Assistant Store Manager Bryan Going is an idiot! Walked in and tried signing in on their iPad to put myself on their monitor for one-on-one assistance. However their iPad wasn't functioning properly. The iPad's touch response wasn't responding. I moved to the side and another guy behind me tried signing in and he also wasn't able to. The guy moved to the side and then a lady after him attempted to sign in but wasn't able to either. That's when I took the initiative to bring up the iPad concern to the next Spectrum associate that I saw. That Spectrum associate just happened to be Assistant Manager Bryan Going. I let Bryan Going know about the sign-in issue on the iPad and so Bryan Going walks over to the entrance of the store and starts signing up a lady and then another person who had walked in after me and I immediately told Bryan Going "what are you doing? I came in first these people you're signing up came in after me!" Bryan Going's response was "I thought they were next." I then replied "you have cameras right?" Bryan Going said "yes we do." So I told Bryan Going "then the cameras can prove that I got here first and all these other people that you're signing in came in after me. So does it make sense that you're signing them all in before me?" Bryan Going had no response and stayed quiet. Bryan Going didn't even apologize for his stupidity! What Bryan Going should have done was tap into his leadership skills and should have asked at the front of the store "who needs help signing in and who got here first?" Or Bryan Going could have brought out a clipboard and a pen and start taking names and- again, should have asked who had came first! But Bryan Going did not assess the situation properly, therefore making Bryan Going look like a complete moron for not being able to take control of this basic low-level issue. Now if you're a Spectrum customer and have physically walked in to this location then you know there's always a long wait time. No matter what time you come in there's always a long line. Reservations don't make a difference because you still have to wait regardless. There's no time frame in which a Spectrum associate can be one-on-one with a customer. Every customer's issue varies assisting times. That's why it's pointless making a reservation because they won't assist you at the time that you request. Now if you're Spectrum and you're reading this then hold Assistant Store Manager Bryan Going accountable for his stupidity. Let Bryan Going know to have situational awareness and common sense when facing customer issues. And if you're Bryan Going himself reading this review then fuck you! Because deep down I sensed a little racism in you! Karma will eventually catch up to you and bite you in the ass! read more

Could give a 0 if I can. Spectrum literally almost lost a sale. The service at this location is fucking ridiculous. Line is absolutely long (and listed on screens for the public to see, might I add) and you have workers standing around talking about what time they're off like it's the fucking DMV. It took me 3 hours just to pick up some fucking equipment I already paid for. Just have spectrum bring you your equipment next time because their physical stores are completely unreliable. read more

The 5 stars are for the awesome customer service my dad and I received from their Rep. Faroq. He seriously went above and beyond to make sure all our questions and concerns were handled. He was friendly and knowledgeable. Good customer service is always appreciated. read more

Kaylee has great customer service skills! Very welcoming, cute girl with red hair. It's not her fault people don't buy their own masks! And Linda Bell was very helpful and informative about the deals they've got going on! read more

Called to cancel service.was on phone for 35 min. Then I give guy my forwarding address. He asks if I will be staying there I told him that was not his business , he tells me he needs to know where I'm physically living. Frigging crazy after a 5 minute argument guy tells me he needs to know and starts yelling , finally said ok I am staying there. They try to get you to transfer your service to what ever address. You give them . I have never had a more difficult time to discontinue a service. I will never use them again. read more

Thought I was the only one that had such terrible experience with spectrum but I was wrong, in my attempt to call to move my service I was upgraded without being told and was being charge 3 times more that what I paid beforehand, previously I had called 3 other times and given different information each time, I am super disappointed with this level of service. I will be taking my business elsewhere. I never had any issues whatsoever with time Warner Cable but now so many issues. read more

This company should be called "Bad End" of Spectrum for they absolutely suck. I got them to watch the Dodger games.....but even with that....they are HORRIBLE. Stay away from Spectrum! read more

Not sure why they only have two associates working on a Sunday!!! If they are going to open, then they should be able to accommodate. I have been waiting an hour just to get a new remote control. I'm a pretty patient person, but this is a little ridiculous. read more

I had been a 15+yrs loyal subscriber since from Time warner cables. My setup box was not showing pictures and went to store to xchg. Didn't like attitude of the employees there and just closed the acct. read more

Recent experience has caused me to form a negative opinion .... unacceptable long in-store wait periods, only to receive defective equipment

I swear if there was a way to mark no Stars that's what I would do. I was lied to several times about what my bill would be and then after I was told that I'd be locked in to a certain rate for two years they bump my bill up $30. It's almost been a year and I still haven't received my refund for my cancellation fee from the company before spectrum which they advertise on the website that they'll pay up to $500 to get you out a of contract. There's a bunch of hidden fees and I was told that yes they do lose customers because of the shit they do with their customers bills but that it's ok because they always get new people ith the new customer insensitives. It's the worse company I have to deal with. No one else does the things they do. Their TV advertisements are a joke. They do everything they claim not to do in their commercials. Do not get Spectrum. read more

