So disappointing that the San Marcos location should close recently. Firstly disappointment that the Vista branch should close Initally a couple of years agao and now San Marcos !! Could look after every need and now only Temecula and Pacific Beach which is too far and a real inconvenience for parts / repair ! read more

We went to look at bikes for my son's 5th birthday. It's going to be a surprise. To our surprise, the bike and color he wanted was on display at Bicycle Warehouse. We decided to buy it. Every tag on the store on every bike states the included the "ready to ride" set up fee. The bike we wanted said $350 and includes $25 Ready to Ride. I went to look at helmets, Walter was already ringing up my husband. Where he attempted to pull a bait and switch with the tag. He rang it up at $350 PLUS $25 set up fee. When my husband asked to see the tag, he would not show it and then said it was wrong, looked on the official bike site and THEN held up a smaller bar code tag that stated $325. (Not our fault). He was being shady, and then stated "I'll take off $20". This is a $5 difference. It's the principle of the bait and switch tactics. He was quick to take off $20 because he knew he wasn't being honest. He never stated while we were asking questions at the bike at the display that it was actually a different price. He dampened a really fun experience of buying a bike for our son's birthday. We didn't walk out excited by the bike, we walked out feeling gross. We have bikes- he asked that- we could've been repeat customers had he not pulled this. It's a terrible practice and we won't be going back. We didn't buy the helmet- and the only reason we didn't walk out was because the bike my son wanted was there in store; the color is hard to come by. We bought the bike- as you can see on the receipt the bike is $330 with a $25 fee. If all the tags stated (as you can see in the various price points that the RTR fee is INCLUDED) why would the math not math? The Riprock coaster (picture included) 16" was the same price as the 20". We bought the 20". Same tag same price same INCLUDED FEE. It's shame that this was the experience of trying to buy local. read more

Helped me find the stuff I needed and quick! Large selection of parts, ask the friendly staff for help! They had the exact chain I needed.

I purchased two e bikes from Bicycle Warehouse of San Marcos. Walter and his staff are extremely knowable and were able to answere all my questions. The bikes are very well built and are a great value for the price. I am extremely saticefied with my experience. I encourage anyone looking to purchase a new bike to check them out. read more

If you need any repairs on a road bike Go to Trek! I had given this place another chance despite my previous review. On my ride my bikes front brake locked on me. The shifters had been loosened by the mechanic and when moved the brakes would lock. My other bike had a worn through back wheel despite asking for worn components removed. I spent $1k on this place. I want to add as an update that Trek was kind enough to tighten the shifters bike warehouse loosened on my bike for free and helped me get a new tire they replaced on the spot. Bike Warehouse has 3 flaws that respectfully keep it from being a good destination for bike repairs. 1. They don't fix you bike at the store, they ship it to someone else. As a result all changes take a week at best (they had my bike 3 weeks) and you have no communication with the mechanic. 2. They are extremely pricey and the bike warehouse cashier not the mechanic will call often throughout the week to up the price of the repair. Think about this, the repairs are done somewhere else, take twice as long obviously to save money, yet the money saved is not passed on to the customer at all. 3. They do a terrible job. I never in my life had my shifters loosened on a ride before. read more

They charge $125 as a hidden fee to assemble your bike. Not only that but my brake pads fell off once I got home (luckily I was not injured). I was told it would take 4 days to replace brake pads but it's now been two weekends that I haven't been able to use my bike. Way better off going to TREK across the street. read more

I have been to the San Marcos Bicycle warehouse several times and have always been impressed by the staff working there. I took my bike in for service a few months back and because of Covid was told the turnaround time was 3 weeks. I was a little upset ( not at them ) just because I wouldn't be able to ride for so long. I got the call saying my bike was ready in a little less than two weeks. The same time I took my bike in for service, I talked to the employee asking if I needed new tires. I have the gatorskins with about 2,000 miles on them. I was fully prepared for him to say, "yup, you need new tires, I'll add it on." Instead he talked me out of it. Said my tires still had a good 1,000 - 1,500 miles left. How often do you get talked out of spending money at a store? Most recently, I purchased a Knight Rider headlight & taillight set. The headlight stopped charging so I took it in. Without question they handed me a new one. I know that is knight rider with their warranty, but still. I've taken things in for warranty work and had to answer a million questions because the place didn't want to handle it. Everyone at this store has been super friendly and extremely helpful. I'll continue buying gear and having my bike maintenance performed to them. I highly recommend this shop, I can't say I've dealt with more honest and friendly people anywhere. read more

