Having been through 2 large mold remediation projects, involved at a significant level including…read moreconsulting with nationally known experts, I know a good deal about mold inspection and remediation at this point. For the 2nd remediation, I used Superior Remediation and I am so glad I did. I had met Chris Duncan a few years previous and was impressed. At that time I had a small water event, and I called Superior Remediation because they are on Toolman Mold Inspection's recommendation list. This was on a weekend. Chris Duncan came out within a few hours. He did exploration and consultation (at no cost). He was very customer oriented, knowledgeable, and diligent. As it turned out, the issue was caught in time and no mold remediation was necessary. I was quite impressed with Chris, so I kept him in mind for any future water mitigation or mold remediation needs. More recently, I called Superior to remediate my home in accordance with a licensed inspector's assessment and remediation protocol. Whereas with the first remediation I had worked with a larger company, I discovered how much better it is to work with a small company, where you interface with the owner throughout the project, and not an employee, who may or may not be very well trained. Chris spent a lot of time talking things through with me and explaining things, and I mean a lot. I was consistently blown away by his knowledge. I learned a lot from him. Chris is diligent about making sure all water damaged and/or moldy materials (plus adjacent materials) are removed, but makes a significant effort to not just tear out areas unnecessarily, and he communicates his rationale to you and makes sure you are in agreement. He went above and beyond, did an excellent job, and is super ethical. One remediation area became quite complex as there were indications of additional hidden mold in a distant location that the inspector couldn't find. It was a tricky enough issue that I hired a nationally known mold assessment expert to help figure out what was going on, but it was Chris who first pointed out a contributing issue and had useful (and correct) insight into what was actually going on. He also attended the meetings with this consultant even though his job is remediation, not assessment. Despite all this, Superior Remediation is not more expensive than other licensed mold remediation companies. I can't recommend them highly enough.

These guys seemed great at first, they were very responsive and were good at explaining things, so…read morewe hired them. After the job started everything changed. On several occasions they said they would show up and didn't and never communicated. We had to have our AC fixed in the process too so the HVAC people were trying to communicate with them as well and also had trouble. They said that the project would take a week and because of them it took 3 weeks and cost us an additional $4k in hotel costs. To top it off, they know NOTHING about fine particle remediation and they didn't even remove all of the mold, leaving visible mold on the wall they were remediating. Removing the mold spores has to be #1 but when the mold breaks down into the fine particles, that is what makes people really sick (and I've been sick for a year). They did fog as I requested, but I specifically paid them to wipe down every surface AFTER fogging and they didn't do that at all even though they told me they did, leaving us to spend 5 days wiping down the house and they didn't remove that charge when I requested it. The only thing they were concerned about was passing the air test, which doesn't tell you everything, and after fogging of course it's going to pass an air test! The point to fogging is to drop all of the particles to the floor so they are out of the air and and can be physically wiped up and removed. They also did over $6k in damage to our house. We knew that the one wall had to be ripped out and that they had to set up critical barriers, but the amount of stables they used in the ceiling and razor blade slashes in the dry wall were completely unnecessary and they did quite a bit of damage to my hard wood floors too. My whole house ended up having to be painted because of there carelessness. Find someone else, these guys talk a good game but don't follow through, know nothing about fine particle remediation, and are awful to work with. The only Shoemaker doctors in Texas were going to try and work with them and wanted to bring them on as part of their team, but after our experience they didn't even extend the invitation to talk about it.

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.

Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

So I have to start this review by saying they did make a major scheduling mistake. HOWEVER this…read morereview is not about that so much as how they made it right. Once they arrived, we mutually agreed that it would be better to the do the vital portion of the services I had requested quickly rather than the full service we had previously agreed upon. And they did do it very quickly. The scheduling snafu would have cost me extra money (there were other workers involved being paid by the hour), except it didn't. That's because Chris not only didn't end up charging me anything for the job, he actually GAVE ME MONEY to make it right. I mean, who does that? He was also profusely apologetic, saying that something like this had never happened before. Given the lengths he went to to make it right, I'm inclined to believe him. They definitely deserve your business!

We had a family tragedy and we live out of state. I called Emergency Cleaning Solutions, and they…read morewere so great. They took charge of the situation, communicated exactly what was happening, and all that for a very fair price. They helped make a terrible situation go as smoothly as possible. Thanks Kelly and Chris.

Our plumber from Kinsey Plumbing Services contacted A-Best for an emergency water damage removal…read moreand restoration due to a flood he caused during a cleanout in our guest bathroom, which also resulted in several adjacent rooms being affected. Although A-Best wasn't able to come out that day on such short notice, they did arrive early the next morning ready to work. With a device, they probed all over our entire home to ensure wherever there was moisture detected, would be quickly dealt with to avoid mold and deterioration. Since buying our home last November, we had new carpets installed and it was hard to watch A-Best slicing it in segments to slip these high-powered fans underneath. They assured us that when the job was complete, it will look like nothing ever happened. I was skeptical, but took their word for it. After four days, A-Best came to retrieve their fans and dehumidifiers to start the process of putting the carpets back together, but there was one area that gave them a bit of trouble. Lacking a certain tool needed, they promised to come back the next day. Ramon did such a great job finalizing the repair and also vacuumed and steam cleaned the carpet back to its former glory. They were right, I can't tell that anything ever happened. Although this entire service was comped by Kinsey Plumbing, I will not hesitate to contact A-Best for their business again. Thanks guys!

Very pleased. Jeff was on time and my carpet looks new and smells fresh. They use cinnamon in the…read morecleaning solution which makes your house smell delicious. Jeff was careful with my furnishings and walls and it was obvious takes pride in his work. I will definitely use them again.

Shawn and his team assisted with a major decluttering project and could not have been more…read morethorough, helpful and professional. They were a pleasure to work with, left things ship-shape and clean, and meeting a former New Englander was a nice bonus. Recommended.

Highly recommended! Shawn was professional, on time, and forthcoming with information that I did…read morenot receive from other vendors. We discussed the services I was requiring, and he was on it once we agreed on the price. Information, efficiency, and turnaround were impeccable. It made my job so much easier, and the work was exceptional! Thank you, Shawn! I highly recommend his services.

I would say I have pretty high standards and JP and his team exceeded them all. I had already…read morereceived a quote from a competitor and while Perfect Carpet Care was more competitive on pricing, it was JP's transparency and lack of scare tactics that won our business. Throughout the entire process JP helped explain, educate and answer every question we had. He was a delight to work with and we appreciated that he always showed up when he said he would and was super responsive throughout the entire process. Timothy did a great job with the repairs and we would definitely use them again. Highly recommend!

Quick call back to provide a quote and schedule service. Great experience over the phoneread more

Ben was amazing - I mean beyond amazing. Called them up Sunday around 5pm cus someone canceled on…read moreme last minute and he came in clutch for me. He was friendly, prompt and even swept the area and left it clean. Amazing personality and just an overall sweet guy.

The Comax team came to my house today to clear out the junk from my carport. They were prompt,…read morefriendly and professional. That junk has been there for years, and it is such a relief to have it gone. They swept up the debris too. I will use them again once I get some of the other junk from my house collected in one spot.