Worst service ever. Since spectrum took over time warner cable everything changed. night and day, prices went up, seems like they dont care to loose customers. from having a bill of 125, it went up to 155 and finally to 166 thats when i called and cancelled my services. Soo annoying and upsetting situation. I was with time warner cable for 10+ yrs never an issue always paid my bill on time. Spectrum totally sucks big time !!!! read more

DO NOT! I repeat DO NOT get Spectrum....I will say that I wasn't the biggest fan of Time Warner but spectrum has to be by far the worst cable company I've ever seen. They will proably be out of business by the end of the year. Since they've taken over, we've had bill inconsistencies, Internet outages and slow downs on a regular, as I'm posting this review my Internet has been down for the past 4 days. When we called for the tech to come out, we were told they could be there from anytime between 8 a.m to 11 a.m that came and went. So called back then I was told they meant anywhere from 8 a.m to 11 p.m at night...REALLY...so their going to be dogging cable lines at midnight going in and out of people's backyards. Their full of crap and I've caught them in tons of lies so far...I'm so done with them...imm switching to AT&T. I'm not going to pay someone to BS me all the time read more

Had some really bad experience it's customer service over the phone but when I went in to this location an associate names Faroq (might be spelled wrong) helped me tremendously. He was able to get me a better deal and was just all around a nice guy. Not sure how I feel about the company but at least they have associates that are helpful read more

Hate theses idiots. Rip offs! No wonder why people are getting Roku and firesticks. You'll all be our of business soon! We are cancelling, the worst customer service, you shouldn't even get 1 star read more

Worst customer service. Went in there to pay my moms bill and the employees were just talking amongst themselves. I wasn't greeted or assisted. Had to figure everything out on my own. I'm sure they don't get paid to just stand there and talk. read more

Service is GOD AWFUL all the time. I wish there was a different provider in my area. Wish I could give them 0 stars. Internet always sucks at my house. So frustrating. If you have a different option ... take it read more

Regarding online options for support: I have an issue that is not part of the menu of options for support with Spectrum's web page. After searching quite a while, I did find the chat option. Three attempts with the chat got me as far as sharing my address with the rep. Each attempt was then cut off. Spectrum proved once again that large companies provide poor service. read more

Don't go near Spectrum! They're the worst! Spectrum is so dishonest. They are horrible liars... The promotion guy called me and basically gave me a TV and Internet deal which was a big lie. When I got my TV, I realized I don't have the channels we had discussed. Later on when I got my bill it was higher than the amount they offered me. When I called the customer service to fix that they basically said this is what it is and we don't care. I would give them zero if I could!!!! read more

Can't beat in and out in five minutes. I have their 300 mb internet and it is screaming fast. Router was getting old. Came in and they were able to switch it out immediately. read more

What a rip off. Same programming as Direct. 50% of channels are "paid" programming which means they run commercials all day. Same programming runs for days at a time. The 15 movies they run on their commercial channels are the same they have been running for years but now instead of airing over 2 hours, most movies now run 3 to 4 hours which means one extra hour of commercials. The premium channels now list every movies that has run on their commercial channels except now u get to pay for them. Why anyone would pay $10 a month for a premium channel to watch a 30 year old movie has got to be brain dead. Considering that all these movies can be purchased for $3.00 Thank god, there are alternatives. Forget their telephone, etc. All those low prices are based on "bundled". If u try to buy alone the prices double. Don't waste your money. U have been ripped off again. read more

Horrible customer service experience. The sales person made it very clear that they provided a 1 hour installation window. I was very happy about that. One the day of installation the one hour time frame cane and went. I texted the Sales person when they were 1 hour late, and he said he would let me know when they would arrive. 3 hours after they should have arrived, he called to say they couldn't come today. Very disappointed in the lack of customer service. I decided to cancel the installation. read more

Brandon is the best!! Helped us with all our needs. Great asset to Spectrum .. Best customer service ever . If you are ever in need of good customer service with spectrum go see Brandon ! read more

Brian was a great help, super positive and made returning our modem fast and easy! The place is very spacious and there were plenty of associates to help even when it was very busy. read more

Do not use this cable company. It is the worst their customer service is awful, I was overcharged 3 times and decided to still work with them because they told me it would be fixed the next billing cycle of course it wasn't fixed and again I was billed wrong because they said someone in their department had dropped the ball ( so you would think since it was their fault they would credit me right? Wrong!) they told me all they can do is fix the next month, why would I trust them when they have said this to me 4 times and each time I had to pay $60 extra!!!!! They also have horrible connection to top it off... My apartment complex only works with spectrum, I disconnected my services I'd rather live without tv and even internet than put up with their horrible service and overcharging, that's how bad it is!! I really can't believe they're still in business read more

Terrible Service! Alessandra needs to be retrained all across the board, especially in customer service! She asked me question as if she was the customer and I was the spectrum worker. Kim is the savior of that place 100% she helped Alessandra with what she couldn't help me with. Alessandra had the nerve to critique how Kim was doing things. Never going back to this location read more

