BRANDON is the reason I'm a Spectrum customer for another year! My cable bill had gotten out of control and Brandon gave me options I didn't know I had. I haven't received this kind of customer service in a looong time! My bill is manageable again thanks to Brandon. Thank you again Brandon! read more

Thought TWC was bad and could not get any worse,guess again. My first month with Spectrum they raised my internet charge by 10 dollars. When I asked them why they said. MY promotion ran out. I was not aware I was on a promotion. Then last month they double billed for my service. The bill said I was past due.this was not true,my credit card statement showed a payment every month. The rep gave me this mambo jumbo about billing periods that made no sense. I tried to explain to her no matter how you spin it,if you add up what I am paying its over the monthly amount. So she went back to the mumbo jumbo. I just gave up. read more

I tried to call Spectrum to report this, but their recording says they arenot accepting calls. Seriously? Anyway, then next time one of your service vans prevents a disabled person from entering a building by illegally parking in a clearly marked handicap space, I will take a photo for soical media then call the police instead of just asking your tech to move it. Which he did, grudgingly, at about 4 PM on March 26 at 1321 South Highland Ave, Fullerton CA 92834. read more

Honest, no surprises, very affordable, always looking to be better. No, I am not a advertiser for Spectrum! Keep up the good work!

Canceling service. They increased my bill by 50%! Then to get the bill lower (but still more than what I was paying) I have to give up internet speed and ability to record shows. No thanks. Switching service providers. read more

well where do i began? i'll keep it simple, on july 23rd of this year 2021 i had a very bad and i mean bad experience with spectrum specifically the store in brea, ca address is 2500 e. imperial. see i heard about the new apple tv boxes that were very nice when it comes to internet and cable since this is the new wave of cable. i also was told due to my visual impairment or let just keep it real my legallyl blindness that the apple tv will justify my eye issues better then the old school boxes and remotes. so i called in received my new amazing apple tv boxes which i love, especially the voice command on the remote. with that said i had to return the old equipment cause i was not trying to get charged for it because spectrum will charge you the fee on the boxes until you return them which is understandable. likei mentioned before i do not drive so i use lyft and uber to get around in my life which pay attention because this was part of the issure tht i did not like with this young hispanic girl working at 2500 e. imperial spectrum in brea. i get there to return the equipment and for some reason this girl is saying she cannot accept both boxes due to whatever reason she was making up or assuming. i calmly ask her why, and with rudeness and short temper she just says over and iover i cannot except both boxes. i told her will i do not need both boxes i have two apple tv boxes. long story short the girl was very rude, customer service was at a negative 5 at this point so i said look im just returing equipment im going to just leave this box hear since you have no manager here to solve this and this is going nohwere. she look at me and said well you can always come back tomorrow to speak with my manager. i move my legally blind cane around to make sure she see it and said i took lyft up here i do not havfe time n money to come back here tomorrow over something i belive can be easily fixed right now. me being a veteran and undertaing i just got to let folks not get the best of my energy i left. i'm writting this now months later cause i've been busy plus i cannot drive anymore so i said i wouuld take the box back when i got a ride. i just recently took the box back couple days ago cause i got so tired of looking at it in my living plus spectrum never offeredto com pick it up for a legally blind 10 year plus customer. its very sad how people treat people especially the ones that may just need a lil of help. young girl i do no know your name but if i did i would put it in this review cause at the end of the day i woulnd't want this experirence to happen to anyone especiallyl for people who do not know how to stand up for themselves. this girl would walik all over them sadly. so to spectrum i hope you go look at the tape from july 23rd 2021 and fix the situation and give your employees better and i mean better customer service before one of them be rude to the wrong perosn. 2500 e. imperial spectrum in bera, ca worst experience ever thank you for you time get it right please. read more

Horrible !!!!! Spectrum is horrible. Bad reception, phone , WiFi and TV absolutely horrible .

Came during my lunch break to take care of some issues. Klaus took care of the issue in quick second. I am very happy with his services!!!

Worst customer service I've ever dealt with. I went in because the last time i went they forgot to provide me a power cord for my modem. So i go in and give the lady my receipt & acct #. She tells me that she won't be able to provide me the cord because i don't physically have the modem (which is absurd) so i tell her i have pictures to show her what it looks like. She tells me she can't accept that, i then ask for her manager and she tells me he's busy interviewing someone and can't come out!? HELLO a manager should always be available to come out if a customer has a concern!? She then gets the cord i need, and returns saying "i had to go through so many boxes to find this, it wasn't easy." UH do you want pity? It's your job to get the customers what they want and what they need!!!. I'm so disappointed & embarrassed for the people they employ. read more

Understaffed. Three counters open with a list of 28 people waiting to be helped. Shows the waiting list on the wall but appears like they're not going in order of check-in (no one on the list had an appointment either). Good thing I'm only here to turn in my equipment. I won't have to deal with this store ever again. read more

an employee named Jason literally ruined my day.... incredibly rude and unhelpful. Does not deserve to be employed at all.

