% REDUCATION in our monthly service fees if we switched to Spectrum! Who could possibly resist changing service providers to get the EXACT programming at a 65% reduction? Certainly not us! THEN came the installation... Now, I'll spare the part of the story about the service technician NOT completing the set-up of the internet service (just ANOTHER example of the atrociously HORRIBLE service), it wasn't until AFTER the cable installation was complete that we discovered there was NOT.ONE.SINGLE.PREMIUM.CHANNEL.INCLUDED! That's right...in spite of every assurance given by the predatorial sales snake (once again, during the initial sales discussion we stated SEVERAL TIMES that we had almost ALL premium movies channel ALREADY INCLUDED with our current service provider), the ONLY channels included with the Spectrum account were the BASIC service channels (not even a free trial was offered for ANY movie channel services)! Of course, when we asked the technician, he said that those issues were not within his responsibility, and we would have to contact Spectrum directly to determine what channels we were SUPPOSED to be receiving. We IMMEDIATELY called Spectrum and any expectation of better customer service was quickly dispelled. Once Spectrum confirmed that there would be NO premium channels, we simply asked for a complete cancellation of services. Aside from the representative stating they understood the problem, instead of just cancelling the service as requested, the FIRST representative just resorted to offering additional services and discounts (NONE of which included premium channel services as stated by the original sales reprehensible...uh, representative. Adding even MORE INSULT, we ended up being transferred through a SERIES of FOUR separate representatives attempting to achieve resolution. IN EVERY.SINGLE.CASE, each subsequent representative acted MORE like another SALES REP by offering a variety of "special offers" or "free phones" while completely ignoring the basic request to simply cancel the service. Only after the FOURTH 'customer service' representative made THREE separate sales "offers" did Spectrum finally acquiesce and provide the cancellation. It took almost a full HOUR just to complete the cancellation from the time we called until Spectrum ultimately complied with the request. At this point, I could care less if their service is "faster" or "cheaper" than our current provider (faster maybe; cheaper, NOT EVEN CLOSE). Spectrum has a LONG, ARDUOUS, and IMPROBABLE likelihood of EVER garnering my attention, let alone my business...now or in the future. Those of you STILL considering a switch - or a new - service with Spectrum, I assure you it will be a wholly frustrating and soul-crushing experience once you entered their realm of ineptitude. You would ABSOLUTELY feel more satisfied and rewarded by choosing instead to commit an act of self-fornication by inserting a fully-developed barrel cactus into your retrorectal space and thoroughly rinsing with habanero sauce before packing it with kerosene-soaked barbed wire...at LEAST you'll have the comfort of knowing you CHOSE the abuse! read more

I didn't like the internet service I gotten from them the internet was slow and unreliable and the customer service I got from them was bad because multiple times I tried to get help from them they were not very helpful on solving my problems. read more

Ever since they went from Time Warner to Spectrum, their customer service went down the drain! Go with any other cable company! read more

If you live in Long Beach, then you know that when it comes to cable television, there's only player in town and that is Charter Spectrum. Not my favorite choice in TV/internet providers, but it is what it is. I can't have a dish at my place. For me, the down side is the location of the Spectrum office because it's clear on the other side of town. The up side is that I've had mostly good customer service when I go in. The store is open concept/minimalist. You check in on a computer, sit down in the comfy chairs, and wait for your name to be called. My wait times have never been long, either. Most of the employees are helpful and friendly, so I'm not sure about the other reviews about horrible service. At the moment I only use Charter Spectrum for internet and I rarely have service issues in my area. I've had cable TV with them in the past and again, rarely a service issue, but after being seduced by Real Housewives and Flip or Flop marathons, I figured that it was time to cut the cable. There's only so much a guy can take of that stuff, so between Netflix and over the air TV, I have all that I need. If that other carrier (that begins with a "C") ever comes to the LBC, I'd be totally in. 83/100 read more

I came here to return the cable box after we turned off our service. I walk in and there's a dude wrapping cords and stacking modems at the service counter, he tells me to take a number ticket from the machine ... Then proceeds to stand there for the next 10 minutes .. And I engage in a staring contest. When my number is Finally called (there were 2 ppl ahead of me paying bills) the service rep ended up being jovial and friendly , needed the phone number on the account, checked out the hardware was still in good condition, let me pay my balance, and I was outta there ! 1st guy was :( , 2nd guy was great! Modern, led-lit, over designed cool-ish looking store read more

Spectrum - No staff - Television Service Providers Near Me - Long Beach, California

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After 27 years I'm leaving Spectrum. They have ZERO service you fix the cable issues yourself, usually. Price keeps going up and SPECTRUM is down a quarter of the time. Now we have other options ,so it's time to let Spectrum go. I will have my tv peeps who put my smart tv system in. Set me up. I could never ever recommend a company like Spectrum. They r all about MONEY! They don't care if there up & working , we keep paying . I'm done after September. Do not use this company Spectrum. read more