Horrible company to deal with, have an appointment with them to install this morning no one ever showed up when I called they said I had to wait another week for installation after I already had an appointment. These people lie and when you call they do nothing to help you even at the highest level. Not a good way to start a business relationship. read more

Crazy , went in ... girl checked me in at the front , 1 min tops I was called and 30sec later My returning equipment (2 boxes remotes and cables) was concluded ... no idea how other people got a bad experience out of this place but everyone's different I guess read more

DON'T USE SPECTRUM! Since Time Warner was taken over by "Spectrum", I have had 6+ outages since October. Today "It may or may not be back on by the end of the day". Customer service is all outsourced, from another country, with very scripted, strongly accented responses. I pay over $170.00 per month, whether cable works or not! Don't use Spectrum! Does anyone have a better cable company? #Spectrumripoff! read more

Went to this new Spectrum store to switch the phone box for a newer model. The guy said it's gonna be $10/month, I said it should be no charge cuz I never had to pay. He then said I won't be able to get a higher speed without renting the box, it will work for cable/internet as well. I let him know that I have been using my own equipment for internet and it can go up to 300 megabit. I am only getting 100 megabit which is the max speed that I got from Spectrum. After failing to charge me a mthly fee, the guy finally gave me a new box. Unfortunately, the new phone box doesn't work and I am now end up with no landline. I will have to return the defective box tomorrow, hopefully the next one will work. read more

Great customer service! Went in to cancel a service and start a new service. We were checked in and attended to in less than 10 minutes. Anthony was wonderful! He was very helpful and fast. He was genuine and we were on our way before we knew it. We ended up taking the internet modem to install ourselves to save us all the time. Instructions were vague so I ended up talking to a rep for about 15 minutes, but she was very helpful and guided me throughout the process! read more

This company is SHADY... If you have any other cable choice DO NOT CHOOSE SPECTRUM. I had faulty equipment (Set top box/DVR) so when I talked to them they were super friendly and offered to ship a new one. When I got my bill they charged me a "Self-Install Activation" fee ? When I called they said that as to cover shipping... So they charged me shipping cost to replace THIER faulty equipment. First of all, If the charge is for shipping, it should say "Shipping" Secondly, I already pay you for the box and the service, it's not fault your equipment is faulty and I am NOT going to pay to have YOUR equipment replaced. This company is so shady and they are just horrible to work with. I feel so bad for the customer service folks that work here :-( read more

Spectrum provides great services. But when it comes to adding or removing services, the store and customer service over the phone are never on the same page. My brother tried returning a receiver for me, and JASON the employee turned him away. The only reason he got was that it had to be done thru customer service over the phone. I called and was instructed to drop off item at the store. I went to return the receiver myself and luck of the draw, I got JASON to help me. This dude told me the exact thing, that he couldn't help me. I told I had contacted customer care and they advised me to return the item to the store. He was adamant about not taking my item. If i returned it, I'd have to downgrade my services or cancel all together. I said great!! But why not offer this from the beginning? I kept getting a "no we can't take your receiver". I opted to downgrade to save a few bucks. He was of little help when it came to changing services. I had to do the research myself and see what other packages they had and told him to switch me to the steaming services since we had roku sticks. Spectrum, if you read these reviews, please provide additional training to JASON. It would be less frustrating for your customers. read more

I have had Spectrum TV for less than 2 weeks and the tv has been out for six hours twice!!!!! Customer service is of no help. So sorry I left Direct TV. Spectrum TV is horrible! read more

Time Warner,. Its pretty much a joke. There's not that many Cable companies around and you would think this one would have it all figured out. Besides being expensive the service is bad. Scheduled recordings sometimes dont record, it freezes all the time. On demand shows stop in the middle of watching it and suddenly they are unavailable. Not happy with it at all and starting 2018 we are canceling cable and using Netflix. read more

i know this place is notorious for bad wait lines but aside from that, every time i've come here, it's been pretty chill. I've always been helped by Kim and shes very helpful and p funny. i expect places like this have hundreds of bad reviews bc of poor customer service but frankly, that hasnt been my experience. read more

TERRIBLE ! Service ! Canceled 2 Appointments when they made us wait all day for them to come hook up our tv boxes called about 10 times telling us the driver is On His way 3 hours later still no one showing up they keep calling saying 30 more min GUARANTEED !!!! Still no one 4 hours later ! read more

Wish I could give this place 10 stars! Kameron made this visit extremely easy and is very honest. Nothing beats a rep with a sense of humor and positive attitude. Would also like to thank Jeanette and Anthony for all there help and humor :) read more

Long line, lots of mis-communication, lack of accountability, and dumping all the shit to customer. I ended up wasting my time (~2 hours) just to get a new modem, which I am still waiting. The company wants to save labor cost and make the customers talking to either machine or super rude employee at customer's time and emotional cost. I don't spend a dime at Spectrum since I have other options. FU read more

Had the best customer service ever from Jason at the Fullerton location off of Harbor . He solved my issue in 10 minutes what 3 representatives couldn't do for over a month!!! Definitely it's because of him that I will continue being a loyal customer, Spectrum you are lucky to have him read more