Very hard to run my business when there are constant daily outages. This is becoming more and more of an issue. I will be shopping around for a new provider. read more

I would say some of the worst customer service I've experienced with a company, but that would require me actually speaking to someone live. The internet itself has been alright, but when they upgraded us to the EEVO device (was told it was complimentary at the time so we agreed to it) - I was conveniently locked out of my account and have not been able to log back in since. Turns out, that was because they are charging us additional fees for the EEVO device and a monthly rental fee on top of all that. Have called multiple times, tried the online chat multiple times with not a live customer service agent in site. If you're looking for 'okay' internet, no one to help find a resolution when issues arrive, and hidden additional fees - Sparklight is for you! read more

Buyer beware currently using sparklite if you have other options for internet bypass sparklite they are constantly down constantly jacking up their prices they have been a monopoly for far to long where I'm at now that I have other options sparklite is getting canceled read more

We have had Sparklight internet for a few years and been quite happy with it. However, over the last month anywhere from 3 to 6 times a day, we lose our internet. The modem is still connected, but the internet goes away. It usually only lasts for maybe 30 seconds to 2 minutes, but it is extremely inconvenient as we have several devices we have to reset. Hopefully, this issue goes away soon, or I will be looking elsewhere for our internet service. read more

After they replaced Cable America in my area, the internet has been far, far, far worse. The past two months alone have been filled with micro outages 24/7, every day, with the occasional full outage that often lasts more than and hour. Last night alone I suffered from 10 micro outages and a full outage that lasted a little under 3 hours. If you're luckier than I am and have a choice of provider, pick literally anyone else. At this point, these people should be paying me, cause I'm paying way too much money for a service that doesn't work. read more

Horribel Service! Phone number on website goes to Medicare. When you finally find their number the phone system does not work. Hit 1 for billing but it did nothing. Finally just said "goodbye"? read more

Could give them negative stars. Got diagnosed with Leukemia. Ordered Tv on April 28 it has never worked left April 30 for treatment. Just got back home still doesn't work and they want to charge like 400. called today to cancel the tv and they did but still want 400 for tv that has never worked. The person was rude and ungrateful. read more

Customer service is very limited and have bank hours and no weekends making any large issue a several day orderal. If the online system bounces a payment they will Not notify you and just cut internet. This is the most inconvenient company I have ever had the displeasure to work with. When comparing sparklight to CenturyLink please consider this and make the choice that won't waste an entire weekend of your life and charge you twice. Hope this helps someone more than sparklight helped me. read more

Buffering as many as 3 times per minute during sports events, specially on weekends and of course, at the worse possible time. Our computers lose internet daily for short periods and i would not use this service again. read more

Sparklight - Internet Service Providers Near Me - Boise, Idaho

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Absolutely the worst service of any company I have dealt with in recent memory. How in the world is this company in business. If you have another TV and internet option take it. Do NOT sign up with SparkLight!!! read more

They're definitely the cheapest price in the area, but you get what you pay for... our internet is often spotty and goes out. And the worst of it all that makes me absolutely livid is I have enrolled in auto pay THREE times and three times I have randomly been unenrolled in it without being notified and then been charged late fees for my not paying my bill even though I had enrolled in auto pay! So I've finally just quit trying to use auto pay because it doesn't work and I don't trust them to do it and I'm sick of them charging me fees for it. So unprofessional and infuriating. read more

I got service through spark light a few months ago I was a week late paying my bill they cut off my service I went on and paid my bill current over the phone got a confirmation number my service still isn't on and when I called customer service you can't get a hold of anyone on customer service or online there is no way to get any help on the weekends with the physical actual person and now spark light says my bill is $200 when I call now but I just paid $90 yesterday to bring it current can't resolve the issue customer service sucks / customer support. read more

If it were possible I would give them a negative 5 stars. I added a land line in January 2025. I moved my 86 yr old mother in and needed to have a way for her to call me at work. She doesn't do well with technology. It worked at first, then she couldn't make calls. She could receive calls. 4 technicians later its still doesn't work. I replaced the phone and cord as they instructed. Countless phone calls with the promise of a solution and a call back. To date nothing is resolved. As much as I don't like Quest..... might be my only option. read more