I feel sorry for their customer service reps as they have been trained to read a script, run diagnostic testing, offering to send out a tech before validating their is a large spread issue. They also state the problem (that has not been detected) will be corrected in 2 hours. Meanwhile they will only state there is a line issue but not where or what has caused the issue. I see there are two things to consider here: 1. Spectrum is unable to provide the proper service that was promised or 2. They need to upgrade there system/lines/boxes so they can provide The service as promised as well as remove the frustration for their customers read more

The Spectrum internet signal doesn't reach part of my property. After 4 calls, I'm told I need a "pod" to extend coverage. I can order one or pick one up - but the phone rep doesn't know if the Spectrum store has one in stock! And I can't call and she can't call because they don't have a phone number!!! So I drive half an hour to the store only to find that it doesn't open until 10 am. I wait 15 minutes and the woman who finally opened the door tells me I have to make an appointment!! She won't even say if the part's in stock. And how was I supposed to make an appointment if they don't have a phone??? I've been here for half an hour and I have to go home to take my dad to a doctor appointment. An hour and a half completely wasted. What a terrible, useless company. read more

Spectrum is the worst TV business on the planet. I had Spectrum TV and had to have a technician out 5 times within 2 months. That's not counting the numerous area outages they have. Which they don't give you credit for. If you quit your TV service at the beginning of the month, they still charge you for the whole month. I signed up for Spectrum mobile because the sales person said my phone was compatible with theirs. After I paid for two lines and found out they were not compatible, I had to pay my old phone company to reconnect my phones. $110.00. Spectrum didn't care. I called the corporate office 4 times and nobody ever called me back. Then I had to keep calling and calling to get back the payment I made for not being able to get the service. Spectrum is running a scam and getting away with it. Beware of this company. I don't know why Yelp makes you choose a star, Spectrum doesn't deserve any. read more

I disconnected from this horrible company over two months ago and paid off balance and they still keep billing me like I still have the service . They are horrible and are committing fraud by billing for service I do not have . I will have to contact State Attorney General's office and get them to file a fraud complain against Spectrum. I have contacted the to stop but they keep sending new bills. I would strongly advise not using this company. read more

They tell you one thing and give you a bill for things you never asked for. Will be dumping this crap cable service asap.

Very expensive and try to upsell you at every turn. I was told one thing on the phone and completely different when i got the bill. Prices are always temporarily low. And going into the store on Bellflower is like a doctors waiting room. Long lines with crappy seating. There will be the one person trying to help but he or she is new and can't do much. (Happened twice) I made an appointment but was never called up. The list with peoples names was broken. I went to another internet provider that doesn't constantly try to get me to purchase their phone service when i call with an issue and has great unchanging price. I hope i do not ever have to go to that waiting room again. read more

Wish it were possible to give zero stars. Look at all the other reviews. Slow speeds, zero customer service help, etc. it's like they don't care what level of service you get no matter how expensive they are because you don't have a choice in providers. I get to watch about 30 seconds of any streaming service I pay for before it buffers. Calm spectrum to complain and they make some excuse about lots of usage in the area. Then why do they advertise they can provide the service. It's so bad they shouldn't be allowed to sell this service. Better off with no internet than paying for their service that doesn't work. read more

S Whittier area. I have a detachable garage and there's a couple of cable wires going from the easement wire and laying cross my garage roof. When Frontier came got to move my ONT the tech took the time to restring their FIOS lines. At that time I asked him if he could cut the unused lines he advised me that he couldn't cuz their the cable companies lines and they don't want Frontier to touch their lines. I called in to Spectrum they passed me around and around cuz I'm not their customer they won't come out. Today my neighbor has Spectrum repairing her service. The pole is right by my fence so I go out there and ask him to cut the extra wires he says NO that there not hurting anything! I advised him that when it's windy the wire will get caught under the roofing tiles. He said get up there and cut them yourself! Oh by the way I'm in my 60's. I asked him if that's legal or can Spectrum report me. His answer: Yes! but who's going to turn you in....WHAT THE HECK!!! read more

I have now been on the phone on hold for at least 30 minutes because I told the lady I wanted to get rid of the Spectrum TV and only keep the cable and hope to get the deal they sent in the mail for $39.99. I suspect they're just keeping me on hold. Not sure if this is better than the other day when they hung up on me. Spectrum, like most corporations nowadays, has not trouble signing you up but try to cancel....!!! read more

Spectrum cable is a worst service in cable (SCAM). They nickel and dime you. Oh, forget about canceling Your service! They have fun transferring unhappy customers multiple time and keeping me waiting on the phone line for some actual customer service. I only wanted to cancel my service and Spectrum made it over an hour and half difficult. You can't cancel online. It was like I sold my soul and they were enjoying the inconvenience they put me through. The loss of almost two hours of my life to just cancel my cable service. Ridiculous, Zero STARS!Its so much easier to cancel an app. One push of an online button and your done! Try HULU, NETFLIX, or even APPLE TV, anything else is SO MUCH EASIER read more

