Dropped my bike off for a tuneup, found out it needed quite a few parts, the shop took care of it…read moreand at a good price.

Its great that Poway Bicycle is 2 miles away…read more I took my bike here to get a tune up. The neck of the bike was loose and needed to be tightened up. I also have tubeless tires and needed sealant on my tires, so the guy helping me added that. Everything was pretty fast and easy, I'd come back here if I needed anything else.

Huge shoutout to Chris at CycleQuest! I brought in my son's e-bike expecting a complicated (and…read moreprobably expensive) repair, and Chris couldn't have been more helpful. He took the time to really look things over, explained what was actually going on, and was incredibly honest about the situation instead of trying to upsell or take advantage of it. What really stood out was how generous he was with his time. He walked us through everything, answered all our questions, and made sure we understood the best path forward. Super friendly, knowledgeable, and genuinely cares about helping people rather than just making a quick sale. It's rare to find that level of integrity and service these days. If you need bike repairs or advice, CycleQuest is the place to go. Thanks again, Chris!

Old school bike shop, and that is high praise. They are helpful, honest and have a great selectionread more

Service was terrible. Just left after not getting a single welcome or if I needed help. The…read moreselection of mountain bikes were minimal as well. Pretty big store but going to just take my business elsewhere.

I'm giving them 2 stars because my historical experiences were fantastic, however, I'm reviewing…read morebecause of my most recent situation. I hadn't been back in about a year and dealt with new people. I purchased a new Fuel EX-e from them a couple years ago, and originally had some issues with it which they did a great job of taking care of the issues and making sure I was happy with the bike and my purchase. Because of this I've driven the 40 minutes to that shop if I needed something. I hadn't ridden in a while because of an injury, and when I got back on the bike recently I started experiencing a grinding feeling and noise in the motor while pedaling after the bike warmed up a bit. I immediately took the bike to the shop and was helped by the service manger, Axel, who immediately put my bike on the holder and started inspecting it while I was telling him what the problem was. While I was telling him he started telling me all the things that were wrong with it, like the spokes are too loose, and the derailleur was making noise, etc. After looking at what he found and realizing it was all minor things as the spokes weren't really very loose, and the derailleur was like do to the bike being dirty since I just rode it, I said I wasn't really looking for maintenance at this point as I usually do that myself, and it wasn't related to the issue I was having and wanted to focus on that. He continued to focus on the maintenance items and made an off-hand comment implying that I don't know how to maintain the bike. At that point I was getting frustrated and had to really push to get this back on track, including explaining exactly how to replicate the issue by riding on low, allowing it to warm up, and providing torque as it climbing a hill. I got a call a couple days later telling me they did a bunch of the maintenance items and couldn't replicate the issue with the motor. I asked what they did to replicate it and he said they drove it on high in the parking lot. When I responded that wasn't how I had explained to replicate it, his response was well we don't have mountains here. I got more attitude on the phone so at this point I was done and said I'd pick it up. When I was leaving with the bike the store manager stopped me and mentioned he knew I was frustrated and apologized and asked if there's anything he can do. I said I appreciate you noticing and trying, that I just wanted my bike fixed and to not be talked down to. I told him that it wasn't properly diagnosed and that service didn't even try to replicate the issue. I then explained the problem to him and told him if he wants to keep the bike and take it to a mountain to test I'm game. I got a call the next morning from him and he said he rode it by his house at black mountain that morning and was able to replicate the issue, and described it back to me exactly. Great, I thought we were getting somewhere, but hold on - we weren't. He then proceeded to tell me that he has trust in his service manager and his recommendation is to do a full level 2 maintenance and replace the entire drive train - cassette, sprocket, and chain. I replied that those are the problem, it's clearly a problem with the motor. He said that it needs it anyway, and they don't want to fix the motor only to still have noise in the drive train and I'm not happy. I said the bike doesn't need a drive train, it's not that old, and I've checked the chain recently to make sure it's in spec and it was. Then he went on to say that they'll have to take it off to diagnose the issue anyway. I replied that it sounds like you're trying to sell me something I don't need to cover the cost of your diagnosis. He then said if I don't want to get the new drive train then I can pay their $180/hr fee to diagnose it, which I didn't understand because they made me agree that I would pay a $28 diagnosis fee when I dropped it off. At that point he said if I don't want get the recommend service or pay their $180/hr I could pick up the bike and we could part ways. I got the bike back, I inspected the drive train - the one I've had no issues with - and it's fine. Considering the bike only has 907 miles on it and drive train last 3,000 miles on average, I'm not surprised. I don't recommend this shop anymore, sadly.

