I live in MS. The customer service is HORRENDOUS. As other complaints said, the agents constantly tell different stories and have a "oh well to bad so sad attitude." I was aware there was an update to the billing system or the system in whole rather- but what I wasn't aware of was that my bill due date would change from what it's been the last THREE years. was told this morning there was a change to the billing cycle, after I woke up and my internet was off. My due date has been the same for THREE years. So I called in, after the agent basically had the attitude of "oh well to bad so sad of course", asked the agent, shouldn't customers be notified of the specific changes? She said no LOL. And I work from home so guess what? I was "late for work." Every other month I have to call about not receiving my billing emails, and it's always "oh I'm sorry, looks like the prior agent didn't opt you in." I'll receive them for a month or two, then it's the same scenario. read more

Sparklight,has been down 4 times with the 5th outage, 7+ hrs during peak business hours. My wife works from home. From 6:45 AM to 1:55 internet was down. Had to go to verizon and buy 5G internet to ensure primary internet so my wife could work. Wow? 99.9% Sparklight up time and no customer service, no one to contact only recordings, and no compensation for lost time I paid for, and no heads up or eta's via text. what a laugh!!!!! If there was a better solution I would take it. I ran an IT network for the government for for 39 years with better service and customer notification. Sparklight fails miserably, but who in Star ID has any choice? It's like our politics pick the best of the worst. We did not even get compensation for lack of service which we paid for! Verizon is not the optimal solution, but a primary for my wife to work and sparklight is a backup because you can't count on Sparklight for work. This is foolishness and poor customer service to the max!!! Talk about monopoly. Century link..... A less tenable option or sparklight? Humm? No choice if you work from home. I pay two times the price to ensure internet connectivity......... Anyone else tired of the foolishness???? We should always get what we paid for .... or at least consideration, notification, and conpensation for services NOT RENDERED!!!! read more

They made it right!!!! I was up and running on time! Thank you! Construction team got our new phase all figured out. There was just a serious pause in communication. Thank you again! read more

Customer service is horrible and they don't complete service as they should. We had our internet set up and they ran an orange wire across our yard, we were told they would send someone to bury the line in a week. Here we are two months later with a wire running the whole length of our yard and they won't even try to fix the problem. Use anyone but these guys for your WiFi needs! read more

Ouk was timely and identified my issue with my internet modem. He recommended an upgrade and set up the new modem and made sure all my devices were able to connect to the internet. Thank you for a seamless transition. read more

Stop having outages and stop laying folks off that have been with company for years, guess your executives live well, but my service was out today. I called local office, the Customer Service person I knew for years is no longer there, then I asked for Manager, they said they don't have them local in all places anymore. Poor service and I guess they are having hard time staying in business. read more

If I could give zero stars I would. Unfortunately this is the only WiFi provider in our area, so we have to stick with them, but if you're able to choose, DO NOT CHOOSE SPARK LIGHT. They have increased our monthly payment two times in the last three months. We get e-statements, so every month I open the email, click pay now and I'm done. You can click a "bill breakdown" to review costs, but otherwise it's not the actual invoice. Customer Service says it is my job to login and download the invoice monthly (because they won't just give it to you straight), to check for their price increase notices as that's where they put them. But that is not noted anywhere on the e-statements so we just randomly get charged new amounts every few months. read more

Internet keeps going out. Wish there were other providers out there for my area. I've requested service three times and had to take off work to be here while they try to trouble shoot the problem. Sparklight is an incompetent company. read more

A+, fast speed and good support if there are problems. Thanks. retgtgegfdgdgdfgfretgtgegfdgdgdfgf read more

Horrible service. Initially I asked for a technician to come out and make sure the wifi was set up correctly. They said I didn't need to worry, I could plug the modem in and it should work. Surprise, surprise - it didn't. I tried every coax port in the house with different cables - nothing. So I scheduled an appointment which meant waiting for a week and a half. I was told to expect a phone call 24 hours in advance to verify the appointment. I get the call, the automated voice told me to press "1" to confirm. I press "1". The message repeats... I hit "1" again, the message repeats. I do that five or six times before it hangs up. Of course this is past local business hours so when I try to call back to verify with a human being I'm hung up on again. I call again the morning of the appointment to confirm the technician will show. They say yes. I wait the entire morning - nothing. I call back that afternoon and they them nobody came. Apparently they did, they had the photo of my home to confirm it. They said the tech rang the doorbell and knocked. I'm at a loss, because I was literally home ALL MORNING. I don't know how I wouldn't have heard them at the door. The real kicker is they were supposed to call before they showed up and never did. So now I have to wait another week for another tech to show... We're desperately wanting a different service but of course there are very few options. These services are monopolies, they know you don't have a choice, and they take advantage of it. read more

