Our Spectrum internet service was intermittently poor during May and June, the last two months of…read morethe school year. Working from home as a teacher and having kids doing schoolwork online, this was a tough problem. (Out of fairness, internet providers likely saw a massive surge in online usage during that time.) Technicians did work in our neighborhood -- in our back yard, actually -- trying to improve the service. While we had to take our service elsewhere, I wanted to acknowledge the phone supervisor/account manager (Mike) that expressed genuine concern for what we experienced. The unexpected humanity makes it much more likely that we'll return to Spectrum in the future.

Spectrum store on Hebron lost ALL of our contacts, history, apps, etc... because for some stupid…read morereason they added a security code that they did not remember after they transferred the old phone data to the new phone. Without the code NOTHING was recoverable. We lost 10 years of pictures, contacts, history. We trusted them with our personal informations and they screwed us out of pure incompetence. Reflection of the manager and their leadership to allow this type of service. We will be moving to a competent provider as soon as possible. But spectrum will not care... that was the reaction at the store. They told me this was my problem not theirs.

might be the worst customer service ever created by a company. in a chat support service i was…read moresupposedly connected with a real agent that suspiciously only started sentences in "Thatsa. great question!" and refused to answer my questions like its still AI. i eventually closed the tab as it could not be more useless. If you ever have to unfortunately call them, be prepared to waste 2 hours of your day over transferring to different teams and then having to explain your entire situation 5 times, and repeat your address 20 times, and only then they MIGHT solve your issue there. You go to a store, they tell you to call. You call, they tell you they are transferring you. Then they transfer you again. And again, and again, and again. Until its been 50mins. Truly impressive how terrible their customer service is.

Been using their cable internet for 28 years. When there is an outage, i can call to see if it is…read morethe neighborhood, or just my system,. If it is just my system they help me on phone or come out. Their speed is great and keeps increasing without changing rates

Spectrum has been out 2 times and for long periods in the last week. gonna have to change to att…read more spectrum is so damn bad. Dont use them even if their prices are better - you will have buffering all the time and outages every other week. They suck.

Quality of internet: poor, I had the highest gig they provide. It wasn't even fast. I would always…read morehave problems with them towards the end of the month. Mind you, I used auto pay so the money deducts automatically. Until they received payment, my internet would always slow down by the last week of the month. When I complained about it to them. They would say, you need to upgrade your modem. I upgraded my modem three times since I was with them. I had to be with them because my subdivision only allowed them as internet and TV provider. Thankfully, AT&T came in. We switched. I don't recommend them at all. The customer service was good though. They always came out to see the issues, the phone people were polite. It's just the service and the company. Don't even waste your money and time with them.

We have been a customer since 2009 and relocated to California a week ago. The associate that help…read morefrom the spectrum plano store said she would transfer service with our existing equipment said that we could include internet and phone . After further discussion with the service tech and 3 hours later we had to spend an additional $300.00 and turn in spectrums equipment to our local store in California our associate mention we would have been better off canceling and starting a new service here. Very disappointing that we were lied too.

They say they are sales people. They are cashiers. They tell you they don't know anything cannot do…read moreanything all they want is to rush you out the door even after the online people told you tongo back to the store where you bought the two phones 3 years ago. Wellness time for a new phone and these dummies just wanted me out of the store after patiently waiting for 20 minutes in line and only having two questions to ask about my device and the billing . Two easily answered questions. But Noooooo they were too busy trying to get me out of the store yet they " Sales" people. Couldn't sell toilet paper to a person with diarrhea. No smile no welcome in no have a nice day when I left nothing but pure ignorance and xenophobia. Im done with Spectrum. One month of payment to go and I'm out F**k Spectrum. I will buy direct.