This was my first time stepping foot into a bike shop since I was a kid riding around my hometown,…read moreand I couldn't have had a better experience. Dave, Jim, and the entire team at UC Cyclery welcomed me like family and didn't judge my lack of knowledge at all. They let me test ride both the Tarmac and the Roubaix as much as I wanted, and they provided incredible insights based on my body measurements, riding style, and goals. I never felt pressured or rushed to make a decision and I cannot say enough great things about them. If you are looking for a local bike shop, I highly recommend making this your go-to spot!

I live in Carlsbad, so this shop is kind of far for me to go. But it's worth it. They are one of…read morethe best bike shops I have ever dealt with. I bought a bike today, and every employee that I dealt with was smart, helpful, and attentive. While I was there I watched other customers and their interactions. All good. I moved to San Diego County after 40 years in Palo Alto and was a customer of the legendary Palo Alto Bicycles and Wheelsmith stores. Now that I'm older I don't buy as many bikes or put as many miles on them as I once did, but I know a great bike store when I see one, and UC Cyclery is a great bike store.

I love biking. I got my start when I was 3 and I patrolled the sidewalk in front of our laundry…read more I was one with the wind on my Radio Flyer tricycle. Currently I'm riding a Specialized Crosstrail. Love the front shock and 700x38mm tires which help smooth out the bumpy roads. There is something I haven't gotten around to upgrading. My bike pedals have metal spikes to grip the bottom of my shoe. Unfortunately the spikes occasionally pierce my shin when I stop and need to back up on my bike. After an internet search I found Look makes a Geo City pedal which doesn't have spikes and was well reviewed. I found XL Velo was the nearest dealer. Dan at XL Velo didn't have them in stock but could order and install them for me. A couple weeks later I brought my bike to XL Velo and Dan installed them for me. Real nice guy and very knowledgeable about bikes, music, and The Sandman. Pedals are working great. The high quality bearings result in smooth cranking. The new pedals have whacked my shin but the soft rubber just bounced off and no damage was done. I have not had any problems with my shoes slipping. Dan provided excellent service and if I need any further upgrades I wouldn't hesitate to visit XL Velo.

Dan the owner is very knowledgeable and provides great customer service. I purchased a Selle SMP…read moresaddle and XL Velo is an official dealer of Selle SMP. Great saddle sizing process; Sit bone measurement, saddle test and Dan recommends saddle based on your individual cycling needs. Will definitely use XL Velo for future cycling purchases.

Friendly, helpful and provided lots of service related free advice. Great location and…read morecommunication.

I took my old bike in to get refurbished. I was able to communicate with them through email and…read morethey were pretty prompt, not necessarily same day but still pretty good. I had a few questions about getting a trailer hitch for a bike mount so when I went there I asked and they were very open about giving advice.

Purchased a IBIS ripmo from these guys, customed out to my liking…read more Super sweet ride and exceptional deal. I bring it in for regular maintenance and I get my bike back looking brand new and fully maintained. Really happy with the bike and customer service. Charlie, Aaron Todd, Alex are great guys.

Alex was super thorough and explained everything so that I could understand how to choose a bike…read moreand additional accessories that were in my best interest to buy! Definitely worth the investment, I'm very satisfied!

I have to agree with the rest of the one-star reviews regarding service. It appears that the bike…read more"mechanics" there are as incompetent as they come. I brought my Tern HSD in to have the gear hub replaced; a repair that has taken less than two weeks in the past. I took my bike in on May 15 and finally got it back on August 7th; almost three months. It took them three weeks just to figure out what mounting hardware was required to do the repair, and then another three weeks to figure out that it needed a firmware update. To top it off, the let me roll out of the repair bay with two grossly under-inflated tires (one at 22 psi and one at 18 psi for 40 psi tires), knowing that I was going to ride it 25 miles back home. I worked at a bike shop in my teens, and I know that no self-respecting bike shop will let you leave the shop without checking the tire pressure first. These guys are lazy, stupid and untrustworthy.

Buyer beware. Charlie's will gladly sell you accessories and other products like bike racks, but if…read moreyou have a problem as I did when the $800 Thule bike rack they sold to me broke the very first time I used it their response to me was talk to Thule. You bought it and drove off with, its no longer our problem, its yours.