We have had Sparklight for 5 years now and have had no issues. A whole back we attempted to move to the new TMobile system which was a joke and so frustrating we decided to return to Sparklight. The lady in the business office was very friendly and helpful. read more

Horrible service, I called to get set up for Internet and they had responded saying a technician will be out at this day and time. Two days later I am still waiting. I have left work early to come home and sit and wait for absolutely nothing. The only time I get a response is if I call them first, and it's only to jerk me around because they keep changing days and times for installation and I don't know about it until I call them! This is the worst company. I will be canceling my service and making sure everyone I know never looks at this company for any services. *update: I watched the tech drive by my house, did not stop or even slow down, just for me to call them for an update and they said the tech said we were not home. I took work off early to make sure that I was home when he showed.There was a car parked outside even and he just drove on by. This is the worst service I have ever experienced. read more

Worst internet connection ever. From Calif, Salt lake city, to Colorado Springs, Meridian where I live now has the worst internet and the most interruptions. We have a new router and I have a new latest laptop so I know it's not on our end. Interruption even on my phone. i AM NOT A HAPPY CUSTOMER AND IF I COULD, I WOULD MOVE to a city with updated internet service read more

We just moved to Idaho and got Sparklight. After the initial hook-up, we had some trouble with the speed. They sent someone out to fix the problems. Zack was great at diagnosing the problems and fixing them quickly. He got us set up with the eero app and made sure everything ran smoothly before he left. read more

After frustrations with my other internet provider when it didn't work properly - because they are impossible to call I switched to Sparklight. They were professional, came over within a couple days, did a great install plus helped me set up a mesh network. Their customer service and tech support is very easy to reach and if they are busy the automatic system will call you back so you don't have to listen to horrible distorted music. Their prices are very competitive. read more

I told a rep that I Wanted to discontinue service. I wasn't Told to return equipment or anything, there was no " how can we keep you as a customer or anything... The reason for this is I was being charged 115$ a month for internet only. then they took it upon themselves to charge me 2 months at a time. Sorry but my budget doesn't allow for that I'll be returning my equipment promptly!!! Went with Verizon internet for 35$ a month read more

To Whom It May Concern, The telephone disruption has been solved with Noah taking care of the situation. This wonderful technician from the Boise, ID, office finished up the final steps after we consulted with Jaxon previously. Both are highly recommended. Thank you! read more

I called for an exposed cable which was raised due to roots growing under the ground. I was sure a lawn mower was about to tangle with it. I got a call the next business day by Dean who came right over to review the problem. Dean got right on the repair and spied another suspicious spot which was quickly addressed also. Sparklight's service is very good. read more

Sparklight internet is very expensive ($83/month) for just basic internet. When you cancel your service, Sparklight totally kicks you out of your account. You cannot retrieve past bills or usage which customer service does not tell you. When I called to get past information, I was told I had to come in the office to get printed bills. When I arrived at their office, I was told I can get a copy of the last statement, any other bills would cost $75. Again why couldn't they mention that information when I originally called in. Their customer service has always been terrible!! read more

I cannot express how bad Sparklight is. They never fix problems. They always blame customer hardware. They make you pay for an "great" internet speed but then hide behind them not being able to promise that speed over WiFi. I am up to 5 tech visits, multiple router purchases, and the same lousy, unreliable internet. Techs do not come out for days and leave you waiting for a week to get a fix. This should be illegal and Sparklight should be sued into the ground. read more

If I could vote negative I would. I spent 2 hours on the phone with a rep only to get hung up on. I call back after waiting for them to call me back as they stated they would at the beginning of the call if we got disconnected. strike 1. At no point did they ask me to try another outlet for any of the plugs. I was put on hold while they contacted their support. or so they said. strike 2. Then the lady has the audacity to tell me she wasn't just the same lady I was speaking with. (I work in call center QA. I recognize voices better than faces. plus bitch had the same unique name).... strike 3. She then tells me it's gonna cost me $40 and I have to take time off work so they can come fix it. Now I am a single mother with school aged children and no after school daycare or surviving family to help and they are scheduling the time I am suppose to pick him up. They couldn't offer anything. Thankfully I had three "screwy cord" outlets to try and the last one worked. I did a factory reset to figure out my Wi-Fi name and password. The Reps are just there to upsell products and refuse help. no wonder their ratings are awful. Will be switching immediately. Their "Customer Service" is Not worth shit. read more

