Cancel

    Search

    Sparkletts Water

    1.4 (122 reviews)
    Closed 8:00 am - 9:00 pm

    Request a quote

    You can now request a quote from this business directly from Yelp

    Services - Sparkletts Water

    Water delivery

    Water purification system cleaning and maintenance

    Water purification system installation

    2 More Services

    Water purification system repair

    Salt delivery

    Sparkletts Water Photos

    You might also consider

    Recommended Reviews - Sparkletts Water

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Two cracked bottles

    Since the Sparklets Primo Water merger their phone numbers DO NOT connect to anyone, ringgggggggggggg....it no longer recognizes my account so I cannot reset my password and have no idea when the next delivery might be. I canceled a delivery while I was away (Wednesday regular delivery) only to have 8 bottles delivered that week on Monday. Thankfully I was them on my camera and notified someone to move them. from the new delivery 2 bottles had cracks and leaked in my house, one soaked a couple gallons on the carpet before it was found and the other soaked boxes. Unreachable, non-responsive, EXTRAMELY FRUSTRATING.

    Going in circles.

    When your water isn't delivered (and you can be sure that it won't be with this company), you'll call customer service. You'll wait on hold for 45 minutes, only to be dropped. You'll call back and repeat that cycle a few times. You'll run out of time and try again tomorrow, and the day after. If you eventually get a live rep, you'll be told that they don't have your account on file, or your number is invalid, and so on. Eventually, they will locate your account by, let's say address this time. And you'll be told to hold. The call will drop again. Or you'll be sent to their customer service survey. So you'll resort to the online AI customer service bot, which will send you around in circles endlessly (see screenshot for an example -- or go online and try it yourself). In the mean time the charges for water you never received will be accumulating on your card. Try to challenge it at the bank, and Primo will contest it, leading to more endless battles, now with the bank to get your money back for what you never received. And guess what, prices went up another 20% while you didn't get your water. Try to cancel your account online and you'll be told that they requires you to either do it through the AI Customer Service Bot (more going in circles) or on the phone (more dropped calls). So, sure, try Primo. After all, what other option is there after they acquired all other competitors in the area.

    Our new guy Marvin is awesome. Sadly the company itself is just awful
    Kevin C.

    Update. The problem was resolved quickly in response. Thank you. To repeat, our new delivery man Marvin was great and the only reason I even considered opening new service at my 2nd location. ------ Initial setup delivery missed no call, missed time from work for nothing. 1st cooler, plug broken. 2nd cooler, hot water broken. 3rd cooler, hot water went out. 4th cooler, ok. Missed deliveries. Wrong deliveries. Canceled service after 1yr to move, called in, they failed to pick up the cooler. Charged 3.99/mo to keep it for them with no bill or warning at new home, these geniuses sent me to collections for a few $3.99/mo charges with no warning. Sad thing is that the new delivery guy Marvin is great. But before that, worst service ever. I will be filing a Fair Credit Reporting Act case against them.

    We found bugs inside our 5 gallon water bottle and the only way that they could have gotten inside is prior to delivery. This is on their watch! We are disgusted beyond belief and I've never seen anything like this. I've contacted Sparkletts and they aren't taking responsibility, not surprised as this is a huge violation. We terminated our service and put there water cooler outside for pick up. I'm posting photo's and a video. Beware it is gross. I suggest you check your water bottles very carefully. These bugs are very tiny to see with your eyes alone using a magnifying glass is recommended. The images I've taken are magnified in order to see clearly and the number of bugs is mind blowing.

    Delivery scheduled July 12 then 13-never came

    See all

    5 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A R.
    0
    8
    2

    5 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1
    Photo of Gary P.
    43
    73
    8

    8 years ago

    Business owner information

    Photo of Jamie C.

    Jamie C.

    Helpful 6
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Christopher D.

    Christopher D.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    6 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Christopher D.

    Christopher D.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Cara K.

    Cara K.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Phelisha L.

    Phelisha L.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Phelisha L.

    Phelisha L.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J D.
    1
    105
    3

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Christopher D.

