might be the worst customer service ever created by a company. in a chat support service i was supposedly connected with a real agent that suspiciously only started sentences in "Thatsa. great question!" and refused to answer my questions like its still AI. i eventually closed the tab as it could not be more useless. If you ever have to unfortunately call them, be prepared to waste 2 hours of your day over transferring to different teams and then having to explain your entire situation 5 times, and repeat your address 20 times, and only then they MIGHT solve your issue there. You go to a store, they tell you to call. You call, they tell you they are transferring you. Then they transfer you again. And again, and again, and again. Until its been 50mins. Truly impressive how terrible their customer service is. read more

Been using their cable internet for 28 years. When there is an outage, i can call to see if it is the neighborhood, or just my system,. If it is just my system they help me on phone or come out. Their speed is great and keeps increasing without changing rates read more

Giovanni Was extremely helpful and knowledgeable helping me get my son a new phone. He stayed with me to help with the process. He was sure I was taken care of. Excellent customer service. Thank you The date was April 4th 2025 read more

la atencion del chico fue la peor que puede tener la tienda. Consulte con otra chica creo que estaba en entrenamiento y muy amable pero un 2do chico que me atendio peor que el primero . Siempre esta tienda tiene la peor atención , su búsqueda de personal al parecer es indispensable tener mala actitud . read more

Every time I go to this location the number of stuff is extremely limited (1-2) and they struggle to successfully process phone upgrades and purchases. The first time we tried they had an issue with my account, out of my control, that took days to fix. The second time the staff said all of the systems were down. Now the third time we made an appointment but still had to wait 30-45 minutes before getting an employee. The entire process is incredibly inefficient and painfully time consuming to just upgrade an existing phone on a long time spectrum account. read more

Went to spectrum to return their equipment. Changed carriers due to too many application hang issues and continued price increases. Sorry, I can't recommend them! read more

It puzzles me spectrum calling itself the most reliable internet provider. Probably the worst ever!!!!!!!! I have been a customer with them for a few years because I was signed up for it not knowing who they really were, I was making phone call at least 10-12 times a month for outage and slow connection so called 500/500 mbps actually it was between 32-35/4-8 horrible service and customer service I will never join them again even for free! actually they offered me 3 months free to stay with them but hell no! read more

Erick Salazar helped me get setup after a 3rd party vendor (unaware they were 3rd party at the time as they were recommended from my new apartment complex on a Spectrum flyer) really messed up my account. The vendor said I would not be able to transfer the spectrum service I was using to my new address and closed my account to open a brand new one which cost me extra and caused TONS of unnecessary stress. The equipment I had been promised by the vendor would be delivered 2 days prior had not arrived and the vendor was not not responding. So I had to rush to the Spectrum store. Erick and his manager confirmed I should have been able to transfer services and was able to get the equipment that I desperately needed for work. He was kind and gave me the info I needed to make sure the vendor was not able to mess up another tenant. Thank you Erick! read more

If I could give spectrum 0 stars I would. Talk about internet outages every other week. I thought they would be able to figure out the internet as they are an INTERNET company, but I was clearly mistaken. Also they just act like it's normal for your wifi not to work every other week and do nothing to compensate customers for this. Terrible company, terrible service, terrible people. Would not recommend spectrum to anyone. read more

Great location. I was able to get my new service setup and cellphone service at the same time.

Traded my phone in for the 15 Pro plus whatever and two days later my Lyft account was hacked into and all the money withdrawn to a different debit card. At thinking about it for a couple of weeks it had to be them then I was having issues with the phone, so be careful wipe your phone while you're there because they went in and changed my debit card information and emptied my account. read more

They suck EVERY TIME it rains my internet service should not go out!!! It's so ridiculous and they never have an answer for it!

