This company is awful!! Steer clear of these con artists. They will start you out at $60 per month family plan for unlimited data and then you'll start receiving notices that you've exceeded data months later when you're usage is no different from when you first started using their service. At that point, you have no choice but to upgrade to a more expensive plan. My wife made the switch without my knowledge, it went from $60 to $90 bucks a month!! We were with them for 3 years. When I called them for an explanation, they couldn't give me one. I then told them I wanted to cancel and they made no attempt to work with me and try to retain me as a customer. They don't care about their customers. This is the worst internet service provider we have ever had. Centurylink is cheaper and they have way better customer service. Also, I can see why Cable One doesn't have a google business page to allow customers to leave reviews, they'd be out of business by now. read more

I cannot believe the horrible, rude, brainless customer service and the idea that they pushpeople to larger packages or disconnect them because of "overages". I have been with CableOne for two years and only recently started having issues....the manager Carla, had been "working on" a reimbursement for times my internet drops for months (never actually started) but can tell me that I need to pay more because I'm 65gb over on my $90 a month plan (pushed to this package 5 months ago) that I have NEVER been late on!!! The manager, Jessica Noble, literally told me that if I am not willing to move to the $105 plan then I should find another provider!?! Seriously????? read more

I moved to Boise and wondered why so many use satellite. Now I know why. Cable One is far far behind on HD! No weather channel, no MTV or vh1, no paladia, no travel channel hd. No Bloomberg at all. No CNN HLN in hd, just the regular cnn. Coming from Comcast and Time Warner, cableone is like going back in time. I'm going to switch to Dish. read more

I don't know how to rate them a ZERO!?!?!?! They only provide support from 8-5 Mon-Fri. If you need service or changes to your account, you have to be home Mon-Fri 8-5. They didn't waste any time or give us any notice dropping Turner channels from our access and even the guides, but if you want to get service because they suck you can't work a day job. How the EF do they think people pay their overpriced charges? I didn't realize trying to get sports channels I had to upgrade to the $200 a month plan, but oh wait, you have to call them from work. by now the game is over. and another 10 bucks, on top of the $57 for BASIC cable, $10 for the DVR, $10 for the Digital Value pack to see sports. Screw it....Dish here I come. They obviously don't care about customer retention. read more

All around terrible experience. Customer service, unkept promises, technicians who don't show for appointments, poor attitude of phone representatives, inconsistent internet access, etc, etc, etc. Just keeps going and I've only been a customer for 6 months. read more

I have been a loyal Cable One customer since about 2006. I had always been happy with the price and the reliable service. In November of 2016 my step son and I had a falling out and he gave out my wifi password to the neighbors. They subsequently started gaming on my connection moving my average monthly usage from 70M to 3G per month. I was unaware of this as I have been averaging 50M to 70M a month ever since they started the 300M data plan. I got a notice in late December that said it was the 2nd notice. I did not receive the 1st. It was during Christmas time and I had family and guests and I did not realize the severity of the issue and put it off for a couple of weeks. When I called Cable One in early January they gave me the instruction how to change my network name and password to prevent the neighbors from getting on my connection. Unfortunately the January usage had already surpassed the 300M mark. I called customer service to try to explain, and they were unsympathetic but said they would bring the issue to their superior. I asked them to notify me of their decision soon and threatened to go with another provider. I was not happy. They still have not gotten an answer back to me a month later. Shame on you Cable One. I felt that my circumstance was an exception. Since I changed my password and network name in January, my usage is right back where it was before - 70M. There is just a 2 1/2 month bump in my usage right over the holidays. Plus - I never got the 1st notice! read more

Made an appointment to setup service today from 8am-10am never received a call or voice mail. After waiting two hours called customer care, they said they called to confirm the appointment and thus cancel my appointment because I never responded. The customer service rep was going to see if she could get them back out today but could not get a hold of dispatch. After waiting to hear back from dispatch for 15 min customer service hung up on me. Had to call back and cancel service and get a refund. read more

I have had the big city real cable companies, AT&T, Comcast etc. when I moved to Boise in July of 2016 I got installed a cable box I had in the freak'n 90's. Lol. Also their internet boxes SUCK. They are doing an email campaign and tv commercial campaign pretending to help people make the most out of their wireless experience. With likely 80% of the population even in Red Neck Boise has smart tv's, tablets, smart devices of all types, iPads and or Tablets of other kinds, more than one smart phone etc etc etc. cable ones service and equipment are Swap Meet crap so now they are saying unplug the wireless devices that are demanding and be within a few feet of your router. Bull Crap Cable One. You suck so they can blame you instead of their CHEAP CRAP EQUIPMENT! Get with the program! read more

