Store does have awesome caring staff but the wait time is sooooooooooooo super long and store needs more staff. All I need is to exchange an equipment, which should be a super quick process. FYI - this is my 2nd day attempting to exchange a router. Yesterdays wait went past closing time and there were still 16 people ahead of me. read more

Customer service is awful. They couldn't find the solution, kept me on hold for 20 minutes and then hung up. Internet goes out once a week. Absolute joke of an internet provider. read more

Horrible care for their customers in terms of disconnect policies, will be canceling my cell service with them soon as well.

Was told by a rep that I would need to go in the store with a bank statement to show proof of a payment that wasn't posted to my account. Went in here and what a shit show. 6 counters, 2 working, of which one had no clue what he was doing and that was the guy I unfortunately had. After waiting an HOUR -terribly understaffed- he said they don't post credits. He gave me an incorrect billing number and was very condescending and rude, Although he was very nice w the couple he served for 45 minutes (what problem takes this long?) prior speaking Spanish w them and shootin' the breeze. Avoid going here at all cost. It was between 1:20 and 2:30. Photo of guy to avoid attached. read more

Spectrum - Internet Service Providers Near Me - Dallas, Texas

Spectrum is trash and their managers are trash too. The customer service agents are the only ones who give a shit, but have no power to do anything. Their buy back program is filled with a bunch of bs restrictions they don't disclose then management won't take responsibility for the misinformation. I call back within the "guidelines " to qualify for their buy back program after paying $1700 out of pocket- THEY tell me to return the phone I purchased from them and wait for a refund then call back to start the process over (because the original agent notated my account but did not add the promotion to my account) I do what THEY instructed me to do. Then I call back and I'm told I'm not eligible for their $1500 reimbursement because I paid my phones off more than 7 days ago! Then wanna act like I should be excited about a $15 credit to my acct. get tf off my phone with that bs. Their internet is trash too! I spend more time working off McDonald's WiFi the days I work from home cause their service is always down for hours! read more

We have had Spectrum at home for 5 years and it goes out at least once per month. They have given us new equipment every year and a tech at least twice a year. Now this outa has last for 4 days and they don't know when it will be back on. I will be canceling today. please don't use them read more

Spectrum - Internet Service Providers Near Me - Dallas, Texas

Have billed me 2 months before even sending the router and refuse to give me a refund for wifi services I was never able to use. I canceled my account and am done with this company read more

DO NOT SWITCH TO SPECTRUM!!! DO NOT BE FOOLED BY PROMISE OF A CHEAPER BUNDLED SERVICE. It's a complete lie. DISHONEST salespeople. Sale you a cheap plan and then increase (double) the quoted price only 2 months later. Continue to bill you even after you discontinue service and say it's because you didn't cancel quickly enough. Resolving the issue cost me 2hours and multiple phone calls and being transferred around to multiple people. read more

I learned today that SPECTRUM just cancelled / closed my account w/ no notification. I had to get a new CC due to fraudulent purchases & failed to notify them. Usually, the companies you use auto pay with can / will get your new info. w/ out contact. When I spoke w/ a rep & a supv., I was told they closed my account & to reinstate services, to disconnect my equipment & bring it in or ship it & a new acct. has to be created! THANK U 4 DOING ME A FAVOR - bcuz of Spectrum, I have lost 20 days of downtime & having to use PTO bcuz SPECTRUM internet downtimes - I already signed on WITH ANOTHER PROVIDER! GOOD RIDDANCE. YOU WILL NOT BE GETTING ANOTHER PENNY FROM ME nor your equipment - I've already smashed it to smithereens to take out my frustrations on your lack of caring for customers who work from home & your lack of expeditious restoration of service. SHAME ON YOU! read more

This company needs to learn how not to harass or bombard people they were in the Kroger on Mockingbird yesterday on April 10, 2025. I was in there trying to shop minding my own business, and before I even started shopping one of your sales representatives bombarded on me, asking me a bunch of questions about who I used for Internet and cell phone and I kept telling them I'm not interested and they kept going on and on and on about Trying to get me to switch. I finally had to walk away from the sales representative and he stared at me like I did something wrong. It's not very good customer service if you're being harassed by a sales representative when you're in a grocery store or any place else if I am interested, I will call spectrum not have them harass me and bombard me in a public establishment. read more

Customer service: 1! This store is terrible!! I had to wait well over one hour to be seen just to drop off my internet box & modem after cancelling my service! It wasn't the employee's fault, because she was nice and helpful There weRE only TWO EMPLOYEES there working in the entire store on a Saturday. So ridiculous. read more

spectrum is terrible. the wifi connection is garbage and they silently raise rates. would not recommend.