This company is rude. dealt with horrible service. on too off that some man in one of their work trucks cut me off on the freeway then slows down, as I proceed to pass him he honks at me and flips me off?! Like what. this company hires low-life people who feel bad for themselves and is mad at the world. And I'm pissed now cause of course the guy in the truck is from a company that I have internet for so of course I'm leaving this review for a warning to others. THE. PEOPLE. ARE. MEAN. HERE. Do better Sparklight and maybe do some driver training. read more

Spark light is definitely more dependable than other internet providers. The price is higher than most but I think it's worth it. I haven't had any big issues. Like most internet companies they may have some little problems but they are taken care of as soon as possible. The speed is way better than Many. read more

These guys win for lousy customer service. Get this....to cancel service you have to return equipment....makes sense. However, there are close to zero options that work for anyone on the planet that has a job! Get these hours for returning equipment. Are you ready? Monday - Friday from 8 am to 1 pm and Wed is 9 am to 1 pm. Now how in the world can someone who uses their service, but not in a town close enough to a drop-off site or office, get there during those times. Absurd. Sure not classy like Xfinity who is open until either 9 or 10PM. Boy, sure not impressed. Do they offer to send out a box to allow shipping? Of course not. read more

Can't express how frustrating it is to deal with a terrible company. Was a customer for 6 years, everything started out great. Service was good no interruptions. Price was always a little high but better than others. Then they switched to streaming and service went downhill. Now I'm sitting here waiting on a tech to pick equipment up so they can't say I didn't turn it in. And they are late for the appointment time again. I am even paying extra for them to pick it up. I'm happy I don't have deal with it anymore after this. read more

SPARKLIGHT..... BEWARE. They hire subcontractors. They create false documentation for service calls then lie when caught red handed with physical evidence. They damage property. They trespass. They create fire hazards that can cause property damage, loss of homes and loss of life. It's all been reported. read more

Very unreliable internet. Drops often. Way slower than advertised, even though we pay for the gig plan. Customer service non-existent. We would not use them if we had any other viable option. read more

Sparklight - Internet Service Providers Near Me - Boise, Idaho

The internet here has gone out constantly for months, we've told Sparklight and they say they are aware of the issue and nothing is ever done about it. Unbelievabble. read more

Our cable and internet is always going out. We need to reboot our box constantly. When watching something on Wi-Fi, the internet is slow or it pauses in the middle of what we are watching. Very irritating, nothing like being stuck in a contact with terrible service. If I cancel I have to pay a cancelation fee which equals the months remaining on contract. read more

We are unable to reach anybody by phone at Sparklight to help assist us in account verification. Tried 4 times to contact them by phone but nothing! There is no customer service but they jack up rates. We will be finding another internet provider. read more

Sparklight is probably better in my area (Nampa ID) than the other ISP companies out here, at least until TDS Fiber gets fully up and running. THAT BEING SAID--- Their customer service support is lackluster at best and downright terrible on average, no one ever knows the reasons for any of the MANY problems we have. My internet has gone down due to outages (for which CS can't ever give me a reason) three times in the past nine days, for hours at a time, not including the small blips that happen that take anywhere from 5 minutes to a couple hours. Overall Sparklight has serious issues, and if it weren't for the fact CenturyLink is just as bad if not worse and TDS Fiber isn't available yet, we'd have switched service providers a long time ago. If I could give a zero out of 5 I would. If you can help it, don't get Sparklight. read more

Anthony R. from the Boise location did great setting up the service. He was professional, knowledgeable and friendly. He walked us through everything he was doing and our Internet is literally 60x faster than century link. Thank you! read more

Warning Warning Warning. Do not use Sparklight for internet. I have Sparklight in two properties. In both properties there seems to be zombie data usage, even though the networks are locked down. One house was allegedly using 90 Gigs a day when it was vacant. VACANT. Upon investigation, we could find no evidence anyone had hacked into our network. If someone did hack in, it was Sparklight's vulnerability, not ours. When we inquired with customer service, Sparklight was alleging it was the Arlo camera. That doesn't use 90 Gigs (it's more like 1 Gig a month.) At the other property I allegedly eat through 700 Gigs in a few days by just watching some streaming TV and teleworking a couple of days a week. I get an annoying email almost every day telling me where I am on usage and alerting me they're charging me $10 more for another 100 Gigs. I do not believe the usage data stats they're sending me for either property, but I cannot prove they're ripping me off. And they won't prove how they're calculating my data usage. My $60 plan is costing me over $100/month. The internet is also noticeably slower than just using my Verizon cell to connect to the internet and it drops out multiple times per week. This is the most annoying internet company I've ever dealt with. Whatever you do, don't use Sparklight. CenturyLink DSL was just as fast, sadly, and WAY cheaper. I'm going back. And I am looking forward to the day when competition puts Sparklight out of business in Idaho. read more