If I could rate no stars I would. Hidden data caps, rude customer service, and the product is horrible, hardly ever works like it should. Worst ISP in town. read more

As a former cable TV technician, I feel obligated to write a review from both sides of the fence. I gave been a cable one customer for almost six years. In that time we have been through 3 HDTV DVR units. Today we recieved #4. It doesn't work The customer service (phone) tech staff are very customer service oriented but not always effective. They will not make you angry. However the service provided overall is not st all worth the monthly cost. We have been told our receiver is bad, our tv is bad, our wiring is not adequate, when it has been infrastructure or a bad cable box. We have spent many $ getting to this point. We have been given refurbished equipment that doesn't hold up. We were just given the "newest" cable box today. It distorts the picture and is going out within 5 hours of hooking it up. This is a Friday. No service until Monday. This would never happen with a different company. There are numerous whom troubleshoot after hours. Terrible tech service with underpar equipment. Great customer service reps whose hands are tied by a company who doesn't care. We are done. read more

If you're somebody looking for a new Internet service provider stay away from Cable One as if it's the most dangerous viral plague on earth. I've been a very loyal customer of cable one for many years until they decided to become crooks. About a year ago they called me to tell me about this great new plan they have that would increase my speeds but keep my monthly cost the same. What they didn't tell me was about their new 300 gigabyte data cap that they had put in place. This was not a big deal at first but now I mainly use Netflix and Hulu Plus for my TV causing me to go over the 300 gigabytes for 3 months. Cable one took it upon themselves to alter my account to a higher gigabyte plan without consulting me at all. I found out about this change when I looked at my bank account and realized that they had automatically withdrawn significantly more money than usual. It more than doubled my payments. This is unacceptable. In my opinion it is very unscrupulous and is downright criminal for a company to do this. If the authorities read this review and the many others out there like it they should consider investigating cable one. Consumers of the Treasure Valley if you value your hard earned money stay away from cable one at all costs. They're nothing but a bunch of thieves. read more

I would give Cable One zero stars if I could. Their website makes it confusing to know what services you are actually signed up for (in fact, I could not find the information anywhere). They raised my bill to $125.00 a month without giving me a good reason why. I called them and told them to give me the cheapest service they have and we will see how it goes. I'm disgusted with them and think they are an unethical business. read more

CableOne is AWFUL. We constantly had problems with our service. They would NEVER remedy the problem. Horrible service!!!

In the middle of moving from Oregon. Contacted CableOne for internet set up. Given a 2 hr time window for install. 1-3pm. I'm sitting at my house unloading boxes . Tech "Travis" calls at 1:17pm leaves no vm. Calls back 2 minutes later 1:19pm. leaves a msg. Because I am unreachable the apt is cancelled on the spot. The vm number left has no call back! What horrible C.S. and paid up front! Getting a credit immediately and my business is going somewhere else. RIDICULOUS read more

If I could give negative stars, it would be a negative ten! The worst customer service ever. Be warned that if you stay home for an appointment, no one will show. Do not attempt the automated 'self help' options, it never works and only delays resolution of the problem. read more

I like the cable and internet service and the recent free upgrade to 100Mbps was great. The biggest issue I have with CableOne is that they discontinued using Gmail servers for my cableone.net email account and went back to some other server. Gmail had an automatic SPAM filter that removed 99% of the BS that I didn't want to see. CableOne has virtually no auto-filtering and really needs to step up their game. read more

Absolute worst! Internet has been down for about a week, get a service appointment. After 3.5 hours of waiting they call when I am in the bathroom, call back and speak to someone in under 5 minutes, it's too late, the technician is already on the next call. All while I had been home the whole time. Never again! read more

Once this was a great place to get internet service but this year something completely different has taken its place. I have had 6 service calls and they still cant find let alone fix the problem I was having. Every time I call because my internet went down again they (The live person, a big plus to me) they did the usual thing remote reset, look at history before scheduling a service call but after a while I just didn't want to waste a part of my day waiting for a technician. Now that there under a new company name I thought maybe things might be better and called tech support the next time my issue cropped up to see if they could do anything to help. However it seems the last thing that was good about this service is but a distant memory. I called after my internet restarted again and the "lady" on the line (which to be far they answered very fast) if only she was helpful. She didn't bother to do anything but confirm my identity and then asked to schedule a service call I said I didn't want one. Then asked why not I said I didn't want to wait around and that they haven't done anything the past, she explained my history of calls with the problem but said there was no record of the half-dozen service calls this year. Convenient, oh well guess I'm going to be shopping for new ISP but more so I people relies that consumers should stand up to Internet Providers that enjoy limited ISP's so consumers have no choice but to use poor, expensive "service" because there's nothing else. Ask your friends in other countries how there internet works and what they pay and then compare. Have a good day/night whenever you read this. read more

