Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

Been using their cable internet for 28 years. When there is an outage, i can call to see if it is…read morethe neighborhood, or just my system,. If it is just my system they help me on phone or come out. Their speed is great and keeps increasing without changing rates

Giovanni Was extremely helpful and knowledgeable helping me…read moreget my son a new phone. He stayed with me to help with the process. He was sure I was taken care of. Excellent customer service. Thank you The date was April 4th 2025

The "promotional period" expired on my Spectrum internet service & my bill increased. Of course,…read morenot pleased, yet this is common, I called them about it. I'm amazed on how they do not care about it or me as a customer. I initially spoke with customer service at 855.860.9068, & they were kind. Yet, didn't really care if I was dissatisfied & didn't want to negotiate with me saying I was going to leave. She was very pleasant, though not very concerned that I was going to leave. In a last ditch effort, I tried calling the "Retention" Department, & found the ph # 833.267.6094 via google. I did this because it is a pain to switch providers & hoped to have some empathy & to work something out. The rep, whom said she was a billing expert, was somewhat short, though also pleasant in telling me that Spectrum did away with the retention department in 2024. I said that I wasn't pleased, & that I was considering to leave, & she said "you do what you have to do...". All this to say is Spectrum doesn't seem to care for retaining customers. There's so much competition & offerings of better rates (though they all do the "promotional period" shuffle. I not satisfied with this at all. I believe customers should come first, but in my interactions described here I felt as if Spectrum has given its reps autonomy in responding to customers in a way that's not very empathetic. It's like "take it or leave it" attitude. Well, I'm definitely switching from Spectrum. I hope they have a mature marketing department with a solid social listening discipline, & they catch complaints like this. Customers should be valued & accommodated.

Tried the 30 day trial period with Spectrum Internet. Didn't like it and returned equipment on 25th…read moreday. Called and cancelled service as well. Later got billed for $50 and received notices. Called Spectrum and was confirmed that indeed the rep who took order cancellation did not post a credit on account thus $50 outstanding bill. I spent 45 on one call trying to clear. Billing rep came back from wait and then hung up (I could hear him when music stopped). No one bothered to call me back as they know hire to reach me. Called back again and spent another 24 min to request credit to even bill. Am told to look for clearing of account in 4-5 business days. Issue # 97289616 in case anyone from Charter wanted to "take care of me". Overall, ridiculous experience. Lots of time wasted. Not worth a "free trial" as it clearly is not free since I spent more than 2 hours of my time on phone calls. Stay away. It is not carefree trial.

Agent was very helpful. She helped me with no other agent help me. She was more informative gave me…read morewhat I was looking for and I was happy about that.

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

At first Direct TV seemed ok. When I switched to a cheaper cable company and paid the early…read moretermination fee being I was in a 2year contrac. I needed an itemized bill showing that I paid the early termination fee. I looked on my on line account and it wasn't their. I called them several times about it and they said it was there, but it wasn't and I told them this. I told them I would like a final itemized bill sent to my address or email me one. I was told they could not do that. I lost $107.00 reimbursement I was supposed get from the new cable company I went to because or their poor business tactics of not giving me what I needed. I guess I should have stopped the auto pay before I counseled and then they probably would have sent me an itemized bill then pay what I owed on the early termination fee. So much for being a valuable customer.I would not ever choose to go back to direct tv. Your best bet is to go to spectrum or some other company besides them. Very poor customer service and they only do auto pay.

Wow what a joke ! This company does not care about their long term customers at all ! We moved then…read morecalled them to reconnect and were told that the price will go up and now I have to pay $10 if we don't want it removed from our bank autopay. They hung up on us or got "disconnected" never called us back so we called back and another 40 minutes wasted and when we did get to talk again they kept making up extra fees then I got some condensation jerk that lied to us again. I said stop !!! and to just refund our new hook up fee. They do not care about customer service at all. I'm going with Dish ,so much more pleasant to deal with and much better price. My whole church is pulling the plug on direct tv and we are all glad we did .

Frontier has GREAT customer service, and his name is Frank! Frank was prompt to the appointment…read moreand texted me when he was on his way. Frank was personable, knowledgeable and professional. Completely corrected my issue in rapid time. He even texted afterward to ensure all was still working smoothly. FANTASTIC!!! Thank YOU, Frank!!!!!

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before…read morei Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for. When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.