I do not recommend this service to anybody! To be honest i dont even want to give them 1 star. I had AT&T for over 10 years i decided to switch to spectrum because they said they can have my service up and running by the next day. It has now been 5 days and i still have no seevice. Spectrum either does not communicate good with each other, are uneducated, or are bold face liars. Every person tells you something different. They say there sending a tech out and then they dont after i waited at home all day. Then they cant send somebody out again for another 2 day. The operators are useless and the supervisors are useless. They do not care about their customers at all! I hate this company and they still have not even gotten around to installing our equipment. The customer service is awful before any service has even begun. read more

Spectrum employee Camilo who works at the Fullerton location is great. Very knowledgeable and very helpful.

This location is awesome was greeted and they opened the door with us. At first we signed in but than realized that we could just tell them what was needed which was a new remote. Within seconds we were out and he give gave us the old batteries from the old remote! read more

Holy crap. I left AT&T for this??!! All I needed was to ask a quick tech question about a modem. I had to sit there with the rest of the crowd in the place for an hour to answer a question that took 3 minutes. Hey spectrum, read yelp you idiots! Hire more people so the line doesn't look like you're at Disneyland!! You got 8 freakin help stations and 3 people working on a busy Saturday??? Just rip out the damn desks and put some beds or popcorn machines or something useful. If your technical service phone line actually could help with a tech question, I wouldn't need to waste my time sitting in your store. Typical tv/internet provider......pompous, arrogant, you need me I don't need you attitude. Customer service is king these days especially if you're going to beat AT&T. read more

Worst customer service on the planet. Took 2 hours just to return equipment. Everyone there doesn't know what the fuck they are doing. If I could them zero starts I would read more

tried to cancel my account at spectrum during the pandemic to cut my overhead. it took me 5 hours to speak to a rep that could help me. when i reached the rep she told me that they charge a month a head and even though i called to cancel on april 1 she said that my billing cycle goes to april 29th and i would be charge $200.00 for my future bill. i told her i have called 5 different day since march 27th and could never get through... she said she was going to charge me and ruin my credit.. i said but it is april 1st and i wont be using your service for 29 days and u are going to still charge me.. i said just pro rate me for 3 days and she send spectrum only bills in 30 days segments and charges a month before u even use their service.. wtf!!! this is so corrupt and so twisted.. this is a multi billion dollar company screwing people in a pandemic.. they are the symbol of coorporate corruption... im trying to start a website on companies that helped the people during the pandemic and the ones that stole from them.. spectrum is number 1 for corruption during a pandemic.. want to start a class action suit??? read more

Customer service reps are very dismissive. I hate I have to use this company for internet service. I just disconnected my att. Thinking about going back to paying more for a lower speed due to the lack of customer service at this location. read more

I am a senior citizen on a fixed income. Before the pandemic, the company would give me discounts. During the pandemic, the company has raised their prices. I have called several times letting them know that we are low income and can not afford the high prices they are charging. My Wife and children have all suffered income losses as well as myself. I have talked to several customer service agents and supervisors. I was told there was nothing they could do for me. Since the pandemic, my service has gotten steadily worse with intermittent dropped signals and sometimes no signal at all. I have called over and over with no improved results. There is no other provider in my area so unfortunately I am stuck with Spectrum for the time being. I am frustrated and angry that Spectrum has shown such cold heartedness during a time when they should be helping Americans not trying to price gouge us. Thank you for your consideration in this matter. read more

Time Warner Cable/Spectrum is terrible right now. i have been a customer with time warner for the past 6 years with proper triple bundle rate that never went up. But soon as it changed to SPECTRUM, they are charging me $150 for my triple bundle and refuses to give me new promotion . I call customer service 3 times, and all of them were so rude and two of them hung up on me. one of the customer service representative snapped at me. Do not sign up with Spectrum right now. they will charge you a lot and does not respect the fact that you were a loyal customer for years with them .I feel like they are trying to get rid of all the old customers. they charge you for everything. You will notice every month they will sneak in $ 2 or $3 to your bill. a lot of time it is more. and it will continue to get higher. They have terrible customer service and they are thieves! read more