We've been with CableOne for twelve years. On the few occasions when we have had outages, the customer service has been awesome! They have even called back to tell us what the problem was and to thank us for the call. Whenever we have updated our equipment, the technicians are thorough and informative. I would caution people that have problems with their internet/cable connections to check their own routers/devices. It is not CableOne's fault that my daughter has weak wifi in her room that is the farthest from our router. We really should get a new router since it is around ten years old. I imagine a homeowner's hardware is the reason for lots of issues that people like to blame on CableOne. We have a second home out of state and CableOne's prices are a bit cheaper than the other company's. Thank goodness. read more

When I turn on the TV and the cable box, it doesn't ever work the first time. I have to turn the TV off and on several times before it catches. Very annoying. Also, the lack of a channel guide is unacceptable. Also, the lack of good channels is also unacceptable. I had MUCH better TV service with a company called Spectrum, which was formerly Time Warner, in Southern California. I wish Spectrum was up here in Boise, I would switch to them in a heartbeat! read more

LMFAO, Cable one is garbage they advertise speeds that they don't even come close to running consistently or even from time to time. Sparklight is the same company with a different name. No one in their right mind would merge with cableone, the customer service is nice if you get someone from the Norfolk office but otherwise no their idiots! I used to have the 100mbps and was getting 60-80mbps then upgraded to the 200mbps but now i receive 110-115mbps. So I ask WTF, even with them coming out and burying my line, checking their work I never see anything close to 200 except for the first month or two I was getting 185-197mbps, when testing, with a 21mbps upload. ACTUALLY since they buried my line my speeds are super inconsistent even though I was told that would help with consistency. Cableone has garbage for modems as well so I'd recommend buying your own. Don't count on their technical support team they are only worried about their own egos and if they send someone to your home you better watch everything they do, if it doesn't look right, it isn't. Beware cableone/sparklight does have the fastest speeds ADVERTISED but not legitimately so weigh your options. Honesty and respect go a long way! Which they do not have. read more

Like most places without Google Fiber, we're stuck with two choices for internet, and neither are that attractive. Cableone's internet service promises great speeds compared to CenturyLink. But, based on months of experience, these speeds are only available when you have no need for them. Want to stream a movie from Netflix for family movie night? Better reschedule family movie night for Sunday morning when there's actually enough bandwidth to watch that movie. 8:00 on a Saturday night? forget it... The other massive downside is that they have data caps. They refuse to acknowledge them as such, but they are there. the Intro plan caps you at 300GB/month. So, if you actually take advantage of that speed (kids at home in the afternoon watching TwitchTV?), you'll run out of data. do that 3 times, and CableOne will force you to upgrade. So, if you actually use your CableOne Internet service like they promote in their obnoxious TV ad campaign, you will get forced onto a higher tier. But, I've also used CenturyLink for many years. No data cap, and for me, its been rock solid reliable, and I always seem to be within 10-15% of the advertised speed. But, that advertised speed is just 20Mb/s, and 600Kb/s upload! Less than a megabit per second upload? That's just terrible. Cableone offers 3Mb/s and 5Mb/s which still sucks, but is far better than Centurylink. The sad truth is the Treasure Valley's internet options are woefully behind the times. There are 3rd world countries with better options that we have. But, neither provider has any incentive to do better; it's a duopoly with no competition, and no other incentive to change. read more

Cable one, now Sparklight, is by FAR the worst company we have ever had to deal with! We recently moved, and only had 2 options for internet providers. We made the wrong choice! Month 1 was fine, we paid $45 for our bill. The next month was ridiculous! I saw our bill had gone up to $86! So, we called to inquire why it had almost doubled. They said we had gone over our plan, and that was $10. She said because of that it had gone up to $65. So they doubled that and charged us $20 instead of $10. So, then we asked why there was an additional $20, and they said they charged us an overage fee of $10. Again that number was also doubled, and they would not take it down. We were told when we signed up that if you go over and need to up your plan in the middle of the billing cycle that it would be $10 with no fee. So we were charged a $20 fee when we were told there would be no fee, and were charged $20 when we were told it would only be $10 to up your bill. THEY ARE CROOKS!! Avoid this company like the plaque. They overcharged us for everything, lied to us, and then did NOTHING to help or fix their error. THEY ARE THE WORST!!! Go with any other company. I have never been so upset with a company in my life, and will be letting EVERYONE I know about this and to avoid this company at all costs! Get it together Sparklight, or you will be out of business before you know it! WORST COMPANY EVER!!! read more

