Friendly, knowledgable staff. Great deals on some of the best bikes around not to mention the lifetime service plan which is a great plus! Bought a $3000 mtb, a cruiser for my wife, a little bike for my 7yr old daughter, and even a balance bike for my Little guy and every time they've taken great care of me! I would highly recommend these guys (also bikes direct... Same company) for any bike purchase! Support our local businesses and get a good bike for a good Price! Update: they also do group rides which is awesome if you don't know a lot of people great way to make new friends and be safe out there! read more

I am real, and I have spent money in your shop. A lot. As for looking at my other ratings feel free. I go out of my way to recognize the positive places in person and thank them for their dedication to great service. Feel free to view my purchases there. Stumpy expert, Specialized MTB for my sons, cruisers for my parents, and many parts and services done. Shop used to be stellar make no mistake about it. Otherwise I wouldn't have spent my money there. The reason I haven't called back has more to do with the loss of faith in your shop. Deflecting the feedback based on attacking my credibility speaks more to you than it does me. read more

Very happy with my experience to date. I bought my bike else where so rightfully I had to pay a little higher amount for a full body and bike sizing but at least they were not like several others I approached that were standoffish! The thing is, if I like the service and products I will go back! Chris scheduled my appointment while over at another of their stores and everything was on time. Chris was thorough in his explanation of every step and measurement and they promised to refit until I was satisfied. I happily replaced my seat with a modern version of a split with the correct size for me and my Handle bar stem too. David tuned up my bike for 30 bucks and didn't charge labor for the new parts. I also bought new bottles and cages and am happy with the products. The guys were friendly and thorough. It felt like the old days when you went in and shot the shit at the old barber shop or hardware. I like and need that personal connection. When we are ready to get my wife a bike I will go there 1st and no matter what,Chris is handling the fitting! I just don't have any negative with my experience! I almost forgot to add that I rode the next day and what a difference! I have had this bike for almost a year and have been miserable and uncomfortable, I was ready to sell it! I had a much higher power transfer and my ride was up easily 2 miles an hour with zero discomfort! This makes me happy as I ponied up 2000 bucks for this bike elsewhere! read more

Awesome place to go for anything you need. Staff is very knowledgable and does good work. Little bit on the pricey side but bikes these days usually are. Tune ups are priced really well and I trust my race bike with these guys over anywhere else. Highly recommend. read more

Awesome shop. helpful and knowledgeable staff. I have purchased 7 bikes in total for me and my family. With life time tune-ups that's a great way to save some coin. With them having so many shops around town you can get a new bike from any of the top Bike manufactures. They also provide a certified bike fitting service. Chris really goes the extra mile to make sure you are going to be comfortable on you bike for the long haul. I love this shop and I tell everyone where they should get there new bikes of have there old ones serviced. read more

Purchased a Blackburn Magnetic Trainer from David, took the time to explain the mechanics behind it and how it works. Very pleased with that purchase! Brought my bike in for repairs and a tune up and the job was complete in less than 24 hours! Thank you David and Shawn for excellent service!! I will be telling everyone I know about your shop!!! read more

The only issue I have with Bike Masters is thr brands they carry. That said, the service is awesome!

Went in for tire repair and my free tune. They fixed the tire and forgot to tune it up. Charged me $20. Got home and tire was flat, took it back and they gave me a story bout all the goat heads in Az, they fixed the tire again and charged me again! The tire went flat within 2 days! I fixed the flat 3 month ago and still holding air! read more

These guys are the best. Took care of my wife's flat tire on a Sunday and offered a free tune up, we bought these bikes there last year. Installed a new seat on my bike and tuned it up on Monday. Road this am. Smooth as glass. I work in retail and an encouraging word can go a long way. Thx again guys!!!! read more

Great experience. Starting to bike again but wanted to be sure if I old bike Was more than enough to get me back into it. They checked it out for free made sure everything worked great. Went back to grab a few other things just because they made sure I got what I need instead of try to sell me everything in the store. Going back here when I get a new bike! read more

Bike Masters appears to be a fine bike store - selling mostly Specialized bikes (hard to go wrong with that). The salespeople I spoke with were helpful and knowledgeable; just didn't knock my socks off. read more

Just picked up my new Specialized Crosstrail, I can't wait to ride it.

Good overall experience so far with these guys. They took care of me and my wife when we purchased a bike for her a few days back. We purchased a bike rack for the back of the car (hitch style) also. It broke immediately, but they are sending in a warranty claim for the piece that broke. read more

Absolutely spot on. I had ideas for a unique amazing gravel bike, and John & Scott made it happen. When talking with John I told him my dream and he kind of shook his head at first and then got super charged up about the project and came up with great recommendations of changes and upgrades to the bike to make it my dream. He did an awesome conversion, to the ultimate gravel bike. I wanted a full suspension gravel bike and they took the Specialized Stumpjumper put drop bars, shifters, narrower tires, cogset, chainring....... The bike is the most comfortable road, MTB and hybrid I have ever ridden. It will go anywhere. I love riding it at every chance I get. And if that wasn't enough, when they ran into an unexpected delay, and I had to leave town (full time Rvers,) instead of me picking it up 2 months later, Scott delivered it to me at our campground. Amazing above and beyond customer service. Thank you John & Scott for making it happen. read more

These guys do an amazing job! I have brought my older (2006) Stumpjumper FSR in for repair and Zach has really put in the extra effort to make sure I am up and running as quick as possible. This is my go to shop! read more

Friendly knowledgeable staff. Good selection and fair prices. Very happy with purchase and services.

