I do not usually take the time to write reviews, but in this case I felt it was absolutely warranted. I contacted the shop after my 2021 Turbo Levo, with only 500 miles on it, suffered a motor failure. From the start, Michael was extremely helpful. He took the time to walk through the error codes with me over the phone to make sure the diagnosis was accurate, and once we confirmed the issue, he got me in the very same day. Although the bike was out of warranty, Michael and Specialized recognized that a motor failure at such low mileage was premature. They stepped up and offered a goodwill credit to help offset the cost of a full motor replacement. That gesture meant a lot and says a great deal about both the shop and the brand. It showed me that Specialized stands behind its products and that this shop stands behind its customers. Michael took excellent care of both the bike and the entire repair process. I just finished a shakedown ride through Tecolote Canyon, including the climb back out, and the bike felt absolutely brand new. I live in San Diego, and the drive to Carlsbad is not exactly convenient, especially with traffic, but after this experience I can say without hesitation that I will continue making the trip. The level of service, professionalism, and care I received made me a loyal customer. Thank you to Michael and to Specialized for doing right by both the bike and the rider. read more

My mother has been a loyal Specialized customer for years, and the recent recall of her Turbo Como SL was extremely disappointing. While I appreciate that Specialized addressed a serious safety issue, the way the recall was handled left us frustrated. The recalled bike posed a risk of serious injury or death through no fault of the customer. Despite this, my mother was required to pay approximately $1,750 to receive a replacement Turbo Vado because there was no comparable replacement option available. It is difficult to understand why customers should have to spend thousands of dollars to replace a two-year-old bike that was recalled due to a manufacturing defect. The process was also slow and lacked clear communication. During the delay, the color she originally wanted sold out, leaving her with fewer choices. Between the unexpected cost, uncertainty, and limited options, the overall experience did not reflect the level of customer service we expected from a company with Specialized's reputation. We have always believed Specialized stood behind its products, which is why this experience was so disappointing. I hope the company reevaluates how it supports customers affected by major safety recalls so that loyal customers are not left bearing the financial burden of a defect that was beyond their control. read more

Thought I would stop in after having lunch in the same complex with my wife, just needed some tire sealant. FWIW, I've spent over a decade in the cycling industry, and used to race bikes professionally. Walked into the shop, two employees behind the counter--one on a computer facing the shop floor/me, another talking to the single customer in the shop. I stood there for a few minutes, didn't get any sort of eye contact or acknowledgement from either employee, no "be right with you", to the point where it got a little weird. Took a quick browse around the shop (not worried about losing my plane "in line" since the store was empty) then came back to wait again at the counter for several more minutes. My extremely kind & patient wife tells me--this is weird--and I tell her yes, let's go. Both employees have to hear this conversation, the shop is basically silent, we're standing a few feet away. Computer guy doesn't even look up. Walked out the store, still not a word. I know the cycling industry has a reputation for gatekeeping, and being condescending, rude, etc., etc., but I really had never experienced anything like this before. It should not be tolerated. On a positive note, there are several good, local, family owned shops that are kind & helpful. I would suggest seeking them out instead. read more

Great customer service! Very attentive staff, thank you! Not sure why yelp requires at least 85 characters to leave a review

Amazing support and very welcoming and knowledgeable staff. Great shop to purchase and maintain your Specialized product!

To Everyone at Specialized La Costa: Since you opened your doors you have exceeded my expectations. You have fit me in for installs of new upgrades when you barely had time in your schedule. You have given me tips and recommendations that have been invaluable. Your "service ethic" and great attitude excels over any shop I have ever been to. Thanks for doing what you do and never change! You've perfectly defined what customer service in the bike industry is supposed to be about. My bike would never be the over-the-top amazing machine that it is today without your love! Thanks again! Mickey B. read more

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On a 50+ mile bike ride, stopped for caffeine at Starbucks. After finishing my beverage, I hopped onto my bike to ride towards the coast on La Costa. Heard a few clicks, crank wouldn't spin, and saw what happened - my chain got sucked into the crank. Tried getting chain back out but with severely limited mechanical skills and not wanting to scratch my frame to death, I went to Google map and searched for bike stores. Super fortunate that Specialized Carlsbad was a 5 minute walk away! So I walked my bike there and asked for help. Without hesitation, the girl manning the front started working on the chain, and popped it out in 20 seconds. I was super impressed! Then, without prompting, she said "let me get one of my mechanics to check out the limit screws. They're busy but we'll see what they can do." 30 seconds later, a mechanic comes out from the back. I explain the situation, and he immediately puts my bike on a rack, examines the shifting, the chain stop that's supposed to stop the chain from dropping, and diagnoses that the person who built my bike must have lost the original chainstop hex key bolt, and substituted with philips head bolt. Nonetheless, tightened the bolt as much as possible and suggested a couple stores where I get a proper replacement bolt, handed me my bike, and said "have a nice day." I call that great service! I was about to ask "how much" and the girl jokingly said "that'll cost you $100!" A big smile, and another "have a nice day." If I'm looking for a Specialized bike, I'll definitely be back! read more