Cable One definitely provides the fastest internet in Boise. I have been a customer on theirs on and off again fur several years. Currently, we were excitedly bumped up to their 100Mb plan automatically. However, what they didn't tell you us that comes with a 300gb data cap. Needless to say, I was HIGHLY disappointed by this. We've hit our "overage warning" 3 times new and are being told if we don't upgrade to a different plan by January, they will either do it fire us our suspend service. This change in policy not only feels completely deceitful, especially too long time customers, but is obviously built to battle people who no longer use cable television service. Since streaming in HD and 5.1 surround uses lots of data, you will hit that cap with little to no effort. I would rather be back on my 50mb plan with no cap. The reason for 3 stars is because they're customer service locally is actually pretty decent. I've never had a bad experience with any of the employees at the office, nor over the phone. They hire his knowledgeable people who are empowered to make decisions, I give them that. I would actually be willing to pay a little more if they removed the cap. I hate betting stronghold into service plans I never agreed to. I hope they see the wrong here, especially too their loyal customers. read more

After what Cable One admitted was a failure on their end, they scrambled to get someone to my house the very next day. It took some bad reviews from me to get it going, but they made things right. Thanks Cable One for stepping up. read more

I understand the premise of keeping costs down with the programs they provide. There are always two sides to a story. But now that I don't receive the car and truck shows I look forward to, and there wasn't a reduction in their price, I am now going to drop their service. read more

Horrible service. Even more horrible then ATT. Called to rescheduled a installation service ahead of time and took off work as well. They never showed up. Now I have to take off Friday again. Haven't even had their service installed yet and already having problems!!! What a joke!!!! read more

I just got off the phone with Colene to either pay 4x as much as I currently am, or to cancel as a customer with Cable ONE. I was really hoping CableOne was not like time warner and Comcast, but it appears I was wrong. You're killing your user base and power-users like myself will continue to NOT recommend CableOne and tell everyone that comes to me to go with a different option. read more

Worst excuse making money hungry company. I am so screwed there is not much to choose from.

Our phone and internet service are not dependable, even though we have had consistent service with other providers. Every time I call in I am given excuses as to why their equipment and service are poor. Today, they actually had the nerve to suggest there is a problem with the wiring in my home instead of their cheap, generic wireless modem. When I pressed the issue I was informed of a $35 fee for a technician to bring me a new modem (likely "refurbished" aka rejected by someone else). If it's the wiring in my home, why did I get good, consistent service from other providers? read more

I used their 50 MB internet, which they advertise as great for gaming. It was not. There were frequent disconnects from their service and when I called to inquire about it, their techs were useless. I switched to Centurylink and am much happier with the reliability of service. read more

Very frustrating and disappointing service. We have to monitor our internet usage each month to avoid exceeding their limits. We use Netflix and Vudu and were notified that are bill was going form $50 to $135 a month and we have no recourse or latitude in our options. I am actively looking to switch to an alternative provider but options are limited for us in Meridian. I will leave the nano-second a reasonably fast alternative becomes available. I have absolutely nothing good to say about this company and their policies. read more

The customer service rep was awesome on the phone; however, my requested service upgrade to add more sports channels didn't happen. I called technical support and they said they couldn't make the change since it wasn't entered into the system and since this upgrade can only happen M-F during business hours I'm out of luck this weekend. My recommendations - open customer service later into evenings and/or on weekends. I'll try again next week. My original request was to delete my home phone account, add the upgraded sports package and schedule a tech out to replace my internet router. read more

As a former CneturyLink customer, I never thought I would dream of the day I'd miss them. Especially when I was getting 12Mg. Since I have had Cable One for the last month I have not been able to stream anything longer than 5-7mins without it buffering. I have called in multiple times and they have now just got to the point that they say that's what to be expected in my area. Not sure what everyone is rejoicing about for service speeds at this point. read more

I've had cable one for years, used to like cable one, now starting to dislike them alot since they changed to digital. I keep them for the high speed cause it works good and its fast. (I've also had it tested to make sure it was 50 mbs, and tested 48). Since they changed to digital not only do the channels suck, but to me it seems like they took more off and you have to call the company to activate the channel. Things I used to watch I cant watch, kinda sucks. read more