I have had Soectrum for almost 2 years. In the past 6 months, I have experienced dropped cell calls and cell phone volume reduction. This happens only in my home where Zj expect to use WIFI calling. There also is slow internet connect in my PC. I do not stream. For the 2nd time in about 6 months, I have used more data because of the intermittent WiFi. I will need to buy more data as I pay by the gig. I would have considered to up my plan but it will increase my monthly bill by $20. So if I do not increase my monthly data plan. I will continue to need to subsidize my WIFI that is clearly a problem of Spectrum. I am not the only ones experiencing this issue. read more

We recently decided to rent our home in Dallas Texas. Our service provider was Spectrum. Upon calling to cancel our internet and TV services, the employee talked us into placing the services on Vacation Hold for a month. Our home rented sooner than expected and we called Spectrum to cancel services as the tenants decided they would get their own service provider. We called spectrum to cancel, but the employee(s) job was to attempt to sell us additional plans, cell phone services, or a land-line service, which are not needed. Total time spent on my cell phone to get the service cancelled, 1:39, yes one hour and thirty-nine minutes. The Spectrum employee answer to my question as to why it took so long for a simple process of canceling services, "we're still having issues with the ESPN/other companies' issues, sorry for the long wait time. Ridiculous!!!!! The really should be a NEGATIVE STAR rating for some companies. read more

I went here to return my spectrum equipment the lady was rude and would not let me return. Telling me I had to go to UPS just because they have a contract with them. I had contacted customer service before and they informed me to go to spectrum or ups and it should be fine. That's why I went to the store. After the encounter I called customer service again and told them what happened. The customer service representative explained that all stores are able to return equipment if they have give out equipment they can return it. Customer service said yes they do have a contract with UPS but they don't force customers to go there. Maybe this store needs to be retrained on their own policies not only customer service tells me I can return at the store but the website says I can return in store also. Multiple complaints about this store and sales reps being rude. Be careful. read more

Left Spectrum internet and expected everything was handled. Never heard a word from Spectrum. A YEAR later, they turn me into collections for a bill they never sent. Dropped my credit rating 35 points. If you want people to pay a bill, send one! This company has no morals. There needs to be some competition among internet providers to drive the price down and the service up. Leaving a Yelp review requires a review to have a minimum of one star so Spectrum isn't really 1.5 out of 5, they are really half star out of 4. read more

Middle Eastern a-hole ordered me to put a mask on while his coworker had his mask hanging halfway down his face with his nose exposed. I pointed that out and he got very angry. 2 minutes later, the mask nazi pulled his mask down while talking face to face to a customer. Do as I say, not as I do, I suppose. read more

Save your time and money by contacting Spectrum directly through the phone. The representatives are more understanding and friendly. Theses associates at this location are disgusting. All they do is sit around in a group on their phones. They are very unprofessional. I attempted to return my internet hardware and they stated they "are not taking in units at the moment and they need to be mailed". They're just incompetent. read more

Internet out AGAIN...I get it's technology but this happens every weekend. I pay over $150 for the service. No credit no nothing. I have no problem paying for a service but still no recourse from the provider. read more

Like the rest of the reviews they will not return the devices when you cancel. Don't waste time going there and go directly to UPS. They will scan it and box it and give you a receipt. I will never use there service again. read more

Made a reservation to bring back leased equipment. They asked me to sign in via iPad - neither my reservation number or email work. I asked them and they told me it doesn't matter and that I have sign in and wait like everyone else there. Don't allow reservations if I'm still going to be in line. Literally the most counterproductive thing I've ever experienced. read more

this spectrum location on the JOSEY LN does not have good service. they make you write on the screen so that you can attend to it and after 20 minutes waiting they tell me that I have to keep waiting because the employees are attending to two clients to fix telephone lines and they can't attend to anyone else, and the wait half an hour or an hour. A place does not always have many customers and only one employee attending to all the people and at the same time training a new employee. What poor customer service. The new employee wanted to help me and told me the other man is the only one who receives cash payments, he has to keep waiting but when he tells me that I already had time to wait and I was the next to attend. The new employee named Bryan tells his colleague let's help the lady that he is going to pay her bill and the old employee says no that he will keep waiting. It is definitely customer service that needs a change in customer service because it is terrible. Spectrum open another location in the Farmer brand or Addison area. I GIVE IT ONE STAR NOT BAD TO THE CUSTOMER SERVICE FOR THE AREA THAT IS CLOSE TO MY HOUSE. read more