I had an issue with my mobile hotspot and stopped by this T-Mobile store to get some help. Xavier…read moreassisted me and had everything diagnosed and fixed in about 10 minutes. He was extremely knowledgeable, efficient, and easy to work with. What really stood out was how helpful and respectful he was throughout the process. He clearly explained what was going on and made sure everything was working properly before I left. I really appreciated the level of service I received. Great experience overall -- thanks again, Xavier!

If youre going to try to switch you plan to TMobile you might want to think again. First their…read moredevice reimbursement is on a separate debit card for each phone you pay off. You cannot switch until your previous provider unlocks your phone which may be the next billing cycle. They only tell you this information AFTER you've paid off your old devices. Also, be prepared to devote 6-8 hours to this process.

A string and two tin cans would be better than these guys "expertise". You can find someone else to…read moreinstall or fix your telephones.

From the owner: Tandem Data is a leading provider of business phone systems and voice/data cabling in Dallas-Fort…read moreWorth, for companies ranging from small to large. We sell, install, service, and maintain office phone systems from Avaya, NEC, Nortel and our own hosted virtual phone system in Dallas and Nationwide.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

This store saved my hide today. My phone died and I am using a backup phone that I don't have a SIM…read morecard for. All the other T-Mobile stores I used to go to around here have closed, so I braved the terrible parking/garage situation at the Galleria to get to this store. Inside it was not too busy and someone came right over to me and offered his help. I explained that I needed a SIM card and he went and retrieved one for me quickly. He verified my ID and got to work on activating it. Unfortunately they were having some computer issues and couldn't complete the activation, but he gave me the card to go and explained how to call customer service to get it activated. I called and it took 4 minutes and 36 seconds end-to-end from the time I placed the call until the time it was finished. Would not hesitate to return to this store.

Worst experience in my life, I would say. Let's start with the poor management staff and general…read moreemployees; you only need to be efficient to check your phone or make a phone call on a simple transaction. Today on March 11, I got threatened by the employees of this location because they didn't want to help and refused to understand the simplicity of the job and tasks. Also, they told me that they don't care if they get fired and yelled at me.   Not sure when everything went wrong in customer service or when it is ok to treat people the way they do without any consequences, but this needs to be escalated to their superiors for sure.   Finding the right person to do the job is unnecessary as long as you can fill the opening with anybody who shows up daily. Then, without doing anything at work, they play music of their preference, talk about personal problems in front of customers and ignore you when you need help.   I won't recommend this place to anybody that  I know. However, after many years of being a customer, changing services may be a good idea. I will think twice about whom to do business with and where to spend my money.   For all the folks out there, be aware that all companies with poor management almost every day are happening. By the way, the manager responsible for this store was Samirawit. The disrespectful person who yielded and threatened people start with the letter Z.

these people are rude. they were wrong on their debt collection info and don't even apologize for…read morebothering you. when they realized they made the wrong contact, they just slammed the phone down.