I absolutely recommend this business. After looking around at most stores in Oceanside and Carlsbad…read more, My family and I have been in the store twice, and the staff has always been extremely helpful answered all of our questions. My son had his eye on an E bike at the store & finally came in for the purchase. We are 100% satisfied & will definitely be back!!

Good prices - my wife and I originally went in to rent bikes so we could enjoy the open air and…read moreexplore Carlsbad and Oceanside but opted for the golf cart instead. Great customer service, nice cart and competitive pricing. Overall we were super happy and it ended up being much easier to park the cart instead of our car to walk down to/explore the beach via many beach access points along the way.

Had ordered some tubes, one of them was defective, Dan was very responsive and replaced the item…read moreright away. I highly recommend this shop, superb customer service.

Worst experience ever and these owners should know how their customer service is being handled. I…read morereceived an Ernie bike (originally wanted the folding bike but was told they no longer had it) without a battery, notified them same day as it was delivered. I was told multiple time they would send me a battery. Almost two weeks later they are now accusing me of lying. The audacity to say I lost it. Ive saved all the messages of them accusing me of lying. This is no way to treat anyone!! This is the worst customer service! The owners need to know how their customers are being treated!!

I called this shop to see if they had a hard to get part for my Specialized e-bike. The guy I was…read moretalking to said they showed it in stock but couldn't locate it in the shop. He said he was going to check his warehouse and would call me back. A few minutes later, he called and told me he found it and said he would put it behind the register for me. When I went there to get it, we had a nice conversation with the guy behind the counter about bikes and riding in general. All in all, a great experience! As we don't live in the area, I'll probably never be back, but if we did, I would make this my bike shop!

BIG PROPS to this shop. Its been refreshing to interact with down to earth staff…read more Lead Mech Adam is a hard worker and knows his stuff. Steve the manager helped get my bike ready the night before a race. He beat me but I might of had more fun. SUPPORT YOUR LOCAL BIKE SHOP.

I love this place. I bought my first Ebike from them in 2021. It got stolen so I bought a cool…read morelooking red Kabbit from them about 2 months later. Cool looking bike with tons of little issues. It always had a flat, so I learned to change those . And I think i was in the shop once a month getting new breaks. So, I got a chance to get to know a few of the guys. Rob, who is a really chill swarthy young man in his early to mid twenties. This young man named Mark who was a extremely friendly young Mexican man who has moved on to becoming an Emt i believe. Any repair big or small they have completed ASAP, they're always professional and friendly to everyone who walks into those doors. And they are great with communication and calling. With my current Ebike, because the kabbit had a wiring issue and had a little fire, UNDER MY SEAT‍. I returned to Alan's because I knew id get a fair price for a decent bike. Sure enough Rob hooked me up with the Ava Big Sur, literally the first one they built out the box. I love this bike and I cant say enough good things. Well, there haven't been many problems but 3 big ones. This is to be expected because my bike is my transportation. So 365 this bike is on the road.​ first there was a wiring issue and the owner himself rewired my whole bike (2 year warranty FTW), then this time last year I was having throttle issues so we swapped that out for like 60 bucks, now its the controller which is funny because I told Rob I think the controller needs to be replaced with the throttle (you cant see me but im shaking my fist jk). All these repairs combined the big issue was the wait. If you could imagine suddenly youre walking 7 miles in the rain at 4am to work. But thats not their fault. Sadly they dont have the wearhouse from Indiana Jones so they dont have every part to every bike. I understand this is a long review, but I feel ppl only talk about when theyre mad. Never give flowers. So to Alan's Bike shop, personally, thank you for your years of fantastic service and amazing staff.

There are quite a few bike stores in the area, but Alan's stands out for service and expertise…read more The staff know bikes - as they should! - and are helpful at suggesting fixes for issues. I had a recumbent picker rebuilt here - end to end replacement of nearly everything - and they did a great job. It took a while, mostly because of having to order parts. I would go out of my way to take my bike here, over other local shops.

DONT TRUST THIS COMPANY…read more Bought a Surly Midnight Special from them in July 2025. A $2500 bike and it's already broken to the point that I can't ride it anymore. I contacted them for a refund and they have refused to do anything about it. They also don't let me post a negative review on their site so don't trust their reviews.

Great service they went beyond the call of duty to help me out and I really appreciate it. Jon was…read moreespecially helpful full and kind.

