In April at the beginning of baseball season, we signed up for MLB Extra Innings. Since the season was delayed this year, that was April 7. Since then, they have either not televised the Los Angeles Dodgers games or started with them late. Today, we anticipated they would not begin televising the Dodgers until the end of the Atlanta Braves game. However, that game ended 30 minutes ago and Charter STILL has not placed the Dodgers game on any of the Extra Innings channels. While this may or may not be subject to the MLB administration, this sporadic coverage of the team we wanted to see has forced us to pay for the MLB.TV app, which allows us to see all the Dodger games (well unless they play the Rangers, but they haven't in either of the two seasons we've lived in Texas.) So, we asked Charter to cancel our Extra Innings package. At first, they refused, but after talking to the last rep for awhile, they decided to instead require us to keep MLB Extra Innings through May 23 and pay half of what we had originally been quoted for the entire season. Also, when they had unbeknownst to us, delayed coverage of the Dodgers two days ago, we spoke to two representatives, one a supervisor, on the chat service. All we wanted to know is if either of them knew the Spectrum channel on which the Dodgers were playing, since we were only looking at a range that Extra Innings has been on in the past. After about 20 minutes, when I reminded the initial rep it should not take that long to determine the answer to a yes or no question, she did transfer me to a supervisor. Unfortunately, the supervisor must have gotten her job through sexual favors, because she was completely incompetent. Her hang-up with helping me is that where I live, I can have limited basic cable and a slow internet service for free, paid for by our apartment complex That is through what is known as a bulk account. However, we pay extra so we can have internet fast enough to run several devices the basic one won't. We also, during baseball season, have upgraded the cable package in hopes of getting MLB Extra Innings to watch the Dodgers. But this inept supervisor could not get past that we have the bulk account, and 30 minutes into the phone call tried to get me to call the bulk account servicers to have them answer my question about which channel the Dodgers were on. (The bulk account servers really can only answer questions about the services provided by the bulk account, not about the additional services Charter supposedly provides. Well, I am glad after trying to completely rip us off, Charter agreed to cancel half of the fee for the service they are not legitimately providing, but because of the incompetence of the chat staff, the 1 star remains. I see it adds to multiple other 1 star reviews. I don't have the options of Dish or Direct TV here, and I'm a former Direct TV customer who doesn't have a high opinion of them either but jeez, I hope we can find some better options for Internet too in the near future. read more

Well, considering our only other option is AT&T who also has not the greatest service, I gotta love paying for service that for weeks we didn't have. Internet goes out daily multiple times and only comes back on for a few minutes before going back out. There's never an answer from customer service except for "we're working on it" So basically, if you want to get robbed of your money paying for a service you most likely will never see, or only see uninterrupted for a day or so, go for charter spectrum. They'll take your money and not give you a dang thing to show about it. read more

The sign out front says Spectrum but I couldn't pick up my modem here, super wack. The lady at the counter says they are spectrum but not...... umm ok. I spoke with Spectrum customer service and the lady though very nice was uninformed because she told me I could go to any location to pick up my modem to set my Internet up. Not a good start so far with Spectrum, Charter, Time warner or whoever they claim to be. read more

I don't think I'd ever let these guys on my property again. From the number of outages due to issues with the connection at the pole, to 2 missed appointments to bury the line in my back yard, to a massive price increase after the first year. Terrible. The 1 star review isn't shocking. I have AT&T now and not a single issue. To be honest I liked the speed better with Charter but not having to talk to them ever again is worth it. read more

Spectrum completely ripped me off. I requested basic cable service and they sent me a self installation package. They sent Apple TV equipment which I did not request. I opened one of the four packages when it occurred to me that it was apple instead of basic cable boxes. They eventually sent the desired equipment but refused to take back the apple equipment and charged me in full. Very unfair and I will not use them in the future. Total rip-off. read more

NEVER EVER USE CHARTER COMMUNICATIONS! We have been receiving 3 calls a day for 6 months from them try to get us to upgrade to cable. We have asked them every time to take us off their call list, we have spoken to managers we have filled out the stupid privacy forms and they still continue to call. We would have happily paid for our internet and stayed with them if we didn't have this problem but you know what? we are just fine cancelling ALL services and going to a different company. Harassment is not a good marketing strategy! read more