Excellent local bike shop. I've been riding 5 plus decades. The shop passes all the metrics: dependable, professional and honest communications. Easy to approach on the phone text or walk in. The good folks at the Specialized shop just performed a total upgrade to my drivetrain top to bottom. The shop doesn't cut corners and shows genuine appreciation of the customers needs. Finally, I'd be remiss if I didn't commend and thank Parker for the excellent work on my Roubaix Pro drivetrain upgrade! To the entire Specialized Carlsbad team my deepest gratitude for a job well done! read more

My favorite bike shop in town!! This shop is a great addition to the Beacon. The staff is incredibly knowledgeable and friendly. Their selection of bikes and accessories is pretty impressive. I had a minor bike repair and they were more than happy to assist. Highly recommend this shop for top-notch service and expertise! I give 5 stars! read more

Only want to work on bikes 2-3 years or newer. Won't repair, only suggest replacing anything older. Extremely high end bike shop that only suggests replacing all the parts instead of fixing it because charging customer more is easier, faster and more profitable for them. Don't buy a Specialized, buy a Trek instead. If you have a Specialized older than 3 years, take it to Zombie Bikes. That guy is a great dude and genius with bikes read more

I can't say enough great things about this bike shop! I stopped in this morning (I'm kind of a newish rider) and the staff was super welcoming, knowledgeable, and one thing that I noticed was they are all very passionate about cycling. They took the time to understand my needs and guided me the best options. Their selection of bikes and accessories is really impressive--everything from high-performance road bikes to commuter essentials. They had a lot of nice riding clothing too! What really sets this place apart is the sense of community they foster. They host weekly group rides and workshops, making it more than just a shop--it's a hub for local cyclists. I'm planning on going on a ride with the crew soon! If you're looking for excellent customer service, quality products, and an overall great experience, this is the place to go. Highly recommend! read more

Absolute professionals at Specialized. Specifically Michael M. and crew at work provided fast excellent service on the spot. They helped me mount a stubborn tubeless tire on my wide rims and they were able to do it quick. Yeah they have the most amazing bikes around but it's the people who work here that makes things go round. - Brian read more

I was looking to upgrade my mountain bike to a new stumpjumper. I've been riding bikes my whole life but I'm certainly not an expert and there's a lot I don't know especially because my riding history has been more focused on road cycling rather than mountain biking. I went into specialized hoping to gain some insight on which mountain bike may be a good fit for me. The shop was not packed but nobody seemed to want to help me. When I asked my novice mountain bike questions the responses I would get from the service manager Michael were condescending and unhelpful. I'd always heard of the stereotypical snobby bike mechanic experience, but fortunately hadn't experienced it until this shop. The shop does have a nice selection of new Specialized bikes but that was the only plus. Needless to say I left and purchased my new stump jumper from UC Cyclery in La Jolla. read more

Cannot in good conscience recommend this shop. Terrible service and incompetent mechanics. Have been dealing with a noisy brake issue on a brand new gravel bike from them for months and they still have not resolved or fixed the issue. Ill be taking my bike to cadence cyclery from here on out steer clear of this place read more

I called in to have my bike serviced and they were very friendly on the phone. I brought my road bike in due to issues with the shifters. The shop was clean and easy to access. I dropped my bike off on Sunday afternoon and it was ready by Monday. Very reasonable price and friendly staff. Thanks for the help I will be back for all my service needs. read more

Review is for this particular shop rather than the Specialized brand, they make a good product. As for the shop, a consumer shouldn't have to try so hard to spend a few thousand dollars. Awful salesperson, grumpy and off-putting. Still tried to buy two bikes. Told would arrive next week, they didn't, kept checking and kept getting nothing more than "in transit." No thanks. If it's this hard to buy from them what's it going to be like if there's a problem or need service. Went elsewhere and bought a different brand. Again the Specialized brand is good but not good enough to put up with lousy service. read more

As another reviewer posted about, Michael is terrible (condescending and unhelpful sounds familiar John M - I feel you). If you walk in and you're unlucky enough to have Michael *help* you, just leave and come back another day. Better yet, shop elsewhere like I did. So disappointed in my local Carlsbad retailer. read more

The best bike store ever!!! They were the most helpful and patient with my particular needs. I am handicapped and can't walk but I can ride a bike it's getting on and off is my problem. They fixed my new bike to work for me. I can't say enough about the store. Jasmine was my sales helper but everyone is super nice. Couldn't be happier, go check them out. read more

Dropped in one day to see what they had and the sales person, jasmine was there to help in any way. When done we left with a bike for my grandson and I tested their electric bike for adults. We went to every bike shop in the area and no place was as friendly and helpful as this shop. And we test ride other bikes and none compared. Came back and bought my electric bike. It's so nice! Easy height for step thru. Recommend whole hearty. read more

Great place to fix your bikes. They did an awesome job fixing my bikes I highly recommend them

I took my Specialized bike to them today to take a look at some shipping damage from shipping my bike to Carlsbad. They dropped what they were doing, put my bike on the rack and repaired the damage in 15 minutes. They charged me nothing. I think they are professional and amazing! read more