Bicycle Warehouse - I don't have pictures of the shop so here is a picture of my bike. 2015 Giant Defy Advanced. - Bikes Near Me - San Marcos, California

Awesome bike shop stop by here today because I was having an issue with one of my rims. Ivan was able to help me out right away. Definitely will be back. Thank you bicycle warehouse. read more

This is a great bike shop. Went in for first time. Staff was friendly and knowledgeable. Patient and made sure to find the best fit for my bike, which is a brand they don't sell there. Ryan helped me, was courteous. Will go back again again read more

This review is overdue, as it spans a world before & late into a pandemic, & covers 2 locations now that they've recently moved... For anything & everything bicycles, Bicycle Warehouse looks to be a good option & resource. Being happy with my current ride, a carbon hardtail 29er, all of my experiences with Bicycle Warehouse have been service oriented. I ride hard. Things break sometimes. When they have, Bicycle Warehouse San Marcos has fixed it for me, good as new, more than once. My latest incident was taking a gnarly hit to my rear wheel which broke a spoke. To get rolling again, this was my 1st visit to the new San Marcos location, off Las Posas, & visible from the 78. But the very 1st time walking into this new store was a false start. Because it was only a single broken spoke on a wheel, I thought I only needed to bring in the wheel. Since my last service at Bicycle Warehouse, they've changed policy such that the whole bicycle needs to be submitted for service. Not particularly convenient. I might have known about this, but contacting someone here for questions wasn't especially easy either. I tried calling & the chat, but neither was responsive. So, it took a trip here to find out, & then a trip back with the whole bicycle to get service. It took 2 weeks for the service to be completed. I have no gripes about that whatsoever. With the world the way it is right now, that's an expected outcome. Staff here each time was very friendly & helpful. Like my previous services, the repair made my wheel feel good as new. For future service needs, the new Bicycle Warehouse San Marcos location is still an OK option. I'll just know the whole bike has to go. & hopefully it's possible to get a hold of someone for questions next time. Honestly, though, my previous experiences at the old location were better. read more

I would buy here again (2nd purchase in 2 years) Pros: sales staff very knowledgeably Great inventory Clean shop Fair pricing Cons: opens at 11am Ryan was great when I 1st came in to look at my 1st electric assist bike . 2nd day I brought in my wife and Ryan was busy so another gentleman help my wife size a bike (teamwork) she tried 3 different bikes and I tried 2 bikes - It's was really busy at 11am so it was hard getting there attention- after test driving bikes the store had less people - so more attention was available - Next time I will try to come in later in the day. We are super excited to ride! They explained bike features well. All in all it was about 1 1/2 hour from beginning to end. read more

Bicycle Warehouse - Electric Bike - Bikes Near Me - San Marcos, California

The staff is very knowledgeable and do NOT pressure sell you. I would recommend them to anyone. Thanks for the great experience and fast, friendly service. read more

After ordering and assembling my 5 year old's bike, I realized one of the pedals kept coming off no matter what I did. So, instead of throwing the bike out the window, I brought it to Bicycle Warehouse. The problem was quickly diagnosed- the pedal had some cross-threading issues and I needed a new pedal. Easy fix and my kiddo was super happy! Thank you to the two nice employees who quickly fixed his bike and played along with his crazy sticker obsession! I'll be back! read more

So far, all experiences have been positive in general. Very good customer service. Still waiting for my bike, seems excessively long. Will update when bike finally is ready for pickup. read more

Very friendly guys that want to help out fellow cyclists. Quick to make recommendations to other shops if they are backed up or don't have exactly what you're looking for. Will be back for future purchases read more

Thanks Debbie. You were awesome through the process. I'd still buy a bike from bicycle warehouse, but it's not my first choice for service. read more

I would just like to thank the whole team at the bicycle warehhouse they was so helpful I really appréciate good people in society today they were genuine Id go to this business defintly again and for any individuels that require bike matenice team san marcos there the 3 muskateers of august 24 2023 read more