Happy E-Bikes unparalleled service Shout out to Dan and…read moreSteve. I recently purchased two e-bikes, one mountain bike and one recreational for my son to get to school. First, Dan is super-friendly, safety conscious and very affordable. I had shopped around and a friend recommended i check them out and after checking out the stock in the shop (by Bobby Riggs and SDA) I decided to support a local business. I had read a lot of reviews of people buying big box ebikes or online stuff and having nightmares Trying to fix stuff. Lo and behold, My son had an accident (he is fine, thankfully!) and Steve repaired it gratis today! (I couldnt believe they were open, let alone able to fix it on a Sunday!) It actually took longer to drive there than the fix. They were out of the part (steering wheel stem) and he pulled it off of another bike they had in stock! Never met Dan or Steve before this, but so impressed with speed and attention to detail. Btw, the stem did not break in the accident, but I stripped the part where you screw it in afterwards. Totally my fault. I am guessing if I had bought a big box brand, there would have been a cost and significant wait for this type of part/repair. Others can probably inform better there. My son asked me to make this post, he loves his bike, its got leather seats, super -comfy and he said its seems better made than a lot of the ones he sees at his school CCA. So if you are looking for an ebike, highly recommend these guys! Support local! And please say hi!

Roy was awesome. I had a back tire flat and he had it fixed within 20 minutes and charged a very…read morefair price the new tube and labor. If you need a repair for your Ebike, I strongly recommend coming here. Thanks Roy!

This is a great bike shop because the service was amazing and they know exactly what they're…read moretalking about! Highly recommended

Owner is truly a man of character, and you should feel confident in his hands. Mark helped repair a…read morebent rim on my beloved bike that I assumed was gone forever due to how warped it was, but he brought it back to life! I couldn't believe it. Saved me a ton of money not needing a new wheel and I'm riding again! Many good things to note: -Marks expertise is from a lifetime as a rider himself (super cool) -You will learn a lot being there. -Repair was nearly instantaneous bc of his skillset and awesome tools. -He truly embodies the "We ride as one" culture of San Diego biking and is active in the community. Saved as a favorite for me, and you should come here too! Thanks Mark!

I wasn't going to leave a review, my bike needed to come back twice after my initial service, as…read moretheir quality control seems to be a little lacking, but when their employees (owner?) had to make unnecessary, snarky comments, on my way out, I changed my mind on letting others know about my experience. Background: The week before 4th of July, I needed my rear brakes bled on my mountain bike, as I wanted to ride it in the Oceanside bike parade. The local bike shops near me had no availability, likely because the thousands of other riders in the area, also needed some service before the event. I called Omega, which is about a 20 minute drive for me, and they confirmed they could accommodate me. After putting a lot of road miles on my bike last year, I figured there would be some other items needing to be addressed. Regarding the rear brakes, they said they needed to replace the rear caliper, not just bleed the brakes. Omega then messaged me and said the chain was stretched beyond its service specs, and I approved the replacement. Then came a message saying shifters needed to be degreased, and one adjusted. Also, the rear tire was older and they also recommended replacing it. Cool, approved. Then a call saying the rear cassette should be replaced, as the teeth on it were also worn beyond spec. My $65 brake bleed was now a $400 bill, but again, I put thousands of road miles on it last year, and as this was a high end bike when I bought it 15 or 16 years ago, I'm OK with spending some money on it. Fast forward to picking it up a few days later. I didn't bother test riding it in the parking lot, as I trusted they did that, so I took the front tire off and put it in my hatchback. The next day, I go to ride it for the bike parade, and immediately found that while pedaling, it's making all sorts of grinding noise, and the chain is frequently jumping off the front sprocket. Note, I had no drivetrain issues before bringing it in, it shifted well and always stayed in the gear I put it in. The bike parade was a slow, 5mph ride, all of 7 miles round trip, so I dealt with it. After the holiday weekend, I brought it back to Omega, let them know what was going on, and left it with them. They called and let me know one of the front chainrings was worn, and needed to be replaced. OK, odd that this wasn't noticed while they were doing all of the other drivetrain work, but I approved it, and some new grips to replace my original ones that were getting sticky. I picked up the bike, again removed the front wheel to fit it in my car, and brought it home. Right after pickup, the family took a vacation, so while a few weeks passed, zero miles were put on the bike. The day after I got back in town, I go to ride the bike, and it has the exact same issues as it did when I brought it in the last time! I bring it back to Omega, leave it with them, and they message me later in the day that the rear hub was loose, and that there was a broken chain link (again, this was a brand new chain that they installed 7 miles ago, and they were the only one who touched the rear hub with all the work they did). When I went to pickup the bike, there was no apology, and furthermore, Mark, who I believe is the owner, made comments that the chain was very dirty. I reiterated that the bike had literally been ridden 6 or 7 miles on the road since the first service, when it was replaced, so I'm not sure how that would be. The woman who works the counter also had to chime in with some comment about the chain being dirty as I was walking out. I don't even know what that would have to do with anything as they said the issue was a broken link and lose hub! Reading the other below average reviews shows others have dealt with their rudeness as well. As such, I won't be returning, nor can I recommend this shop.