Called sparklight last week. Was promised a 9/29 connection for our business between 8-12. This was guaranteed by the rep on the phone as we discussed the importance of not missing the date to open our business. No one ever showed up and no one ever called, texted, emailed their no show or status. Zero follow up. Now we are inoperable due to their failure to keep their appointment. They would not make it right and come out to connect. They gave me a later date which I explained was unacceptable due to keeping our livelihood down for two additional critical days. We advertised "open to the public on 9/30" bases on their guarantee which, again, they broke and will not correct. When I called, they lied and said they came and called, but were caught in said lie, as we were present at the connection address AND we have an answering service to which they would have left a message, but did not. Do not do business with this company. Their service is horrible and their willingness to make their mistake correct has now fallen on the consumer. Not the first time I've had issues with Sparklight, which is why I left them before. Guess that's my fault for trying them again... read more

Three times today they are gone out. Probably pulling some maintenance issue as it's a holiday but regardless, it is awful and it happens way too often. We feel stuck in Bellville TX with them. Wish someone better would come along. We would switch so fast. read more

They made it right!!!! I was up and running on time! Thank you! Construction team got our new phase all figured out. There was just a serious pause in communication. Thank you again! read more

Well I couldn't imagine that any company could out-do Cableamerica for crappy service but at least they stayed up. Tonight my internet has dropped 12 times and counting!! I'm paying 145 a month for 10 dollar a month quality internet at this point. Their message that they make you listen to when you call is a flat-out insult to every customer they have a stranglehold on since their claim that they're providing me the service that I've come to love and expect from them is pure bull. Their message right after that says they're aware of the outages affecting this entire area, but are they? In fact, I haven't seen a single Cableamerica/Sparklight truck in the area ever since. I think their engineers all quit because they don't want to work on the Titanic. And I doubt this "business manager" April V. is anything more than a bureaucratic auto-reply bot! I swear to god if I get the standard gaslight response from this person (??) saying that they're TRULY SORRY in regards to my review, I'm gonna cancel immediately. I've lost work, I've lost money, my employer is telling me I need to find a solution, I need to move, or I'm FIRED. They better hope like hell neither of the last two happen. You can't live in a town where an essential service is unreliable, and internet is waaaay essential these days! Imagine if your power went out this often?! DISGRACEFUL! Definitely time to check out Verizon or anyone else. UPDATE: Yep. The bot responded and didn't even read. They've updated their outage message to say that it's the entire midwest, which is the whole area they service. Again, don't trust that your experience will be any different. read more

I live in MS. The customer service is HORRENDOUS. As other complaints said, the agents constantly tell different stories and have a "oh well to bad so sad attitude." I was aware there was an update to the billing system or the system in whole rather- but what I wasn't aware of was that my bill due date would change from what it's been the last THREE years. was told this morning there was a change to the billing cycle, after I woke up and my internet was off. My due date has been the same for THREE years. So I called in, after the agent basically had the attitude of "oh well to bad so sad of course", asked the agent, shouldn't customers be notified of the specific changes? She said no LOL. And I work from home so guess what? I was "late for work." Every other month I have to call about not receiving my billing emails, and it's always "oh I'm sorry, looks like the prior agent didn't opt you in." I'll receive them for a month or two, then it's the same scenario. read more

Sparklight,has been down 4 times with the 5th outage, 7+ hrs during peak business hours. My wife works from home. From 6:45 AM to 1:55 internet was down. Had to go to verizon and buy 5G internet to ensure primary internet so my wife could work. Wow? 99.9% Sparklight up time and no customer service, no one to contact only recordings, and no compensation for lost time I paid for, and no heads up or eta's via text. what a laugh!!!!! If there was a better solution I would take it. I ran an IT network for the government for for 39 years with better service and customer notification. Sparklight fails miserably, but who in Star ID has any choice? It's like our politics pick the best of the worst. We did not even get compensation for lack of service which we paid for! Verizon is not the optimal solution, but a primary for my wife to work and sparklight is a backup because you can't count on Sparklight for work. This is foolishness and poor customer service to the max!!! Talk about monopoly. Century link..... A less tenable option or sparklight? Humm? No choice if you work from home. I pay two times the price to ensure internet connectivity......... Anyone else tired of the foolishness???? We should always get what we paid for .... or at least consideration, notification, and conpensation for services NOT RENDERED!!!! read more