Worst internet cable company in the history of internet and cable companies always hiking up their prices. Don't care about the little guy all about business, not their customers. It's too bad they bought out Time Warner Cable which was a lot better. read more

This company has decent people, but its services, policies, and concern for its customers is absolute horse dump. I have had internet failures constantly for TWO YEARS!!! I would get another service bit in my part of town Spectrum is my only choice. Very sad. I cannot believe that any group of breathing human beings could be so horrible at their jobs, make so many empty promises, and generally have no problem ripping off its customers. AVOID THEM AT ALL COSTS IF YOU CAN!!! read more

If I could give them no stars I would. Don't fall for there special offers they say 60 a month for tv and internet , for one year , then they jack that price up to like 200 bucks a month, and when you go down to there outlet in Torrance and try to ask if there's a way to lower it down they are rude and say no . Like they don't even try to work with you. There costumer service sucks. Don't fall for there specials, read more

Spectrum - The add - Television Service Providers Near Me - Long Beach, California

I've never been so frustrated with any company. They tell you one price, you sign up, your bill is higher, you call in 5 separate times, told 5 different things and only after you are going to explode from frustration and decide to cancel . . . . they fix your price. The service is slow and constantly cuts off . . . everyday! When you decide to cancel . . you call to cancel and the agent keeps you on the phone, says it will take 10 minutes to cancel and asks you why you want to cancel. You tell them why and say you do not want to continue service multiple times, they ignore you and still try to offer you another deal, you start to get frustrated as in why does it take so long for him to make these changes, frustration mounts . . . . i had to hang up after a while. Dreading having to call back. *** if you are unhappy just call and threaten to cancel. Its only then that they will work with you. *** when you really want to cancel, tell them the reason you want to cancel is because you can't pay for service bec of a job loss etc. That way they don't hassle you. This time it took less than 5 minutes. You still have to pay up to your billing cycle. read more

This 29 year old guy Darrell at the Chatsworth office is trying to screw my 87 year old mom! Spectrum has no senior citizen deals and for her to watch TV they want to charge her as a deal $205.00 and with tax $216.00. I'm disgusted with this company! I have Dish and I only pay $64.00 A month! It's crazy!!!! read more

I hate Spectrum with a passion. Outrageously high prices, unresponsive and rude support, overall crappy company.

As a long-time customer, who's in the middle of packing for a move, I called Spectrum to schedule a service stop (like I did with electricity, gas, phone, etc.) but Spectrum has decided that they now will NOT schedule service cancellations. You must call Spectrum Cable back on the day you want to cancel. If it was easy to get through the gauntlet of agents, maybe it wouldn't be so bad - but they don't WANT to make it easy. I attribute this to the idea that Spectrum hopes to keep charging people for service, and/or make it difficult to cancel. There's really no other technical reason for not giving the simple service of setting a stop date. Especially considering that they USE TO do it. And they can schedule start dates... so they have just chosen to make it difficult for customers. Not only that, IF I wanted to change the service to my new address in another State, they can't do that either. Customers have to go through the process of setting up a new account for the service. Yet another customer service fail. read more

They are just the worst. they really don't care about their customers at all. Spent 2 hours waiting for an appointment that didn't show, and no one cares. They are "very sorry". They offered $20 for the problem after I took off work and spent 70 minutes on hold with them. This was after they added phone service that I never asked for and billed me for and then said they can't take off beyond 2 months back. go anywhere else. read more

Terrible customer service. They lie to you, try to get you on the hook. No follow through...waste of time, Sales people lie and just try to sell you. Once they get you they let you flounger.every rep I spoke to yold me something different. Stay away! read more

I would give it a minus 10..... if I could. We have few options and they are constantly losing the internet when no problems are reported with the weather or anything else. Lost time ranges from minutes to hours. and they give a website to contact.... HAH... I have no internet to contact with. so what are my options And this month the rate has increased for no reason. All on our street are ready to switch if only we found an alternative just like we did with trash collection read more

What a dump.... Not the location, the company. I've been with them for over 6 years... My service went up fifty bucks because of some promotion that ended after two years. I called to ask about some kind of customer loyalty... Pfffff. Yeah right. The lady told me to bring in my equipment and they will cancel. How sad. Today I brought my stuff to this location and the lady said, how can I help you. Just want to turn in my stuff and cancel my service. OK, she said... Scanned my stuff and said thank you... WTF...no loyalty, no concern. Just leave your stuff and go. I'm cutting the cable.. Spectrum customer service is horrible, and the company no longer cares. Bye bye cable... read more

Awful Wi-Fi and cable provider. Service outages are daily occurrences. Trying to do work or school from home is impossible with Spectrum. As I'm writing this, our service is out and we were told it will be at least three hours before service is restored. Although service is out and constantly interrupted, they do not credit your account for their lack of providing the services you paid for. Do not recommend. read more