Great experience. Although they didn't have the right bike rack at first they found one at the neighbor store.

Sean was awesome. Everyone there is very helpful and even stayed after they were closed to get us taken care of.

I have been in the market for my first true road bike and a replacement for my old Specialized Rock Hopper for the last few months. After taking my time, doing my research and extensive trips to multiple bike shops, I couldn't help but notice the lousy customer service at most of the shops I was going to. The salesman at Landis treated me like an idiot and the salesman at Global Bike couldn't have been any less interested in helping me, even though I made it VERy clear that I was in the market for two bikes. I first went to the sister store of Bike Masters called Bikes Direct and the salesman was very helpful and extremely friendly. Unfortunately, they didn't have the right bike for me. He recommended I travel up the road to check out Bike Masters and check out their selection of Specialized bikes. Needless to say, I'm very glad I made the trip. I made multiple visits to the store before making a final decision and dealt with multiple employees, but every single employee was friendly, knowledgeable and more than willing to help me with my purchase. The selection of bikes and accessories is excellent and the overall store appearance is immaculate and very well put together. No buyers remorse here! I'm extremely happy with my new Specialized Secteur and Hard Rock mountain bike! Thanks guys! read more

The problem with this Bike Masters, is that they can't keep good employees. Last week, I took my bike in because my chain broke after three months use following a major tune up at Bike Masters. They refused to replace the chain and instead tweeked my back derailer and installed the same chain. Well, I just wrecked my bike because my back derailer jammed and the chain broke. I bought three bikes at this Bike Masters within the last three years: mine and two for my kids. I did not recognize the two teenagers who I dealt with, but they were rude and incompetent. read more

I've always gotten good service here, guys were willing to give me a free bike someone had left and another time they changed out a bad pedal pro bono. Helpful folks read more

Couldn't be happier. Staff was friendly and very knowledgeable. They installed a new chain and adjusted my mountain bike quickly and even showed me how to make adjustments in the future. Will definitely be returning when I need work done on my bikes. read more

Paid in full, almost $300 for a new Electra Cruiser for my daughters 11th birthday. I was told I would be called and emailed when the bike arrived today. So far no contact by the store, store is closing soon, and when my wife and I each called at different times throughout the day, it was obvious that we were not a priority. I'm guessing because they already have our money. If they do come through, great, but we're down to the wire. But for me the biggest thing is their vibe, blatant disinterest, and urgency to get off the phone which was evident by their short answers, no apologies, and lack of information. Basically, it will be here when it gets here attitude. Nothing frustrates me more than subpar service and communication........except for lack of interest and sympathy. All of these attributes were showcased by Bike Masters in my case. read more

Just purchased a Specialized Riprock for my daughter. Worked with David H. who was very friendly and helpful. Answered all the questions I had and gave me valuable information that I did not even know to ask about. Will be back. Thanks David! read more

The best staff and very knowledgeable. Probably one of the best bike shops around the south valley, for I have been to them all. Highly recommend this place.! read more

I've been in a couple of times and have found the staff generally helpful and friendly. I had to get some Avid brakes bled and they did a great job at as good a price as anyone else. I'll check with them on other things as well. read more

A year ago we purchased mid level mountain bikes for the entire family (4 bikes in total) from Bike Masters in Gilbert. Zach was exceptionally helpful and extremely easy to work with. Over the last year Zach and his team have continued to maintain the excellent level of service, always making time to fit us in when work is needed. After talking to Zach about upgrade options, I decided to upgrade my Specialized 29" Camber Carbon to a top of the line Fox Factory 34 front fork and Specialized carbon rims. The parts were ordered and installed the parts in less than 2 weeks and I could not be happier with the results. While the factory configuration was definitely nice, the new configuration is truly amazing. I am shocked at the difference when riding the bike. I cannot recommend Bike Masters strongly enough. From the original sale a year ago to the upgrade last week, the team at Bike Masters is outstanding to work with and exceptionally skilled at their jobs. Nice work guys! read more

I have been through bike masters several times to buy some soft goods and have always been greeted with a warm welcome with knowledgeable personal working the shop so and I decided on getting a fit on my time trial bike. Dan was very helpful in setting me up in the right position on my TT bike and was engaged and very meticulous throughout the fit. He was patient with me in changing the bike position several times to find the optimal bike position that allowed the most comfort on the saddle while producing the greatest amount of efficiency. It truly seemed that he had my best interest at hand through out the fit and would recommend bike masters ranging from replacing a bike tube to an getting extensive bike fit. read more

Chris at Bike Masters is a true bike pro. Being new to mountain biking, he has done a great job to help me get the right bike, show me the ropes in riding, and spending time to share how to take care and maintain my bike. It's a great shop! read more