Customer service is horrible and they don't complete service as they should. We had our internet set up and they ran an orange wire across our yard, we were told they would send someone to bury the line in a week. Here we are two months later with a wire running the whole length of our yard and they won't even try to fix the problem. Use anyone but these guys for your WiFi needs! read more

Ouk was timely and identified my issue with my internet modem. He recommended an upgrade and set up the new modem and made sure all my devices were able to connect to the internet. Thank you for a seamless transition. read more

Stop having outages and stop laying folks off that have been with company for years, guess your executives live well, but my service was out today. I called local office, the Customer Service person I knew for years is no longer there, then I asked for Manager, they said they don't have them local in all places anymore. Poor service and I guess they are having hard time staying in business. read more

A+, fast speed and good support if there are problems. Thanks. retgtgegfdgdgdfgfretgtgegfdgdgdfgf read more

We have had Sparklight for 5 years now and have had no issues. A whole back we attempted to move to the new TMobile system which was a joke and so frustrating we decided to return to Sparklight. The lady in the business office was very friendly and helpful. read more

Horrible service. Initially I asked for a technician to come out and make sure the wifi was set up correctly. They said I didn't need to worry, I could plug the modem in and it should work. Surprise, surprise - it didn't. I tried every coax port in the house with different cables - nothing. So I scheduled an appointment which meant waiting for a week and a half. I was told to expect a phone call 24 hours in advance to verify the appointment. I get the call, the automated voice told me to press "1" to confirm. I press "1". The message repeats... I hit "1" again, the message repeats. I do that five or six times before it hangs up. Of course this is past local business hours so when I try to call back to verify with a human being I'm hung up on again. I call again the morning of the appointment to confirm the technician will show. They say yes. I wait the entire morning - nothing. I call back that afternoon and they them nobody came. Apparently they did, they had the photo of my home to confirm it. They said the tech rang the doorbell and knocked. I'm at a loss, because I was literally home ALL MORNING. I don't know how I wouldn't have heard them at the door. The real kicker is they were supposed to call before they showed up and never did. So now I have to wait another week for another tech to show... We're desperately wanting a different service but of course there are very few options. These services are monopolies, they know you don't have a choice, and they take advantage of it. read more

Horrible service, I called to get set up for Internet and they had responded saying a technician will be out at this day and time. Two days later I am still waiting. I have left work early to come home and sit and wait for absolutely nothing. The only time I get a response is if I call them first, and it's only to jerk me around because they keep changing days and times for installation and I don't know about it until I call them! This is the worst company. I will be canceling my service and making sure everyone I know never looks at this company for any services. *update: I watched the tech drive by my house, did not stop or even slow down, just for me to call them for an update and they said the tech said we were not home. I took work off early to make sure that I was home when he showed.There was a car parked outside even and he just drove on by. This is the worst service I have ever experienced. read more

Worst internet connection ever. From Calif, Salt lake city, to Colorado Springs, Meridian where I live now has the worst internet and the most interruptions. We have a new router and I have a new latest laptop so I know it's not on our end. Interruption even on my phone. i AM NOT A HAPPY CUSTOMER AND IF I COULD, I WOULD MOVE to a city with updated internet service read more

After frustrations with my other internet provider when it didn't work properly - because they are impossible to call I switched to Sparklight. They were professional, came over within a couple days, did a great install plus helped me set up a mesh network. Their customer service and tech support is very easy to reach and if they are busy the automatic system will call you back so you don't have to listen to horrible distorted music. Their prices are very competitive. read more