Wait time is almost an hour to speak to someone here and the customer service reps are incredibly rude. Their service regularly goes out and they don't do anything to compensate when it comes to the bill. Unfortunately I have no other options and I have to keep their service because I'm working from home during to covid. read more

Horrible! The internet never is so slow, even though we are paying for the highest they have. I tried to watch the fight on paper view! I bought it and it wouldn't let me view it. I spent 50 mins on the phone with them. I kept getting transferred. Ruined my night. read more

Spectrum has some of the worst service I have ever seen. I have dealing with the sound and video cutting in and out for a month. Everytime I call to get this issue resolved they send out a service tech to diagnose the issue. Each time I'm told it's an issue on the outside feeder. That a maintenance tech must work on it. Then maintenance techs come out and close the ticket as no trouble found. How many trips do it take to realize the issue isn't fixed? If I had the option to choose a different cable company I would. Not worth using them. read more

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I came here to switch names on my account when my roommate moved out. They told me that if the roommate doesn't turn in the modem, then I have to pay for it. One of the employees Felicia basically yelled at me, and Velma told us it was all our fault. read more

It's sad that new customers get better packages then current customers get. My package is about up. Charter wants to raise my bill by $40. I looked online and new customers can get my same package plus higher internet speed then me for cheaper then what I am paying now!!! You would think that they would want to keep their current customers by giving them a good deal. But sadly that's not the cases. Looking for a new service!!!! read more

Just because they call themselves Spectrum now does not mean they have improved. Horrible horrible "service" and we are left with nothing but a tangled mess of wires and almost no service. PLUS, now we have to either get our previous providers for a service call to reinstall what Spectrum tore out, or we have to find a whole new provider. I wish I had checked their current reputation on yelp before I got suckered in! read more

If I could give NO STARS I would!! They put an accidental seasonal disconnect on my phones and now can't get them back up and running. My business has been without service for two days!! I've requests a supervisor call on several occasions now and still no call!! Charter!! read more

This company allows their internal problems as well as internal policy's to be well known to their customers and puts us in the middle of administration issues we shouldn't be burdened with or even have knowledge of. ISSUE: All of my services were out when I arrived home. After several trouble shooting attempts I looked at the pole and the line had been disconnected from tree trimers sent by the electric company. I could visually see the issue causing my outage. I called Customer Service who in a 7 day period tried 6 times to create service tickets with detailed information even calling it a "hazardous situation" to pets and people yet the dispatch team continued to close out the request for a line man to arrive. The Customer Service people were real quick to blame the dispatch team and read notes back to me the reasons for the multiple tickets being closed out as "resolved". Dispatch didn't believe the "hazardous" comments on the tickets and put in writing CS could have written the ticket better and chosen a "better" code to classify the ticket. I explained to the CS person did he realize by Dispatch closing out the tickets explaining in writing this was not a "hazardous" situation in their opinion/issue resolved this was now gross-negligence on their part if someone got hurt? The CS person then said he hoped anyone at the dispatch site with "common sense" would act on this and that I was at the mercy of "internal process" he apologized for. To date no one has arrived to put the cable back up. In summary, avoid this company. If the services never faultier then lucky you. If they fail... even when they can't provide the services you are paying for they expect you to either keep calling CS or better yet just go away...put up and shut up...and make it real easy to cancel while a cable wire still dangles in the yard for I guess eternity ....really??? read more

Charter is full of bull and over priced for the channels that you are given. You offer services for 29.99 each as a promotional pack but start adding Extra crap. The HD boxes, DVR box, modem for internet, news local channels 7.50 and additional stuff for a tier 2 with 2 extra channels 12.00. The sales rep quoting different prices from the customer service rep and the poor supervisor in duty just a lazy you know what on the night shift. I only had service 5 days and get a bill for 177.00 I will be in route first thing in the morning to drop your stuff off. The price of just basic cable is 127.00 plus tax no premium channels add for first time customers then the rep keep going back about a promotional I had to be extra gentle and tell her not to mention anything else to me about a promo!! The only reason I chose a star was to post this review not because of the services. read more