Was told on the phone when stopping my service that I could return the equipment to any store. Got there around 1230 on a Sunday. 2 guys working. Around 1:15 we overheard another customer trying to return her equipment. They do not take equipment back in store. Was told to go to UPS on Greenville. The website also says you can return equipment in store. Don't waste your time like I did!! read more

went to park lane with my brother Talked to Diana. She was wonderful Explained everything to us and got us a great deal. She was very patient and made sure we understood everything. made everything effortless read more

if you don't know how to make a reservation and try to go to the store don't even waste your time. The employees move at the speed of a snail so good luck actually trying to get any help even just to pick up equipment which should take you five minutes. They should definitely hire more staff! 3 staff members and over 15 people waiting for help is ridiculous! read more

Not a good start for my service. Employees are rude and this site is poorly staffed. read more

Greedy overpriced service and incompetent customer service. I switched to different service provider and haven't have an issue yet half the price with free equipment. read more

The staff were rude and not helpful at all. I don't see the point in having a physical store if they are useless. They made me wait 20 minutes to call customer service for an issue they refused to manage in the store. Thankfully the angel with customer service was quick and helpful. read more

Spectrum is the worst.. Overpriced and Internet service is not only$$ but the connection goes in and out all day long. Run do not walk away from this racket. Its all a shell game. They reduce only to inch back up to where it once was and now only more$$ Customer Service is rude and un- helpful. Canned "im sorry" response. Its a script repeated by 3 agents. $92 internet (ATT$55) $100 TV Spectrum Sucks read more

Besides incredibly low speeds, it's constantly down, either by a drop of water off a bees back, a child blowing a dandelion nearby or they just love to pull the plug every night at midnight. All in the name of "working hard to improve your service'. Only NOTHING changes! Max available speed is 300mbps download and a 3 decades old 20mbps upload speed max... which you will never get. Got a 200MB file to upload? Better plan ahead, Got a 1.2Gig file to upload, start uploading the night before its due, it will take 9 hours... in 2025!!!! The app is no help, the support chat people are no help, and their 5g signal is just as weak. And when you can't get 5G your LTE signal is 1 bar. If you have other options, take them. Sadly in our neighborhood we don't. If you ever do get hold of a human on the phone, they will tell you what you want to hear, act like they made a change, and actually do nothing. So when you call back there's no record and they make you look like you're lying. Real fun. read more

Make sure you've taken plenty of time off work because you will be here awhile. For any service. They are woefully understaffed and s-l-o-w.

For this to be in Park Lane - the service is horrible. I was returning a modem. I do t want to return it via UPS because I don't want to be liable for it getting lost. I wanted to return to return it myself however I was waiting in line for 20 mins with 10 people ahead of me. Sunday 4:20 11/21/21 The male with the grey/white beard was sitting down watching a movie while the customer was on the other phone...why can't he multitask and scan the modems? Seems like the priorities are all mixed up. The Hispanic girl didn't seem to understand this - I approached her right after the 1 minute it took her to receive one in. Your service sucks...even the internet. Good thing i switched to AT&T read more

We just want to return our cable boxes and are having to wait in a line 10 people deep with one person running he store which has 6 kiosks empty. So far 15 min but I have 5 people in front of me. This is insane! What an awfully managed business. The solidifies why we are done with Spectrum. Inefficient beyond belief read more

Spectrum - Internet Service Providers Near Me - Dallas, Texas

We get outage everyday now. It's getting to a point now to where we are forced to relying more and more on our phone hotspots to get internet access. This is not fair! We paid a lot for internet service, but have been getting so much problems. Every time we called they would say it would be back up in 3 or 4 hours, but this has been happening for the past month now. It is an every day thing. I wish the State of Texas or the federal government would come to our aid. Unfortunately, we live in an area where there is not much options when it comes to ISPs. I have written numerous complaints to different governing authorities but have yet to hear back from anyone. It seems no one cares. Nevertheless, stay away from Spectrum as they are nothing but trouble. Don't just take my word for it, read others' thoughts for yourself! read more

They will over bill and under service you bc they have a monopoly. If u have other options, do those

This is the worst company ever their internet is trash and constantly goes out and they never have a solution for fixing anything

Spectrum internet is the worst! First of all, my service cuts out several times a day. After countless calls to tech support, two technicians coming and replacing all the lines to the street, two modem swaps, the issue still remains. On top of the terrible service quality, they raised my rates $40 during the pandemic with no notice. When I called about it they basically said go pound sand and hung up on me. Now when I tried to cancel my service they refuse to prorate my bill and insist that I pay the full month even though I will not be using the service. RUN AWAY IF YOU CAN! But it's a monopoly so they may be your only choice. As for this retail location, it's more convenient than the warehouse out in Mesquite you used to have to go to, but still not great service and nothing anyone who works there can do about it. read more