Normally I don't write negative comments about any company. I'm the type of consumer that simply cancels a poor service, and that's the end of it. However, I will make an exception because Cable One is truly a horrible company. I had their internet service for about two years. I was told that my usage was unlimited, and was paying for a certain speed, which I never actually got. Then, I started receiving "warning" emails that stated that I was exceeding my usage, and that I would be automatically upgraded and billed for a more expensive package. I switched internet providers, and returned my modem to the Cable One office. I attempted to pay my remaining bill at that time, but was informed that they don't take payments at their office. I tried to pay it online, but since my account was cancelled, I was not able to log in, so I sent them a check. Due to their painfully slow payment process, my check didn't clear until two weeks after I sent it. Then, to top it off, I received a notice today from a collection agency. Not only did Cable One frustrate and price gouge me, they also damaged my credit. If you are searching for an internet provider, I strongly urge you to look elsewhere. Judging by the other comments, I am not alone in my frustration. read more

I have been with CableOne for over three years now. During late summer of 2015 I decided to do without TV (who really needs 150 channels when only 12 would suffice?). That meant I was a cable cutter and would stream the shows/movies I elected to view. Little did I know that there was a data limit, the lowest with CableOne being 300 Gb/month. I then also had family move in with us for a period of three months. Yep, the Gb/month skyrocketed to an average of over 500 Gb/month. Lesson learned. We even made sure that Netflix was set to Standard and not High Def. And ensured we didn't leave the TV on without closing out Netflix or other data using devices. So, the family ultimately left our home in late December and we actually suspended our service with CableOne for a period of 3 months. When we reactivated the service, the first month went to 325 Gb. We again had another family unit live with us, but were cognizant of the Gb usage. CableOne immediately sent us a notice that we had exceeded the 300 Gb/month and would be forcing us to the "average" of the last three months. Little did I know that didn't include the 3 months of which we suspended our account, but went back to the three months our family members were with us during the Fall/Winter of 2015. Calling CableOne a week ago to figure out how I could monitor this was a joke. I had tried in vain to pull up CableOne's data usage monitoring site to no avail. When I spoke to the guy at Tech Support he discovered they had forgot to undo something in their system which would allow that service. He DID say that I shouldn't worry about it as they don't act on "minor infractions" (325 Gb vs. 300 Gbs per month). Once we exceeded the 300 Gb/month, I called again as I was again unable to monitor the data usage as their system would not let me in. I couldn't view ANYTHING under "My Account". This time I spoke with a lady (Larell?) who was not very customer service oriented. She could care less about us and stated we would be forced to the level consistent with our usage from Oct 2015 to present (now 22Apr16), which would now almost double our cost going from $55/month to $105/month. I will start my quest for another provider. Unfortunately, none will have the speeds of CableOne and, as startup companies, I doubt their customer service will be satisfactory. Where has customer service gone? Why do companies have such greed? - I applaud Dustin B. for his math of data usage in this review string against CableOne - I concur with Paul Z. that competition is critical to keep costs and customer service at the proper levels. read more

Everything was fine until I had to disconnect my internet services. I called them twice to make sure they would disconnect it on a specific date only to find that it had been disconnected a week early. It took me 5 phone calls to get it reconnected (2 of the representatives promised to call me back and never did). When I asked why it was disconnected early 3 of the representatives didn't have an answer for me other than sorry. One of them finally told me that when dispatch has extra time in a day they will disconnect someone early since it's convenient for them. So I asked the lady, "What you're saying is that because I scheduled to disconnect ahead of time I have inconvenienced myself?" to which she said, "Unfortunately yes. Most people call to disconnect on the day they move out." So there you have it. Dont schedule ahead. Ridiculous business model that services itself rather than the customer. read more

The internet service is slow and goes out constantly . They are the only wired internet provider in my area and they are over priced and horrible service . When I try to connect via ether net I keep getting the message that that the connect was not detected please reload the page . This is on all websites even theirs . Also they are doing metered internet . I think this is so they can charge even more. I am paying for the fastest internet available and I am not getting the service . read more

Cable ONE service has been frustrating and disappointing. We have been moving our business to a new location and called and filled out paperwork to have our service hooked up at the new office. They lost our paperwork and did not take care of us. We called and they made us fill out stuff again which they then also lost and didn't take care of us. Now finally they say they found the original paperwork but they are unable to speed up anything on our connection date. They think that by just saying "sorry that's our fault" that it's all good but not doing anything to take responsibility and get us taken care of is not all good. So we have been without internet at our business with employees forced to work from home and they are unable to do anything to try to help fix their mistake. Nobody gives a crap if they're sorry when they can't or wont do anything to back that up. "There's nothing we can do" seems to be the only answer their employees have been trained to say. read more