If I could give this place 0 stars I would. I came in here for an equipment return, AFTER spending an hour on the phone with customer service because someone on their end pushed through a "hard disconnect" and they couldn't turn my internet back on. So I'm sitting here waiting on my name to be called since we no longer believe in just a line, now you have to waste your time punching your name into a tablet AND, here's the best part: when the employee (that they hired clearly just to stand around all day and do absolutely nothing) was showing me how to sign in, he hit the box that said new customer. When i told him I was actually an existing customer he told me to just punch new customer. Why? Because I'll get helped faster that way. So, I guess Spectrum cares less about existing customers than they do current ones. I'm surprised their motto isn't "Spectrum! Where we put customers last!" read more

I have been a customer for years! Everyone is always very helpful and I have never had major issues with Spectrum. Went in recently to inquire about my account and Klaus was great! His costumer service is the best. read more

Stood there for 10 minutes, four people behind the counter and only one of them with a customer yet no one even acknowledged my presence.

We recently switched to Spectrum TV and it's been 4 months and they have already taken away channels that we had before and moved them so you are forced to upgrade without any notification. They said they had automated phone calls telling you this but we never got one. Nothing they can do they said. Yeah right they could if they wanted to, it's all about the money!! If you can avoid their service I would do so! read more

Stay away from Spectrum. I use their wireless internet service; it's slow and overpriced. TWC was the worst service of any kind I've ever had. When Spectrum took over, the lousy service continued with a price increase. If you have another choice, take it. read more

Spectrum needs to get out of the email business! Two weeks seven phone calls to customer service to incompetent technicians resulting in zero action! Their excuses? Server issues, engineers are on it, try this website, next day try this other website, on and on and on and on and on and on. For days. To this day I have to login to Mail.TWC.com and wait at least two minutes while the page loads.when I called back they say the ticket has been closed. Pathetic! Spectrum get out of the email business please! read more

Spectrum took over Time Warner and now they are trying to drop 14 channels from our package. Nice introduction with the new name.

WARNING - DO NOT ORDER SERVICES WITH SPECTRUM!!!!! This is the worst company EVER - especially when i was FINALLY told why i had soooo many problems for the whole 2 months i have had it - AND MAKE ME PAY VERY HIGH PRICES!!!! first off they gave me the wrong plan that i ordered, then didnt get cable boxs with my package so my husband basically argued with them to give us - our cable box's thats with the plan, also sooooo many outages in my area, we could not watch any movies or tv shows with the volume not working ALSO freezing, channels we have in our package would say for us to upgrade when we already have them. After all the complaining AND having to call (I honestly CAN NOT STAND COMPLAINING) BUT had to, this is on a EVERYDAY & ALL DAY BASIS!!!! FINALLY ONE OF THE Customer service reps explained thats all happening "BECAUSE WE ARE STILL TRYING TO FULLY GET YOUR AREA SET UP AND TO WORK - ITS A NEW AREA!!" Why would spectrum let people purchase - if thats the case ALSO why are they charging high prices, ALSO NOT INFORMED that there is this many problems - because its NOT FULLY finished, programed, being built & up and running?!!! Im ONLY PUTTING THIS ALL ON HERE so others know what they are getting themselves into - i wish i knew!!!! I hope it helps!! read more

Customer service is terrible. I spoke with Oscar over the phone and he was incredible dishonest and then started yelling at me on the phone. Not really what I would expect from a supervisor. He tried to make the modem being dead my problem. Won't guarantee someone to come fix it this week. This is the third time in 6 months that this has happened. I am incredibly unsatisfied with Spectrum. read more

I guess im one of the many that got bamboozled by SPECTRUM! I switched to spectrum believing that they will be providing low cable/internet rates which i believed. In just 6 months with this company, they have jacked up my my rate twice already! Frustrating... and now im missing some of my regular channels before. I have called twice already and seems that nothing has been resolved yet. Again, frustrating. read more

Said they can't make it out for 2 weeks to switch my cable from one apartment to another same complex I switched to satellite

The worst service ever. Called out 4 times in one month because they don't know what there doing. Bad attitude. We pay for a service that doesn't work correctly. They say it's fixed and the same thing happens again. read more