By far the worst internet company I've ever had to be stuck with!!! Absolutely horrifying to have them as a cable provider. The best part is I have no other option in my neighborhood read more

So far VERY SLOW !!! Comcast blew them away at our previous address. We've has better service at flea bag motels.

HORRIBLE!!! Closed our account one July 1st 2020. Called them first of June this year. We sold our home and purchased a new one and didn't need their services any longer. Did everything right to disconnect service. Bill was paid up to date, verified all information. Then they kept services going and billed us for $235!!!! Such bullshit. Now its on our spotless credit!! Ill NEVER RECOMMEND THIS COMPANY Even after YOU APRIL V reached out and 5 emails later, nothing!!! Ive sent 5 emails to the sparklightcares email AND NOTHING. Bunch of bullshit! read more

I have sparklight internet service for a few years now. This is a small business account with a static IP. Since having service with them, I have had my static IP change multiple times. Negatively impact in my line of work. I have gotten constantly mixed messaging on personally owned modems, a fair amount of outages, and even suckered into a contract extension that the sales guy wouldn't happen if I only tried their faster service, along with a price increase that was never supposed to happen. Their phone support is absolutely hit or miss on whether you get someone who wants to do their job. It seems you either get someone who gets after it or you get a potato. The supervisors are totally useless on two occasions I had to talk to them. Onsite techs are consistently amazing on all fronts. Other than that, get ready for poor service, questionable stability, and in my opinion breech of agreements. Shopping for other solution to replace this bad one. read more

So far.... not impressed. Their remote is really difficult to understand or figure out how to really use it. Even my adult son is having trouble and he never has trouble with any remote. Next problem... they're the only company I know of in the Treasure Valley who isn't letting their employees come in and help us. Either they won't set up equipment at all or we, the customer, have to do it ourselves. Oh and I've been charged for HBO and Stars and I'm still not getting it. No bueno people. We need a cable company to come in to this valley to be competitive so we don't have only one choice. read more

Had my service installed on 9-20-23. My technician REECE was great, clean fast install. Stayed until everything was up and running and even programmed my phone to allow mobile control of my service. So far the service is excellent. Thanks read more

I'm including my original review below because it's still accurate, but there's been an interesting development. You can see that Sparklight responded to my review, indicating that they would contact me and research the issue if I provided my information via private message. I did just that, replying to April. It's been over a month, and I've heard nothing. I'm left to assume that her reply was simply a PR move and nothing else, not a sincere attempt to help. That makes this company even worse than I had initially imagined...Here's the original review: I don't think anyone really likes the cable company. :) I use cable only for purposes of high speed internet access. In Boise, there's really no other good choice. Surprisingly, the Sparklight service has been pretty good. I'm not complaining about the connection, the speed, the initial experience with customer service in setting up the account, or the installation. All of that was incredibly good for a cable company. What really gets me is when a company doesn't accept responsibility for something that is clearly their fault. Finger pointing, blame-gaming, these things drive me nuts. In Sparklight's case, they can't get a bill to me before the bill is due. Seriously. Today, December 16, the post office delivered a bill that was due yesterday. Helpful...um, not. This has happened before, and I've called Sparklight. But, of course, it COULDN'T POSSIBLY BE THEIR FAULT. It's the post office. Funny how the post office delivers only their bill late. Everything else is quite prompt, including packages and correspondence from other states. Not that I love the post office, but come on. Really? When it happens more than once and there are no other issues with the post office, it's time to examine your internal methods. But they won't hear of it. They offered me ebill service, which normally I would accept (I didn't know they even offered it until today). But can this company be trusted to send me an email on time? Surely they'll say they did and then blame my email service for not delivering the email on time. Because IT'S NEVER THEIR FAULT. It's never any cable company's fault, don't you know? Suffice it to say that as soon as there is a better alternative to Sparklight, this company will simply be a bad memory. read more