To Whom It May Concern, The telephone disruption has been solved with Noah taking care of the situation. This wonderful technician from the Boise, ID, office finished up the final steps after we consulted with Jaxon previously. Both are highly recommended. Thank you! read more

If I could give zero stars I would. Unfortunately this is the only WiFi provider in our area, so we have to stick with them, but if you're able to choose, DO NOT CHOOSE SPARK LIGHT. They have increased our monthly payment two times in the last three months. We get e-statements, so every month I open the email, click pay now and I'm done. You can click a "bill breakdown" to review costs, but otherwise it's not the actual invoice. Customer Service says it is my job to login and download the invoice monthly (because they won't just give it to you straight), to check for their price increase notices as that's where they put them. But that is not noted anywhere on the e-statements so we just randomly get charged new amounts every few months. read more

Internet keeps going out. Wish there were other providers out there for my area. I've requested service three times and had to take off work to be here while they try to trouble shoot the problem. Sparklight is an incompetent company. read more

These guys win for lousy customer service. Get this....to cancel service you have to return equipment....makes sense. However, there are close to zero options that work for anyone on the planet that has a job! Get these hours for returning equipment. Are you ready? Monday - Friday from 8 am to 1 pm and Wed is 9 am to 1 pm. Now how in the world can someone who uses their service, but not in a town close enough to a drop-off site or office, get there during those times. Absurd. Sure not classy like Xfinity who is open until either 9 or 10PM. Boy, sure not impressed. Do they offer to send out a box to allow shipping? Of course not. read more

We just moved to Idaho and got Sparklight. After the initial hook-up, we had some trouble with the speed. They sent someone out to fix the problems. Zack was great at diagnosing the problems and fixing them quickly. He got us set up with the eero app and made sure everything ran smoothly before he left. read more

I cannot express how bad Sparklight is. They never fix problems. They always blame customer hardware. They make you pay for an "great" internet speed but then hide behind them not being able to promise that speed over WiFi. I am up to 5 tech visits, multiple router purchases, and the same lousy, unreliable internet. Techs do not come out for days and leave you waiting for a week to get a fix. This should be illegal and Sparklight should be sued into the ground. read more

I told a rep that I Wanted to discontinue service. I wasn't Told to return equipment or anything, there was no " how can we keep you as a customer or anything... The reason for this is I was being charged 115$ a month for internet only. then they took it upon themselves to charge me 2 months at a time. Sorry but my budget doesn't allow for that I'll be returning my equipment promptly!!! Went with Verizon internet for 35$ a month read more

I called for an exposed cable which was raised due to roots growing under the ground. I was sure a lawn mower was about to tangle with it. I got a call the next business day by Dean who came right over to review the problem. Dean got right on the repair and spied another suspicious spot which was quickly addressed also. Sparklight's service is very good. read more

Sparklight internet is very expensive ($83/month) for just basic internet. When you cancel your service, Sparklight totally kicks you out of your account. You cannot retrieve past bills or usage which customer service does not tell you. When I called to get past information, I was told I had to come in the office to get printed bills. When I arrived at their office, I was told I can get a copy of the last statement, any other bills would cost $75. Again why couldn't they mention that information when I originally called in. Their customer service has always been terrible!! read more

SPARKLIGHT..... BEWARE. They hire subcontractors. They create false documentation for service calls then lie when caught red handed with physical evidence. They damage property. They trespass. They create fire hazards that can cause property damage, loss of homes and loss of life. It's all been reported. read more

Spark light is definitely more dependable than other internet providers. The price is higher than most but I think it's worth it. I haven't had any big issues. Like most internet companies they may have some little problems but they are taken care of as soon as possible. The speed is way better than Many. read more

Can't express how frustrating it is to deal with a terrible company. Was a customer for 6 years, everything started out great. Service was good no interruptions. Price was always a little high but better than others. Then they switched to streaming and service went downhill. Now I'm sitting here waiting on a tech to pick equipment up so they can't say I didn't turn it in. And they are late for the appointment time again. I am even paying extra for them to pick it up. I'm happy I don't have deal with it anymore after this. read more