I wish I could do a negative. This was not my experience but I saw what they did to this poor lady trying to turn in equipment and was so angry by it. I am visiting and came in with a friend who was paying her bill. They gave a lady who was trying to turn in something a super hard time. She did what they told her and got on the phone with customer service. When she was helped by the next agent, they told her the notes were not good enough from their own customer service! Dude, if I were her, I would close all my accounts. I am telling my mom who has an account about this. Susie is their lead and needs to be demoted; poor attitude and ghetto approach-no customer service skills and then tried to tell security to watch the lady and her son. The lady was the one who was done wrong! Let's just say this: Maria was visited by another upset customer while I was there and he waited just for her. What does that tell you? People are not widgets to move along! Grow some service skills. read more

disclaimer: this is not a review of this location. this is a review of spectrum. i found no other venue to express my disappointment. i returned the equipment (to this location) and closed my account. i expected to be charged a prorated final bill. i was informed that the rules have changed and customers are charged for a full month, regardless of usage. i spent an hour chatting with an agent and then a supervisor. the news of the change was buried in the april 2019 bill: "effective on or after 6/23/19, spectrum will no longer provide a pro rata credit for services sold on a monthly basis that are cancelled prior to the end of the current billing month." question: how many of you do actually read the spectrum news that come with the billing statements? i certainly didn't. because this new provision is so important, spectrum should have mailed the information to the customers separately, as credit cards do. i asked that my request be honored because i have been a loyal customer for a long time and always paid promptly. the supervisor was intransigent and spoke like a corporate talking head. putrid. you have been warned. read more

Up/download speed shows what it should be but latency or the time slice that the servers deliver is extremely poor, many apps show unable to connect for this reason. Many apps are very slow to open. The picture quality is not bad actually better than other providers, This however is minimized by the constant Spectrum commercials you are forced to watch which gets very old. The remote control is does not support frames forward only reverse. The support is good and you can get through very well. We also like the size of the DVR storage (big hard drive) I called to see if internet cancelation can lower enough to get s faster service and they would take very little off the price for "bundle" we really need a decent provider in the Whittier area. read more

went to spectrum today to stop off equipment and a representative name kim!! seems to have a attitude problem she need to be moore friendly to customers, and drip the in so into my job attitude, she is rude, read more

The absolute worst customer service I've ever experienced. It's so bad that I've never written a review before on yelp... and here I am. 8 days to get to my house to install cable and I made sure that I was off work and sitting next to my door. Never showed... I called the next day to complain and see what time they can come then and the resolution specialist told me it'll be 3 days after that. Don't do it. The lack in customer service isn't worth it. read more

Don't do it. Just don't. I moved and had time Warner now spectrum. It was a 3 week wait for them to hook up at my new address. So I waited and waited and waited. In the meantime they tried to bill me for "unreturned equipment" I spoke to them 10 times...always the issue was "resolved" oh yes we see you still have the equipment because you still have an account and we are installing it at your new address. Technician arrived and switched out my boxes took the old ones and returned them to spectrum/time Warner. I called 3 more times to resolve billing issues, always told everything is fine- zero balance. Here we are 3 weeks later and I get a letter from a collections agency for UNRETURNED EQUIPMENT!!! What?!?! Your tech took the old equipment and I still have an account with you!!! But I doubt for long... don't do it. Internet goes out frequently, DVR doesn't work all the time AND they will charge you and send you to collections (without ever contacting you themselves) over equipment you don't have! Or equipment you are still paying for...it's not clear to me! How can I have an account without equipment? Just noooooo read more

Okay so I went in to pay my bill, and u get these 2 fools that obviously did not get the correct customer service training Farouk and Greg , sitting ther laughing,I had my cash to pay, and Farouk stated he did not have any change, and told me it was gonna he a long day, meaning he won't get change,and I should pay a different amount , I said well I'm here to pay what is owed, so I went to the next person Jeanette, and she asked out loud to the next person if they had change, well she was rude, yelling out really? So i left and got change ,went back and Kim helped me out ,she said they have change, she apologized for the way I was treated, I said its not her fault, But corporate will hear about this, Kim was the only mature one there and took pride in her job, the other youngsters ,very rude, Just remember, you are representing Spectrum, So get rid of the flakes that don't care about ther job! People like that obviously don't have responsibilities, read more

Spectrum has horrible customer service. My bill has slowly been going up since they took over for TWC. I received my bill for this month and the increase was $30. I called Spectrum and talked to two different men. The first one seemed nice. He told me that he locked in my old price and transferred me to a different department to finalize it. Once I was transferred, the man was extremely rude. He asked me how many TVs I was watching cable on. I only have one. He laughed and asked me the question again. I said one. I only have one cable box and one TV. He asked how he could help and I told him I was transferred to finish my issue with the price. He laughed at me and told me my price wasn't locked in. He said I was transferred to him because he was the last person to be able to help me. He said my price could go down if I decreased my Internet speed. ??? I explained I didn't want to do that. He thought my plight was a huge joke. He told me that I had to pay the new price because I refused to lower my Internet. I told him I would turn in my cable box tomorrow. He said very rudely, "Fine. Turn it in. We will be expecting the box tomorrow." He said nothing else to me. read more