    Christopher D.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1
    Photo of T P.
    0
    7
    3

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chad F.
    2
    26
    20

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Phelisha L.

    Phelisha L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Phelisha L.

    Phelisha L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Michael P.

    Michael P.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Michael P.

    Michael P.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Debra H.

    Debra H.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Trying to check on order ( could not get questions answered through App) on hold over one hour, terrible way to treat customers

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 4

    Ask the Community - Sparkletts Water

    Review Highlights - Sparkletts Water

    Well, the issue was resolved to my satisfaction and very quickly.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Pro Water Solutions

    Pro Water Solutions

    (113 reviews)

    I ended up choosing Pro Water Solutions for a whole-house water softener system and reverse…read moreosmosis, and I couldn't be happier with the experience. From the very first phone call, Brad was responsive and promptly returned my call. When he came out to assess my home and provide an estimate, he took the time to thoroughly educate me on my water quality and the available solutions. I left that visit feeling much more informed and confident in my decision-making. After comparing a couple of other quotes, I decided to go with Pro Water Solutions--and I'm glad I did. Brad's knowledge really stood out. He tested my water, along with the bottled and filtered water we had been using, and the results were honestly shocking. Installation was scheduled and completed in less than a week after I gave the go-ahead. Daniel, the installer, was excellent--professional, detail-oriented, and made sure everything fit perfectly. He also walked me through the entire system and made sure I understood how to use it. Overall, a smooth, professional experience from start to finish. Highly recommend.

    We met with all of the big name companies for a whole house and RO system and decided to go with…read morepro Water Solutions. We first met with Brad and he was honest and answered all of our questions. We were able to get a brand new salt system and a RO system at a great price compared to the other companies. The install went smoothly and everything was done in a timely manner as promised. I've already referred a couple friends and they proceeded to work with them as well. So far so good with our system. Highly recommend Pro Water Solutions. Thanks for everything!

    PureLux H2O - Our premier series system in a white shell. This is our 4 in 1 whole house water filtration system with softening as well.

    PureLux H2O

    (96 reviews)

    Sherman Oaks

    PureLux is pure convenience. Professional personnel such as Josh and their installers, they are not…read morehere to waste your time.

    True to the superb reviews I read of Josh's professional service on Reddit, my experience was a…read morevery professional and exceptional service. I purchased the Water Softener and Reverse Osmosis drinking water units for our home. Consultation experience: Josh was the first vendor to contact me after listing my search on on Yelp. He came promptly for an in person presentation to test the city water in my home and explain all the options. I was very impressed by him not trying to "sell" but rather ask questions to learn what specifically I was looking for the use of my home water. Once I decided on going with PureLux H20, he was able to send his technicians out to my home within 4 days to install the unit. Workmanship experience: Hardy and Hugo were the technicians, and they were extremely informative and diligent. They showed up punctual to the time they gave me in advance. I appreciated that they were very conscientious to ask all the questions in advance of where I would like the unit installed, briefing me on ease of access location as well as possible noise that might be a disturbance if too close to an indoor room. The installation was done within the time frame they gave me, and they left the work area clean after they left. Follow up: They came out again to my home after the unit was installed for follow questions and calibrations. All throughout the service, I was very pleased by the genuine concern for providing the best customer service from Josh, Hardy and Hugo. Water quality difference: The water in my house now is noticeable softer (no mineral residual left on glass) and the drinking water from the reverse osmosis now tastes much better, without the chlorine taste from the city water. Hardy connected the reverse osmosis unit to the refrigerator (for ice maker, and water dispenser) in addition to the tap spigot. The quality difference in our home water is noticeably better in all respects (smooth, no odors, tastes better, no mineral residual) and well worth the investment in the Water Softener system installed by PureLux H20. Worth it, of course!!! I would highly recommend PureLux H20 for the personal customer follow-up and professional service. The price of the three vendors on Yelp I searched was also the most competitive offer which I received from PureLux.

    Sparkletts Water - waterdelivery - Updated May 2026

    Loading...
    Loading...
    Loading...