Agent was very helpful. She helped me with no other agent help me. She was more informative gave me…read morewhat I was looking for and I was happy about that.

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

The other reviews dissing the salesperson Amir are exactly, 100%...correct. He is rude,…read moredisrespectful, and looks bored to be there. How he is apparently a manager here will remain one of life's greatest mysteries. The other salespeople are generally better but it's often very difficult to get help in a timely manner here.

first off they never answer the phone! Lots of attitude and non helpful when you go in as well…read more Went to another store they were fantastic. The main manager the day I went in had a major attitude problem and didnt know what the heck she was talking about! If I handled my customer service that way with my clients I would be in deep trouble. They did do way better! Please everyone go to the apple store to buy your phones then establish service! Maybe they dont get paid enough but if you hate your job that much go work somewhere else. Everyone believe the reviews here they are accurate! I will never return to this store again! They need to clean house and retrain!

Unreliable uptime. Starts off blaming the customer and the in home gear. I have had more downtime…read morethan any other provider ever. If you have a provider besides spectrum in your area save yourself some headaches and go there

Worst service and randomly increased monthly rate from $77 to $95 and service only gets worse. Cant…read morewait to get starlink. Highly recommend NOT using spectrum for wifi

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router…read more Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy?

The "promotional period" expired on my Spectrum internet service & my bill increased. Of course,…read morenot pleased, yet this is common, I called them about it. I'm amazed on how they do not care about it or me as a customer. I initially spoke with customer service at 855.860.9068, & they were kind. Yet, didn't really care if I was dissatisfied & didn't want to negotiate with me saying I was going to leave. She was very pleasant, though not very concerned that I was going to leave. In a last ditch effort, I tried calling the "Retention" Department, & found the ph # 833.267.6094 via google. I did this because it is a pain to switch providers & hoped to have some empathy & to work something out. The rep, whom said she was a billing expert, was somewhat short, though also pleasant in telling me that Spectrum did away with the retention department in 2024. I said that I wasn't pleased, & that I was considering to leave, & she said "you do what you have to do...". All this to say is Spectrum doesn't seem to care for retaining customers. There's so much competition & offerings of better rates (though they all do the "promotional period" shuffle. I not satisfied with this at all. I believe customers should come first, but in my interactions described here I felt as if Spectrum has given its reps autonomy in responding to customers in a way that's not very empathetic. It's like "take it or leave it" attitude. Well, I'm definitely switching from Spectrum. I hope they have a mature marketing department with a solid social listening discipline, & they catch complaints like this. Customers should be valued & accommodated.

Tried the 30 day trial period with Spectrum Internet. Didn't like it and returned equipment on 25th…read moreday. Called and cancelled service as well. Later got billed for $50 and received notices. Called Spectrum and was confirmed that indeed the rep who took order cancellation did not post a credit on account thus $50 outstanding bill. I spent 45 on one call trying to clear. Billing rep came back from wait and then hung up (I could hear him when music stopped). No one bothered to call me back as they know hire to reach me. Called back again and spent another 24 min to request credit to even bill. Am told to look for clearing of account in 4-5 business days. Issue # 97289616 in case anyone from Charter wanted to "take care of me". Overall, ridiculous experience. Lots of time wasted. Not worth a "free trial" as it clearly is not free since I spent more than 2 hours of my time on phone calls. Stay away. It is not carefree trial.

Very helpful and quick to answer my questions, we came to the same conclusion and he told me what…read moreto purchase for my computer.

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I am new to the Red Oak area and we needed internet service. Being new to Texas, I didn't know…read morethere were so many options and not so many options. So I called the AT&T customer service line and was told that EarthLink was the best for our area. So I made sure I asked the customer service representative if I was going to get charged any additional charges other than the $59.95. I was informed no that I was not. Well, after I got instalation, I was charged $68.97 for my first month bill. So I was upset because these are the questions I asked the sales rep, and the sales representative lied!!!! So if you go with earthlink, you will be charged $$ instalation fee, then 24 hours AFTER instalation you will be charged your first month's bill) Also if you use a Gmail account for Your account you won't be able to look at your bill on line nor will they be able to help set up your online account.

Very rude customer service. They talk over you, and very loudly so. Difficult to deal with. No…read moreclear policies in writing are provided to a customer. Everything is done over phone: sign up, cancellations, sharing personal information. Immediately added extra useless services without a notice or my permission and charged for them. Had to waste time to remove those services, no refund was issued. They increased prices as they please and do not prorate final bill. Did I mention terrible customer service? You cannot change a password on their network despite their assertion that you can. It is technically complicated and nothing changes even if you complete those steps. They just send you random instructions over a chat box, which do not match the reality