Bicycle Warehouse - Bicycle - Bikes Near Me - San Marcos, California

Ethan provided me with superior customer service over the three weeks I've been visiting this location. I've had ride comfort woes and needed suggestions for a replacement saddle or a replacement bike and Ethan patiently helped me, listening to my needs and responded. I tried out a loaner saddle, got advice on gear and maintenance. Seriously, his service is above and beyond. He helped me select a new bike to better suit my needs. read more

Surprised and not happy. Last year I took my sons mountain bike in to have them do a tune up because he fell off. Needed new shifters, and cable, etc. Got it back and was happy and fine. Hasn't ridden it a lot but one of the shifters needs an adjustment. Called in and no one answers the phone. They have an automated system that is not customer friendly. If you don't leave a message they look up your phone number on caller ID and call back later saying "sorry looks like we missed your call". Anyway, I explained my sons bike needed a minor adjustment, had tuned there last year... he said - well.. if the bike wasn't purchased here we won't work on it. WOW... I guess they should have told me this last year before they worked on it. I guess they have new rules. "Buy with us or ride the bus... to the next shop down the street".... go away. Ok, they got my attention. I'll go away and take my busienss elsewhere. Unfortunately it's my son that suffers because he still can't ride his bike. read more

Bicycle Warehouse - Bikes Near Me - San Marcos, California

Received this Hello Kitty beach cruiser from my son for Mother's Day. It came from Florida in pieces. Gilbert was a great help for putting up with my impatience and going the extra mile. It was worth the wait!! Thank you!! read more

Bicycle Warehouse - Hello Kitty Beach Cruiser Thank you to Gilbert for all your help with this bike. Took longer than expected but worth the wait. - Bikes Near Me - San Marcos, California

My experiences with Bicycle Warehouse over the past several years has been meh. Ok to bad service, limited selections of some items, inaccurte website to store inventory, ridiculous refund and exchange policies, closed on Sunday's (vs Monday's) when I have time to go. Given the options, I just can't see spending another dollar at this shop. read more

We came here to buy a bike for my wife. They took the time to walk her through several different bikes to make sure she got the one that best suited her needs. They probably spent an hour with her. We also ordered a bike rack through their website. A glitch in their system occurred which resulted in a great deal for me. Rather than cancelling my order and telling me the price was wrong, they honored the price and let the order go through. read more

Have never had a bad experience. They have a huge selection of bikes and have never tried to upsell me into a more expensive bike.

Eh, wasn't for me. I'm hard to please though. If you need a new bike? They got em. Alright selection of swag I guess. I struggle to find real bike tech service these days. This place had nothing to offer really. If you're looking for bike parts advice? Don't go here. Yet anyway. Maybe things will clear up. We'll see. FYI, bike bling...they'll hook you up with tech advice. Parts. Nobody else in town is offering what those guys provide. Trek super store is close. But bling is top dogs right now. Real riders and mechanics churning out the good service there, in that regard anyway. Just sayin... read more

Great at selling bikes - terrible at servicing what they sell. Someone stole the rear wheel of my Talon mountain bike and visited the San Marcos shop to have the rear wheel replaced - the price quoted was about the same as the cost of the bike: $650.00! I called the company office twice to see if a lower price to replace the wheel, gears and required parts could be less expensive and received the same very expensive quote. I did have rear wheel replaced by another bike shop - same exact tire, gears and parts, for $185. Nice shop - poor service and poor customer service follow up. :-( read more

Not to long ago, I got a flat tire riding my bycicle to work. So I stopped at this place to see if I could get some help. One of the guys there at the front desk help me out with giving me the right tools. I ended up doing everything (because I'm usually used to fixing any minor issues like this) But I also walked out with a mini tire bump (and I also got 20% off!) especially because they bump I bought was a little high in price. I wasn't sure how to install it but then the same guy (forgot his name) also showed me how to do it and really has helped me for future flat tire issues. Thanks! read more

Bicycle Warehouse - Bikes Near Me - San Marcos, California

Came in to buy tire sealant and ended up having them put in a new valve too. All I had to pay for was the parts and they were very nice and put it all together for free. read more

I will never bike a e-bike from this place again..everything is shipped out, even a simple flat tire fix since they carry no service technicians staff in their locations. Turn around estimates is always 2 to 4 weeks..totally unacceptable for bike commuters! No loaner bike or rental option to cover the possible service gap...They're all about making the sales and customers till you need something done then it all downhill really quick....Never again and will not be referring them to any other e-bike consumers!! read more