Of course an outage right before game 5 of the NBA playoffs. Not only ridiculously high prices but bad services as well. Time for a change

This is horrible! We came to visit Spectrum on a Monday, only 2 people working and 20 customers waiting. We waited for an hour and a half sitting inside on their couch. I finally get the text to come to the counter, I show the lady my text and she said we will call you by your name. After few min my name disappeared from the screen and the second employee said "oh we must have called your name, that's the only way name gets cleared out". WHAT?!?!?! I have been sitting right in front of you the whole 2 hours! Horrible customer service, extremely slow, and don't appear like they want to help you. Try to avoid this location. read more

I have NEVER seen anything like this. All of a sudden Spectrum just went sh!t. It goes out EVERY SINGLE DAY!!! Some times multiple times a day. I've had all the equipment replaced and it keeps happening. The chat agents are both useless and incredibly rude. Like I am just at a loss how any business could think this is ok. I told the chat goblin that if this is the best they can do they are in the wrong business. I ask for a credit they do $10. It should be at the very least halved. If you have any other option for internet and for the sake of your mental health pass in this POS company. If they are all that is available I'd even consider just paying to have a cell phone hotspot. I will be going back to that it looks like. read more

10 people waiting and 3 of 4 cashiers go to lunch Leaving one person to handle all. Now I know I am doing the right thing cancelling service. read more

spectrum is the worst internet ever. Im in an outage literally every week. why am i paying all this money if the internet is gonna keep dropping. $130 a month and it's definitely not worth it. just get rid of the entire company. read more

They will lie to you to get your business Internet is good phone is good. They will bate and switch you. Buyer be very aware! I went into this being told my new phone would be free with my trade-in they give you a 24 day return but will wait 2 months before telling you that the trade- in will not get any money. Leaving you with no recourse but to pay full price for the phone. Scam. read more

I've had Spectrum for several years now. The service was great even in bad weather but for the last three months , their rates have to doubled and the service is horrible. There's an outage even in clement weather. For the last month service has been in and out numerous times. No matter the time if day. Still have no idea why the costs have doubled. read more

Terrible! We moved and I wanted to try something different (we've been w/AT&T and Directv for 7+ years). The self installation equipment kit showed up 3-days late. After trying for hours to set it up I had to call Tech support it was determined they had to send a technician. Today marks week two of my service and my internet no longer works I don't know why other than being told there is an outage in my area and they have no timeline when the service will be restored. I also received my bill today -- which was twice the amount I was expecting. These people have the audacity to charge me $50 for a technician visit and another $10 for the self installation kit (that I'd like to add didn't work). Another $10 connection fee. Another $16.45 network broadcast fee, a $7.17 franchise fee and a $5 WiFi service fee and there are more fees NONE of these additional fees were communicated during the sales process. Then while waiting on hold - they have the audacity to say that there are no hidden fees on their pre-recorded message. I ordered A basic cable package and Internet, $49.99 for cable and $49.99 for internet my bill is $211 - their monthly fees are outrageous. This company should be ashamed of itself. They are taking advantage of hard-working people and are dishonest and deceitful. But I would like to thank spectrum for helping me make the decision to cut the cord. I would exhaust every other resource before before coming a spectrum client they are terrible read more

If you like your sanity, please just trust, get any other internet than spectrum. It might cost you few more dollars, but it will save you literal headaches and frustrations. Worst possible internet provider ever to exist in USA. DO NOT BUY. read more

Internet constantly goes out and it is always around 5 pm and doesn't come back until midnight or after. so it's out exactly during the time when it is needed most for homework for kids and using tv if you use apps for tv. Absolutely awful. And when you call they never have an answer for why or how they're fixing it so it doesn't happen again. I had one tech 'leader' speculate that it may be the heat. i live in Texas so shouldn't they make plans for protecting their equipment to work in hot weather? Anyway, I've been with them for two months and I'm already switching because we've been without service 8 times already.worst internet provider I've ever had read more

It wasn't that bad of course you'll have a wait when you have more customers than workers. But that shits normal. Take some headphones, and it will be all good. They knew their stuff too so it worked out. read more

I was a satisfied Spectrum customer for several years-I had a package deal that gave me my cell service, Internet, and tv streaming for $65.00 per month. I recently moved from an apartment complex into a house and before i moved I called Spectrum and was assured that I could move my account from the apartment to my new address and keep the same monthly payment for everything. Well. I moved my service to my new address only to discover that my new monthly payment will be $94.00 per month and I had to stay on the phone with the Spectrum office to get that monthly payment. I am no longer a satisfied Spectrum.net customer, I am now a very dis-satisfied customer. read more

My mother is in her 80"s and she gets multiple calls all day long from Spectrum. She has verbally requested to be removed from their call list and the calls continue. She only wants to be off the list. read more