I had an issue with my mobile hotspot and stopped by this T-Mobile store to get some help. Xavier…read moreassisted me and had everything diagnosed and fixed in about 10 minutes. He was extremely knowledgeable, efficient, and easy to work with. What really stood out was how helpful and respectful he was throughout the process. He clearly explained what was going on and made sure everything was working properly before I left. I really appreciated the level of service I received. Great experience overall -- thanks again, Xavier!

If youre going to try to switch you plan to TMobile you might want to think again. First their…read moredevice reimbursement is on a separate debit card for each phone you pay off. You cannot switch until your previous provider unlocks your phone which may be the next billing cycle. They only tell you this information AFTER you've paid off your old devices. Also, be prepared to devote 6-8 hours to this process.

Had an excellent experience at this Verizon location!…read moreJasmine easily and quickly fixed the problems I was experiencing with my iPhone. Also, I had just picked up my dog from the Vet so I had her with me. Everyone in the store greeted my pup, and one of the representatives even gave her a bowl of water to drink.

I've been with Verizon three months and they have been the worse three months of my life! First the…read morephone they sent wouldn't get the Internet. I called and called and they said it was an outage thats right after I got the phone. Then I went to the store and they didn't want to replace my phone talking about my time up! Had to go back and forth for days just to get a replacement sent. My bill proceeded to go to 170 bucks for one yea a single line! Today I call for a transfer pin and they tell me first they are having technological issues then they said my number was locked which was not true they then proceed to tell me they can get my bill to 60 bucks.. but last week before I decided to leave I called and they pretty much said it was nothing they could do to lower it. I spoke to several ppl on the phone in the app all of that and not one person helped me they gave me the runaround until the center closed and I couldn't speak with anyone. Kim a supervisor got on chat and was rude saying she can't do anything and call a number and then nothing! How she got to be a supervisor I do not know. Verizon sucks and if you are thinking about giving them a try you are better off with straight talk at Walmart. I picked this store to review because it was the store I went to five times in one day when they wouldn't take my phone back and they just as crappy as the six people I spoke with today. My advice DO NOT DO IT, GO PREPAID DO BETTER VERIZON!!

Juan is a great ustomer service rep for Dr. Smart Phones ( now Geek Mobile)…read more He quoted me a price lower than another Dr. __ place down the street. Hope he decides to stay on....at least until my repairs are done :P

Horrible service!!!! I had my iPhone 6's camera replaced around a year ago and when they installed…read morea new camera, they failed to install the tiny piece of glass to protect the camera. I didn't know it was missing, so I happily left. Camera worked great for a few months the 6 months or so I started having issues with spots and focus, so I took it back under the fake lifetime warranty. Alejandro refused to repair the camera, blaming me for not putting the glass on. (Since I'm a iPhone repair specialist, oh wait that is why I paid them) I'm calling corporate, but have a feeling they won't be much help, all I could do was leave a message. This place is a scam and does poor work that will fail!! In Response to Alejandro's comment: Say what you will about my comment, it's not accurate. Alejandro is backpedaling to try and make up for the poor business practices of this company and for his actions

One of my camera lenses got smashed when my phone dropped and I have never had to get a phone fixed…read moreso I was worried I'd get charged something ridiculous. I was very happy with CPRG's price, how quickly they got the job done, and how incredibly kind they were. Easy-going, cool dudes. The quality of the repair was not what I expected, however. I thought it would be perfectly clean and looking brand new, but it's extremely noticeable that it's not the original lens and looks like it suffered the most minor chipping along the rim a bit. Especially since there's an original lens right next to it, it's pretty obvious. Now none of that affects when I take a photo (although neither did a completely shattered lens) and I don't trip that someone would notice. My only concern will be when it comes time to trade in for the latest model.

I have had all Apple products for personal and business for over 20 years. Throughout all that of…read morecourse repairs and/or issues have come up. If I had known about these Guys at Cell Phone Repair Guys of Addison my life would have been made sooooooo much easier and have not spent so much money for terrible repairs and lost equipment due to bad repairs. These guys are the most honest, upfront, care 100% about their clients. You don't find companies and employees who are professional and truly care about their quality of work. They went above and beyond to ensure that our iPad Pro was in perfect condition after a bad charging port and then terrible screen issues to battery starting to bubble. They took time and made sure that we got back our iPad Pro in the best possible condition saving us a ton of money. There communication was right on the entire process. I won't go anywhere else for my iPads, iPhones, Macbooks, etc!! They are a diamond in the rough for cell and computer repair. Thank you Noah for everything!

The last two times I have visited this location I have had dismissive service. The first time I was…read moreinquiring about using an eSIM in Rwanda and received no help. They had no idea how to and obviously didn't care. When I asked if I should try this option I was told that I had answered my own question. Today I wanted to purchase a new iPhone, Non of the two I requested were available and I was told to visit an Apple Store or order one and wait. Very strange customer service, I was a little surprised on both of my visits. Apple on Knox had me up and running instantly.

I switched from Verizon a few months ago and unfortunately ended up working with Mark. He was…read morecondescending from the start, getting visibly irritated anytime I asked for clarification. When I asked for an itemized breakdown of my plan, he got up without saying a word, walked away, and came back to place the paper aggressively in front of me. That was just one example--the entire 2+ hour interaction was uncomfortable and unnecessarily hostile. I've switched carriers before, and the first bill is never what they quote you in-store. So this time, I made sure to ask every question upfront. Apparently, that annoyed Mark, because he acted like I should already know the ins and outs of every AT&T plan before walking through the door. He also wouldn't give straight answers about insurance. He kept pushing AT&T's insurance, repeating that if I break the phone, I'll be stuck paying for it. I tried to confirm whether having AppleCare--cheaper in my case--would cause issues since the replacement device would have a different serial number from the financed one. I had to ask him four separate times before he finally answered my question. Even after I declined the insurance, it still ended up on my bill. And then came the first month's bill. The itemized quote Mark gave me was just under $250. My actual bill? Almost $700. I understand the first month is higher--Mark made that very clear--but this was nearly triple the quoted amount. It took another 2+ hours on the phone with multiple departments to fix everything he messed up. Every other employee at this location has been great. But if you go here, do yourself a favor and avoid Mark.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

Extremely disappointing experience with Best Buy. After Geek Squad repaired my laptop, they handed…read moreme the wrong laptop. I didn't realize until I got home and called the store, where I waited 45 minutes just to speak with an associate named Mark. Mark apologized and told me I could either exchange the laptop or receive a gift card for the inconvenience. The next day, I came back during my lunch break and spoke with manager Jonathan. After explaining everything, he simply gave me my laptop and dismissed me. When I mentioned what Mark had promised, Jonathan said there was no documentation and refused to help, then told me to call customer service. Customer service told me they could not help and that I had to go back to the store. I wasted my time, gas, and lunch break because of Best Buy's mistake, and no one took responsibility or made any effort to correct it. Terrible customer service and an even worse management experience.

This place is horrible. I order smart watches from this spot, they have you enter all the…read moreinformation from the trade in watch online during order. I get there to pick up and now they can't see any of that info and can't get the back off the watch. So I have to cancel the order but they can't cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!!

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

I went yesterday to get a data recovery. They did excellent job and I got the data as well as…read moreexternal drive which I can connect to my Mac and see my old computer data. All in one day. Thanks Sam and Ayaz

Fix my kid phone, fast reliable, friendly, recommended, they also speak Vietnamese with help a lot…read morewith many ppl

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.