Way over priced for simple repairs. Came in for a brake Bleed and they quoted $200. I purchased a 1000 cc of shimano mineral oil new resin brake pads and a brake Bleed kit for less $75. It's not rocket science to fix brakes on a bike, why charge as though it is. read more

Excellent service!! Super friendly and helpful employees. Answered all my questions, gave me good input on the products I was looking at, and I got what I needed. Thanks guys! read more

I just bought a new bike online and needed to make some changes/customizations for safety and comfort so I rode to the store. The staff was super friendly, knowledgeable and had a part I needed and installed it. The insert to raise the handlebars was perfect and they also pumped up the front fork so that the give better matched my weight. In addition, they pointed out a potential defect and/or safety issue with the bike so that I could check with the seller whether it was a defect or a feature. During the short time I waited, I browsed their bicycle selection and liked what I saw! I would highly recommend this store. read more

Great service and fast too. Went in for a bike tuneup - done in a week and very reasonable Highly recommend read more

I had a great experience while visiting Bicycle Warehouse (San Marcos) today...I walked in needing a piece of equipment I couldn't find at other stores. I was given exceptional customer service by Ethan, who BTW sold me my first bike sometime ago. I will definitely visit again when I'm ready to upgrade my bike. read more

I knew I needed a bike for my daily commute, but I wasn't sure where to start since I'm not very knowledgeable with bikes. The Bicycle Warehouse was a great place to go to get a bike, the staff were very knowledgeable and helped me a lot with selections. Brett was very helpful with showing me how to use the functions of the e-bike just the way I wanted so that it wasn't overwhelming to me at first and I could work my way up to the higher speeds. I would definitely recommend to anyone who is looking to purchase a bike. read more

I purchased a 24 x 21 for my Sun elect and found that the tire is too big. Picks up gravel and didn't clear the front fender. So I put a 24 x 195 that was recommended. My question is can the 24 x 2.1 be mounted with a pair of 24 x2.1 on the rear wheels. The rear wheels are only 1: wide. Just looking for a softer ride of about 45lbs. Any suggestions? read more

The best bike shop in town! The service department is truly amazing and extremely helpful.

This is a really nice bike shop. Stopped in and visited with the staff and chatted about bikes for a good 20 minutes. These guys know there stuff! Danny and Louie were great! Knowledgeable and friendly staff will keep me coming back to this shop which is just around the corner from my house. Louie and I walked the shop and he shared info about the Giant MTB line, and after asking me polite questions about my riding style and needs, he recommended the Trance line. It turns out the shop is hosting a demo day tomorrow....so cool! I will head out and see about demoing one of these cool bikes. Thanks for the great service Danny and Louie! I will be back. read more

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For a small shop they had a great selection. Which is also why I leave a poor review. I was looking for a new mountain bike but didn't really know what to get. I'm not an avid rider. I'm not into anything crazy. I ride simple trails and both tiers rarely come off the ground. So why did they recommend the most expensive bike on display in the front of the store?... read more

Ok, I can be a tough customer I know. I check pricing and educate myself before I spend my money on what I think are big purchases. Jesse and Erik were very helpful and let me test out the bikes I was interested in. I've bought 3 bikes from the Bling Boys, and Jackson / Sean were very helpful. The owner kept bringing bikes into the mix I had zero interest in. Jesse never tried to switch my interest to any other bike. He didn't even have the bike at his store, but never tried to land me on something just to make a sale. Good people and I want a Santa Cruz 5010 to call my own. (carbon S build for the wife) I only took one star away because he wouldn't give me a free 4K bike for free. Another Obama lie..... Edit. I added a star to my review. Jesse came through after the sale with a part I needed. Called me to inform me it was at the Escodido store. Great cs. read more

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I bought a bike the day before Christmas for my 6 year old boy. His brother pulled the chain off and got it knotted up. I had trouble getting it back on so I brought it back to the store. The technician fixed the chain but told me the derailer had an issue and since it was clearly my fault he would not be able to fix it at that time. Simple math tells you happy customers become loyal. In this casrle the technician was right - but made a poor decision: The kid already had the disappointment of fetting a new bike Christmas Eve that didnt work- why not just fix it for him ? I am buying a new bike for his twin brother in a couple of weeks. Guess where I won't be getting it from ? read more