I have never dealt with a company that cares so little about customer service. Not only do they not keep your appointment made over a week in advance, change the appointment without notifying you, and then cancel the appointment without telling you ... but then when you call in to find out what is going on ... they transfer you a minimum of 3 times and act like it's all your fault. I asked for a manager after dealing with one rude agent, what a joke ... he was patronizing and condescending. He told me, "the service installation was never scheduled on (DATE)" ... basically calling me a liar! After days of calls to them trying to get the issue resolved, I reached someone that said the issue was caused by the staff in the store setting up the service transfer incorrectly. Keep in mind at least 6-7 other employees had looked at our account before this "error" was found. Good grief! Unfortunately, this is the only provider I can use in the facility where my grandmother lives ... because, if I had a choice I would NEVER use Charter again after this HORRIFIC EXPERIENCE. Hey Charter, how about getting some staff that are knowledgeable...and, maybe even FRIENDLY... at minimum you should consider some TRAINING for your staff because they are incompetent and rude. read more

I rarely ever leave reviews, especially not negative ones....BUT, as I'm canceling my Charter service, I see a very common theme here and hope to maybe spare others some pain. I was excited to get cable 2 years ago (yes, I tried to make it work for 2 years!). I thought "I'll get clear reception, no outages in the rain...." But, NOPE. I had the tiling and all sorts of glitches throughout the 2 years. I would pay for OnDemand movies, and then they would tile, freeze frame, jump around. It was horrible. I had them come out 2-3 times to no avail. And, everyone is right. Their prices after the introduction period are steep (not unusual for prices to go up after promotions, but they really do STAB you with hefty fees from nowhere.) went from around $100/month to over $200. They don't care if you cancel or are unhappy. If they have an outage for hours that costs you money (by using alternate internet for work), they don't offer any refunds, discounts or perks. And, even if you schedule a service appointment BEFORE one of their outages, they may cancel your appointment and NOT let you reschedule for days. It really was nonsensical. I get that you might cancel my appointment IF I made the appointment BECAUSE of a mass outage, but when I made it before the outage and it was completely unrelated? Unfortunately, on top of my spotty service, the outages and issues got worse after their recent merger. So, unless Charter decides to actually start caring about service, I can't recommend them at all. I really did try...but, it's back to satellite for me. read more

Worst customer service and products offered. Have given this company two tries and will NEVER, EVER, try them again. Internet is slow and TV is behind the times with regard to recording and reliability. read more

If I could leave zero or negative stars I would. I appalls me that the we moved into a sub division that has charter at a house 2 houses down, but none at our house as indicated by their website for the Highland Orchard Dr area in Fort Worth. In March, signs went up for construction and a box was installed in our front yard. Four months later, still no internet service. When we called, we were given a construction number that we called without an answer, but left a message and was told they would call us back. 3-4 weeks later NO CALL BACK. Called charter again, and the lady couldn't find an ETA for service. This greatly affects us as one of us works from home and needs internet access for work. It appalls me that NO ONE at Charter knows what is going on, has a scheduled time frame for future expansion, or when service is going live. read more

This company doesn't even deserve one stare the customer service is the worst I've ever dealt with. I have been having cable issues for 4 months and it's still not resolved and billing said they'll only reimburse me $4 for 4 months!!! They dismiss how many times you call in and don't care about resolving it with all the information you provide. They blamed it being an electrical issue (which I even had that checked) Been in customer service for 9 years and would never treat a customer the way they treat me. I'm about to cancel service just on the fact how BAD their customer service is. read more

Worst customer service I have ever dealt with, I would rather go without tv and Internet than ever pay another dime to this company.

Charter called today to close BBB complaint for the cable they stuffed under my fence without telling me 5 months ago, if it was hung on the fence or moveable it would have been no problem. Informed them the cable was still there. Charter contractor showed up 2 hours later and pulled the cable through my fence at both ends to remove it, they had cut both ends Friday on the other side of the fence and left it there for me to deal with it at least one more weekend. Thur the construction crew had showed up and destroyed my back yard because the people behind me had drained their green pool in my backyard again through the same fence so it was a swamp and mud hole again. Found out the whole reason my yard was targeted for this Charter cable terror was their chart shows the hookup pedestal in my yard. Told them over the last 23 years at least 50 times the pedestal is in the yard behind me could they update their chart when they show up at my door, at least this last group that showed up said no and didn't lie to me. Leaving the cable in place was a good one. Have to give them credit for that. But they still get a one, zero is not an option.. read more