In April at the beginning of baseball season, we signed up for MLB Extra Innings. Since the season…read morewas delayed this year, that was April 7. Since then, they have either not televised the Los Angeles Dodgers games or started with them late. Today, we anticipated they would not begin televising the Dodgers until the end of the Atlanta Braves game. However, that game ended 30 minutes ago and Charter STILL has not placed the Dodgers game on any of the Extra Innings channels. While this may or may not be subject to the MLB administration, this sporadic coverage of the team we wanted to see has forced us to pay for the MLB.TV app, which allows us to see all the Dodger games (well unless they play the Rangers, but they haven't in either of the two seasons we've lived in Texas.) So, we asked Charter to cancel our Extra Innings package. At first, they refused, but after talking to the last rep for awhile, they decided to instead require us to keep MLB Extra Innings through May 23 and pay half of what we had originally been quoted for the entire season. Also, when they had unbeknownst to us, delayed coverage of the Dodgers two days ago, we spoke to two representatives, one a supervisor, on the chat service. All we wanted to know is if either of them knew the Spectrum channel on which the Dodgers were playing, since we were only looking at a range that Extra Innings has been on in the past. After about 20 minutes, when I reminded the initial rep it should not take that long to determine the answer to a yes or no question, she did transfer me to a supervisor. Unfortunately, the supervisor must have gotten her job through sexual favors, because she was completely incompetent. Her hang-up with helping me is that where I live, I can have limited basic cable and a slow internet service for free, paid for by our apartment complex That is through what is known as a bulk account. However, we pay extra so we can have internet fast enough to run several devices the basic one won't. We also, during baseball season, have upgraded the cable package in hopes of getting MLB Extra Innings to watch the Dodgers. But this inept supervisor could not get past that we have the bulk account, and 30 minutes into the phone call tried to get me to call the bulk account servicers to have them answer my question about which channel the Dodgers were on. (The bulk account servers really can only answer questions about the services provided by the bulk account, not about the additional services Charter supposedly provides. Well, I am glad after trying to completely rip us off, Charter agreed to cancel half of the fee for the service they are not legitimately providing, but because of the incompetence of the chat staff, the 1 star remains. I see it adds to multiple other 1 star reviews. I don't have the options of Dish or Direct TV here, and I'm a former Direct TV customer who doesn't have a high opinion of them either but jeez, I hope we can find some better options for Internet too in the near future.

Well, considering our only other option is AT&T who also has not the greatest service, I gotta love…read morepaying for service that for weeks we didn't have. Internet goes out daily multiple times and only comes back on for a few minutes before going back out. There's never an answer from customer service except for "we're working on it" So basically, if you want to get robbed of your money paying for a service you most likely will never see, or only see uninterrupted for a day or so, go for charter spectrum. They'll take your money and not give you a dang thing to show about it.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before…read morei Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for. When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.

Beware, this store is a franchise owned store. AT&T corporate has no control with how they run this…read morestore. I had two phones I traded in for new phones and the phones were were never sent in to AT&T. I called and visited over 12 times to this store and spoke with employees and managers, but could never get in touch with anyone who could make any decisions. I got the run around for about six months. Store manager named Jayden kept telling me he has to send emails to the "upper ups" to get approval for the issue and that it takes about three days for them to get back to me. Six months later, I was still waiting for the upper ups. Go to an actual AT&T owned store if you don't want issues with your account and the proper credits getting issued. I finally got the help needed from AT&T corporate, but want to caution customers of AT&T corporate not being able to fully help due to this being a franchise store. Employees stated their were countless people dealing with the same issue and that's why it's taking so long for the "upper ups" to get back. Just stay away.

Great, patient, helpful staff. Made our family feel safe and comfortable. This group of staff…read morehelped us get exactly what we wanted. Couldn't have asked for a better experience

Man was I relieved when I had to move and Spectrum assured me it would be no problem. I was…read morethrilled to learn they were delivering equipment the day of my move in so that I could have internet set up. I placed the order on 9/10 and I was moving 9/20. Although I must admit I was a little trepidatious, I confirmed my order the next day where I was made to feel comfortable and confident that my order would indeed show up on the date of my move in! I just needed to wait for the shipping order and I could track it, no problem. As the day to my move in got a little closer I began to get a little nervous I wouldn't have my equipment. Luckily I talked on chat and on the phone 2 days before my move in where I was reassured I would be receiving my equipment on the day of my move in. Thank goodness. You see, I normally have little faith or success in people doing jobs I pay for or telling the truth about services. Luckily, Spectrum assured me they were different. Perhaps my outlook on life was mistaken, and maybe this company was reputable and did what they said they would do after all! Silly, grumpy, doubting, me. I need to have a more optimistic outlook on life. Moving is always especially stressful so I'm glad this company has my back. Today, the day before the move in, I received that confirmation tracking email. Relieved and assured I happily opened the email to find that everything every single customer service representative (4 different ones) had told me was indeed a lie and I was right to be apprehensive. My equipment is now being delivered days after the move in, surprising me in the least. Just another company lying to their customers and refusing to do their jobs. Thanks Spectrum, for absolutely nothing. 0 out of 5 stars.

Spectrum as a company is absolutely terrible. They are the most conniving company that I have ever…read moredealt with and I am so glad to be switching to Optimum. Hopefully I'll finally get customer service that doesn't want to argue with the customer and that doesn't lie about products and services.